項(xiàng)目編號(hào):

新型智慧城市綜合運(yùn)行管理平臺(tái)大數(shù)

據(jù)運(yùn)營(yíng)頂層設(shè)計(jì)

解

決

方

案

目錄

大數(shù)據(jù)運(yùn)營(yíng)管理中心建設(shè)背景9

二、大數(shù)據(jù)運(yùn)營(yíng)管理中心的內(nèi)涵.....................................................9

三、大數(shù)據(jù)運(yùn)營(yíng)管理中心發(fā)展現(xiàn)狀................................................10

四、大數(shù)據(jù)運(yùn)營(yíng)管理中心未來(lái)趨勢(shì)................................................11

五、大數(shù)據(jù)運(yùn)營(yíng)管理中心總體架構(gòu)................................................15

信息資源層.16

六、大數(shù)據(jù)運(yùn)營(yíng)管理中心技術(shù)架構(gòu)................................................17

七、大數(shù)據(jù)運(yùn)營(yíng)管理中心數(shù)據(jù)架構(gòu)................................................18

八、大數(shù)據(jù)運(yùn)營(yíng)管理中心管理體系................................................19

九、大數(shù)據(jù)運(yùn)營(yíng)管理中心業(yè)務(wù)架構(gòu)................................................20

1.城市基礎(chǔ)信息數(shù)據(jù)庫(kù).....................................................20

(1)數(shù)據(jù)分類原則................................................................21

(2)數(shù)據(jù)分布....................................................................22

(3)數(shù)據(jù)管理....................................................................22

2......................................................................................................公共信息資源共享交換平臺(tái)..22

(1)建立統(tǒng)一的信息標(biāo)準(zhǔn)和交換機(jī)制...............................................22

(2)建立信息資源開發(fā)使用補(bǔ)償機(jī)制，推動(dòng)業(yè)務(wù)部門數(shù)據(jù)開放..........................23

(3)建設(shè)信息資源交換共享平臺(tái)....................................................23

(4)平臺(tái)總體架構(gòu)................................................................23

(5)平臺(tái)業(yè)務(wù)架構(gòu)................................................................24

(6)平臺(tái)交換架構(gòu)................................................................25

(7)平臺(tái)共享流程架構(gòu)...........................................................25

3..............................................................................................城市視頻監(jiān)控資源共享服務(wù)平臺(tái)..26

(1)建設(shè)共享服務(wù)平臺(tái)，接入各社會(huì)視頻資源.......................................26

(2)建立集約化智能化的視頻監(jiān)控資源管理機(jī)制.....................................26

(3)建立視頻資源分享機(jī)制，確保各部門視頻資源的有效共享..........................26

(4)平臺(tái)總體架構(gòu)................................................................27

(5)平臺(tái)視頻流調(diào)度架構(gòu).........................................................28

(6)平臺(tái)存儲(chǔ)架構(gòu)................................................................28

4..........................................................................................................城市網(wǎng)格信息可視化平臺(tái).2.9

(1)建立標(biāo)準(zhǔn)網(wǎng)格化GSI地圖.....................................................29

(2)二維空間建模................................................................29

5.城市運(yùn)行狀態(tài)監(jiān)控系統(tǒng)....................................................30

(1)建立和完善各職能部門的業(yè)務(wù)監(jiān)控管理系統(tǒng).....................................30

(2)建立統(tǒng)一運(yùn)營(yíng)監(jiān)控平臺(tái)........................................................30

6.城市綜合應(yīng)急指揮系統(tǒng)....................................................31

(1)建立針對(duì)社會(huì)事件和自然災(zāi)害的監(jiān)控網(wǎng)絡(luò).......................................31

(2)建立統(tǒng)一的城市綜合應(yīng)急指揮系統(tǒng).............................................31

7......................................................................................................城市發(fā)展決策分析支持系統(tǒng)..31

8......................................................................................................城市運(yùn)營(yíng)管理智能協(xié)同系統(tǒng)..32

