電子郵件寫作技巧Step2

崗位認(rèn)知外貿(mào)基礎(chǔ)-函電與單證現(xiàn)代交際工具電子郵件是最基本的外貿(mào)交際工具背景說明崗位認(rèn)識(shí)

ZhanghuihaslearnttheclassificationofanEmail,registeredhere-mailaddressandwrotesomee-mailstosomeofthebuyers.Whenwritinge-mails,sheneedstoknowmoreabouthowtowriteane-mailcorrectlyandefficiently.

電子郵件寫作技巧11.TrytobesimpleDonotmakeane-maillongerthanitneedstobe.Rememberthatreadingane-mailisharderthanreadingprintedcommunicationsandalonge-mailcanbeverydiscouragingtoread.2.AnswertothePointTrytoreadthecustomer’se-mailforseveraltimestogethisclearpointsneeded;Understandthecustomerexactdemandsandanswereachpointcompletelyandcorrectly;Followone-to-onecorrespondenceanswerprincipleinwritingane-mail;

電子郵件寫作技巧13.Answerallquestions,andtrytopre-solvefurtherquestionsAnemailreplymustanswerallquestions,andtrytoincludetheanswerofcustomer’snewpossiblequestions.ifyouareabletopre-solverelevantquestions,yourcustomerwillbegratefulandimpressedwithyourefficientandhelpfulcustomerservice.4.AnswerswiftlyCustomerssendane-mailandtheywishtoreceiveaquickresponse.Eache-mailshouldberepliedwithinatleast24hours

電子郵件寫作技巧15.Donotattachunnecessaryfiles.Bysendinglargeattachmentsyoucanannoycustomersandevenbringdowntheire-mailsystem.6.Useproperstructure&layout.Structureandlayoutisveryimportantfore-mailmessages.Useshortparagraphsandblanklinesbetweeneachparagraph.Usinglistedpoints,numberthemormarkeach7.DonotoverusethehighpriorityoptionIfyouoverusethehighpriorityoption,itwillloseitsfunctionwhenyoureallyneedit.

電子郵件寫作技巧18.DonotwriteinCAPITALSIfyouwriteincapitalsitseemsasifyourareshouting.Thiscanbehighlyannoying.

9.Trytokeepformere-mailmessageseWhenyoureplytoanemail,youmustincludetheoriginalmailinyourparagraph.10.ReadtheemailbeforeyousenditSendamoreeffectivemessageandavoidmisunderstandingsandinappropriatecomments

電子郵件寫作技巧111.DonotoveruseReplytoAllOnlyuseReplytoAllifyoureallyneedyourmessagetobeseenbyeachpersonwhoreceivedtheoriginalmessage.12.AppropriateFormatYouremailshouldnothaveallthetextinjustasingleparagraph13.Donotrequest“readreceipts”Donotusetheself-responsereceiptsfunction;Thiswillalmostalwaysannoyyourrecipientbeforeheorshehasevenreadyourmessage

電子郵件寫作技巧114.Donotasktorecallamessage15.Donotcopyamessageorattachmentwithoutpermission16.Useameaningfulsubject.17.Useactivevoiceinsteadofpassivevoice18.AvoidusingURGENTandIMPORTANT19.Avoidlon