CONSUMER&

BRANDBrandKPIs

for

coffee:

L’Or-capsules/pods

in

the

United

KingdomConsumer

Insights

reportOctober2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:

approx.

7500Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,consumption,loyalty,andmedia

buzz.Sample:

Internet

users,

aged18

–64,

quotasset

ongender

and

ageThisreport

is

basedon

L’Or-capsules/

pods’performance

inthe

coffee

market.Fieldwork:April-July

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Forthis

report

“Usage”indicates

the

specific

“Consumption”Sources:

Statista

Consumer

Insights

Global,

asofOctober

202457%

of

L’Or-capsules/

pods

consumers

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??L’Or-capsules/

pods’branding

resonates

more

with?L’Or-capsules/

podsrankstenthinawareness

withinMillennialsthe

coffee

market?L’Or-capsules/

podsgenerally

appealstomen

more?Thepopularity

ratingof

L’Or-capsules/

podsis14%than

women?L’Or-capsules/

podsranksoutsidethe

Top

10

in?Among

L’Or-capsules/

podsenthusiasts,39%

fallconsumptionunderthe

high-income

category?Interms

of

loyalty,L’Or-capsules/

podsisoutsidethe?Consumers

want

theircoffee

brandstohaveTop

10intheUnitedKingdomauthenticity,highvalue,and

reliability?L’Or-capsules/

podshasascore

of10%

formediabuzz3Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

L’Or-capsules/

pods

at

67%Brand

profile:

snapshotBrand

performance

of

L’Or-capsules/

podsinthe

UnitedKingdom67%58%14%10%10%AwarenessPopularityUsageLoyaltyBuzz5Notes:Coffee

‘a(chǎn)wareness’,‘popularity’,

‘consumption’,

‘loyalty’and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,244,

all

respondents

(awareness),

n=838,

respondents

who

know

the

individual

brand

(popularity),

n=838,

respondents

whoknow

the

individual

brand(consumption),

n=86,

respondents

who

have

consumed

the

individual

brand

(loyalty),

n=838,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024L’Or-capsules/

pods’

branding

resonates

more

with

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations48%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeL’Or-capsules/

podsbygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatL’Or-capsules/

podsislikedby3%

of

Babyboomers

and

21%

of

Gen

Xers,whereas

the

total

shareof

industryusers

is

10%

and

31%,

respectively.34%31%27%25%21%ForMillennials

andGen

Z,

48%

and

27%

feel

positivelytowards

L’Or-capsules/

pods,versus

34%

and25%.

Socurrently,

forL’Or-capsules/

pods,Millennials

connectmost

with

theirbrandcompared

tothe

overall

industryuser.10%3%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestocoffee,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=121,

L’Or-capsules/

pods

enthusiast,

n=1,094,

coffee

consumersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024L’Or-capsules/

pods

generally

appeals

to

men

more

than

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

L’Or-capsules/

podsshows

thatwomen

areless

likely

tohaveanaffinity

with

the

brandcompared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof9%16%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

L’Or-capsules/

podshasahigherproportion

ofLGBTQIA+45%55%50%50%55%

ofmen

likeL’Or-capsules/

podscompared

to

45%

of

women,

whereasfortheoverall

industry,50%

of

womenconsume

coffee

compared

to50%

ofmen.88%82%consumers

when

compared

totheindustryusers

ingeneral.16%

ofL’Or-capsules/

podsenthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to9%among

industryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

coffee,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=121,

L’Or-capsules/

podsenthusiast,

n=1,094,

coffee

consumersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Among

L’Or-capsules/

pods

enthusiasts,

39%

fall

under

the

high-incomecategoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

andconsumerswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.14%19%Single36%39%15%20%CoupleSingleparentNuclear39%

