ICS03.080

CCSA12

中華人民共和國國家標準

GB/T33287—2025

代替GB/T33287—2016

語言培訓服務評價

Evaluationoflanguagetrainingservices

2025?08?29發(fā)布2025?08?29實施

國家市場監(jiān)督管理總局

國家標準化管理委員會發(fā)布

GB/T33287—2025

目次

前言··························································································································Ⅲ

1范圍·······················································································································1

2規(guī)范性引用文件········································································································1

3術語和定義··············································································································1

4評價原則·················································································································3

4.1公正性··············································································································3

4.2科學性··············································································································3

4.3規(guī)范性··············································································································4

4.4可靠性··············································································································4

4.5有效性··············································································································4

5評價指標·················································································································4

5.1概述·················································································································4

5.2服務提供者········································································································4

5.3服務人員···········································································································6

5.4服務資源···········································································································7

5.5學習資料··········································································································10

5.6服務過程··········································································································12

5.7服務結果··········································································································16

6評價流程···············································································································16

6.1概述················································································································16

6.2確定評價目的、范圍····························································································17

6.3建立評價指標體系······························································································17

6.4制定評價指標取值規(guī)則························································································18

6.5形成評價工作方案······························································································19

6.6采集、評估、處理數(shù)據(jù)···························································································19

6.7計算評價分數(shù)····································································································19

6.8出具評價結果····································································································19

7取值規(guī)則···············································································································20

7.1最低層級評價指標······························································································20

7.2最低層級之上的評價指標·····················································································20

8評價方法···············································································································20

8.1要求················································································································20

Ⅰ

GB/T33287—2025

8.2示例················································································································21

9評價結果···············································································································21

9.1內容················································································································21

9.2形式················································································································22

參考文獻····················································································································23

Ⅱ

GB/T33287—2025

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規(guī)則》的規(guī)

定起草。

本文件代替GB/T33287—2016《語言培訓服務評價》，與GB/T33287—2016相比，除結構調整和

編輯性改動外，主要技術變化如下：

a）更改了“評價原則”中“公正性”“規(guī)范性”“可靠性”“有效性”的內容（見4.1、4.3、4.4、4.5，2016

年版的4.1~4.4），增加了“科學性”的評價原則（見4.2）；

b）將“評價要素”更改為“評價指標”，并更改了部分內容（見第5章，2016年版的第5章）；

c）增加了“語言培訓服務評價流程圖”（見6.1）；

d）將“確定評價目的”“確定評價范圍”“確定評價區(qū)間”更改為“確定評價目的、范圍”（見6.2，

2016年版的6.1.1~6.1.3）；

e）將“確定評價指標”更改為“建立評價指標體系”（見6.3，2016年版的6.1.4）；

f）增加了“制定評價指標取值規(guī)則”（見6.4）；

g）將“形成評價方案”更改為“形成評價工作方案”（見6.5，2016年版的6.1.5）；

h）將“采集數(shù)據(jù)”“加工數(shù)據(jù)”更改為“采集、評估、處理數(shù)據(jù)”（見6.6，2016年版的6.2.1）；

i）更改了“計算評價分數(shù)”的內容（見6.7，2016年版的6.2.3）；

j）將“形成評價結果”更改為“出具評價結果”（見6.8，2016年版的6.3）；

k）更改了個人信息保護相關要求的表述（見6.8，2016年版的8.1.4、8.1.5）；

l）增加了“取值規(guī)則”一章（見第7章）。

請注意本文件的某些內容可能涉及專利。本文件的發(fā)布機構不承擔識別專利的責任。

本文件由全國教育服務標準化技術委員會（SAC/TC443）提出并歸口。

本文件起草單位：中國標準化研究院、北京外國語大學、北京語言大學、北京師范大學、金吉列出國

留學咨詢服務有限公司、山西紫丹教育集團有限公司、上海交通職業(yè)技術學院、共青科技職業(yè)學院。

本文件主要起草人：侯非、鄭娟爾、王娜娜、唐錦蘭、黃偉、楊泉、彭國劼、付強、劉曉悅、李文達、黨佳佳、

陳萌、王琦、高春麗、靳宗振、鄧亞嶠、胡曉娜、鐘玉梅、梁迎萍。

本文件及其所代替的文件的歷次版本發(fā)布情況為：

——2016年首次發(fā)布為GB/T33287—2016；

——本次為第一次修訂。

Ⅲ

GB/T33287—2025

語言培訓服務評價

1范圍

本文件確立了語言培訓服務的評價原則和評價指標，規(guī)定了評價流程、取值規(guī)則和評價結果，描述

了評價方法。

本文件適用于語言培訓服務評價。

2規(guī)范性引用文件

下列文件中的內容通過文中的規(guī)范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用于

本文件。

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