2025年運營管理英文題庫及答案

一、單項選擇題（總共10題，每題2分）1.Whichofthefollowingisaprimarygoalofoperationsmanagement?A.MaximizingemployeesatisfactionB.MinimizingproductioncostsC.IncreasingmarketshareD.EnhancingproductqualityAnswer:B2.Theprocessoftransforminginputsintooutputsisbestdescribedby:A.MarketingB.FinanceC.OperationsD.HumanResourcesAnswer:C3.Whichmethodisusedtoanalyzetheflowofmaterialsandinformationinaproductionsystem?A.SWOTanalysisB.PERTchartC.ValuestreammappingD.AnsoffmatrixAnswer:C4.Theterm"leanmanufacturing"refersto:A.IncreasinginventorylevelstomeetdemandB.ReducingwasteandimprovingefficiencyC.ExpandingproductioncapacityD.OutsourcingallmanufacturingprocessesAnswer:B5.Whichofthefollowingisakeyperformanceindicator(KPI)inoperationsmanagement?A.CustomersatisfactionB.EmployeeturnoverrateC.ReturnoninvestmentD.MarketcapitalizationAnswer:A6.Thetheoryofconstraints(TOC)focuseson:A.MaximizingproductionoutputB.MinimizinginventorycostsC.IdentifyingandmanagingbottlenecksD.EnhancingproductdesignAnswer:C7.Whichofthefollowingisacharacteristicofajust-in-time(JIT)inventorysystem?A.HighinventorylevelsB.FrequentstockoutsC.LowinventorycostsD.LongleadtimesAnswer:C8.Thebreak-evenpointiscalculatedbydividing:A.TotalrevenuebytotalcostsB.TotalcostsbytotalrevenueC.FixedcostsbyvariablecostsD.VariablecostsbyfixedcostsAnswer:A9.Whichofthefollowingisaprimaryconcerninsupplychainmanagement?A.ProductdevelopmentB.InventorycontrolC.MarketingstrategyD.FinancialplanningAnswer:B10.Theconceptof"sixsigma"inoperationsmanagementrefersto:A.Aqualitystandardwithadefectrateof3.4permillionopportunitiesB.AmethodforreducinginventorylevelsC.AtechniqueforincreasingproductionoutputD.AstrategyforenhancingcustomersatisfactionAnswer:A二、多項選擇題（總共10題，每題2分）1.Whichofthefollowingarekeycomponentsofoperationsmanagement?A.QualitycontrolB.SupplychainmanagementC.FinancialplanningD.ProductionplanningE.MarketingAnswer:A,B,D2.Whatarethemaintypesofcostsinoperationsmanagement?A.FixedcostsB.VariablecostsC.OpportunitycostsD.SunkcostsE.MarginalcostsAnswer:A,B,C,D,E3.Whichofthefollowingaremethodsusedinoperationsmanagementforprocessimprovement?A.LeanmanufacturingB.SixsigmaC.Totalqualitymanagement(TQM)D.Businessprocessreengineering(BPR)E.SupplychainmanagementAnswer:A,B,C,D4.Whatarethekeyelementsofasupplychain?A.SuppliersB.ManufacturersC.DistributorsD.RetailersE.CustomersAnswer:A,B,C,D,E5.Whichofthefollowingarecommonperformancemetricsinoperationsmanagement?A.CycletimeB.ThroughputC.InventoryturnoverD.CustomersatisfactionE.EmployeeproductivityAnswer:A,B,C,D,E6.Whatarethemaintypesofinventory?A.RawmaterialsB.Work-in-progressC.FinishedgoodsD.MaintenancematerialsE.ScrapAnswer:A,B,C,D,E7.Whichofthefollowingarekeyconceptsinprojectmanagement?A.Criticalpathmethod(CPM)B.Programevaluationandreviewtechnique(PERT)C.GanttchartD.EarnedvaluemanagementE.AgilemethodologyAnswer:A,B,C,D,E8.Whatarethemaintypesofqualitycontrolmethods?A.Statisticalprocesscontrol(SPC)B.Totalqualitymanagement(TQM)C.SixsigmaD.ISO9001E.LeanmanufacturingAnswer:A,B,C,D,E9.Whichofthefollowingarecommonchallengesinoperationsmanagement?A.SupplychaindisruptionsB.InventorymanagementC.QualitycontrolD.ProductionschedulingE.EmployeemotivationAnswer:A,B,C,D,E10.Whatarethemaincomponentsofaleanmanufacturingsystem?A.ValuestreammappingB.5SmethodologyC.KaizenD.Just-in-time(JIT)inventoryE.ContinuousimprovementAnswer:A,B,C,D,E三、判斷題（總共10題，每題2分）1.Operationsmanagementisprimarilyconcernedwiththefinancialperformanceofacompany.Answer:False2.Leanmanufacturingaimstomaximizeinventorylevelstoensureproductioncontinuity.Answer:False3.Thebreak-evenpointisthepointwheretotalrevenueequalstotalcosts.Answer:True4.Supplychainmanagementinvolvesthecoordinationofallactivitiesfromsuppliertocustomer.Answer:True5.Sixsigmaisaqualitymanagementmethodologythataimstoreducedefectsto3.4permillionopportunities.Answer:True6.Just-in-time(JIT)inventorysystemsfocusonminimizinginventorycostsbykeepinginventorylevelslow.Answer:True7.Thetheoryofconstraints(TOC)isusedtoidentifyandmanagebottlenecksinaproductionsystem.Answer