CHAPTER1INTRODUCTIONTOORGANIZATIONALBEHAVIOR

MULTIPLECHOICE

1.Managerstendtodescribetheirmosttroublesomeproblemsasbeing:

a.lackofskilledworkers.

b.”people“problems.

c.overqualifiedworkers.

d.frequentchangesintechnology.

Answer:b,difficulty:1,p.1

2.Thesystematicstudyoftheactionsandattitudesthatpeopleexhibitwithinorganizationsis

knownas:

a.humanresources.

b.organizationaltheory.

c.organizationalbehavior.

d.industrialrelations.

Answer:c,difficulty:1,p.2

3.ThefieldofOBseekstoreplaceintuitiveexplanationswith:

a.systematicstudies.

b.gutfeelings.

c.inaccurateconclusions.

d.non-researchstudies.

Answer:a,difficulty:2,p.2

4.Pat,amanager,isinterestedintheactionsandattitudesofhersubordinatesatwork.Pat'sinterest

isidentifiedmostcloselywiththestudyof:

a.prescientificmanagement.

b.organizationaldesign.

c.organizationalbehavior.

d.organizationaltheory.

Answer:c,difficulty:2,p.2

5.Threetypesofbehaviorthathistoricallyprovedtobeimportantdeterminantsofemployee

performanceare:

a.technology,structure,motivation.

b.work,competitors,decisions.

c.individuals,groups,organizations.

d.productivity,absenteeism,turnover.

Answer:d,difficulty:3,p.2

6.Thediscretionarybehaviorthatisnotpartofanemployee'sformaljobrequirementsbutwhich

neverthelesspromotestheeffectivefunctioningoftheorganizationisreferredtoas:

a.organizationalcitizenship.

b.jobsatisfaction.

c.jobdissatisfaction.

d.jobrequirements.

Answer:a,difficulty:2,p.2

7.Highratesofincreasecostsandtendtoplacelessexperiencedpeopleintojobs.

a.jobdissatisfaction

b.employeeturnover

c.organizationalchaos

d.organizationaltheory

Answer:b,difficulty:2,p.2

8.ExamplesoforganizationalcitizenshipincludeallofthefollowingEXCEPT:

a.assistingothersontheworkteam.

b.volunteeringforextrajobactivities.

c.makingconstructivestatementsaboutone'sworkgroup.

d.creatingunnecessaryconflicts.

Answer:d,difficulty:3,p.2

9.Organizationalbehaviorisconcernedwithjobsatisfaction,whichisa(n):

a.attitude.

b.behavior.

c.value.

d.discipline.

Answer:a,difficulty:2,p.2

10.Jobsatisfactionisamanager'sconcernforthreebasicreasons.Thesereasonsincludeallofthe

followingEXCEPT:

a.theremaybealinkbetweenjobsatisfactionandproductivity.

b.satisfactionispositivelyrelatedtoopenofficesystems.

c.satisfactionhasbeenfoundtobenegativelyrelatedtoabsenteeismandturnover.

d.managershavearesponsibilitytoprovideemployeeswithsatisfyingjobs.

Answer:b,difficulty:3,pp.2-3

11.Aconsciouslycoordinatedsocialunit,composedoftwoormorepeople,thatfunctionsona

relativelycontinuousbasistoachieveacommongoalreferstoa(n):

a.science,

b.attitude.

c.job.

d.organization.

Answer:d,difficulty:1,p.2

12.OBencompassesthebehaviorofpeoplein:

a.manufacturingandservicefirms.

b.militaryunits.

c.governmentagencies.

d.Alloftheabove.

Answer:d,difficulty:3,p.3

13.Amajorinfluenceonorganizationalbehaviorhasbeen:

a.thebehavioraldisciplines.

b.thesocialdisciplines.

c.thephysicaldisciplines.

d.literature.

Answer:a,difficulty:2,p.3

14.Eachofthefollowingdisciplineshasgreatlycontributedtothestudyoforganizationalbehavior

EXCEPT:

a.psychology.

b.sociology.

c.physiology.

d.politicalscience.

Answer:c,difficulty:2,p.3

15.ThecontributionsoftoOBhavebeenmainlyattheindividualormicrolevelofanalysis,

a.psychology

b.sociology

c.anthropology

d.politicalscience

Answer:a,difficulty:3,p.3

16.Thesciencethatseekstomeasure,explain,andsometimeschangethebehaviorofhumansand

otheranimalsis:

a.psychology.

b.sociology.

c.anthropology.

d.socialpsychology.

