CONSUMER&

BRANDBrandKPIs

for

beauty

&

health

onlineshops:

Drogaria

S?o

Paulo

in

BrazilConsumer

Insights

reportOctober2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Drogaria

S?oPaulo’sperformance

inthe

beauty&healthonline

shopmarket.Fieldwork:March-April

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofOctober

202481%

of

Drogaria

S?o

Paulo

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Drogaria

S?oPaulo’sbranding

resonates

more

with?Drogaria

S?oPaulorankssixthinawareness

withinGen

Xthe

beauty

&healthonline

shopmarket?Drogaria

S?oPaulogenerally

appealstomen

morethan

women?Thepopularity

ratingof

Drogaria

S?oPaulois37%?Drogaria

S?oPauloranksfifth

inusage?Among

Drogaria

S?oPauloenthusiasts,31%

fallunderthe

high-income

category?Interms

of

loyalty,Drogaria

S?oPauloisninth

inBrazil?Consumers

want

theirbeauty&healthonlineshopbrandstohavereliability,

honesty

/trustworthiness,andauthenticity?Drogaria

S?oPaulohasascore

of30%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

Drogaria

S?o

Paulo

at

81%Brand

profile:

snapshotBrand

performance

of

Drogaria

S?o

Paulo

inBrazil81%67%37%34%30%AwarenessPopularityUsageLoyaltyBuzz5Notes:Beauty

&health

online

shops

‘a(chǎn)wareness’,‘popularity’,

‘usage’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,246,

allrespondents

(awareness),

n=841,

respondents

who

know

the

individual

brand

(popularity),

n=841,respondents

who

know

the

individual

brand

(usage),

n=283,

respondents

who

have

used

the

individual

brand

(loyalty),

n=841,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024Drogaria

S?o

Paulo’s

branding

resonatesmore

with

Gen

XBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations40%39%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeDrogaria

S?oPaulobygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatDrogaria

S?oPauloislikedby5%

of

Babyboomers

and

33%

of

Gen

Xers,whereas

the

total

shareof

industryusers

is

5%

and

26%,

respectively.33%29%26%23%ForMillennials

andGen

Z,

39%

and

23%

feel

positivelytowards

Drogaria

S?oPaulo,versus

40%

and29%.

Socurrently,

forDrogaria

S?oPaulo,Gen

Xconnects

mostwith

theirbrandcompared

tothe

overall

industryuser.5%

5%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestobeauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;Base:n=311,

Drogaria

S?oPaulo

enthusiast,

n=1,171,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Drogaria

S?o

Paulo

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Drogaria

S?oPauloshowsthatwomen

are

less

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof6%9%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Drogaria

S?oPaulohasalower

proportion

of

LGBTQIA+47%53%53%47%53%

ofmen

likeDrogaria

S?oPaulocompared

to

47%

of

women,

whereasfortheoverall

industry,53%

of

womenusebeauty&healthonlineshopscompared

to

47%

of

men.90%89%consumers

when

compared

totheindustryusers

ingeneral.6%

of

Drogaria

S?oPauloenthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to9%among

industryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

beauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=311,

Drogaria

S?oPaulo

enthusiast,

n=1,171,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Among

Drogaria

S?o

Paulo

enthusiasts,

31%

fall

under

the

high-incomecategoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.8%8%Single31%32%33%16%15%CoupleSingleparentNuclear31%

ofDrogaria

S?oPauloenthusiastsarefrom

high-income

households.Drogaria

S?oPaulo’sbrandisgenerallyenjoyed

more

byconsumers

who

arepartof

anuclearhousehold,

37%

ofDrogaria

S?oPauloenthusiastshavethiscurrent

living

situation.6%8%37%37%32%Multi-generational8%9%21%25%34%32%ExtendedOther3%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=311,

Drogaria

S?oPaulo

enthusiast,

n=1,171,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Consumers

want

their

beauty

&

health

online

shop

brands

to

have

reliability,honesty

/

trustworthiness,

and

authenticityBrand

profile:

qualitiesQualitiesuserswant

from

beauty

&healthonlineshopbrandsForbeauty

&healthonline

shops,thetopthree

qualitiesusers

wantfrom

abrandarereliability,

honesty

/Authenticity80%Thrill/ExcitementSustainabilityBoldnessClevernesstrustworthiness,

andauthenticity.60%40%20%0%Drogaria

S?oPaulousers

alsoappreciatethese

key

attributes,indicatingDrogariaS?oPaulo

exudes

these

qualities.SocialresponsibilityCoolnessThequalitiesthatDrogaria

S?oPauloenthusiastsare

least

focused

on

arehighvalueand

thrill

/excitement.ReliabilityExclusivityDrogaria

S?oPauloshould

work

onpromoting

social

responsibility

toconvert

enthusiastsinto

owners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

beauty

&health

online

shops,

which

ofthese

aspects

aremostimportant

to

you?”;Multi

Pick;“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“Whenit

comes

tobeauty

&health

online

shops,

which

ofthe

following

brands

have

you

used

in

the

past12

months?”;

