Howcanthe

transformativepowerofdataandAIdrivegreaterpublicvalue?

Governmentsunderstandthepotentialofdataandartificialintelligence(AI),butthecostofinactiongrowsdaily.Learnfromgovernmentpioneers.

Howcanthe

transformativepowerofdataandAIdrive

greaterpublicvalue?

Governmentsunderstandthepotentialofdataandartificialintelligence(AI),butthecostofinactiongrowsdaily.Learnfromgovernmentpioneers.

Governmentsworldwidefaceacriticalinflectionpointastheyconfrontaconvergenceofchallenges:fiscalconstraints,workforcepressuresandlagging

productivityalongsidecomplexgeopoliticaland

societalissuesanderodinglevelsoftrust,allwhilepeople’sexpectationsanddemandsonthemgrow.

Ourdetailedresearchacross14countries,conductedinpartnershipwithOxfordEconomics,showsthat

dataandAItechnologiesofferpreciselythe

capabilitiesneededtoaddressthesechallenges.Theyaren'tjusttoolsforefficiency—theyrepresenta

fundamentalshiftinhowgovernmentscandeliverpublicvalueinthe21stcentury.

ThecostofinactioninadoptingdataandAI

technologiesisincreasingdaily.Organizations

delayingimplementationriskwideningservicegaps,erodingpublictrust,underminingfiscalsustainabilityand,ultimately,compromisingtheircoremissions.

Whoshouldreadthereport?

ThisstudyequipsgovernmentleaderswithactionableinsightsfornavigatingthecomplexAIlandscape.

Organizationalleaderswillfindaframeworkfor

strategicdecision-making.Chiefdigital,information,

dataandAIofficerswillgainpracticalimplementationroadmapsandstrategiestoovercomecommon

barriers.Talentleaderswilldiscoverapproachesfor

workforcetransformation,learninganddevelopment,andbuildingorganizationalreadiness.Thebroader

leadershipwillbenefitfromevidence-based

perspectivesonhowleadinggovernmentorganizationsleveragethesetechnologiestodelivermeasurable

improvementsinservicequality,operationalefficiencyandpublicvalue.

Wehopeyoufindourfirstreportaninterestingandinsightfulread.Learningfrompeerscanprovide

benefitstohelpnavigateawayforwardtoimplementdataanalyticsandAIinacomplexworld.

Meanwhile,asourresearchreveals,pioneersarealreadycapturingsignificantbenefitsthatenhanceservicedeliveryandoperationalefficiency.

Thispaperrepresentsthefirstinatwo-partseries.Inthisinitialreport,wefocusprimarilyonthe

researchfindingsthemselves—examiningthestateofgovernmentAIadoption,quantifyingthe

implementationgap,identifyingthechallenges

organizationsfaceandintroducingaframework

forimplementingAI,drawingoninsightsfrom

governmentorganizationsthatareleadingthefield.

Oursecondreportwillbuildontheseinsightstodeliverdetailed,practicalguidanceonhoworganizationscanapplythisframeworkto

advancetheirowndataandAIjourneys.

Welookforwardtosharingoursecondreportwithyouinthethirdquarterof2025.

PermenthriPillay

EYGlobalGovernment&Public

SectorDigitalModernizationLeader

SheenaThomson

EYGlobalGovernmentandPublicSectorAILeader

2

Content

1

Seizingthe

AImoment:

whygovernments

mustactnow

4

Beyondthe

barriers:

understanding

AIimplementation

challenges

Executive

summary

2

Inspiringaction:

howharnessing

dataandAIisenhancing

publicvalue

5

Succeedingwith

dataandAI:

lessonsfrom

theleaders

3

Thepioneers'

formula:

buildingfoundations

forAIsuccess

6

Conclusion:

seizingtheAI

moment-astrategic

imperative

3

4

Executivesummary

TheinternationalEYstudy,conductedinpartnershipwithOxfordEconomics,involvedasurveyofnearly500seniorgovernmentexecutives,andin-depthdiscussionswith

46governmentleadersandAIexpertsin14countries.