Answer:a,difficulty:1,p.3

17.concernthemselveswithstudyingandattemptingtounderstandindividualbehavior.

a.anthropologists

b.politicalscientists

c.sociologists

d.psychologists

Answer:d,difficulty:2,p.3

18.studiespeopleinrelationtotheirfellowhumanbeings.

a.Psychology

b.Sociology

c.Anthropology

d.Socialpsychology

Answer:b,difficulty:1,p.3

19.ValuableinputfromsociologistsinthestudyofOBincludesallofthefollowingEXCEPT:

a.groupdynamics.

b.theuseoftechnologyinthevirtualoffice.

c.workteamdesign.

d.work-lifebalance.

Answer:b,difficulty:3,Exhibit1-1

20.focusesontheinfluenceofpeopleononeanother.

a.Psychology

b.Sociology

c.Anthropology

d.Socialpsychology

Answer:d,difficulty:2,pp.3-4

21.SocialpsychologistshavemadecontributionsinallofthefollowingareasEXCEPT:

a.measuring,understanding,andchangingattitudes.

b.communicationpatterns.

c.employeeselectiontechniques.

d.groupdecisionprocesses.

Answer:c,difficulty:2,Exhibit1-1

22.Oneofthemajorareasreceivingconsiderableinvestigationbysocialpsychologistshasbeen:

a.change.

b.understandingindividualmotivation.

c.understandinghowtheexternalenvironmentimpactstheorganization.

d.understandingtheimpactoftheglobaleconomyontheorganization.

Answer:a,difficulty:3,p.4

23.Contributionsfromthefieldofincludeknowledgeaboutlearning,motivation,personality,

emotions,andjobsatisfaction.

a.psychology

b.sociology

c.anthropology

d.politicalscience

Answer:a,difficulty:2,Exhibit1-1

24.Contributionsfromthefieldofincludeknowledgeaboutgroupdynamics,workteams,

status,andbureaucracies.

a.psychology

b.sociology

c.anthropology

d.politicalscience

Answer:b,difficulty:2,Exhibit1-1

25.Contributionsfromthefieldofincludeknowledgeaboutchangingattitudes,

understandingcommunicationpatterns,andunderstandinggroupdecision-makingprocesses,

a.psychology

b.sociology

c.anthropology

d.politicalscience

Answer:a,difficulty:2,Exhibit1-1

26.Contributionsfromthefieldofincludeknowledgeaboutcomparativevalues,cross-

culturalanalysis,andorganizationalculture.

a.psychology

b.sociology

c.anthropology

d.politicalscience

Answer:c,difficulty:2,Exhibit1-1

27.Contributionsfromthefieldofincludeknowledgeaboutconflict,intraorganizational

politics,andpower.

a.psychology

b.sociology

c.anthropology

d.politicalscience

Answer:d,difficulty:2,Exhibit1-1

28.Thestudyofthebehaviorofindividualsandgroupswithinapoliticalenvironmentis:

a.sociology.

b.politicalscience.

c.anthropology.

d.socialpsychology.

Answer:b,difficulty:2,p.5

29.Specifictopicsofconcerntoincludestructuringofconflict,allocationofpower,andhow

peoplemanipulatepowerforindividualself-interest.

a.psychologists

b.sociologists

c.socialpsychologists

d.politicalscientists

Answer:d,difficulty:3,p.5

30.Thestudyofsocietiestolearnabouthumanbeingsandtheiractivitiesiscalled:

a.psychology.

b.sociology.

c.anthropology.

d.socialpsychology.

Answer:c,difficulty:2,p.5

31.WhichofthefollowingisNOToneofthegoalsofOB?

a.prediction

b.cooperation

c.explanation

d.control

Answer:b,ditticulty:2,p.5

32.Whenweseekanswerstowhyanindividualoragroupofindividualsdidsomething,weare

pursuingtheobjectiveofOB.

a.explanation

b.prediction

c.control

d.sociological

Answer:a,difficulty:2,p.5

33.Fromamanagementperspective,theLEASTimportantofthethreegoalsofOBis:

a.explanation.

b.prediction.

c.control.

d.sociological.