ofL’Or-capsules/

podsenthusiastsarefrom

high-income

households.L’Or-capsules/

pods’brandisgenerallyenjoyed

more

byconsumers

who

arepartof

anuclearhousehold,

45%

ofL’Or-capsules/

podsenthusiastshavethiscurrent

living

situation.12%10%45%33%31%37%31%Multi-generational3%2%10%14%ExtendedOther24%1%4%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

coffee,which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=121,

L’Or-capsules/

pods

enthusiast,

n=1,094,

coffeeconsumersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Consumers

want

their

coffee

brands

to

have

authenticity,

high

value,

andreliabilityBrand

profile:

qualitiesQualitiesconsumerswant

from

coffee

brandsForcoffee,

thetopthree

qualitiesconsumers

want

fromabrandareauthenticity,highvalue,and

reliability.Authenticity60%Thrill/ExcitementSustainabilityBoldnessClevernessL’Or-capsules/

podsconsumers

alsoappreciate

these

key

attributes,indicating

L’Or-capsules/

podsexudesthese

qualities.40%20%0%SocialresponsibilityCoolnessThequalitiesthatL’Or-capsules/

podsenthusiastsare

least

focused

on

arethrill/excitement

andcleverness.ReliabilityExclusivityL’Or-capsules/

podsshould

work

onpromoting

highvalueto

convertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

coffee,which

ofthese

aspects

aremostimportant

toyou?”;Multi

Pick;“When

it

comesto

coffee,which

of

the

following

brands

do

youlike?”;Multi

Pick;“When

it

comesto

coffee,which

ofthe

followingbrands

have

youconsumed

in

the

past

12

months?”;

Multi

Pick;Base:n=86,

L’Or-capsules/

pods

consumers’,

n=121,

L’Or-capsules/

pods

enthusiast,

n=1,094,

coffee

consumersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Among

L’Or-capsules/

pods

fans,

56%

state

that

they

get

excited

about

coffeeproductsBrand

profile:

attitudesWhat

doconsumersthink

ofcoffee

ingeneral?56%46%45%43%40%36%30%26%25%23%20%16%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

aboutIknow

and

trust

coffee

productsIliketotalkabouttopicsrelating

tocoffeeBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

coffee

do

youagree

with?”;

Multi

Pick;

“When

it

comes

tocoffee,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=121,

L’Or-capsules/

pods

enthusiast,

n=1,094,

coffeeconsumersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1157%

of

L’Or-capsules/

pods

consumers

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

coffee,

the

average

awareness

ofabrandinthe

United

Kingdom

is

64%.

Awareness

ofL’Or-capsules/

pods,however,

isat67%.Awareness14%

ofUK

coffee

consumers

say

theylikeL’Or-capsules/

pods,compared

toanindustryaveragebrandpopularityof

27%.10%

ofindustryconsumers

intheUnited

Kingdom

saythey

consume

L’Or-capsules/

pods,withtheaverageconsumption

ofabrandat23%.BuzzPopularity57%

ofbrandconsumers

say

theywould

consume

thebrandagain,compared

toanaverage

loyalty

score

of75%.L’Or-capsules/

podshasbeen

noticed

less

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of10%compared

to

15%.LoyaltyUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobebelow

average

compared

to

theindustry.L'Or-capsules/pods12

Notes:Coffee

‘a(chǎn)wareness’,‘popularity’,

‘consumption’,

‘loyalty’and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,244,

all

respondents

(awareness),

n=838,

respondents

who

know

the

individual

brand

(popularity),

n=838,

respondents

whoknow

the

individual

brand(consumption),

n=86,

respondents

who

have

consumed

the

individual

brand

(loyalty),

n=838,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024L’Or-capsules/

pods

ranks

tenth

in

awareness

within

the

coffee

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofL’Or-capsules/

podsRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Costa93%93%92%87%86%79%79%73%68%67%2Starbucks33%3Nescafe-InstantNescafe-SachetsNespresso45Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6Kenco-InstantNescafe-Dolche

GustoKenco-SachetsL'Or-instant767%8Outofallrespondents,

67%

were

aware

of

L’Or-capsules/

pods.