十、城市運(yùn)行管理平臺(tái)系統(tǒng)設(shè)計(jì)...................................................34

1、整體業(yè)務(wù)模型..........................................................34

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（1）實(shí)時(shí)監(jiān)測(cè)預(yù)警一體化.............................................................34

（2）城市運(yùn)行體征量化管理..........................................................34

（3）事件綜合協(xié)調(diào)共享...............................................................35

（4）市民互動(dòng)一體化.................................................................36

2、整體技術(shù)架構(gòu)...........................................................37

3、系統(tǒng)整體框架...........................................................39

4、應(yīng)用軟件架構(gòu)..........................................................40

5、應(yīng)用場(chǎng)景設(shè)計(jì)...........................................................40

（1）城市運(yùn)行管理中心...............................................................40

（2）部門日常管理...................................................................41

（3）領(lǐng)導(dǎo)移動(dòng)辦公...................................................................42

6、系統(tǒng)接口設(shè)計(jì)...........................................................42

（1）無(wú)線數(shù)據(jù)傳輸接口...............................................................42

（2）熱線電話接口...................................................................42

（3）基礎(chǔ)地理信息數(shù)據(jù)接口..........................................................43

（4）視頻數(shù)據(jù)調(diào)用接口...............................................................43

（5）應(yīng)用軟件對(duì)接接口...............................................................43

7、系統(tǒng)部署結(jié)構(gòu)..........................................................43

8、數(shù)據(jù)共享交換...........................................................44

（1）前置采集交換...................................................................44

（2）數(shù)據(jù)傳輸.......................................................................44

（3）中心管理子系統(tǒng).................................................................44

9、流程引擎...............................................................45

（1）流程管理器.....................................................................45

（2）流程驅(qū)動(dòng)適配器.................................................................45

10、基礎(chǔ)管理系統(tǒng)...........................................................45

（1）基礎(chǔ)數(shù)據(jù)管理...................................................................45

（2）系統(tǒng)權(quán)限管理...................................................................45

（3）系統(tǒng)配置功能...................................................................46

（4）系統(tǒng)運(yùn)行日志...................................................................46

十一、城市運(yùn)行管理平臺(tái)專題應(yīng)用................................................46

1、信息資源梳理及建庫(kù).....................................................46

（1）基礎(chǔ)數(shù)據(jù).......................................................................47

（2）基礎(chǔ)設(shè)施數(shù)據(jù)...................................................................47

（3）交通出行數(shù)據(jù)...................................................................48

（4）公共安全數(shù)據(jù)...................................................................48

（5）環(huán)境污染數(shù)據(jù)...................................................................49

（6）輿情民生數(shù)據(jù)...................................................................49

2、實(shí)時(shí)監(jiān)測(cè)系統(tǒng)...........................................................49

（1）基礎(chǔ)設(shè)施態(tài)勢(shì)監(jiān)測(cè)系統(tǒng)..........................................................50

（2）交通出行態(tài)勢(shì)監(jiān)測(cè)系統(tǒng)..........................................................50

（3）公共安全態(tài)勢(shì)監(jiān)測(cè)系統(tǒng)..........................................................51

（4）環(huán)境污染態(tài)勢(shì)監(jiān)測(cè)系統(tǒng)..........................................................55

（5）輿情民生態(tài)勢(shì)監(jiān)測(cè)系統(tǒng)..........................................................57

（6）旅游運(yùn)行態(tài)勢(shì)監(jiān)測(cè)系統(tǒng)..........................................................57

（7）綜合看板.......................................................................57

3、事件管理系統(tǒng)...........................................................58

（1）監(jiān)測(cè)預(yù)警系統(tǒng)...................................................................58

（2）事件管理子系統(tǒng).................................................................59

（3）查詢統(tǒng)計(jì)分析...................................................................60

4、應(yīng)急輔助管理...........................................................60

（1）應(yīng)急資源管理...................................................................61

（2）應(yīng)急預(yù)案管理...................................................................61

（3）歷史事件管理...................................................................62

（4）應(yīng)急研判.......................................................................62