Answer:a,difficulty:2,p.5

34.Thegoaloffocusesonfutureevents.

a.explanation

b.prediction

c.control

d.intervention

Answer:b,difficulty:2,p.5

35.Thegoalofseekstodeterminewhatoutcomeswillresultfromagivenaction.

a.explanation

b.prediction

c.control

d.cooptation

Answer:b,difficulty:2,p.5

36.Amanagerwhotriestodeterminehowemployeeswillrespondtoanewprocessisengagingin

a.explanation

b.prediction

c.control

d.cooptation

Answer:b,difficulty:3,p.6

37.ThemostcontroversialgoalisusingOBknowledgetobehavior.

a.explain

b.predict

c.control

d.distinguish

Answer:c,difficulty:1,p.5

38.Whenamanagerasks,“WhatcanIdotomakeDaveputoutmoreeffortonhisjob?"themanager

isconcernedwithwhichofthefollowingOBgoals?

a.prediction

b.cooperation

c.explanation

d.control

Answer:d,difficulty:2,p.5

39.Whichorganizationalbehaviorgoalismostlikelytoraiseethicalquestions?

a.prediction

b.power

c.explanation

d.control

Answer:d,difficulty:2,p.6

40.Whileitiscontroversial,theobjectiveisfrequentlyseenbymanagersasthemostvaluable

contributionthatOBmakestowardtheireffectivenessonthejob.

a.explain

b.predict

c.control

d.intervene

Answer:c,difficulty:3,p.6

41.WhichoneofthefollowingisNOToneofthedramaticchangestakingplaceinorganizations?

a.minimumwagechanges

b.globalizationincreasingtheneedforemployeestobemoreflexible

c.diversifiedworkforce

d.severedloyaltybonds

Answer:a,difficulty:1,p.6

42.WhatisNOToneofthewaysinwhichthemanager'sjobischangingwithglobalization?

a.increasedforeignassignments

b.movementofjobstoAmericatoreducecosts

c.copingwithanti-capitalismbacklash

d.workingwithpeoplefromdifferentcultures

Answer:b,difficulty:3,p.6

43.Twoconsequencesofarethatmanagersarelikelytofindthemselvesinforeign

assignmentsanddealingwithforeignerswithintheirowncountry.

a.empowerment

b.reengineering

c.qualitymanagement

d.globalization

Answer:d,difficulty:1,pp.6-7

44,Capitalisticvaluesarenotpopularinwhichofthefollowingplaces?

a.France

b.theMiddleEast

c.Scandinaviancountries

d.Alloftheabove.

Answer:d,difficulty:2,p.7

45.Whilefocusesondifferencesbetweenpeoplefromdifferentcountries,addresses

differencesamongpeoplewithinspecificcountries.

a.anticapitalismbacklash;workforcediversity

b.globalization;workforcediversity

c.workforcediversity;globalization

d.foreignassignments;globalization

Answer:b,difficulty:2,p.7

46.Workforcediversitymeans:

a.theworkforceisbecomingmorehomogeneous.

b.theworkforceiscomposedofmostlyyoungpeople.

c.theworkforceisbecomingmoreheterogeneousintermsofgender,race,andethnicity.

d.theworkforcedemandsthateveryonebetreatedexactlythesame.

Answer:c,difficulty:2,p.7

47.WorkforcediversitydoesNOTincludewhichofthefollowing?

a.women

b.thephysicallydisabled

c.lowpayingjobs

d.gaysandlesbians

Answer:c,difficulty:2,p.7

48.Currently,percentoftheU.S.laborforcearewomen.

a.approximately25

b.70

c.nearly50

d.almost10

Answer:c,difficulty:3,Exhibit1-2

49.Themeltingpotassumptiontodifferencesinorganizationsisbeingreplacedbyonethat:

a.assumespeoplewhoaredifferentwillsomehowautomaticallywanttoassimilate.

b.recognizesandvaluesdifferences.

c.toleratesdifferences.

d.recognizesthatemployeessetasidetheirdifferenceswhentheycometowork.

Answer:b,difficulty:2,p.8

50.ThemostsignificantchangeintheU.S.laborforceduringthelasthalfofthetwentiethcentury

wastherapid:

a.increaseinthenumberoffemaleworkers.

b.decreaseinthenumberofmaleworkers.

c.increaseinthenumberofmalesinmanagerialjobs.

d.Noneoftheabove.

Answer:a,difficulty:1,p.9

51.WhichofthefollowingisNOTtrueconcerningchangingdemographicsinthefirsthalfofthe21st

century?

a.By2050,Hispanicswillgrowfromtoday?s11percentoftheworkforceto24percent.

b.Blackswillincreasefrom12percentto14percent.

c.Asianswillincreasefrom5percentto11percent.

d.The55-and-olderagegroupwilldecreasefrom13percentto5percent.