Multi

Pick;Base:

n=283,

Drogaria

S?oPaulo

users’,n=311,

Drogaria

S?o

Paulo

enthusiast,

n=1,171,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Among

Drogaria

S?o

Paulo

fans,

46%

state

that

they

get

excited

about

beauty

&health

online

shopsBrand

profile:

attitudesWhat

doconsumersthink

ofbeauty

&healthonlineshopsin

general?53%47%46%43%42%39%39%36%36%33%30%30%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

beauty&health

topicsrelating

toonlineshopsbeauty&healthonlineshopsBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

beauty

&health

online

shops

do

youagree

with?”;

Multi

Pick;“When

it

comes

tobeauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=311,

DrogariaS?oPaulo

enthusiast,

n=1,171,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1181%

of

Drogaria

S?o

Paulo

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

beauty

&healthonline

shops,theaverage

awareness

of

abrandinBrazil

is52%.Awareness

ofDrogaria

S?oPaulo,however,

isat67%.Awareness37%

ofBrazilian

beauty&healthonlineshop

users

saythey

likeDrogaria

S?oPaulo,compared

to

anindustryaverage

brand

popularity

of39%.34%

ofindustryusers

inBrazil

saythey

useDrogariaS?oPaulo,with

theaverage

usageof

abrand

at27%.BuzzPopularity81%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

80%.Drogaria

S?oPaulohasbeen

noticed

similarly

inthemedia

compared

tootherbrands,with

a“Buzz”scoreof

30%

compared

to28%.Sooverall,

the

results

showtheir

performance

tobeaverage

compared

tothe

industry.LoyaltyBrandUsageIndustryaverage12

Notes:Beauty

&health

online

shops

‘a(chǎn)wareness’,‘popularity’,

‘usage’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,246,

allrespondents

(awareness),

n=841,

respondents

who

know

the

individual

brand

(popularity),

n=841,respondents

who

know

the

individual

brand

(usage),

n=283,

respondents

who

have

used

the

individual

brand

(loyalty),

n=841,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024Drogaria

S?o

Paulo

ranks

sixth

in

awareness

within

the

beauty

&

health

onlineshop

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofDrogaria

S?o

PauloRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Natura97%96%85%85%70%67%67%56%46%45%2OBoticárioEudora33%34Drogasil5GranadoUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6Drogaria

S?oPauloSephora767%8Drogarias

Pachecoépoca

CosméticosBelezanaWebOutofallrespondents,

67%

were

aware

of

DrogariaS?oPaulo.Thisranksthemsixthcompared

tootherbrandssurveyed

inthismarket.9AwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,246,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024The

popularity

rating

of

Drogaria

S?o

Paulo

is

37%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofDrogaria

S?o

PauloRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1OBoticárioNatura80%75%56%49%47%46%40%37%37%37%23Eudora37%4GranadoOutofconsumers

who

knew

thebrand,

37%

saidtheyliked

Drogaria

S?oPaulo.Thisranksthemtenthcompared

to

other

brandssurveyed

inthismarket.5Drogasil6BelezanaWebSephora63%78época

CosméticosADCOS9PopularityN/A10Drogaria

S?oPaulo14

Notes:“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=841,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024Drogaria

S?o

Paulo

ranksfifth

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofDrogaria

S?o

PauloRank#

BrandUsage

%72%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

beauty

&healthonline

shops,which

ofthefollowing

brandshaveyou

usedinthepast12

months?”.1OBoticárioNatura261%34%3Drogasil40%Outofconsumers

who

knew

thebrand,

34%

saidtheyused

Drogaria

S?oPaulo.Thisranksthemfifthcompared

to

other

brandssurveyed

inthismarket.4Eudora36%5Drogaria

S?oPauloGranado34%632%66%BelezanaWebépoca

CosméticosDrogarias

PachecoADCOS29%7824%922%UsageN/A1021%15

Notes:“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=841,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofOctober

2024In

terms

of

loyalty,

Drogaria

S?o

Paulo

is

ninth

in

BrazilBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofDrogaria

S?o

Paulo’s

consumersRank#

BrandLoyalty

%93%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1OBoticárioNatura19%291%3Sephora89%4Granado85%5ADCOS84%6Eudora84%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

beauty

&healthonlineshops,which

of

the

following

brandsareyoulikely

to

useagaininthe

future?”.7Drogasil82%8BelezanaWebDrogaria

S?oPauloSallve81%81%981%Outofrespondents

whohaveused

Drogaria

S?oPaulo,81%

saidthey

would

usethe

brandagain.LoyaltyN/A1080%16

Notes:“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

are

youlikely

to

use

againin

the

future?”;Multi

Pick;Base:n=283,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024Drogaria

S?o

Paulo

has

a

score

of

30%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofDrogaria

S?o

PauloRank#

BrandBuzz%73%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1OBoticárioNatura267%30%3Eudora45%Outofconsumers

who

knew

thebrand,

30%

saidtheyhadheardaboutDrogaria

S?oPaulointhe

media.

Thisranksthemsixthcompared

tootherbrandssurveyedinthismarket.4Drogasil35%5BelezanaWebDrogaria

S?oPauloSephora30%630%726%70%8Granado25%9Sallve24%BuzzN/A10época

Cosméticos23%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=841,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

survey