Thisranksthemtenthcompared

toother

brandssurveyed

inthismarket.9AwarenessN/A10L'Or-capsules/

pods13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,244,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024The

popularity

rating

of

L’Or-capsules/

pods

is

14%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofL’Or-capsules/

podsRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Costa56%44%39%34%31%30%30%26%25%25%14%2StarbucksNescafe-InstantLavazza34DouweEgberts

-instantcoffeeOutofconsumers

who

knew

thebrand,

14%

saidtheyliked

L’Or-capsules/

pods.This

ranksthemoutside

theTop

10

compared

tootherbrandssurveyed

inthismarket.56Kenco-InstantNespressoEmmi7886%9Taylors

ofHarrogateIllyPopularityN/A1014

Notes:“When

it

comesto

coffee,which

ofthe

following

brands

do

youlike?”;Multi

Pick;

Base:

n=838,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024L’Or-capsules/

pods

ranks

outside

the

Top

10

in

consumptionBrand

KPIs

&benchmarking:

consumptionSummaryConsumption

ofL’Or-capsules/

podsRank#

BrandUsage

%55%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeingconsumed,

we

asked

each

respondent:

“Whenitcomes

to

coffee,

which

of

the

following

brandshaveyou

consumed

inthe

past12

months?”.1Costa10%2StarbucksNescafe-InstantLavazza40%335%Outofconsumers

who

knew

thebrand,

10%

saidtheyconsumed

L’Or-capsules/

pods.

ThisranksthemoutsidetheTop10

compared

to

other

brandssurveyed

inthismarket.429%5Kenco-InstantNespresso27%624%DouweEgberts

-instantcoffee723%8CaféDirectEmmi21%90%921%UsageN/A10Illy20%15

Notes:“When

it

comesto

coffee,which

ofthe

following

brands

have

youconsumed

in

the

past

12

months?”;

Multi

Pick;Base:n=838,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofOctober

2024In

terms

of

loyalty,

L’Or-capsules/

pods

is

outside

the

Top

10

in

the

UnitedKingdomBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofL’Or-capsules/

pods’consumersRank#

BrandLoyalty

%87%Afterascertaining

the

consumption

ofabrandinthelast12

months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablishwhether

abrandisperforming

well

inregard

tocustomer

retention.

Measuring

brandloyaltyestablishes

aclear

feedback

loop

with

customers,providing

valuableinsightsinto

customer

satisfactionandpreferences.

Itis

alsoapowerful

predictor

tohelpguidemarketing

strategies

and

forecast

futuresalesandrevenue

more

accurately.1Costa2Taylors

ofHarrogateStarbucks86%386%42%4Nescafe-InstantLavazza84%582%58%6NespressoTassimo81%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

coffee,

which

ofthe

following

brandsareyou

likely

to

consume

againinthe

future?”.779%8Nescafe-SachetsCaféDirectIlly77%977%Outofrespondents

whohaveconsumed

L’Or-capsules/

pods,57%

saidtheywould

consume

thebrandagain.LoyaltyN/A1076%16

Notes:“When

it

comesto

coffee,which

ofthe

following

brands

areyoulikely

to

consume

againin

the

future?”;Multi

Pick;Base:n=86,

respondents

who

have

consumed

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024L’Or-capsules/

pods

has

a

score

of

10%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofL’Or-capsules/

podsRank#

BrandBuzz%35%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Costa10%2StarbucksNespressoEmmi29%323%Outofconsumers

who

knew

thebrand,

10%

saidtheyhadheardaboutL’Or-capsules/

podsinthe

media.Thisranksthemoutsidethe

Top

10

compared

tootherbrandssurveyed

inthismarket.421%5CaféDirectLavazza18%616%7L?fbergs15%8Nescafe-InstantNescafe-Dolche

GustoTassimo15%90%913%BuzzN/A1013%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=838,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlock