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附錄慫火鍋顧客滿意度調(diào)查問卷及數(shù)據(jù)結(jié)果第1題您是否到過慫火鍋消費[單選題]選項小計比例是10595.45%否54.55%本題有效填寫人次110第2題您的年齡段：[單選題]選項小計比例18~243331.43%25-346057.14%35-4976.67%50以上54.76%本題有效填寫人次105第3題您每月的可自由支配收入/生活費是？[單選題]選項小計比例1000-20002321.9%2000-30005249.52%3000-40001918.1%4000及以上1110.48%本題有效填寫人次105第4題每次吃火鍋的人均消費的區(qū)間是[單選題]選項小計比例50-100元5148.57%100-150元3836.19%150-200元87.62%200-250元32.86%250元以上54.76%本題有效填寫人次105第5題一般您到“慫火鍋”用餐人數(shù)共幾位？[單選題]選項小計比例1-2位3129.52%2-3位2624.76%3-4位3735.24%4-5位43.81%5位以上76.67%本題有效填寫人次105第6題請您對慫火鍋的產(chǎn)品滿意程度進行評價[矩陣單選題]題目\選項很滿意滿意一般不滿意很不滿意價格17(16.19%)29(27.62%)32(30.48%)24(22.86%)3(2.86%)味道41(39.05%)41(39.05%)17(16.19%)5(4.76%)1(0.95%)菜品組合11(10.48%)39(37.14%)32(30.48%)21(20%)2(1.9%)性價比10(9.52%)29(27.62%)36(34.29%)29(27.62%)1(0.95%)菜品種類10(9.52%)40(38.1%)28(26.67%)22(20.95%)5(4.76%)達到了您期望的就餐目的20(19.05%)51(48.57%)24(22.86%)8(7.62%)2(1.9%)第7題請您對慫火鍋的服務滿意程度進行評價[矩陣單選題]題目\選項很滿意滿意一般不滿意很不滿意服務人員態(tài)度34(32.38%)46(43.81%)13(12.38%)6(5.71%)6(5.71%)服務人員形象42(40%)40(38.1%)10(9.52%)11(10.48%)2(1.9%)用餐服務過程19(18.1%)44(41.9%)30(28.57%)11(10.48%)1(0.95%)上菜速度40(38.1%)47(44.76%)10(9.52%)6(5.71%)2(1.9%)第8題請您對慫火鍋的環(huán)境滿意程度進行評價[矩陣單選題]題目\選項很滿意滿意一般不滿意很不滿意裝飾環(huán)境46(43.81%)43(40.95%)6(5.71%)7(6.67%)3(2.86%)店內(nèi)干凈整潔36(34.29%)42(40%)19(18.1%)7(6.67%)1(0