Answer:d,difficulty:3,p.9

52.Workforcediversityhasrequiredthatmanagersshifttheirphilosophyinthetreatmentoftheir

employees.ThisshiftincludesallofthefollowingEXCEPT:

a.providingdiversitytrainingtoaccommodatedifferentneeds.

b.revampingbenefitsprograms.

c.treatingeveryonealike.

d.accommodatingthedifferentneedsofdifferentemployees.

Answer:c,difficulty:2,p.9

53.Whichofthefollowingistrueaboutworkforcediversity?

a.Managementneedstotreateveryonealike.

b.Diversityreducesthepotentialforhigherturnover.

c.Communicationiseasierwithadiverseworkforce.

d.Diversitycanincreasecreativityandinnovation.

Answer:d,difficulty:2,p.9

54.Programsbeingimplementedtoimprovequalityandproductivity,suchasqualitymanagement

andreengineering,involve:

a.hiringmanynewemployees.

b.extensiveemployeeinvolvement.

c.increasingemployeebenefits.

d.surveyingcustomers.

Answer:b,difficulty:2,p.9

55.Aphilosophyofmanagementthatisdrivenbytheconstantattainmentofcustomersatisfaction

throughthecontinuousimprovementofallorganizationalprocessesis:

a.qualitymanagement.

b.processreengineering.

c.workforcediversity.

d.reinventingthecompany.

Answer:a,difficulty:2,p.10

56.asksmanagerstoreconsiderhowworkwouldbedoneandtheirorganizationstructuredif

theywerestartingover.

a.Qualitymanagement

b.Processreengineering

c.Managingdiversity

d.Organizationaldesign

Answer:b,difficulty:1,p.10

57.QualitymanagementincludesallofthefollowingEXCEPT:

a.Intensefocusonthecustomer.

b.Concernforcontinualimprovement.

c.Closesupervisionofemployees.

d.Accuratemeasurement.

Answer:c,difficulty:2,Exhibit1-3

58.Whichofthefollowingisnotcitedasacharacteristicofacustomer-responsiveculture?

a.employeesarefriendlyandcourteous

b.employeesarewillingtodowhat'snecessarytopleasethecustomer

c.employeesareaccessible

d.employeesaregoodcommunicators

Answer:d,difficulty:3,p.11

59.Whenworkersareallowedtooperatelargelywithoutbosses,itiscalled:

a.matrixorganization.

b.self-managedteams.

c.individualism.

d.neo-organizations.

Answer:b,difficulty:1,p.12

60.isputtingemployeesinchargeofwhattheydo.

a.Matrixorganization

b.Empoweringemployees

c.Feedback

d.Groupdynamics

Answer:b,difficulty:2,p.12

61.Toeffectivelyempoweremployees,managersmustlearnhowtogiveupcontrolandemployees

mustlearn:

a.howtotakeresponsibilityfbrtheirworkandmakeappropriatedecisions.

b.howtoavoidresponsibilityfbrtheirworkandmakeappropriatedecisions.

c.howtotakeresponsibilityforonlythesuccesses.

d.howtoavoidmakingdecisionsthatimpactthem.

Answer:a,difficulty:3,p.12

62.EmpowermentischangingallofthefollowingEXCEPT:

a.leadershipstyles.

b.powerrelationships.

c.thecompensationofmanagers.

d.thewayworkisdesigned.

Answer:c,difficulty:2,p.12

63.Anetworkedorganization:

a.allowspeopletocommunicateandworktogethereventhoughtheymaybethousandsof

milesapart.

b.allowspeopletobecomeindependentcontractors.

c.allowspeopletochangeemployeesasthedemandfbrtheirserviceschange.

d.Alloftheabove.

Answer:d,difficulty:2,p.12

64.intheworkforcehavebeenreplacedby.

a.Relativelypermanentassignments;temporaryworkgroups

b.Part-timeemployees;permanentworkers

c.Flexibility;predictability

d.Skilledlabor;unskilledlabor

Answer:a,difficulty:2,p.13

65.TheconstantstateoffluxinorganizationsisseeninallofthefollowingEXCEPT:

a.continuallyreorganizingvariousdivisions.

b.downsizingoperations.

c.sellingoffpoorlyperformingbusinesses.

d.replacingtemporaryemployeeswithpermanentemployees.