ItrevealshowgovernmentscanunlockthetransformativepotentialofdataandAItodrivegreaterpublicvalue,

buttheyhavesomewaytogoonthejourney.

Keyfindings12

GovernmentandpublicsectororganizationsrecognizethevalueofdataandAI,butan

implementationgapremains

DespitewidespreadrecognitionofAI'spotentialin

government,with64%agreeingthatadoptionwill

leadtosignificantcostsavingsand63%believingit

canimproveservices,actualdeploymentlevelsremain

relativelylow,withonly26%havingdeployedAIinpartsorfullyacrosstheirorganizationandjust

12%implementinggenerativeAI(GenAI)solutions.

Thisimplementationgaprepresentsagrowingconcernasgovernmentsfaceconvergingpressuresofresourceconstraints,risingservicedemandsanderodingpublictrust.Itcreatesbothriskforthosewhodelayand

opportunityforthosewhoactdecisively.Thisurgencyseemsbroadlyunderstood:58%believegovernment

Perceptionsofvalue

64%

agreeadoptionofAIwillleadtosignificantcostsavingsandstaffredeployment.

agreethatAIhasthepotentialtoimprovetheirorganization'sservices.

agreeGenAIwilltransformgovernments,waysofworkinginthenextfiveyears.

63%

61%

Levelsofadoption

26%

oforganizationshavedeployedAI(excludingGenAI)partiallyorfully,acrosstheirorganization.

oforganizationshavedeployedGenAI,eitherpartiallyorfully,acrosstheirorganization.

12%

andpublicsector(GPS)organizationsneedtohastenthepaceofdataandAIadoption.

ThesurveyrevealedacohortofpioneersthataresuccessfullyimplementingAI

focusedsimultaneouslyontechnical

foundationsandorganizationalreadiness

Thesepioneerssuccessfullybridgetheimplementationgapbyfollowingaclearformulaforsuccess:

Theylaytheessentialgroundworkbefore

progressingtoAI—establishingarobustdatainfrastructure,digitizingprocessesand

developinganalyticscapabilitiesfirst.

Theydevelopcomprehensivedata

governanceandmanagementpractices.

Theyfocusonbothtechnicalfoundations—

modernarchitectureandhigh-qualitydata

assets—andorganizationalreadinessinparallel,recognizingthattechnologyaloneisn'tenough:

Theyprioritizeinvestmentintalentdevelopment.

TheyempowerworkerstouseAIthroughstrongethicalguidelines.

Theypartnerexternallytobridgeskillsetandcapabilitygaps.

TheypreparecitizenstoacceptanduseAIingovernmentservices.

Theresultsarecompelling:

pioneersare

2.4x

morelikelytoreportAIinitiativesexceedingexpectations.

Leadinggovernmentorganizationssucceedbymappingoutajourneyfromstrategydevelopment,toputtinginplacethenecessaryfoundationalcapabilities,to

effectiveexecutionandvaluecreation.

Theydosoby:

1

MakingaboldstrategiccommitmenttodataandAIwithexecutive-levelsponsorship,strongbusinesscasesanddedicatedinvestment.

2

Buildingfiveessentialfoundationsthatbalancetechnologyandhumandimensions:

1Dataandtechnology:

thefoundationalplatforms(includingcloud),modern

3

Severalorganizationalandtechnologicalchallengescontinuetoholdbackprogress

Governmentsciteprivacyandsecurityconcerns,

strategicmisalignment,weakbusinesscases,

inadequateinfrastructureandethicalconsiderationsastopconstraints.Interestingly,theresearchrevealsthatperceptionsofchallengesintensifyratherthan

diminishasdeploymentprogresses.