（5）應(yīng)急指揮調(diào)度...................................................................63

（6）預(yù)案啟動(dòng).......................................................................64

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(7)應(yīng)急保障.................................................................64

(8)應(yīng)急監(jiān)控.................................................................66

(9)應(yīng)急評(píng)估.................................................................66

5、重大活動(dòng)保障系統(tǒng).......................................................67

(1)資源展示.................................................................67

(2)資源計(jì)劃.................................................................68

(3)資源監(jiān)控.................................................................68

(4)資源調(diào)度.................................................................68

(5)突發(fā)處置.................................................................68

6、決策支持系統(tǒng)................................................................69

(1)公共資源燒劃分析.........................................................69

(2)實(shí)時(shí)數(shù)據(jù)挖掘.............................................................71

(3)城市發(fā)展宏觀預(yù)測(cè).........................................................72

7、移動(dòng)決策系統(tǒng)...........................................................73

(1)綜合態(tài)勢(shì).................................................................73

(2)事件查看.................................................................73

(3)事件督辦.................................................................74

(4)事件分析.................................................................74

(5)事件查詢.................................................................74

(6)事件決策指揮.............................................................74

8、市政服務(wù)系統(tǒng)...........................................................74

(1)信息發(fā)布系統(tǒng).............................................................74

(2)市民互動(dòng)朦務(wù).............................................................75

(一)支撐平臺(tái).....................................................................77

1、三維地理信息平臺(tái)............................................................77

(1)系統(tǒng)體系結(jié)構(gòu).............................................................77

(2)地圖維護(hù)與管理...........................................................78

(3)三維地圖操作.............................................................79

(4)數(shù)據(jù)到地圖定位...........................................................79

(5)地圖上進(jìn)行數(shù)據(jù)查詢.......................................................79

(6)空間查詢.................................................................79

(7)專題地圖圖層.............................................................79

(8)地圖要素統(tǒng)計(jì).............................................................79

(9)三維飛行.................................................................79

(10)地圖測(cè)量.................................................................80

2、視頻接入平臺(tái)...........................................................80

(1)視頻接入需求.............................................................80

(2)設(shè)計(jì)思路.................................................................80

(3)建設(shè)目標(biāo).................................................................81

(4)系統(tǒng)拓?fù)?................................................................82

(5)主要功能.................................................................82

(6)設(shè)備需求.................................................................85

3、車載設(shè)備通訊平臺(tái).......................................................88

(1)系統(tǒng)概述.................................................................88

(2)系統(tǒng)功能.................................................................90

(二)運(yùn)行環(huán)境....................................................................92

(1)硬件平臺(tái).................................................................92

(2)系統(tǒng)軟件.................................................................93

十二、大數(shù)據(jù)運(yùn)營(yíng)管理之心安全體系統(tǒng)保障..........................................96

十三、大數(shù)據(jù)運(yùn)營(yíng)管理由心標(biāo)準(zhǔn)體系..................................................96

1

2基礎(chǔ)類標(biāo)準(zhǔn)..............................................................97

技術(shù)服務(wù)類標(biāo)準(zhǔn)................................................................97

3

應(yīng)用類標(biāo)準(zhǔn)..............................................................98

4

工程類標(biāo)準(zhǔn)..............................................................99

5

測(cè)評(píng)類標(biāo)準(zhǔn)....................................................................99

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十四、項(xiàng)目實(shí)施管理方累.........................................................99

14.1項(xiàng)目組織管理..............................................................99

14.1.1建立項(xiàng)目組織管理機(jī)構(gòu)..................................................99

14.1.2確定項(xiàng)目分工角色職責(zé).................................................101

14.1.3建立項(xiàng)目組織相關(guān)管理制度.............................................104

14.2項(xiàng)目管理計(jì)劃.............................................................105

14.2.I綜合管理計(jì)劃,.........................................................105

14.2.1.1項(xiàng)目計(jì)劃編制.......................................................105