Answer:d,difficulty:3,p.13

66.WhichofthefollowingisNOTaforcecontributingtotheblurringofthelinesbetween

employees'worklifeandpersonallife?

a.Thecreationofglobalorganizationsmeanstheirworldneversleeps.

b.Organizationsareaskingemployeestoputinfewerhours.

c.Communicationtechnologyallowsemployeestoworkanytimeandfromanyplace.

d.Theincreaseinthenumberofdualcareercouplesmakesitmoredifficulttofulfillnon-work

commitments.

Answer:b,difficulty:3,pp.13-14

67.Firmshavesoughttobecome"leanandmean^^byclosingfactories,movingoperationstolower-

costcountries,sellingofforclosingdownlessprofitablebusinesses,andreplacingpermanent

employeeswithtemporaries.Aresultofthesechangeshasbeen:

a.lowerprofits.

b.adeclineinemployeeloyalty.

c.alessmobileworkforce.

d.amorehomogeneousworkforce.

Answer:b,difficulty:1,p.14

68.Situationsinwhichemployeesarerequiredtodefinerightandwrongconductaretermed:

a.ethicaldilemmas.

b.legalproblems.

c.organizationalbehaviordilemmas.

d.religiousissues.

Answer:a,difficulty:1,p.15

69.Whichofthefollowingisanexampleofanethicaldilemma?

a.anemployee'sdecidingwhethertobea“whistleblower”

b.cost-benefitanalysis

c.bonafideoccupationalqualification

d.qualitymanagement

Answer:a,difficulty:2,p.15

70.Inrecentyears,thelinedifferentiatingunethicalfromethicalbehavior:

a.hasbecomeeasiertosee.

b.hasbecomemoreblurred.

c.hasbeenclarifiedbylawsonethicalbehavior.

d.isonlytheconcernoftopmanagement.

Answer:b,difficulty:2,p.15

71.Distributingacodeofethicsisanattempttohelpemployeessolve:

a.legalproblems.

b.policydecisions.

c.ethicaldilemmas.

d.qualitydecisions.

Answer:c,difficulty:1,p.15

72.WhatarethethreelevelsofanalysisinOBpresentedinyourtext?

a.individual,corporate,national

b.group,organization,national

c.individual,group,national

d.individual,group,organizationsystem

Answer:d,difficulty:2,pp.15-16andExhibit1-4

73.ThefoundationsofindividualbehaviorincludeallofthefollowingEXCEPT:

a.trust.

b.values.

c.attitudes.

d.perceptions.

Answer:a,difficulty:3,pp.16

TRUE/FALSE

74.Managersmostoftendescribetheirmostfrequentproblemsasbeingbudgetaryproblems.

Answer:False,difficulty:2,p.1

75.Technicalskillsaresufficientforsucceedinginmanagement.

Answer:False,difficulty:2,pp.1-2

76.Organizationalbehavioristhesystematicstudyoftheactionsandattitudesthatpeopleexhibit

withinorganizations.

Answer:True,difficulty:1,p.2

77.Organizationalbehaviorseekstoreplacesystematicstudywithintuitiveexplanations.

Answer:False,difficulty:2,p.2

78.Organizationalbehaviordoesnotseektoattributecauseandeffect.

Answer:False,difficulty:2,p.2

79.OBsystematicallystudiesactions,behaviors,andattitudes.

Answer:True,difficulty:1,p.2

80.Organizationalcitizenshipisapartofanemployee'sformaljobrequirements.

Answer:False,difficulty:1,p.2

81.Managershaveahumanisticresponsibilitytoprovidetheiremployeeswithjobsthatare

challenging,intrinsicallyrewarding,andsatisfying.

Answer:True,difficulty:2,p.3

82.Anorganizationischaracterizedbyformalrolesthatdefineandshapethebehaviorofits

members.

Answer:True,difficulty:2,p.3

83.OBdoesnotencompassthebehaviorofpeopleinfederalgovernmentagenciesandcharitable

organizations.

Answer:False,difficulty:2,p.3

84.Organizationalbehaviorisappliedbehavioralscience.

Answer:True,difficulty:2,p.3

85.Theworkofpsychologistsoncultureandenvironmenthashelpedusunderstanddifferencesin

fundamentalvalues,attitudes,andbehaviorbetweenpeopleindifferentcountriesandwithin

organizations.

