2025年英語餐館面試題及答案一、單項(xiàng)選擇題（每題2分，共40分）1.當(dāng)顧客走進(jìn)餐館，你應(yīng)該說什么來歡迎他們？A.“Whatdoyouwant?”B.“Welcometoourrestaurant!”C.“Areyoureadytoorder?”D.“Canyoupaynow?”2.如果顧客問“Isthereanyseafoodonthemenu?”，你應(yīng)該如何回答？A.“No,wedon'thaveanyfood.”B.“Yes,wehavesomedeliciousshrimpandlobsterdishes.”C.“Idon'tknow.”D.“Seafoodisbadforyou.”3.顧客詢問“CanIhaveaglassofwater?”，你應(yīng)該怎么回應(yīng)？A.“No,weonlyservecoffee.”B.“Sure,I'llbringittoyourightaway.”C.“Waterisnotavailablehere.”D.“Whydoyouwantwater?”4.當(dāng)顧客對菜品不滿意并說“Thisdishdoesn'ttastegood.”，你應(yīng)該怎么說？A.“Youhaveabadtaste.”B.“I'msorrytohearthat.I'lltakeitbackandgetyousomethingelse.”C.“That'showit'ssupposedtotaste.”D.“Youcan'tcomplainaboutourfood.”5.顧客問“CanIgetadiscount?”，你合適的回答是？A.“No,wenevergivediscounts.”B.“I'msorry,thereisnodiscounttoday,butwehavealoyaltyprogram.”C.“You'retoocheaptopaythefullprice.”D.“Discountsareonlyforrichpeople.”6.你需要向顧客介紹特色菜，以下哪個(gè)表達(dá)正確？A.“Ourspecialdishisveryterrible.”B.“Ourspecialtodayisamouth-wateringsteakwithasideoffries.”C.“Wehaveaspecial,butIdon'tknowwhatitis.”D.“Thespecialissomethingyouwon'tlike.”7.顧客說“I'mallergictonuts.”，你應(yīng)該怎么做？A.“Itdoesn'tmatter.Youcantryournut-filleddessert.”B.“I'llmakesuretoinformthekitchentoavoidusingnutsinyourorder.”C.“Allergiesarejustinyourhead.”D.“Wedon'tcareaboutyourallergies.”8.當(dāng)顧客說“I'llhavethechickensalad.”，你應(yīng)該怎么記錄？A.“Youwantthefishsalad,right?”B.“OK,onechickensaladcomingup.”C.“Chickensalad?That'sabadchoice.”D.“Ican'twritethatdown.”9.顧客問“Whatkindofdressingdoyouhaveforthesalad?”，你回答：A.“Wedon'thaveanydressing.”B.“Wehaveranch,Italian,andbalsamicvinaigrette.”C.“Dressingisnotimportantforasalad.”D.“Idon'tunderstandwhatyoumeanbydressing.”10.你向顧客推薦飲品時(shí)，以下哪個(gè)說法合適？A.“Ourcoffeetasteslikedirt.”B.“Ourfreshlysqueezedorangejuiceisveryrefreshing.”C.“Don'torderourtea.It'sbad.”D.“Weonlyhaveexpensivedrinks.”11.顧客說“I'minahurry.Canyoumakeitfast?”，你應(yīng)回答：A.“No,youhavetowaitlikeeveryoneelse.”B.“Sure,I'llletthekitchenknowtoprioritizeyourorder.”C.“Hurryupisnotourpolicy.”D.“Youshouldhavecomeearlier.”12.當(dāng)顧客問“Istherestaurantwheelchairaccessible?”，你回答：A.“No,wedon'twantdisabledpeoplehere.”B.“Yes,wehavearampandaccessiblerestrooms.”C.“Idon'tknow.Youcanfigureitoutyourself.”D.“Wheelchairsarenotallowedinourrestaurant.”13.你詢問顧客是否需要甜點(diǎn)，合適的表達(dá)是：A.“Doyouwantsomedisgustingdessert?”B.“Wouldyouliketoseeourdessertmenu?”C.“Dessertsareforfatpeople.”D.“Wedon'thaveanydesserts.”14.顧客說“Iwanttotakethisdishtogo.”