Pioneersactuallyperceivethesechallengesmore

acutelythanfollowers,demonstratingthatdeeper

engagementwithAIrevealsitstruecomplexity.This"youdon'tknowwhatyoudon'tknowuntilyoustartthejourney”phenomenonmeansthatasorganizationsgainexperience,theydevelopamoresophisticated

understandingofimplementationbarriersandneedasustainedfocustoovercomethem.

4

architecture,systemsandhigh-quality,accessibledataassetsandproductsthatenableadvancedcapabilities

2Talentandskills:

comprehensivedigitalliteracycoupledwithdedicateddatascienceandAIskillsetsdistributedstrategicallythroughouttheorganization

3Adaptiveculture:

aninnovationmindsetthatembracesexperimentation,continuouslearningandtheabilitytoevolverapidlyastechnologiesadvance

4Trustandethicalgovernance:

buildingconfidencethroughtransparentdatapractices,robustprivacysafeguardsandethicalframeworksso

thatAIsystemsservethepublicgood

GovernmentscanacceleratetheirjourneytounlockthepotentialofanalyticsandAI

Successrequiresmorethanpiecemealinitiativesor

pilotprojects—itdemandsacomprehensiveapproachthataddressestechnology,people,processesand

governancesimultaneously.

Throughourdiscussionswithgovernmentleadersin

the14countries,wefoundthatleadingorganizationsrecognizetheurgentimperativetoact,understandingthatdigitaltransformationisnotmerelyanITinitiativebutastrategicprioritytohelpdeliverongovernments,corepurpose.Theyhavetakenaholisticapproachsothatthefocusisnotsolelyontechnologybuton

preparingworkersandcitizenstousethesetoolsformaximumpublicvalue.

5Collaborativeecosystem:

strongpartnershipsacrossgovernment,industryand

civilsocietythatsupportinteroperabilityandaccelerateinnovationandimplementation

3

Drivingeffectiveexecutionbycreatinganactionplantomovebeyondpilotingandproofofconcepts(PoCs)tofullyimplementinganalyticsandAIsolutions.

Thisholisticapproachwillhelpgovernmentorganizations

advancemethodicallytowardthesuccessfulimplementationofincreasinglysophisticatedanalyticsandAIapplications.

5

6

5

Adoptionandscalingofthesetechnologiesenablesatransformationalshiftinhow

governmentsdeliverpublicvalue

Ourdiscussionswithindustryleadersandexperts

uncoveredover200diverseusecasesandinitiativesatvariousstagesofdevelopment.Theseusecases

highlightsixkeysourcesofvaluethatgovernmentsarerealizingthroughdataandAIinvestments:

Productivityandefficiency:reducingcoststhroughoperationalperformanceimprovements

Employeeexperience:simplifyingtaskstoenhancetheemployeeexperienceandboostjobsatisfaction

Citizenandend-userexperience:enablingmoreaccessible,proactiveandpersonalizedservices

Strategicserviceplanning:forecastingneedsandenablingsmarterresourceallocation

Financialoptimization:eliminatinginefficiencies,reducingfraudandboostingrevenues

Riskandresilience:respondingtothreats,managingoperationalriskandensuringservicecontinuity

Bymakingastrategic

commitmentanddeveloping

capabilitiesacrossall

foundations,governmentscansystematicallyadvancetowardincreasinglysophisticatedAI

applicationsthatprovide

meaningfulbenefitsforcitizens,employeesandsocietyatlarge.

Researchmethodology:capturingglobalinsights

BetweenJulyandDecember2024,in

Diversefunctions:

Executiveoffices

Digitalagencies

Homeaffairs

Economicaffairs

collaborationwithOxfordEconomics,theglobalEYorganizationconductedresearchtoexplorethequestion:HowcangovernmentsleveragedataandAItodrivegreaterpublicvalue?