14.2.1.2項(xiàng)目計(jì)劃執(zhí)行.......................................................106

14.2.2綜合變更控制.........................................................106

14.3范圍控制計(jì)劃............................................................107

14.3.1范圍定義及跟蹤.......................................................107

14.3.2變更管理.............................................................107

14.3.3變更控制工具........................................................107

14.4進(jìn)度控制計(jì)劃............................................................109

14.4.I項(xiàng)目進(jìn)度跟蹤、.........................................................109

14.4.2項(xiàng)目進(jìn)度分析..........................................................110

14.4.3項(xiàng)目進(jìn)度控制..........................................................110

14.5組織機(jī)構(gòu)和人員管理計(jì)劃...................................................111

14.5.1人力資源規(guī)劃.........................................................111

14.5.2項(xiàng)目團(tuán)隊(duì)建設(shè)..........................................................111

14.5.3項(xiàng)目團(tuán)隊(duì)管理,.........................................................111

14.6質(zhì)量保障計(jì)劃.............................................................112

14.6.1質(zhì)量保證目標(biāo)..........................................................112

14.6.2質(zhì)量保證角色與職責(zé)...................................................112

14.6.3質(zhì)量保證流程..........................................................113

14.6.4質(zhì)量保證活動(dòng)、........................................................115

14.7溝通管理計(jì)劃.............................................................115

14.7.1溝通計(jì)劃..............................................................115

14.7.2報(bào)告形式..............................................................116

14.7.3相關(guān)工具文檔..........................................................117

14.8配置管理計(jì)劃.............................................................117

M.8.1配置管理目標(biāo).........................................................117

14.8.2配置管理角色與職責(zé)..................................................117

14.8.3配置管理流程.........................................................117

14.8.4怛置項(xiàng)定義..........................................................119

14.8.5配置管理活動(dòng)..........................................................120

14.8.6配置管理工具.........................................................126

14.9風(fēng)險(xiǎn)控制計(jì)劃.............................................................126

14.9.1風(fēng)險(xiǎn)識(shí)別.............................................................126

14.9.2風(fēng)險(xiǎn)分析.............................................................127

14.9.3風(fēng)險(xiǎn)控制..............................................................128

14.10變革管理計(jì)劃............................................................130

14.10.1變革管理方法.........................................................130

14.10.2變革管理成功的關(guān)鍵策略..............................................130

14.11項(xiàng)目進(jìn)度計(jì)劃............................................................131

14.11.1影響項(xiàng)目進(jìn)度的因素.................................................131

14.11.2項(xiàng)目進(jìn)度制定的原則..................................................131

14.11.3項(xiàng)目實(shí)施進(jìn)度計(jì)劃....................................................131

14.11.4項(xiàng)目里程碑..........................................................132

14.12安全保密計(jì)劃............................................................133

14.13文檔編制計(jì)劃............................................................134

14.13.1項(xiàng)目管理類..........................................................135

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14.13.2軟件工程類..........................................................135

14.13.3項(xiàng)目支持類..........................................................135

14.14質(zhì)量保障計(jì)劃..................................................................141

14.14.1確定質(zhì)量保證目標(biāo)....................................................141

14.14.2質(zhì)量保證角色與職責(zé)..................................................141

14.14.3質(zhì)量保證流程.........................................................142

14.14.4質(zhì)量保證活動(dòng).........................................................144

14.15產(chǎn)品交付計(jì)劃..................................................................144

14.15.1背景介紹............................................................144

14.15.2客戶管理............................................................145

14.15.3服務(wù)人員管理.........................................................147

14.15.3.1服務(wù)人員...............................................................147

14.15.3.2服務(wù)文化...............................................................149

14.15.4服務(wù)流程管理.........................................................150

14.15.4.1前期介入...............................................................150

14.15.4.2系統(tǒng)部署...............................................................151

14.15.4.3數(shù)據(jù)遷移...............................................................152

14.15.4.4試用...................................................................153

14.15.4.5正式上線...............................................................154

14.15.4.6項(xiàng)目驗(yàn)收...............................................................155

