酒店專業(yè)英語HospitalityEnglish主講教師：王喆蘊上?，F(xiàn)代職業(yè)技術(shù)學(xué)校

Task2GroupReservation

Vocabularydelegation n.代表團confirmv.確認(rèn)discount n.折扣flight n.飛機航班conference n.會議ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskAguestcallsthehoteltoreserveroomsforagroup，areservationistreceivesthereservationandhelpsguestswithspecialrequests.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.GreetguestsGoodafternoon,mayIhelpyou?——————————————————————2.Askwhattypeofroomsthey’dliketohaveWhattypeofroomwouldyoulike?——————————————————————3.Asktheguesthowmanyroomshe’dliketoreserveHowmanyroomswouldyouliketobook?——————————————————————4.Askforthenameorthenumberofthegroup

MayIknowthenameofthegroup?Wouldyouliketotellmeyourgroupnumber?——————————————————————Learnthetaskstepbystep5.Askfortheguest’sname

MayIknowyourname?————————————————————————————6.ConfirmthedetailsofthereservationWecanconfirmyou12TWBsandaJapanesesuitefromMay23rdtoMay27th.10FrenchsuiteswithbreakfastfromMay15thtoMay19th.Isthatcorrect,Mr.Smith?——————————————————————————————Learnthetaskstepbystep7.Offeraspecialrateforgroupreservations

Forgroups,wegiveafifteenpercentreductionwithoutbreakfast.Weofferaspecialrateforgroupreservations,a20percentdiscount.Thereisaspecialrateforgroupreservations,afortypercentreductionwithoutbreakfast.————————————————————————————8.AskfortheflightnumberandarrivingtimeCouldyougivemetheflightnumber,incasetheplaneislate?Whattimewillyoubearrivingandwhat’stheflightnumber?MayIhaveyourairlineandflightnumber,please?DoyouknowyourarrivaltimeatShanghaiInternationalAirport,sir?——————————————————————————————Learnthetaskstepbystep9.Telltheguestwhattheroomrateis

Foronenight,adoubleroominourhotelis800YuanandaFrenchsuiteis1,200Yuan.————————————————————————————10.KnowaboutthewayofpayingHowareyougoingtopay?——————————————————————————————11.Expressgoodwishesandsaygood-byeThanksforcallingus.Wearelookingforwardtoseeingyou.——————————————————————————————TPracticethetaskHEERPracticethetaskAguestcallsthehoteltoreserveroomsforagroup.Areservationistreceivesthereservationandhelpsguestswithspecialrequests.Workinpairstorole-playaconversationaboutgroupreservationwithyourpartner.Youactasthereservationist,andyourpartnertheguest.Switchroleswithyourpartnerwhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.FurtherpracticeMakearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Susan,anagentofacompany,reservesroomsinyourhoteltohaveaconference.Theconferencewillbeheldfrom15thto17thofJuly.Thereisaspecialrateforthegroupreservation.Theguestwillneedsomeequipmentofthemeetingandshewillpaybycreditcardtoguaranteetherooms.AssessmentChartName:Position:Task:Content:1.Complete□□□2.Well-organized□□□3.Creative□□□Language:1.Withfluency□□□2.Withgoodpronunciation&intonation□□□3.Understandable□□□4.Withanaccent□□□Performance:1.Withconfidence□□□2.Withcourtesy□□□3.Withgoodserviceattitude□□