WorkingattheBusinessCenter

在商務(wù)中心工作TaskDescriptionAguestcomestothebusinesscentertohavesomeofhispassportpagesphotocopied,whicharepagethreeandfourandpagefivewiththevisaonit.Eachcopywillcosthim2Yuan.Healsowantstohavesomethingtypedherewhichwilltakehimabout15mintutes.Thetypingwillcosthim20Yuanforeachpieceofpaper.WorkasaBusinessCenterclerktoservehim.Task1:Photocopying（復(fù)印服務(wù)）Mr.CarpentercomestothebusinesscentertobookatraintickettoBeijingonJuly7th.Therearesixtrainsfrom7:02a.m.to11:27a.m.The10:22a.m.onewhicharrivesat15:14wouldbefineforhimbecauseheneedn’ttorushfromthehotelandthearrivaltimeisnotlateintheafternoon.Heprefersthefirst-classseat.Thefareis474Yuaneachticket,andtheservicechargeis15Yuan.Mr.Carpenterwouldliketopayincashandthetickettobesenttohisroomthiseveningwhenthebusinesscentergetsitinfourhours.Workasthebusinesscenterclerktoservehim.Task2:TicketBooking（票務(wù)委托服務(wù)）TaskDecompositionWordsChargingphotocopy/'f??t??k?pi/destination/?dest?'ne??n/rushservicechargeatyourservice

n.影印本v.影印n.目的地；終點(diǎn)v.沖；倉促行事；突襲；n.匆忙；沖進(jìn)；急速行進(jìn)服務(wù)費(fèi)愿為您效勞2.12.22.3WorkingProceduresofPhotocopying1.Receiveguest’srequest（接受客人的要求）2.Automaticcopyingormanualcopying.（自動(dòng)復(fù)印或手動(dòng)復(fù)印）2.12.22.33.Otherrequirements.（詢問其他要求）4.Postthechargesandrecordthetransaction.（結(jié)賬、記錄交易）WorkingProceduresofTicketBooking1.Asktheguestaboutthetickettypeandtheirrequest;fillintheform.（問清客人要訂的票務(wù)種類和信息,填寫訂票單）2.12.22.32.Bookingtickets.（購票）3.Informtheguesttotaketheticket,orsendittotheirroomsasrequested.（通知客人取票或按要求送票至房間。）TaskFulfilling1.Sampleconversationaboutphotocopyingapassport(B:BusinessCenterClerk;G:Guest)B:Goodmorning,sir.Welcometoourbusinesscenter.G:ThereisacoupleofthingsI’dliketodohere.B:HowmayIhelpyou,sir?G:Couldyouphotocopysomepagesfrommypassport?B:Noproblem,sir.G:Ithinkpagesthreeandfourandpagefivewiththevisaonitwouldbeenough.B:Eachcopycosts2Yuan,sothatcomesto6Yuanforonepassport.3.13.2SampleconversationaboutphotocopyingapassportG:Hereismypassport.Onemorething,couldyoutypethisforme,please?B:Ofcourse.Wouldyoulikemetoprintitoutaftertyping?G:No,itisnotnecessary.Howmuchisitandhowlongwillthetypingneed?B:Itwilltakeyou40Yuanforeachpieceofpaper.Anditwillbereadyinabout10minutes.G:That’sfine.Pleasechargeittomyroom.Thankyou!3.13.22.Sampleconversationaboutticketbooking.(B:BusinessCenterClerk;C:Mr.Carpenter)B:Goodmorning,welcometoBusinessCenter.WhatcanIdoforyou,Mr.Carpenter?C:I’mleavingforBeijingthedayaftertomorrow.Couldyoubookaticketforme?B:That’sJuly7th,isn’tit?C:That’sright.B:Areyougoingtherebytrainorbyair?C:Sincemydestinationisneartherailwaystation,Iprefertogobytrain.3.13.22.Sampleconversationaboutticketbooking.B:Onewayticketorround-wayticket?C:Onewayticket.HowmanytrainsaretheretoBeijingfromhereinthemorning?B:Therearesixtrainsfrom7:02a.m.to11:27a.m.Isuggestthe10:22a.m.onewhicharrivesat15:14.Soyouneedn’trushfromourhotelandthearrivaltimeisnotlateintheafternoon.C:Fine,I’lltakeitthen.Ipreferthefirstclass.B:OK,Mr.Carpenter.Wouldyoupleasefillinthisform?Pleasesignyournamehere.3.13.22.Sampleconversationaboutticketbooking.C:Ok.Howmuchisit?B:Thefareforfirstclassis474Yuan.Andwerequest15Yuanasservicechargeforeachtrainticket.Ittotals489Yuan.C:Ok,I’dliketopayincash.Hereyouare.WhencanIgetmyticket?B:Youcangetitinfourhours.C:Thankyou.Couldyousendthetickettomyroomassoonaspossible?B:Noproblem,Mr.Carpenter.C:It’sveryniceofyou.B:It’smypleasuretobeatyourservice.3.13.2TaskReinforcement

1.MakeasituationalconversationaboutphotocopyingRolePlays4.14.24.34.44.54.6Mr.Beckispreparingforaconferencetodayheldinthehotel.Heneedsanother20ConferenceHandbookssincetherearemoreparticipantscomingtoday.Eachpagecosts2Yuanandthereare4pagesforeachhandbook.Hewillpayincash.Asabusinesscenterclerk,fulfillthetask.

2.Makeasituationalconversationaboutticketbooking.RolePlays4.14.24.34.44.54.6MissFisher,aguestofyourhotel,wantstotakepartinashowheldinGuilin,yourcitytomorrow.SheaskstheBusinessCenterclerktobook2ticketsforherandherboyfriend.Therearedifferentpricesforthe