:True8.Qualitycontrolisonlyconcernedwiththefinalproduct,nottheproductionprocess.Answer:False9.Projectmanagementinvolvestheplanning,execution,andmonitoringofprojectstoachievespecificgoals.Answer:True10.Employeemotivationisnotaconcerninoperationsmanagement.Answer:False四、簡答題（總共4題，每題5分）1.Whataretheprimarygoalsofoperationsmanagement?Answer:Theprimarygoalsofoperationsmanagementincludemaximizingefficiency,minimizingcosts,improvingquality,andensuringtimelydeliveryofproductsandservices.Operationsmanagementalsoaimstooptimizeresourceutilization,enhancecustomersatisfaction,andmaintainacompetitiveadvantageinthemarket.2.Whatarethekeycomponentsofasupplychain?Answer:Thekeycomponentsofasupplychainincludesuppliers,manufacturers,distributors,retailers,andcustomers.Eachcomponentplaysacrucialroleintheflowofmaterialsandinformationfromtheinitialproductionofrawmaterialstothefinaldeliveryoftheproducttotheendcustomer.Effectivesupplychainmanagementinvolvescoordinatingthesecomponentstoensuresmoothoperations,minimizecosts,andimproveoverallefficiency.3.Whatarethemainprinciplesofleanmanufacturing?Answer:Themainprinciplesofleanmanufacturingincludeidentifyingvalue,mappingthevaluestream,creatingflow,establishingpull,andpursuingperfection.Leanmanufacturingfocusesoneliminatingwaste,improvingefficiency,andcontinuouslyimprovingprocessestoenhanceproductivityandquality.Keytoolsandtechniquesusedinleanmanufacturingincludevaluestreammapping,5Smethodology,Kaizen,andjust-in-time(JIT)inventorysystems.4.Whatarethemaintypesofqualitycontrolmethods?Answer:Themaintypesofqualitycontrolmethodsincludestatisticalprocesscontrol(SPC),totalqualitymanagement(TQM),sixsigma,andISO9001.SPCinvolvesusingstatisticaltechniquestomonitorandcontrolprocesses,ensuringthattheyoperatewithinspecifiedlimits.TQMisamanagementapproachthatfocusesoncontinuousimprovementandcustomersatisfaction.Sixsigmaisaqualitymanagementmethodologythataimstoreducedefectsto3.4permillionopportunities.ISO9001isaninternationalstandardthatspecifiesrequirementsforaqualitymanagementsystem.五、討論題（總共4題，每題5分）1.Discusstheimportanceofoperationsmanagementinachievingcompetitiveadvantage.Answer:Operationsmanagementplaysacrucialroleinachievingcompetitiveadvantagebyoptimizingprocesses,reducingcosts,andimprovingquality.Effectiveoperationsmanagementenablescompaniestodeliverproductsandservicesmoreefficientlyandeffectivelythantheircompetitors.Thiscanleadtolowerprices,higherquality,fasterdeliverytimes,andbettercustomersatisfaction,allofwhichcontributetoacompetitiveedgeinthemarket.Additionally,operationsmanagementhelpscompaniestoadapttochangingmarketconditions,innovate,andimprovetheirproductsandprocesses,furtherenhancingtheircompetitiveposition.2.Discussthechallengesandbenefitsofimplementingajust-in-time(JIT)inventorysystem.Answer:Implementingajust-in-time(JIT)inventorysystemoffersseveralbenefits,includingreducedinventorycosts,improvedefficiency,andincreasedresponsivenesstocustomerdemand.Bykeepinginventorylevelslow,companiescanminimizestoragecosts,reducetheriskofobsolescence,andimprovecashflow.JITalsoencouragescloserrelationshipswithsuppliersandpromotescontinuousimprovementintheproductionprocess.However,therearealsochallengesassociatedwithJIT,suchastheriskofstockouts,dependenceonsuppliers,andtheneedforahighlycoordinatedandefficientproductionsystem.CompaniesimplementingJITmustcarefullymanagetheirsupplychainandproductionprocessestomitigatetheserisksandrealizethefullbenefitsofthesystem.3.Discusstheroleofqualitycontrolinoperationsmanagement.Answer:Qualitycontrolplaysavitalroleinoperationsmanagementbyensuringthatproductsandservicesmeetspecifiedstandardsandcustomerexpectations.Effectivequalitycontrolinvolvesmonitoringandcontrollingprocessestoidentifyandcorrectdefects,reducingwaste,andimprovingoverallefficiency.Qualitycontrolmethodssuchasstatisticalprocesscontrol(SPC),totalqualitymanagement(TQM),andsixsigmahelpcompaniestoachieveandmaintainhighlevelsofquality.Byimplementingrobustqualitycontrolmeasures,companiescanenhancecustomersatisfaction,reducecosts