第一單元商務(wù)信函寫作基礎(chǔ)知識第二單元對外貿(mào)易的一般流程第三單元建立商業(yè)關(guān)系第四單元詢盤和回復(fù)第五單元報(bào)價(jià)和發(fā)盤第六單元還盤第七單元訂單，確認(rèn)和拒絕第八單元支付條款第九單元包裝和運(yùn)輸?shù)谑畣卧ｋU(xiǎn)和售后信函第十一單元索賠和調(diào)整第十二單元代理第十三單元抗議信第十四單元賠償保證書第十五單元會議議程第十六單元備忘錄第一單元商務(wù)信函寫作基礎(chǔ)知識1/10單選題(1分)Whatcanyouseeintheletterhead?companylogo,companysignature,addresscompanyname,companylogo,address,contactdetailscompanyName,companylogo,manager’snamecompanylogo,trademark,contactdetails答案：B2/10單選題(1分)ThecorrectwayofwritingthedateinAmericanStyleis__________March14,201914thMarch,201914March,201914-03-2019答案：A3/10單選題(1分)Whatisnotthecharacteristicofthesubjectline?shortandserveasanimmediatereferencelongandserveasareferencefocusedandspecificthemostimportantwordsatthebeginning答案：B4/10單選題(1分)Whatshouldnotbeincludedinthesignature?nametitlecompanyandphonenumberpersonalemailaddress答案：D5/10單選題(1分)Thebestpartnersforthesalutationandcomplimentarycloseare________DearSir/Yoursfaithfully,DearMr.Addison/Thankyou,DearMadam/Sincerelyyours,DearMrs.Brown/Sincerely,答案：A6/10單選題(1分)Whichistheproperwayofusingthecarboncopy?copy:LondonBranchcarbon:LondonBranchCC:LondonBranchcopies:Mr.AndrewHo答案：C7/10單選題(1分)Whatisnotoptionalpartinbusinesscorrespondence?AttentionLineSubjectLineSalutationPostscript答案：C8/10單選題(1分)Thesimplifiedstylebusinessletterhas:SalutationComplimentarycloseSubjectlineSignature答案：D9/10單選題(1分)Writingaletterwith“You-attitude”meanswriting_________fromthepointofviewofthewriterfromthepointofviewofotherpersonsnotconcernedfromthepointofviewofthereaderusingtheword“you”repeatedly答案：C10/10單選題(1分)Lookatthefollowingpartsofaletter.Arrangetheminalogicalorder.a.Reasonforwritingb.Requestsoractionsc.Concludingd.Openinggreetinge.Closinggreetingbadceadecbebcdadabce答案：D第二單元對外貿(mào)易的一般流程1/10判斷題(1分)Intheactualbusinessofinternationaltrade,thebuyerusuallysendstheinquirytotheexporter.()答案：√2/10判斷題(1分)Thereisnoneedtoinquirecreditreferencewhenbuildingbusinessrelationshipwithnewpartners.()答案：×3/10判斷題(1分)Counterofferisusuallyoneofthemostimportantworkaftertheformalsigningofthecontractbetweenthetwoparties.()答案：×4/10判斷題(1分)Iftheexporteracceptstheorder,hemustreplytotheletterforconfirmation.()答案：√5/10判斷題(1分)ThemostoftenadoptedmethodofpaymentinourforeigntradeisRemittance.()答案：×6/10判斷題(1分)Complaintsandclaimswillbereducedifthereareexplicitrequirementsontheinnerandouterpackagingofexportedproducts.()答案：√7/10判斷題(1分)Iftheproductsalesaregood,follow-upletterscanhelptodeepentheimpressionandtomaintaintherelationship.()答案：√8/10判斷題(1分)Insuranceisanimportantprocessininternationaltradebecauseconsignmentsmayloseorbedamagedintransit.()答案：√9/10判斷題(1分)Ifonepartyfailstoperformitsobligations,itconstitutesabreachofcontract.Inthiscase,thelosingpartyhastherighttolodgeaclaim.()答案：√10/10判斷題(1分)Shipmentcoversratherwiderangesofwork.Therewillbeonepackinglistperpackage.Packinglistshallbefilledinbytheimporter.()答案：×第三單元建立商業(yè)關(guān)系1/6單選題(1分)Whichisnotthecommonexpressiontoreplyaletteratthebeginning?Thankyouforyourinterestin…Yourletterofestablishingbusinessrelationshasbeenreceivedwiththanks.Weappreciateyourinterestin…Yourearlyreplyisverymuchappreciated.