第一章測(cè)試1【單選題】(5分)Hereisthekey（）Room908andyourroomcards.Pleasetakecareofthem.A.toB.forC.inD.of2【單選題】(5分)ABritishsuite（）May26thtoMay29th.AmIcorrect,Mr.Bellow?A.withB.toC.fromD.on3【單選題】(5分)The（）roomisaroomwithonelargebedfortwopersons.A.twinB.singleC.doubleD.suite4【單選題】(5分)Wouldyoupleasereplacethedeparturedate（）the28th,sir?A.ofB.withC.toD.for5【單選題】(5分)Mr.Bellow,Iamthebellman.Letme（）thebaggageforyou.A.carryB.takeawayC.takeD.bring6【單選題】(5分)Pleasetakethiselevatortotheninthfloor.The（）willmeetyouthere.A.floorattendantB.housemanC.chambermaidD.waiter7【單選題】(5分)MayI（）yourname,sir?A.getB.hadC.haveD.take8【單選題】(5分)（）thesecondturningontheleftandthenaskagain.A.LeaveB.WalkC.TakeD.Step9【單選題】(5分)Pleasehold（）andI’llhaveacheck.A.inB.upC.onD.with10【單選題】(5分)Sorrytohavekeptyou（）,butMr.Drakeisnotinrightnow.A.towaitB.waitedC.waitD.waiting11【判斷題】(5分)Weneednottoreservearoominadvancewhenwehaveatripinthebusyseasons.A.錯(cuò)B.對(duì)12【判斷題】(5分)TheFrontOfficestaffshouldhaveaneatandsmartappearance.A.錯(cuò)B.對(duì)13【判斷題】(5分)Ano-showguestisaguestwhomadeareservationbutdidn′tcometoourhotel.A.對(duì)B.錯(cuò)14【判斷題】(5分)Weusuallygreettheguestsbeforedoingserviceforthem.A.錯(cuò)B.對(duì)15【判斷題】(5分)AknowledgeoflanguagesisnotnecessarytotheFrontOfficestaff.A.對(duì)B.錯(cuò)16【判斷題】(5分)Acollectcallshouldbepaidbyonewhomakesthecall.A.對(duì)B.錯(cuò)17【判斷題】(5分)Theguest’sextensionnumberisconfidentialinhotel.A.對(duì)B.錯(cuò)18【判斷題】(5分)Itwillnotleaveagoodimpressioniftheoperatorisnotwelltrainedandpolite.A.錯(cuò)B.對(duì)19【判斷題】(5分)TheFrontOfficeisnotonlythehotel'sshopwindow,butalsoitsnervecenter.A.錯(cuò)B.對(duì)20【判斷題】(5分)TheguestscannotusetheAmericanExpressCardinChina'shotels.A.錯(cuò)B.對(duì)第二章測(cè)試1【單選題】(5分)Thefloorattendantstepsforward（）theguests.A.welcomeB.welcomingC.towelcomeD.towelcoming2【單選題】(5分)Mr.Bellow,howdoyou（）thisroom?A.thinkofB.likeC.likeofD.think3【單選題】(5分)Wewouldliketo（）anapafterlunch.A.takeB.wakeC.haveD.make4【單選題】(5分)Wealwaystrytohaveroomsmadeupearly（）request.A.inB.withC.onD.about5【單選題】(5分)Pardon,madam.I’mafraidIdidn't（）you.A.listenB.knowC.catchD.follow6【單選題】(5分)（）suchacase,thehotelshouldcertainlypayforit.A.AtB.InC.OnD.About7【單選題】(5分)We（）50%moreforexpressservice,butitonlytakes3hours.A.chargeB.costC.haveD.pay8【單選題】(5分)Itisvery（）ofyoutowakemeupontime.A.considerB.considerableC.considerateD.considerating9【單選題】(5分)Theroom（）isthesameasthatofRoom908.A.chargeB.ratioC.priceD.rate10【單選題】(5分)Thisroomisveryquiet.IhopeIwillhavea（）sleepthisevening.A.soundB.noisyC.noiseD.voice11【判斷題】(5分)Hotelguestscankeephisvisitorsovernightifthereisavacantbedinhisroom.A.錯(cuò)B.對(duì)12【判斷題】(5分)ThenormalvoltageinChinais220V.A.對(duì)B.錯(cuò)13【判斷題】(5分)Theroomattendantshouldchangelinenswhenmakinguptheroomfortheguests.A.對(duì)B.錯(cuò)14【判斷題】(5分)Theroomattendantshouldreplacethetoiletneedswhencleaningtheguestroom.A.錯(cuò)B.對(duì)15【判斷題】(5分)Acheck-outroomiswheretheguestsarechecked.A.對(duì)B.錯(cuò)16【判斷題】(5分)Expresslaundryservicechargesmore.A.對(duì)B.錯(cuò)17【判斷題】(5分)Thehotelisnotresponsibleforanydamageinlaundry.A.對(duì)B.錯(cuò)18【判斷題】(5分)Lookingafterthebabyfortheguestispartofhousekeepingwork.A.對(duì)B.錯(cuò)19【判斷題】(5分)Itisimportantthatcomplaintsshouldbefollowedup.A.錯(cuò)B.對(duì)20【判斷題】(5分)Theroomattendantofthehotelshouldknowhowtovacuumthecarpet.A.錯(cuò)B.對(duì)第三章測(cè)試1【單選題】(5分)（）thereisn’tanyvacanttablesthen?A.WhatifB.HowC.IfD.Whether2【單選題】(5分)Weopenat5:30,sir,andwe（）thelastordersat10:30.A.takeB.makeC.tookD.have3【單選題】(5分)Guest:Thankyouforyouradvice.Waiter:（）.A.NevermindB.Itdoesn′tmatterC.That′sallrightD.Iamalwaysatyourservice4【單選題】(5分)Ihave（）atableforthiseveningbythephone.A.bookB.bookingC.reservingD.reserved5【單選題】(5分)Excuseme,sir.Haveyouanythingin（）astowhattoorder?A.headB.heartC.mindD.mouth6【單選題】(5分)ItismyfirsttimetoChinaandIhaveno（）aboutChinesefood.A.ideasB.knowledgeC.knowledgesD.idea7【單選題】(5分)MayI（）ittoyounow?A.servesB.servedC.servingD.serve8【單選題】(5分)Idoapologize（）givingyouthewrongdish.A.toB.aboutC.onD.for9【單選題】(5分)Wouldyoulikesomethingmore（）theAmericanbreakfast,sir?A.exceptB.besidesC.exceptthatD.beside10【單選題】(5分)YellowWineisfamousinChina.Itisakindof（）.A.liquorsB.ricewineC.distilledwineD.sparklingwine11【判斷題】(5分)Tablereservationisonepartofrestaurantservice.A.錯(cuò)B.對(duì)12【判斷題】(5分)Whenarestaurantisfull,thecaptainwaiterusuallyasksthegueststowaitinthewaitingroom.A.對(duì)B.錯(cuò)13【判斷題】(5分)Wheneveraguestasksforsomethingyoushouldpromisetoprovideitrightaway.A.對(duì)B.錯(cuò)14【判斷題】(5分)Dealingwithcomplaintsisaneasyjobforthewaitersandwaitressinarestaurant.A.錯(cuò)B.對(duì)15【判斷題】(5分)Tosettleguest'scomplaints,youneedtolistenfirst.A.錯(cuò)B.對(duì)16【判斷題】(5分)Guestsshouldnotsmokeinthenon-smokingarea.A.錯(cuò)B.對(duì)17【判斷題】(5分)Whenawaiterdeliversbreakfasttothegues