Treasuryortax

Health

Socialservices

Wesurveyed492governmentleadersacross

14countrieswithsignificantfamiliarityor

Energy

Education

Regulation

involvementintheirorganization’sdataandAI

programs.Thisencompassedrolessuchaschief

Defenseandintelligence

executiveofficer,chiefinformationofficer,chief

Infrastructureandtransport

dataofficer,chiefstrategyofficer,chiefAIofficer,chiefinnovationofficer,chiefoperatingofficerordirectorofoperations,chieftechnologyofficer,

directorgeneralandcommissioner.

AustraliaCanadaDenmarkEstoniaFranceGermany

NetherlandsItalyJapanSingaporeSouthKorea

UnitedArabEmiratesUnitedKingdomUnitedStatesofAmerica

Therespondentprofilewasalsocarefullydesignedtoprovidecomprehensivecoverage:

Levelsofgovernment:

25%

Stateorregional

25%

Local

10%

Publicor

state-ownedentities

40%

Nationalorfederal

7

Tocomplementthequantitativefindingsandprovidedeepercontext,46in-depthqualitativeinterviews

wereconducted,including38withpublicofficials,fourwithacademicandpolicyexperts,andfour

withprivatesectorleadersinthedeploymentofAI.

TheseinterviewsprovidedfurtherinsightsintothematurityofdataandAIadoption,challenges

encountered,andleadingpracticesinaddressingthesechallenges.

AdvancedAItools,includingEYLargeLanguage

Model(LLM),EYQandMicrosoftCopilot,wereutilizedtosynthesizetranscriptsandextractkeyfindings.

EYQwasemployedtoprocessandanalyzelarge

volumesoftextualdata,identifyingpatternsand

themesthroughnaturallanguageprocessing(NLP)

techniques.Copilotassistedinrefiningtheseinsightsbygeneratingsummariesandhighlightingsignificantpointsfromthetranscripts.

Together,theseAItoolsenabledefficientand

accuratesynthesisofqualitativedata,facilitatingtheidentificationofcriticalfindingsandtrends.

Thefollowingdefinitionswereusedintheresearchtoprovideconsistencyacrossdiversegovernmentcontexts:

Dataanddigitalinfrastructure

Thefoundationaldata,digitalsystemsandservicesthatsupportdatastorage,processingand

communication.

Example:agovernmentcloudcomputingplatformthathostsvariouspublicserviceapplications,

enablingefficientdatasharingbetweenadministrationdepartments.

Advanceddataanalytics

Theuseofsophisticatedtechniquesandtoolsto

analyzelargeandcomplexdatasetstouncover

insights,predictoutcomesandinformdecision-making.

Example:usingpredictiveanalyticstoforecasttrafficpatternsandenhancepublictransportationschedules.

AI

Thebranchofcomputersciencethatfocuseson

creatingsystemscapableofperformingtaskssuchasunderstandingnaturallanguage,recognizingpatterns,solvingproblems,andlearningfromexperience.

Example:anintelligentchatbotusedbyacity's

administrationtohandleinquiries,provideinformation

onservices,andassistresidentswithrequeststhathelpsimprovecitizenengagementandserviceefficiency.

GenAI

AsubsetofAIthatcreatesnewcontent—including

text,images,codeandothermedia—basedonpatternslearnedfromtrainingdata.Itpossessesthecapacitytolearn,reasonandapplyknowledgecontextuallyacrossdiversedomains.

Example:asystemthatseamlesslyintegrateswith

variousgovernmentdepartments,suchashealthcare,educationandtransportation,toautonomouslymakeinformeddecisions,allocateresourcesoptimallyand

adapttonewlegislationorsocietalneedswithoutexplicithumaninstruction.

Methodologicalnote:

Thesurveyreliesonself-assessmentfromparticipatingorganizations,whichisrecognizedasapotentialsourceofbias.Tomitigatethis,wecross-validatedkeyfindingsthroughtheinterviewprocessand

comparativeanalysisacrossregions.