，你應(yīng)該：A.“No,youhavetoeatithere.”B.“Sure,I'llpackitupforyourightaway.”C.“Takingfoodtogoisnotallowed.”D.“You'retoolazytoeathere.”15.當(dāng)顧客問“Howlongwillittakeformyfoodtobeready?”，你回答：A.“Idon'tcarehowlongyouwait.”B.“Itshouldbereadyinabout15-20minutes.”C.“Itwilltakeforever.”D.“Ican'ttellyouthetime.”16.你向顧客介紹餐廳營業(yè)時(shí)間，正確的是：A.“Weopenat12:00amandcloseat6:00am.”B.“Weareopenfrom11:00amto10:00pmeveryday.”C.“Wedon'thavefixedopeninghours.”D.“Ouropeninghoursareasecret.”17.顧客說“Ileftmywalletathome.CanIpaylater?”，你回答：A.“No,youcan'teatherewithoutpayingnow.”B.“I'msorry,butwerequirepaymentatthetimeofservice.However,youcanleaveacontactandcomebacktopaylaterifyouarrangewiththemanager.”C.“You'realiar.Youjustdon'twanttopay.”D.“Paylater?That'simpossible.”18.當(dāng)顧客問“Arethereanyvegetarianoptionsonthemenu?”，你回答：A.“No,weonlyservemeat.”B.“Yes,wehaveavegetablestir-fryandacheesepizzaonthemenu.”C.“Vegetarianfoodisnotpopularhere.”D.“Wedon'tknowwhatvegetarianfoodis.”19.你要提醒顧客餐廳內(nèi)禁止吸煙，合適的表達(dá)是：A.“Ifyousmokehere,I'llcallthepolice.”B.“Sorry,smokingisnotallowedinourrestaurant.”C.“Smokingisbadforyou,sodon'tdoithere.”D.“Wehatesmokersinourrestaurant.”20.顧客說“Iwanttobookatablefor6peopletonight.”，你回答：A.“No,wedon'ttakebookings.”B.“Sure,I'llreserveatablefor6peopleforyouat7:00pm.MayIhaveyourname?”C.“We'refulltonight.Youcan'tbookatable.”D.“Whydoyouwanttobookatable?”二、多項(xiàng)選擇題（每題2分，共40分）1.以下哪些是在餐館中常用的歡迎顧客的表達(dá)？A.“Welcometoourplace.”B.“Comeinandsitdown.”C.“Hello,howcanIhelpyou?”D.“Getoutifyoudon'thavemoney.”2.當(dāng)顧客對菜品有疑問時(shí)，你可以用以下哪些句子回應(yīng)？A.“Letmecheckwiththechefandgetbacktoyou.”B.“I'mnotsure,butI'llfindoutforyou.”C.“Youshouldknowthatalready.”D.“It'snoneofmybusiness.”3.以下哪些是常見的餐廳飲品？A.CokeB.LemonadeC.HotchocolateD.Milkshake4.對于餐廳的優(yōu)惠活動(dòng)，你可以向顧客介紹的有：A.“Wehaveabuy-one-get-one-freedealonpizzastoday.”B.“Thereisa20%discountonalldessertsthisweek.”C.“Ourloyaltycardgivesyoupointsforeverypurchase.”D.“Wedon'thaveanypromotionsatall.”5.如果你要向顧客推薦餐廳的招牌菜，你可以提及：A.“It'sourmostpopulardish.”B.“It'smadewiththefreshestingredients.”C.“It'sveryexpensive,sodon'torderit.”D.“Thechef'sspecialrecipeisusedforthisdish.”6.當(dāng)顧客提出特殊要求時(shí)，你可以：A.“I'lldomybesttomeetyourrequest.”B.“That'snotpossible,soforgetit.”C.“Letmeseeifwecanaccommodatethat.”D.“Idon'twanttodealwithyourspecialrequests.”7.以下哪些是餐廳服務(wù)的基本要求？A.PolitenessB.EfficiencyC.IgnoringcustomersD.Rudeness8.你可以用以下哪些句子詢問顧客是否準(zhǔn)備好點(diǎn)餐？A.“Areyoureadytoplaceyourorder?”B.“Doyouknowwhatyouwanttoeat?”C.