Answer:False,difficulty:2,p.3

86.Today'sindustrialpsychologistsareconcernedwithissuessuchasworkforcediversity,

leadershipeffectiveness,andtheimpactoftheeconomyontheorganization.

Answer:False,difficulty:3,p.3

87.Socialpsychologyisanareawithinpsychology,blendingconceptsfrompsychologyand

sociology.

Answer:True,difficulty:1,p.3

88.Thefieldofsocialpsychologyblendsconceptsfrompsychologyandanthropology.

Answer:False,difficulty:2,p.3

89.Specifictopicsofconcerntosocialpsychologistsincludestructuringofconflictandallocationof

power.

Answer:False,difficulty:2,Exhibit1-1

90.Thefieldofanthropologyhelpsusunderstandorganizationalcultureandorganizational

environment.

Answer:True,difficulty:2,p.5

91.Organizationalbehaviorisconcernedwithdevelopingpeopleskills.

Answer:True,difficulty:1,p.5

92.Thegoalsoforganizationalbehavioraretohelpusexplain,predict,andcontrolhumanbehavior.

Answer:True,difficulty:1,p.5

93.AnattempttodeterminewhatoutcomeswillresultfromagivenactionreferstotheOBgoalof

explanation.

Answer:False,difficulty:1,p.5

94.Thegoalofpredictionfocusesondeterminingwhatoutcomeswillresultfromagivenaction.

Answer:True,difficulty:1,p.5

95.ThemostcontroversialgoaloforganizationalbehaviorisusingOBknowledgetocontrol

behavior.

Answer:True,difficulty:2,p.5

96.OBofferstechnologiesthatfacilitatethecontrolofpeople.

Answer:True,difficulty:3,p.6

97.ThecontrolobjectiveisfrequentlyseenbymanagersasthemostvaluablecontributionthatOB

makestowardtheireffectiveness.

Answer:True,difficulty:2,p.6

98.Thetypicalemployeeintoday'sworkforceisyoungerandmoreloyalthaneverbefore.

Answer:False,difficulty:1,p.6

99.Astheworldhasbecomeaglobalvillage,themanager'sjobhaschangedlittle.

Answer:False,difficulty:1,p.6

100.Withincreasingglobalization,managersarelesslikelytofindthemselvesinaforeignassignment.

Answer:False,difficulty:1,p.6

101.Eveninyourowncountrytoday,youaregoingtofindyourselfworkingwithbosses,peers,and

otheremployeeswhowerebornandraisedindifferentcultures.

Answer:True,difficulty:1,pp.6-7

102.Globalizationmeansmanagerswillbeforcedtodealwithdifferentculturesevenwithintheirown

country.

Answer:True,difficulty:3,pp.6-7

103.Capitalisticvaluesaren'taspopularinplacesliketheUnitedStates,Australia,andHongKong.

Answer:False,difficulty:2,p.7

104.Inaglobaleconomy,jobstendtoflowtoplaceslikeChinawherelowercostsprovidebusiness

firmswithacomparativeadvantage.

Answer:True,difficulty:2,p.7

105.Themovementofjobstoplaceswithrelativelylowlaborcostsiscriticizedasunderminingthe

jobmarketsindevelopedcountries.

Answer:True,difficulty:2,p.7

106.Whileglobalizationfocusesondifferencesbetweenpeoplefromdifferentcountries,workforce

diversityaddressesdifferencesamongpeoplewithingivencountries.

Answer:True,difficulty:3,p.7

107.Workforcediversitymeansthatorganizationsarebecomingamorehomogeneousgroupof

people.

Answer:False,difficulty:1,p.7

108.Themeltingpotapproachassumespeoplewillsomehowautomaticallywanttoassimilate.

Answer:True,difficulty:2,p.8

109.Managingworkforcediversityincludesthenotionthatmanagersshouldtreateveryonealike.

Answer:False,difficulty:2,p.9

110.ThemostsignificantchangeintheU.S.laborforceduringthelasthalfofthe20,hcenturywasthe

rapidincreaseinthenumberoffemaleworkers.

Answer:True,difficulty:1,p.9

111.The55-and-olderagegroup,whichcurrentlymakesup13%ofthelaborforce,willincreaseto

20%injustfifteenyears.

Answer:True,difficulty:2,p.9

112.Diversitycanincreasecreativityinorganizations.

Answer:True,difficulty:1,p.9

113.Qualitymanagement(QM)isdrivenbytheconstantattainmentofcustomersatisfactionthrough

thecontinuousimprovementofallorgani