答案：D2/6單選題(1分)Therearemanymethodsforinvestigatingcredit.Whichoneisnotinthefollowingchoices?sendingletterstodomesticandforeignconsultingcompaniesconsultingwithanyothercompaniesinquiringaboutcreditstatuswithbanksinquiringwiththecompany’sothercustomers答案：B3/6單選題(1分)Lookattheestablishingbusinessrelationletter.Arrangetheminalogicalorder.a.Welookforwardtoyourearlyreply.b.Wewishtoinformyouthatwespecializeinbothindustrialandchemicals,andshallbepleasedtoenterintotraderelationswithyou.c.WehaveyournameandaddressfromtheCommercialCounselor’sofficeoftheChineseEmbassyinGhana.d.Quotationsandsampleswillbesentuponreceiptofyourspecificenquiries.e.Togiveyouageneralideaofourproducts,weencloseacompletesetofleafletsshowingvariousproductsbeinghandledbythiscorporationwithdetailedspecificationsandmeansofpacking.daecbcbedaadcbedaecb答案：B4/6判斷題(1分)Creditsurveywillbedoneafterselectingatradepartnertocooperate.()答案：×5/6判斷題(1分)Aftermeetingwithpartners,timelyandproperfollow-upletterisveryimportant.()答案：√6/6判斷題(1分)Theestablishingbusinessrelationlettershouldbebrief,soitdoesn’tneedtosupplytheinformationaboutthefinancialstatusandbusinessscopesofyourcompany.()答案：×第四單元詢盤和回復(fù)1/2填空題(5分)Completetheinquiryletterwiththefollowingwordsinproperforms.prompt,offer,regular,placeanorder,requireDearSir:Weareinterestedin____for125x600mrollsofcopperwiringnew,butwe____yourtermsofpaymentconditions,asthiswillbeourfirstorderwithyourcompany.Also,ifyou____acompetitivepricetomeetourqualityexpectationandourconsumer’sapproval,wewouldliketohave____orderswithyourcompany.Wehopeyoucandeal____withthisrequest.Yoursfaithfully,答案：:["placinganorder"]2正確答案：:["require"]3正確答案：:["offer"]4正確答案：:["regular"]5正確答案：:["promptly"]2/2填空題(5分)Completethereplyletterwithfollowingwordsinproperforms.will,inquire,forward,update,assureDearMr.Forrest:Wehavereceivedyourletter____aboutourtermsofpayment.Asyou’vementioned,thisisyourfirsttimetoplaceanorderwithus.Wewouldliketotakethisopportunitytothankyouforchoosingourcompany.We____youofprofessionalismandefficiencyofourserviceaswellasthebestqualityofourproducts.Wehaveattachedtheinformationdetailingthetermsofpaymentherein.Wehavealsoincludedour____brochurecontainingourproducts,theirdescriptionandprices.Shouldyouneedotherinformation,pleasedon’thesitatetocontactusandwewillbemorethan____togiveassistance.Thankyouonceagainandwehopetohearfromyouagain.Wearelooking____foragoodbusinessrelationshipwithyou.Yoursfaithfully,答案：:["inquiring"]2正確答案：:["assure"]3正確答案：:["updated"]4正確答案：:["willing"]5正確答案：:["forward"]第五單元報(bào)價(jià)和發(fā)盤1/10單選題(1分)Ourofferisfirm____Dec.1.2019.forbeforeon答案：B2/10單選題(1分)We_________youourapologiesandhopethatthemistakewillnotinfluenceyouinyourjudgementofourbusinessmethods.firmtenderdeliver答案：B3/10單選題(1分)Canyouofferus____?300SewingMachines300setsofSewingMachineSewingMachineof300答案：B4/10單選題(1分)Wearenot____apositiontoacceptyouroffer.atonin答案：C5/10單選題(1分)Weexpressourdesiretocooperate____youtoselltheproduct.withbyfor答案：A6/10判斷題(1分)Ifthebuyerhasaninterestinbuyinggood,arequestforquotationusuallywillbesent.()答案：√7/10判斷題(1分)Inthelegalsense,aquotationissameasanoffer,whichmeansthatanofferisanindicationaboutthepricewiththecontractualobligation.()答案：×8/10判斷題(1分)Ifthesellerprovidedaquotationandlaterdecidesnottosell,thebuyerhasnolegalremedy.()答案：√9/10判斷題(1分)Inreallifesituations,asupplierwillnotriskhisreputationbyprovidingaquotationandtheneventuallyabolishit.