一、交際用語。

選擇正確的語句完成下面對話,選擇正確的答案。

1.—ShouldIleaveearliertomorrowmorning?

—A.

AYes,it'sbettertoleaveearliertoavoidthemorningtraffic

B.Yes,youwill.

CNo,youshouldn't.

2.—Howareyoufeelingnow?

—A.

A.Muchbetter.

B.It'sOK.

CThankyou.

3.一Whattimedoesthetrainleave?

—C.

A.OnTuesday.

B.Inthemorning.

CAthalfpastfive.

4.一Goodmorning.SunshineCommunityCenter!MayIhelpyou?

—C.

A.I'dliketobookoneairticket.

B.I'mgladtointroducemyselftoyou

CIneed西plumbertorepairthewaterpipeinmykitchen.

5.一Wouldyoumindfillingthequestionnaireforme?

—A.

A.Noproblem..

BSorry,Ican'tgothere

C.Ireallyappreciatethat.

6.一How'syourmotherdoing?

—A.

A.Sheisverywell.

B.Sheisverykind.

C.Sheisdoingshoppingnow.

7.—B.

一MynameisHelen,andIwasbornin1980.Mymajorwaselectricalengineering.

A.Tellmeyourname,please.

B.Tellmealittlebitaboutyourself,please.

CTellmehowoldyouare,please.

8.一Anysuggestionsfortheproject?

—B.

A.Ineedyouradviceonit.

B.Iadviseyoutoputmorehandsinthisproject.

CThanksforyoursuggestions.

9.一Hi,Helen,I'llhaveaninterviewtomorrow.I'mafraidIcan'tmakeit.

—A.

A.Sure,youcan.Takeiteasy.

B.I'msorrytohearthat.

CThat'sallright.

10.一Whydoyoulookunhappy.What'sthematter?

C.

A.I'msatisfiedwiththegoodperformanceoftheradioI'vejustbought.

B.Imgladtohaveboughtthisradioatsuchaprice.

C.I'mratherdisppointedwiththepoorqualityoftheradioI'vejustbought.

11.一Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?

B.

A.Itdoesn'tmatter.

B.Byallmeans.

C.Ihavenoidea.

12.A.

一Itwilltakeatleasttwoweeks.

A.Howsoonwillyoufinishourannualreport?

B.Howoftenwillyoufinishourannualreport?

C.Howlonghaveyoufinishedourannualreport?

13.一Wouldyouliketogototheconcertwithus?

C,butI'vepromisedtohelpJimwithhisChinese.Thankyouallthesame.

A.Ihateconcerts

B.I'llgowithyou

C.IwishIcould

14.一Iwasworriedaboutmymath,butMr.WhitegavemeanA.

B.

A.That'saneasycourse.

B.Congratulations!

C.Mr.Whiteisverygood.

15.一Canyoustayherelonger?

A.butIhavetobebacktomorrow.

A.I'dloveto

B.No.thankyou

C.I'mafraidnot

16.-YourplanisperfectandIbelievethatitwillbeagreatsuccess

B.

A.Yes,itis.

B.Thankyouveymuch.

C.Idon'tthinkso.

17.一Wouldyoumindansweringsomequestionsaboutyourannualreport?

C.

A.Yes,withgreatpleasure.

B.No,I'mafraidIcan'tmakeit

C.No.aslongasitdoesn'ttakelong.

二、詞匯與結(jié)構(gòu)

閱讀下面的句子，從A、B、C三個選項中選出一個能填入空白處的最佳選項

1.Oneday,ourdreamswillBreality.

A.turnout

B.turninto

C.turnaway

2.Idon'tknow.AIjustarrivedheretwominutesago.

A.what'sgoingon

B.howisgoingon

C.whoisgoingon

3.WritethetelephonenumberdownByouforget.

A.oncase

B.incase

C.undercase

4.Cyoupreparecrosstrainingplans,youneedtoconsiderboththecompany

benefitsandtheemployeebenefits.

A.Although

B.Evenif

C.As

5.WethinkthatSmithshouldbetoldabouthisCconditionassoonaspossible.

A.physic

B.physics

C.physical

6.WeshouldkeepinmindBthefeedbackisveryhelpfulforplanningfuturemeetings

andevents.

A.what

B.that

C.when

7.I'mwritingtoCapositionasacomputerengineerinyourcompany.

A.thankfor

B.waitfor

C.applyfor

8.WeAitverymuchthatyou'vecometogiveusatimelyride.Otherwisewewouldmiss

thetrain.

A.appreciate

B.expect

C.promise

9.CustomersCrefusetoflingthequestionnairearenotpermittedtobuytheproduct.

A.what

B.which

C.Who

10.ThemusicBlikethesingingofabird.

A.hears

B.sounds

C.listens

11.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.1Cyouit

willperformwellsoon.