14.15.4.7應(yīng)急處埋...............................................................155

14.15.5服務(wù)實(shí)體設(shè)施.........................................................156

14.15.6產(chǎn)品詳細(xì)交付計(jì)劃....................................................158

14.16項(xiàng)目培訓(xùn)計(jì)劃..................................................................165

14.16.1培訓(xùn)組織管理........................................................165

14.16.2培訓(xùn)隊(duì)伍要求.........................................................165

14.16.3培訓(xùn)對(duì)象............................................................165

14.16.4培訓(xùn)內(nèi)容及要求......................................................166

14.17實(shí)施風(fēng)險(xiǎn)管理..................................................................167

14.17.1風(fēng)險(xiǎn)計(jì)劃............................................................167

14.17.2風(fēng)險(xiǎn)監(jiān)視............................................................169

14.17.3風(fēng)險(xiǎn)管理............................................................170

十五、售后服務(wù)及培訓(xùn)...............................................................170

15.1售后服務(wù)說(shuō)明...................................................................170

15.1.1售后服務(wù)及響應(yīng)級(jí)別...................................................170

15.1.2定期現(xiàn)場(chǎng)巡檢服務(wù)....................................................173

15.1.3專人值守服務(wù)........................................................174

15.I.4本地化服務(wù)..........................................................174

15.2運(yùn)維服務(wù)保障措施..............................................................175

15.2.1項(xiàng)目運(yùn)維組織機(jī)構(gòu)及職責(zé)...............................................175

15.2.2運(yùn)維風(fēng)險(xiǎn)預(yù)防措施.....................................................176

15.2.3運(yùn)維突發(fā)事情應(yīng)急措施.................................................177

15.3服務(wù)質(zhì)量保障措施..............................................................1//

15.3.1完善的售后服務(wù)體系...................................................177

15.3.2運(yùn)行維護(hù)制度建立.....................................................178

15.3.3運(yùn)維知識(shí)庫(kù)系統(tǒng).......................................................178

15.3.4運(yùn)行維護(hù)隊(duì)伍建設(shè).....................................................179

15.3.5閉環(huán)式服務(wù)...........................................................179

15.3.6服務(wù)監(jiān)督機(jī)制.........................................................180

15.3.7試運(yùn)行期間的運(yùn)維保障.................................................181

153.8免費(fèi)質(zhì)保期間的運(yùn)維保障...............................................182

15.3.9免費(fèi)質(zhì)保期后的運(yùn)維保障...............................................182

15.4質(zhì)量保證范圍...................................................................183

6/221

183

15.5售后服務(wù)承諾書................

184

15.6售后服務(wù)機(jī)構(gòu)網(wǎng)點(diǎn)清單、服務(wù)電話1

04

15.6.1售后服務(wù)人員配置...................1

05

15.6.2人員培訓(xùn)計(jì)劃............................0

187

十六、施工組織設(shè)計(jì)方案

187

16.1施工組織設(shè)計(jì).......................................................

187

16.1.1綜合說(shuō)明,質(zhì)量、服務(wù)、安全文明施工目標(biāo)..........................................

87

16.1.1.1質(zhì)量目標(biāo)...................................................

188

16.1.1.2服務(wù)目標(biāo)...................................................X

1C8

16.1.1.3安全牛產(chǎn)目標(biāo)...............................................

1C9

16.1.1.4文明施工目標(biāo)...............................................X

18

16.1.1.5文明環(huán)境施工目標(biāo)...........................................X9

8

16.1.2主要施工方法;新技術(shù)、新材料、新工藝、新設(shè)備的應(yīng)用................0

19

16.1.2.1從技術(shù)上保證進(jìn)度............................................0

19

16.1.2.2用現(xiàn)代化技術(shù)設(shè)備............................................1

19

16.1.2.3建立完善的技術(shù)管理體系......................................1

19

16.1.2.4新技術(shù)、新工藝、新材料、新設(shè)備的應(yīng)用和計(jì)劃...................2