()答案：√10/10判斷題(1分)Whenabuyerrequestforaquotationandestimates,hedoesn’tneedtoclarifywhetherthepriceinthequotationistoincludeadditionalchargessuchascarriageandinsurance.()答案：×第六單元還盤1/6判斷題(1分)Theoffereewouldrejectthetermsandconditionsorstatehisowntermsandconditionsbyreturn.Therejectionorpartialrejectiontotheofferiscalledcounter-offer.()答案：√2/6判斷題(1分)Refusaltoacounterofferwilldefinitelycausetoendthebusinessrelationshipbetweenthebuyerandtheseller.()答案：×3/6判斷題(1分)Thewritershouldpayattentiontothewordingandexpressionintheletterreplyingtothecounteroffer,sothattheletterlooksaspoliteandthoughtfulaspossible.()答案：√4/6單選題(1分)____your?enquiry?No.?123,?we?are?sending?you?a?catalog?and?a?sample?book?for?your?reference.AccordingAs?perAs答案：B5/6單選題(1分)?Our?company?has?30?years’?experience?____?the?machinery?line.oninof答案：B6/6單選題(1分)Lookatthefollowingpartsofaletter.Arrangetheminalogicalorder.a.Ifyouwouldreduceyourpricetothatextent,wewillbepleasedtoplacewithyouanorderthatwillcarryusfortherestofthisyear.b.Wedon'tdenythatweareinterestedwithyourproducts,asyouknow.c.WethankyouforyourQuotationNo.134foryourNVR-FM790MedicalApparatusandInstruments,andwehavegivenitverycarefulconsideration.d.Hopetohearfromyousoon.e.However,wefindthatwecanobtainfromanotherfirmapriceof5%lowerthanthatofyoursdaebcbceadcbeadacdbe答案：C第七單元訂單，確認(rèn)和拒絕1/2填空題(5分)Completetheacknowledgementletterwiththefollowingwordsinproperforms.receive,process,accommodate,regard,deliverDearMr.Watson:WereceivedyourletterdatedMarch16,2016enclosedwithpurchaseformorderno.E43629.Wearegladtoinformyouthatwecan____totherealitiesoftoday’smarketplace,andsupplyyouallthecarslistedintheform.Sincethisisanurgentorderasyou’vementioned,wearedoingourbestto____themtoyoubythedateyourequire.Ourordersanddispatchdepartmentarenow____theorder.Restassuredthatweonlyofferthebestmodelcars.Wehopethatyoucanfindourcarssuitabletoyourneeds.Inthemeantime,maywerequestforyourinsurancepolicyandbankdetails.Weappreciateyourpromptreply____thismattersincethesedocumentswillhelpuswiththeshipmentclearanceweneedtoprocess.Thankyouandwehopeto____moreordersfromyouinthefuture.Wevalueyouasourcustomer.Yourssincerely,答案：:["accommodate"]2正確答案：:["deliver"]3正確答案：:["processing"]4正確答案：:["regarding"]5正確答案：:["receive"]2/2單選題(1分)Lookatthefollowingreply-to-orderletter.Arrangetheminalogicalorder.a.Pleasefindhereattachedourdeliveryinstructionsandinsurancedetails.b.Weshallletyouknowthefurtherprogressoncethe1000uncutdiamondsbecomeavailable.c.ThankyouforyourletterandfortheexportorderyouplacedforTokyoJewelersInc.d.Wewillbemorethanwillingtoprovidethemforyou.e.Shouldyouneedmoreinformation,pleasedon’thesitatetocontactus.cbdeacaedbcbaedabedc答案：C第八單元支付條款1/10判斷題(1分)PayingBankisthebankthattransfersfundsattherequestofremittertoitscorrespondentorbranchinanothercountryandinstructsthelattertopayacertainamountofmoneytothebeneficiary.()答案：×2/10判斷題(1分)Collectionisbasedonthecommercialcredit,justlikeRemittance.()答案：√3/10判斷題(1分)Thefeatureoftheletterofcreditcanbesummarizedasbankingcredit,documenttransactionandself-sufficient.()答案：√4/10判斷題(1分)IntheversionoftheUCP600,irrevocableLettersofCredithavebeenremovedforanytransactionundertakenwithintheirjurisdiction.()答案：×5/10判斷題(1分)BeneficiaryunderL/Cmeansthepartyinwhosefavoracreditisissued.Itisusuallytheimporterormiddleman.()答案：×6/10判斷題(1分)InternationalFactoringcannotincreaseliquiditytofinanceworkingcapitalandenhancetheexporter’sborrowingpotential.