8

SeizingtheAImoment:

whygovernmentsmustactnow

9

10

SeizingtheAImoment:

whygovernmentsmustactnow

Inthiserawheredigitaltransformationisreshapingsociety,governmentsfaceacriticalquestion:

AretheytrulypreparedtoharnessdataanalyticsandAI’stransformativepowertodeliverbetter

outcomesforcitizens?

Aspublicsectorleadersgrapplewithaperfectstormof

challengesandincreasinglyscarceresources,theystand

atadecisivemoment.Headlinestrumpetthelatest

technologicalbreakthroughs,suchasAIandGenAI,thatoffertransformativesolutions.Thesetechnologiesaren’tjusttoolsforefficiency—theyrepresentthemeanstoundertakea

fundamentalshiftinhowgovernmentscandeliverpublic

valueinthe21stcentury.Whenimplementedatscale,theycanharnessandunlockuntappedhumancapacitythatallowsgovernmentstodeliverbetterontheirpurposeandimproveoutcomesforall.

Theopportunitiesaretoovasttoignore,butrealizingthis

potentialisnoteasy.Acriticalimplementationgapremainsbetweenthepromiseandthevalue.Ourresearchshowsthatalargeproportionofgovernmentorganizationsarestillatanearlystageinthejourneytodeploydataanalytics,particularlyAIandGenAItechnologies,asseveralchallenges,bothreal

andperceived,areholdingbackprogress.

ForgovernmentC-suiteleadersseekingtonavigatethis

complexlandscape,understandinghowtoimplementthese

technologieseffectivelyisnolongeroptional—it’simperativeformaintainingrelevanceanddeliveringtheservicescitizensandbusinessesincreasinglyexpect.

Thetimetoactisnowasthecostofinactionisgrowing

daily.Governmentsthatdelayimplementationriskwideningservicegaps,losingpublictrust,andfallingfurtherbehindinoperationalefficiency—ultimatelycompromisingtheirfiscalsustainabilityandabilitytofulfiltheirmostfundamental

missionswithalreadystretchedresources.Meanwhile,earlyadoptersarealreadyrealizingsignificantbenefitsinservicedelivery,operationalefficiencyandcitizenengagement.

Successrequiresadualfocusonbothdigitalfoundations

andorganizationalreadiness.Thesemustbedevelopedin

parallelratherthansequentially—notjustimplementing

technologiesbutsimultaneouslydevelopingthehuman

capabilitiestoleveragethemeffectively.Thisbalanced

approachdistinguishesourresearchfindingsfrom

technology-centricanalyses.Itemphasizesthattrue

transformationhappensbybothacquiringandintegrating

newtechnologiesandfundamentallyreimagininghowpeople,processesandtechnologyworktogethertodeliverpublicvalue.

Thispaperoffersstrategic

recommendationsforgovernmentleaders

onhowtheirorganizationscanunlockthe

fullpotentialofdataandAItoimprovetheiroperationsanddelivermorevalueforcitizens.

Ourresearchprovides:

1.InsightsintohowleadingorganizationsarecapturingtangiblebenefitsfromdataandAIthroughreal-worldapplications

2.Aclearassessmentofimplementationprogressandthepersistentchallengesthatareholdingbackprogress

3.Keylessonsfromearlysuccessstoriesandleadingpracticesthatcaninformtheirstrategicapproach

4.Apracticalguideforadvancingtheirorganization’sdataandAIcapabilitiesacrossallfiveessentialfoundations

Thispaperexploresthe

journeyfromdatafoundationstoadvancedAIcapabilities

andprovidesaclearroadmapforgovernmentsatevery

stageofdigitalmaturity,

basedontheexperiencesandlessonsoforganizationsthatareleadingtheway.

Inspiringaction:

howharnessingdataandAIisenhancing

publicvalue

11

12

Inspiringaction:

howharnessingdataand

AIisenhancingpublicvalue

MostgovernmentsunderstandAI'spotentialandtheurgencyofadoptingit.