“Hurryupandorder!”D.“CanItakeyourordernow?”9.餐廳的清潔衛(wèi)生方面，你可以向顧客保證：A.“Ourkitchenisalwayskeptclean.”B.“Wechangethetableclothsaftereachcustomer.”C.“Wedon'tcareaboutcleanliness.”D.“Ourutensilsareproperlysanitized.”10.當(dāng)顧客詢問餐廳位置時(shí)，你可以：A.“It'slocatedonMainStreet,nearthebank.”B.“Idon'tknowwhereweare.”C.“YoucanusetheGPStofindus.”D.“It'sveryhardtofind,sodon'tcome.”11.以下哪些是餐廳常見的支付方式？A.CashB.CreditcardC.MobilepaymentD.Barter12.對于餐廳的兒童服務(wù)，你可以提供：A.“Wehaveakids'menu.”B.“Wecanprovidehigh-chairs.”C.“Wedon'tallowkidsinourrestaurant.”D.“Wehavecoloringbooksandcrayonsforkids.”13.當(dāng)顧客對服務(wù)不滿意時(shí)，你可以：A.“I'msorryfortheinconvenience.I'lltrytofixit.”B.“It'snotmyfault,sodon'tblameme.”C.“LetmeknowhowIcanimprovetheserviceforyou.”D.“You'retoopicky.”14.你可以向顧客介紹餐廳的環(huán)境特點(diǎn)，如：A.“Wehaveabeautifulviewofthelake.”B.“Therestauranthasacozyandwarmatmosphere.”C.“Thenoiselevelisveryhighhere,soyouwon'tlikeit.”D.“Ourplaceisverydirtyandmessy.”15.餐廳的員工應(yīng)該具備的品質(zhì)有：A.GoodcommunicationskillsB.PatienceC.DishonestyD.Teamworkspirit16.當(dāng)顧客詢問菜品的ingredients（食材）時(shí)，你可以：A.“Itcontainschicken,tomatoes,andonions.”B.“I'mnotsureabouttheexactingredients,butI'llaskthechef.”C.“Youdon'tneedtoknowtheingredients.”D.“IthassomesecretingredientsthatIcan'ttellyou.”17.以下哪些是餐廳中餐桌服務(wù)的內(nèi)容？A.SettingthetableB.TakingordersC.ServingfoodanddrinksD.Cleaningthetableaftercustomersleave18.你可以用以下哪些句子向顧客道別？A.“Thankyouforcoming.Haveaniceday!”B.“Getoutanddon'tcomeback.”C.“Goodbye,hopetoseeyouagainsoon.”D.“I'mgladyou'releaving.”19.對于餐廳的新菜品，你可以向顧客介紹：A.“Ournewdishisafusionofdifferentcuisines.”B.“It'sauniqueandinnovativecreation.”C.“It'snotverygood,sodon'ttryit.”D.“Thenewdishisgettingalotofpositivefeedback.”20.當(dāng)顧客詢問餐廳是否有Wi-Fi時(shí)，你可以回答：A.“Yes,wehavefreeWi-Fi.Thepasswordisonthetable.”B.“No,wedon'thaveWi-Fiatall.”C.“Wi-FiisonlyforVIPcustomers.”D.“Idon'tknowifwehaveWi-Fi.”三、判斷題（每題1分，共10分）1.在餐廳中，對顧客說“Whatdoyouwant?”是非常禮貌的詢問方式。（）2.當(dāng)顧客提出不合理要求時(shí)，你可以直接拒絕并批評他們。（）3.餐廳服務(wù)員應(yīng)該熟悉菜單上所有菜品的特點(diǎn)和價(jià)格。（）4.如果顧客對菜品不滿意，你可以不理會他們的抱怨。（）5.向顧客介紹餐廳優(yōu)惠活動(dòng)是提高顧客滿意度的一種方式。（）6.餐廳內(nèi)可以允許員工在顧客面前吸煙。（）7.當(dāng)顧客詢問餐廳位置時(shí)，你應(yīng)該詳細(xì)準(zhǔn)確地告知。（）8.餐廳服務(wù)員不需要與廚房工作人員溝通。（）9.為顧客提供快速高效的服務(wù)是餐廳運(yùn)營的重要目標(biāo)之一。（）10.對于餐廳的衛(wèi)生情況，不需要向顧客提及，因?yàn)轭櫩妥约耗芸吹健＃ǎ┧?、填空題（每題1分，共10分）1.Whenacustomercomesin,youcansay“toourrestaurant!”2.Ifacustomerasksaboutthepriceofadish,youshouldgiveaanswer.3.Whentakinganorder,youneedtobeandmakesureyouu