()答案：×7/10判斷題(1分)Whendishonored,forfaiterhasrightofrecoursetoexporter,andwillnotassumetheriskofnon-paymentbythebuyer.()答案：×8/10判斷題(1分)AStandbyLetterofCreditisaguaranteethatismadebyabankonbehalfofaclient,whichensurespaymentwillbemadeeveniftheirclientcannotfulfillthepayment.()答案：√9/10判斷題(1分)Onlywiththeconsentoftheissuingbank,confirmingbankandthebeneficiary,cantheamendmentorcancellationtakeplace.()答案：√10/10判斷題(1分)Thetermsandconditionsoftheoriginalcreditwillremaininforceuntilthebeneficiaryinformstheadvisingbankthatitacceptstheamendment.()答案：√第九單元包裝和運(yùn)輸1/10單選題(1分)Whichisnotthefunctionfortheouterpacking?()KeepthegoodssafeandsoundduringtransportationBesolidenoughtopreventthepackedgoodsfromanydamageEasy-openpackaging答案：C2/10單選題(1分)Packinglistcoversratherwiderangesofwork.Whichitemisnotincluded?()InvoicenumberSuppliernameandaddressDimensions(length*width*height)答案：A3/10單選題(1分)WhichexpressionisusedasIndicativeMark?()RadioactivePortofdestinationCautionagainstwet答案：A4/10單選題(1分)Whichisnotincludedinshippinginstructions?()TimeofshippingModeoftransportationMethodofpayment答案：C5/10單選題(1分)Beforedecidingwhichformoftransporttouse,___willtakeintoaccountthefactorsofcost,speedandsafety.consignorconsigneeshipowner答案：A6/10判斷題(1分)Dangerousgoodsarealwaystobepackedseparately,carefullyandinaccordancewithpresentregulations,bothinthecountryoforiginandinthecountryofdestination.()答案：√7/10判斷題(1分)Lettersregardingshipmentareonlytourgeanearlyshipmentwithoutotherpurposes.()答案：×8/10判斷題(1分)Whenthesellerfailstoshipontime,thebuyerhastowritealettertoinquireandurge,butthetoneneedstobeinapoliteandgentlestyle.()答案：√9/10判斷題(1分)Toensuresafecarriageofsomedangerousgoodintheinternationaltransportation,indicativemarksareusedtoindicatethedangerouscargo.()答案：×10/10判斷題(1分)Salespacking,alsocalledouterpacking,istheoneforgoodstopromotesales.()答案：×第十單元保險(xiǎn)和售后信函1/2單選題(2分)Lookatthefollowinginsuranceletter.Arrangetheminalogicalorder.a.Wewouldappreciateitifyougiveusacompetitivepackagetooffer.b.Ourcompanyisdealingwithimportandexportofdryandcannedgoodsandkitchenequipment.c.Ourpresentinsurancewithaninsuranceagencywillexpireon2June,2018.Weareconsideringchanginginsurancecompanybecausethepresentonehasincreaseditspremium.d.Thankyouverymuchandwelookforwardtoreceivearesponsefromyou.e.Wewouldliketoinquireaboutacomprehensiveinsurancepolicycoveringourcompanyagainstfire,theft,floodandaccident.ebdacebcadedabceadcb答案：B2/2單選題(2分)Lookatthefollowingafter-salesletter.Arrangetheminalogicalorder.a.AsfarasIknow,lotsofEuropeanretailersbegintosellvehicleswithrechargeablelithiumbatteries,butweneeddetailedinformation.b.Andyoucanbesureofourimmediateattentiontoyourorder,whichwearelookingforwardtoreceiving.c.Wewouldappreciateyourhelpifyoucouldtakepromptactiononourrequest.d.Iwouldliketobringtoyourkindnoticethatourrecentlylaunchedenginemotoriscapturingthemarketataveryfastpace.Foryourinformation,I'msendingyouafileofournewproductspecificationintheattachment.e.Inthemeanwhile,wewouldbereallygratefultoyouifyoucouldprovideustheliteratureandrequisitedetailsofyourmarket.deacbdacebacebdabecd答案：A第十一單元索賠和調(diào)整1/3填空題(8分)Completetheclaimletterwiththefollowingwordsinproperforms.reimburse,certify,itemize,consignment,forward,damage,compensate