DataanalyticsandAIarenotjusthelpfultoolsbut

essentialcapabilitiesthatcansignificantlyenhance

governments’abilitiestotackleanunprecedented

convergenceofchallenges—resourceconstraints,

workforcepressures,laggingproductivity,complex

geopoliticalandsocietalissues,anderodinglevels

oftrust—allwhilepeople’sexpectationsanddemandsonservicegrow.

Oursurveyconfirmsthatgovernmentleaders

understandtheopportunitiesofAI.Just4%ofsurveyrespondentssaytheirorganizationhasnoplansto

implementitaspartoftheirdataanddigitaltransformationefforts.

63%

agreeorstronglyagreethatAIhasthepotentialtoimprovetheir

organization'sservices.

64%

believewidespreadadoptionofAIwillleadtosignificantcostsavingsand

staffredeployment.

58%

believeGPSorganizationsneedtohastenthepaceofdataandAIadoption.

TheyaresimilarlypositiveaboutthepotentialforGenAI:

61%

agreeorstronglyagreethatGenAIwill

transformworkingmethodsingovernmentandthepublicsectorinthenextfiveyears.

54%

agreeorstronglyagreethatGenAIwillleadtosignificantlyimprovedpublicservices

customizedtocitizens'needs.

Thesurveyfindingsshowthatorganizationsalready

deployingdataanalyticsandAIareexperiencing

widespreadbenefitsacrossmultipleareas:enhanced

citizenexperiencesthroughimprovedaccessand

personalizedservices;improvedmonitoringandefficiencysavings;strongersecuritywithreducedfraudanderrors;improvedworkforceproductivityandsatisfaction;and

moreinformed,data-drivendecision-making.

Figure1:Tangiblebenefitsdeliveredfromgovernments’deploymentofdataanalytics,AIorGenAIsolutions

[Benefitsrankedintop3,%respondents]

Enhancedcitizenexperience(i.e.,personalized,streamlinedexperiences)

27%

Improvedmonitoringandevaluation

26%

Costandefficiencysavings

24%

Reducedrisk,fraudanderror

23%

Improvedworkforcesatisfactionandprofessionaldevelopmentofemployees

23%

Improvedsecurity

22%

Improvedinsightstoinformdecision-makingandqualitydecisions

22%

Enabledpreventionandearlyintervention

21%

n=285.Respondentswhoaredeployingdataanalytics,AIorGenAIsolutionseitherinpartsorfullyacrosstheirorganization.

Unlockingpublicvaluethrough

real-worldanalyticsandAIapplications

Ourresearchuncoveredover

Citizens'acceptanceofandtrusttowardtheuseof

analyticsandAIingovernmentservicesiscrucialforunlockingmanyofthesebenefits.BetweenDecember2024andJanuary2025,EYteamsundertook

theAISentimentIndexStudy,1whichsurveyed

200

diverseusecasesandinitiatives

atvariousstagesofdevelopmentthatprovidearangeofbenefits.

arepresentativesampleof15,000citizensacross15countries.

TheseconcreteexamplesshowhowdataanalyticsandAIdirectlyaddressthechallengesgovernmentsface,deliveringvalueacrosssixkeydimensions.

Seetheappendixforashortlistofusecases.

ThefindingsshowthatcitizensareembracingAIintheirdailylivesandarecomfortablewithmanyapplications.Forty-fivepercenthaveusedAIin

governmentservicesinthelastsixmonths,manyofwhichaimtoimprovethecitizenexperience.

Thisincludes:

19%

accessingorusing

governmentservices

26%contactingorspeakingwith

chatbotsongovernment

websites(e.g.,foradvice

aboutservices)

writingorsubmitting18%applicationsorforms

forgovernment

servicesorbenefits

checkingeligibilityfor19%governmentbenefits

orservices

13

14

Figure2:Sixvaluedrivers

Valuedriver

Description

Sampleusecases

Caseexample

Productivityand

efficiency

Respondingtoresource

constraintsandrisingservice

demandsbyautomatingroutinetasks,optimizingworkflowsandenhancingdecision-makingto

improvethespeed,accuracyandefficiencyofgovernmentservicesandinternalprocesses.