A.argue

B.affect

C.assure

12.Cthefog,weshouldhavereachedtheannualmeetingsiteontime.

A.Becauseof

B.Inspiteof

C.Butfor

13.Hisactionisalways.Bwithhiswords.

A.constant

B.consistent

C.continuous

14.WehavetoAourannualworkreporttothemanagernextweek.

A.handin

B.handout

C.handsup

15.Attheendoftheday,youwantallattendeesCyoureventtorememberthiskey

messagethatyou'vespentalongtimereinforcing.

A.leave

B.toleave

C.leaving

16.HeisAthiscompany.

A.inchargeof

B.inthechargeof

C.underthechargeof

17.Hiringagoodemploymaycostmuchmoneyandtime,_C,itcanwinmuch

moreforthecompanyinfuture.

A.what'smore

B.atlast

C.however

18.TheyhavedisagreementAtheplanofcelebratingthefoundingofthecommunity.

A.on

B.in

C./

19.ThequalityofquestionnairewillBhowmuchinformationweknowfromourcustomers.

A.effect

B.affect

C.take

20.TheheatingsystemofourapartmentbrokedownsoImadeaBcalltothecommunity

servicecenter.

A.discussion

B.complaint

C.praise

21.ItisonlybyagreeingwiththeirviewpointandAthatyouwillresolvethesituationand

sendthecustomerawayhappy.

A.suggestingapossiblesolution

B.suggestapossiblesolution

C.suggestedapossiblesolution

22.ThenewyearisjustB

A.incorner

B.aroundthecorner

C.outsidethecorner

23.Look!B

A.Herearethebuscomes.

B.Herecomesthebus.

C.Thebusherecome.

24.AmericanyoungpeoplewouldratherAadvicefromstrangers.

A.get

B.getting

C.got

25.--Whosetextbookisthis?

一-ItBJohn's.Ithashisnameonit.

A.can'tbe

B.mustbe

C.mightbe

26.ThesuccessofoureventisAtothesponsor.

A.relatedB.basedC.intended

27Themoreinformationyoucanget,Cinyourfield.

A.themorecompetitivewillyoube

B.youwillbethemorecompetitiveo1nu3

C.themorecompetitiveyouwillbe

28.WeAitverymuchthatyou'vecometogiveusatimelyride.Otherwisewewouldmiss

thetrain.

A.appreciate

B.expect

C.promise

29.YouneedtoAthosequestionnairepapersforyourcompany.

A.handout

B.handin

C.handon

30.WefeelAwiththeinconveniencetheservicecenterbroughtus.miA

A.disappointed

B.worried

C.surprised

31.YoumustAintheannualcertificationofemploymentonlinewithin15days.

A.submit

B.omit

C.commit

32.HiringtherightemployeeCyouathousandtimesoverinhighemployee

morale.

A.pays...off

B.take...off

C.pays...back

33.QuestionnairesarenotsuitableB

A.in

B.for

C.with

34.TheinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysisAthe

annualreport.

A.basedon

B.basingon

C.baseon

35.UndernocircumstanceBtotellliestothepublic.

A.thecompaniesareallowed

B.arethecompaniesallowed

C.thecompanieswillallow

36.Aacompanyreallywantsisacandidatehastherightskills.

A.What...that

B.What..what

C.That...that

37.YoucantrythesemethodstokeepyourinterviewanxietyAcontrol.

A.under

B.on

C.with

38.Bthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.

A.Get

B.Getting

C.Toget

39.Aface-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalarge

numberofrespondents.

A.Comparedto

B.Comparing

C.Compare

40.OurcompanywillCthecustomers'suggestions.

A.respond

B.berespondingto

C.respondto

41.ThisinvolvesBthehigh-levelreasoningbehindyourintentionsfortheevent.

A.identify

B.identifying

C.identified

42.PeopleCfindusefulinformationfromtheannualreport.

A.hadto

B.dared

C.could

43.TheenemyhasstrengthenedtheirBposition.

A.protective

B.defensive

C.offensive

44.Morethan30peopleAtheposition.

A.appliedfor

B.appliedto

C.appliedin

45.TheypromisedCthecarforus.

A.repairing

B.repaired

C.torepaired

三、閱讀理解

閱讀下列短文，從A、B、C三個選項中選出一個正確答案.

21.Atwhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaints?A

A.Staffmembers.

B.Companymanagers.

C.Thosewhoaccompanythem.

22.Whenacustomershoutsrudelyatyou,youshouldC

A.arguebackandprotectyourself

B.keepquietandleavethecustomeralone

C.keepcalmandlistencarefullytothecustomer

23.Theunderlinedsentence"Useyourearsmorethanyourmouth"means.B

A.Yourmouthisnotmoreimportantforyouthanyourears

B.Youshouldlistenmorethanyouspeak

C.Youshouldtalkmorethanyoulisten

24.Whendealingwithanangrycustomer,whichisNOTtherightattitude?C

A.Beconcerned..