,encloseDearSirs:Wewouldliketodrawyourattentiononthe____ofourhosierygoodsreferenceNo.890sentfromShanghaionOctober20,2019wasdamagedduringthetransit.Thisfacthasbeenduly____bythecargochipclerkattheSiamSeaportfromwhomwereceivedtheconsignment.Hisremarksare____herewith.Wearewritingtorequestforcompensationforourlosses.These____hosierygoodshaveresultedinhugelossesforus.Wehaveenclosedan____listofthelostitemsalongwiththeircosts.Wewouldliketoaskfora____ofthetotalamountindicated.Wehavebeenyourregularcustomersince2010andweintendtodomorebusinesstransactionswithyou.Wewouldliketorequestforfair____astheseitemscannotbedisposedtoourcustomers.Wearelooking____toyourreplytothisclaim.Yoursfaithfully,答案：:["consignment"]2正確答案：:["certified"]3正確答案：:["enclosed"]4正確答案：:["damaged"]5正確答案：:["itemized"]6正確答案：:["reimbursement"]7正確答案：:["compensation"]8正確答案：:["forward"]2/3判斷題(1分)Acomplaintorclaimletterwillberespondedbycustomerswithanadjustmentletter.()答案：×3/3判斷題(1分)Theaffectedpartyisentitledtorequestthedefaultertocompensatehislossesaccordingtotherelevantprovisionsunderthecontract.()答案：√第十二單元代理1/2單選題(2分)Lookatthefollowingapplicationletterforagency.Arrangetheminalogicalorder.a.Tofindoutwhatbenefitsyoucanhavebypartneringwithus,pleasecontactustodiscussthisopportunityfurther.b.Weareanestablishedbusinessorganizationwithovertwodecadesofexperienceinorganicfoodimportanddistribution.c.WearewritingtoexpressourinterestinbeinggrantedtherightsofexclusiveagencyinBeijingforthedistribution,promotionandsalesoforganicfoodproductsofyourcompany.d.Asyoumaybeaware,Beijingisanexpandingmarketfororganicfoodproducts.Ourcompanywillnotonlyincreasethepresenceofyourbrandhere,butwewillalsocompilemarketresearchinformationtobeusedinmakingforecasts.e.Inthemeantime,pleasedon'thesitatetocallorwritetousifyouhaveanyquestions.bcadebadeccdabecbdae答案：D2/2單選題(2分)Lookatthefollowingletterdecliningtheapplicationforagency.Arrangetheminalogicalorder.a.Wehopeyouwillagreewithusonthispointandcontinueplacingorderswithusasyouhavedonesofar.b.Thankyouforyourletterofthe31stOctoberinconnectionwithsoleagency.Inreply,wewishtostatethatweappreciateyoureffortsinpushingthesalesofourelectronictoysinPakistanandwesatisfywithyourworkinthepast.c.Totellyoufrankly,theaverageannualquantitywesoldtoyourcountryinthepastfewyearsismuchlargerthanwhatyoumentioned.d.However,afterseriousconsideration,wedonotthinkconditionsareripetoentrustyouwiththeagencyatthepresentstageasthesalesvolumementionedinyourletterisnotlargeenoughforustograntyoutheagency.e.Inspiteofthis,pleasedonotmisinterpretouraboveremark.whichinnowayimpliesourdissatisfaction.Ifabiggerturnovercanberealizedtojustifyestablishingagency,wewouldlikeyoutorepresentus.bdcaebdceabacedbcade答案：B第十三單元抗議信1/5判斷題(1分)LetterofProtestininternationaltradebusinessiswrittentoexpresscomplaintorobjectiontosomething.()答案：√2/5判斷題(1分)Carrierswhoareinchargeofthevesselsorothermeansoftransportation,wanttoprotectthemselvesfromthedisputeshappeningbetweenimporterandexporter.()答案：√3/5判斷題(1分)Aprotestletterdoesn’tneedtoprovidedocumentssupportingtheallegationsintheprotest.()答案：×4/5判斷題(1分)Thewrittenlanguageshouldberespectful,whichshouldnotgivetheimpressionthesenderisamalcontent.()答案：√1正確答案：:["declare"]2正確答案：:["loading"]3正確答案：:["anchorage"]4正確答案：:["lossordamage"]5正確答案：:["protest"]6正確答案：:["resp