AI-poweredtaskminingandprocess

intelligencetoolsidentifyoperational

inefficienciesandsuggestimprovements.Analyticstoolsintegrateandanalyzelargedatasetsformoreinformeddecision-

makingandresourceallocation.

InaUScity,AItoolsthatmapbusinessprocessesacross

systemsandapplicationswereusedtoanalyzeinvoice

processingworkflows,

automatingtheprocessandsavingaround1,500manualworkhoursannually.2

Enhancedemployeeexperience

Addressingtalentandskill

shortagesbyaugmenting

capabilities,reducing

administrativeburden,creatingmorerewardingwork

environments,andsupportinglearninganddevelopment.

GenAItools,includingLLMs,automateadministrativetasks(suchasreport

generation,meetingminutesand

synthesizinglargevolumesofdata),retrieveinformationinrealtimeandrespondaccuratelytoqueries.

GenAItoolsenhanceemployees'skill

developmentbyprovidingpersonalized

learningexperiences,streamliningcontentcreation,curatingcoursesandoffering

real-timesupport.

IntheUK,anAI-powered

assistanthelpscustomer

advisorsquicklylocateand

sharereliableinformationforcitizens,increasingresponse

timesby50%(downtofour

minutes)andmakingadvisorstwiceasconfidentaboutgivingadvice.3

Transformedcitizen

experience

Meetingheightenedcitizen

expectationsthrough

personalized,proactive,

responsiveandaccessible

servicesthatbuildtrustand

satisfaction,whileenablingdata-driveninsightsthatcontinuallyimproveservices.

AI-driven“digitalhumans”offerenhancedserviceaccessibilitythroughmultilingualsupport,speech-to-textfeaturesand

assistanceinnavigatingservices.

Analysesofoperationaldatafor

emergencyservices(e.g.,911calldataandpolicestaffing)enableareductioninresponsetimes.

Asocialsecurityauthorityis

increasingcitizenaccessto

GenAIchatbotsforresolutionofinquiries24/7.Thishas

improvedthespeedandqualityofresponsetousers,while

channellingmorecomplex

requeststobusinessadvisors.Sixmillionusersarealready

usingthechatbot,andtheambitionistoachieve100%integrationby2027.4

Enhanced

strategicservice

planning

Managingincreasingservice

demandsthroughAIand

predictiveanalyticstoolsthat

forecastserviceormaintenanceneeds,allowingpreventative

interventions,smarterresourceallocationandbetterservice

design.

AIsystemsimprovetheaccuracyof

forecastsforenergydemand,transportusageandinfrastructureprojectcosts.

Predictiveanalyticsusingcitizendataenablestheimplementationofsystem-widepreventativeserviceinterventionsandenhancedresourceallocation.

AstategovernmentdepartmentpilotedtheuseofAItoolsto

improvetheaccuracyofcost

andtimeestimatesforlarge-

scaleinfrastructureprojects

overUS$160million.The

departmentaimedtoreducetheuncertaintyandfinancialrisks

associatedwithprojectoverruns.5

Improved

financial

stewardship

Tacklingresourceconstraintsbyeliminatinginefficiencies,

reducingfraud,improving

financialreporting,boosting

revenuesandoptimizingbudgetmanagement.

Real-timedataanalyticsandAItools

improvethedetectionandpreventionoftaxevasionandnoncompliance.

Predictiveanalyticshelpforecastrevenueandexpendituretrends,enablingmore

accuratebudgetingandbetteruseofpublicfunds.

AtaxauthorityusesAImodelstoproactivelyidentify

employerswithsuperannuationunderpaymentsrisks,achievinga90percentsuccessrateandraisingaround$295millioninliabilities.Italsostoppedabout$2.5billioninfraudulenttax

claims.6

Strengthenedrisk

mitiga