B.Bepatient.

C.Beamused

25.Whichofthefollowingstatementsistrueaccordingtothepassage?C

A.Whenthecustomerscomplain,youneedn'tlistencarefully.

B.Youneedn'tsaysorrytothoseangrycustomers.

C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.

21.WhatarePPHCandGooseneck?C

A.Theyaretwocompaniesthatdosimilarbusiness.

B.Theyaretwoorganizationsthatdodifferentcommunitywork.

C.Theyaretwoorganizationsthatdosimilarcommunitywork.

22.WhichdegreedoesElainehave?A

A.Psychologydegree.

B.Physiologydegree.

C.Sociologydegree.

23.WhichofthefollowingstatementsisTRUEaccordingtothepassage?B

A.ElainehasdonethistypeofcommunityworkSoherorganizationdoesn'tprovidestafftraining.

B.Markhasaclearideaofhisjobafterthetraining.

C.Markknowshistrainingcomestoanend.

24.HowisMarktrainedtobepreparedforhiswork?D

A.:Markspendstwodaysonfamily.visitswithexperiencedstaffmembersanddiscusswiththem.

B.Markrole-playssomesituationswithotherstaffmembersandgetssomedirect

C.BothAandB.

25.Whatisthemainideaofthepassage?A

A.Theimportanceoftraining.

B.Differenttrainingways.

C.Elaine'sandMark'sworkexperience.

21.WhichofthefollowingstatementisNOTtrueaccordingtothepassage?C

A.Toknowyourtargetaudiencefirsthelpsyouplanyoureventbetter.

B.Tocheckthecalendarcarefullywillavoidtimeconflict.

C.Knowthelimitationmeansyoushouldknowtheaudience'slimitation.

22.Whichisnotthefactorofholdingasuccessfulevent?C

A.Aclearpurpose.

B.Alistofdetails.

C.Ainvitation.

23.Accordingtothepassage,whatisthekeyfactortomakeyoureventsuccessful?B

A.Leadership.

B.Details.

C.Plentyofplanningtime,

24.Whatisthemainideaofthispassage?C

A.Details--thekeytothesuccessofanevent.

B.Successfulandmemorableeventsdon'tjusthappen.

C.Howtoplansuccessfulevents.

25.Whatisthepurposeofmakinglistofdetails?A

A.Makesurenotoverlookthings.

C.Tohaveaclearpurpose.

請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫T，錯誤的寫F

26.Beforewritingthereport,youshouldgatheralltheworkyouhavedoneoverthepastyear.T

27.Thecontentsofthereportshouldbeselective.T

28.Theidiom“apictureisworthathousandwords"isappropriatehere.T

29.Theapplicationofvisualsandchartscanmakethereportmoreboring.F

30.Endingthereportwithastrongcalltoactionwilloffendhereaders.F

26.Crosstrainingistraininganemployeetodo8differentjobindifferentcompany,F

27.Crosstrainingisbeneficialnetonlyformanagersbutalsoforemployees.T

28.Crosstrainingcanapplytoalmostanypositionandalmostanyindustry.T

29.WhenyouprepareCrosstrainingplans,theonlyconsiderationisthecompanybenefits.F

30.Youcandecidewhichemployeestobecrosstrainedaccordingtotheirage.F

26.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.F

27.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceis

goodornot.T

28.It'snotnecessarytoknowaboutthecustomers'needsandpreferences.F

39.Questionnairesarcusefulingettingfeedbackfromcustomers.T

30.Frontlinestaffhavenothingtodowithimprovingcustomerservice.F

26.Hiringthewrongemployeeisexpensive,costlytoacompany,andtimeconsuming.T

27.Acompanyhastospendalotofmoneyhiringarightemployee.F

28.Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.F

29.Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.T

30.Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundchecking.

T

四、翻譯從以下A、B、C三個選項中選擇出最正確的翻譯

1.Themorefamiliarinterviewingfeelstoyou,thelessanxietyyouwillfeelwiththeprocess.A

A.你對面試越熟悉，在面試過程中你的焦慮就會越少。

B.面試中熟人多，面試過程中你焦慮也會少。

C.你熟悉面試多一點,面試中的麻煩就會少一點。

2.Willyoubeinvolvedinopeningthenewoffice?B

A.你會加入新辦公室嗎?

B.你會參與開設(shè)新辦公室的工作嗎?

C.你會被卷人到新辦公室的工作中嗎?

3.Whenyoustartajob,youmuststicktoit.A

A.一旦你開始了一件工作,你就得持之以恒。

B.-旦你開始了一件工作,他就得緊跟著它.:

C.當(dāng)你開始一件工作的時候,他就得認(rèn)真做。

4.Bythefollowingweek,when