注：不含主觀題第1題單選題(1分)WhichcategorydoesHolidayInnExpressbelongto?ALuxuryhotelBEconomyandlimitedserviceCTimeshareDMotel第2題單選題(1分)Whichofthefollowingisnotincludedinatimeshareresortnormally?AOn-siterestaurantBSwimmingpoolCRecreationgroundDCasino1.2酒店設(shè)施介紹--作業(yè)第1題單選題(1分)Whichofthefollowingfacilitiesarenotdesignedforpeoplewithspecialneeds?AChildren’splaycenterBLobbybarCBabycareroomDRamps第2題單選題(1分)Whatdoyouneedtoshowtothewaiterifyouwanttousethegymandswimmingpoolfreeofcharge?AIDcardBPassportCRoomcardDCreditcard1.3酒店房型介紹--作業(yè)第1題單選題(1分)Whichroomtypeissuitableforcouples?ATwinroomBSingleroomCDoubleroomDFamilySuite第2題單選題(1分)Whichroomtypesharesawallwithanotherroomandisusuallyconnectedbyaprivatedoor?AHandicappedroomBPresidentialsuiteCNon-smokingroomDAdjoiningroom1.4電話預(yù)約酒店房間--作業(yè)第1題單選題(1分)Youreservedadeluxetwin_______800yuananight__________threenightsfromTuesday__________MsElizabethDranguet.Awith,for,ofBat,for,forCat,with,forDwith,at,for第2題單選題(1分)Whatisincludedintherateofthedeluxetwin?AGovernmenttaxBBuffetbreakfastCServicechargeDBuffetdinner1.5改變預(yù)訂天數(shù)--作業(yè)第1題單選題(1分)1.Fortunately,wehaveonestandardroom____________forthosetwodays.Whichwordismissingaccordingtothevideo?AreliableBfitCavailableDfree第2題單選題(1分)Iwouldliketo____________itfortwomorenights.Whichofthefollowingwordsismostsuitableiftheclientwantstostayfortwomorenights?AliveBpostponeCextendDupgrade1.6取消預(yù)訂--作業(yè)第1題單選題(1分)There'sno__________________becauseyou'vecancelledwithinour48-hour____________.Acancellationdeadline,cancellationperiodBcancellationcharge,cancellationperiodCcancellationdeadline,cancellationchargeDcancellationcharge,cancellationdeadline.第2題單選題(1分)I'dliketocancelmyreservation.Ofcourse.Couldyoutellmeyournameandthe_______________,please?AflightnumberBreservationnumberCroomnumberDcreditcardnumber1.7付款方式--作業(yè)第1題多選題(2分)Ifahotelguestwantstosettlehisbill,whichwaysofpaymentcouldbeused?AcashBcreditcardCtraveler'schequeDmobilepayment正確答案：ABCD第2題多選題(2分)Mobilepaymentmayincludethefollowing:AWeChatpayBAlipayCApplepayDUnionpay正確答案：ABC2.1有預(yù)約客人的登記入住--作業(yè)第1題多選題(2分)Normally,thehotelreceptionistwouldasktheguestforhis/her_____________forconfirmationoftheirID.ApassportBIDcardCcreditcardDcellphonenumber正確答案：AB第2題判斷題(1分)Ifyouhaveareservation,justtellthehotelreceptionistyourfullnamewhenyoucheckin.2.2無預(yù)約客人的登記入住--作業(yè)第1題判斷題(1分)Thewalk-uprateatahotelisthepricechargedtoacustomerwhoarriveswithoutareservation.It'susuallyabout30%lessexpensivethantheonlinebookingrate.第2題多選題(2分)Couldyou_____________theguestregistrationcardforme,please?AfillinBfilloutCcompleteDfillup正確答案：ABC2.3房間沒有準(zhǔn)備好的情況下登記入住--作業(yè)第1題單選題(1分)Thenormalcheck-intimeisfrom________.Butifit’sinthe_____________,andthereareavailablerooms,guestscanhaveearlycheck-in.A2pm,peakseasonB12am,peakseasonC2pm,lowseasonD12am,lowseason第2題單選題(1分)Ifyouroomisnotreadywhencheckingin,thereceptionistcansuggesttheguesttostoretheluggageandtakearestatthehotelbarorrestaurant.A正確B錯誤3.1接機(jī)服務(wù)--作業(yè)第1題多選題(2分)Smalltalkistheconversationwhichcanbreaktheice.Whichofthefollowingsentencesaresmalltalkswhenpickingupaguest?AHowwasyourtrip?BBeautifulday,isn’tit?CIsityourfirsttimehere?DDoyoulikethefoodhere?正確答案：ABCD第2題多選題(2分)Whattopicscouldthehotelattendanttalkaboutwhenpickinguptheguestfromtheairport?AtheweatherandclimateBthetripCimpressionofthecityDguest'sfamily正確答案：ABC3.2幫客人拿行李至房間--作業(yè)第1題單選題(1分)Iftheguesthasmorethanonepieceofluggage.Thebellboywillbringa__________andpickupalltheluggage.AcarBstockCtrayDtrolley第2題單選題(1分)___________isapolitewayofsaying"Yougofirst."AThiswayplease.BFollowyou.CAfteryou.DIt'smypleasure.3.3退房行李寄存--作業(yè)第1題多選題(2分)需要寄存行李可以怎么表達(dá)？AI'dliketostoremyluggage.BCanIdepositmyluggagehere?CCanIclaimmyluggage?DI'dliketoleavethiswithyou.正確答案：ABD第2題單選題(1分)Pleasekeepthe____________well.Youneedtoshowittothebellmanwhenyouclaimyourbag.AreceiptBpricetagCclaimtagDIDcard4.1退房并與客人解釋賬單--作業(yè)第1題單選題(1分)1.Sothe_________isRMB￥1355.Thatincludestaxand_______________.Amoney,servicechargeBbalance,servicechargeCcharge,otherchargeDbalance,othercharge第2題多選題(2分)Whichwayscanexpress"一共1355元人民幣."?AThat’satotalof￥1355.BThat’s￥1355topay.CIt'satotalof￥1355.DThat’satotallyof￥1355.正確答案：ABC4.2退房時賬單出現(xiàn)問題--作業(yè)第1題多選題(2分)下面哪個句子可以表示道歉：AIreallymustapologisefortheinconvenience.BIamterriblysorryforoverchargingyou.CI'dappreciateit.DIshouldliketoapologiseforwastingyourtime.正確答案：ABD第2題單選題(1分)Soyou’ve__________forminibaritemsyoudidn’t_________?Ataken,consumeBcharged,buyCbilled,lookDcharged,consume5.前臺服務(wù)--5.1給客人指路第1題單選題(1分)Yes,thereisabigsupermarket3_____________awayandyoucanbasicallygetanydailyitemsthere.AmilesBblocksCstopsDneighborhoods第2題單選題(1分)Whichofthefollowingwordscanclearlyshowtherelationshipof

thesquaresinfollowingpictures.

Abetween,beside,nearbyBnextto,between,

atthecornerofCbetween,nextto,atthecornerofDbeside,nextto,atthecornerof5.前臺服務(wù)--5.2給客人推薦餐廳和購物景點(diǎn)第1題多選題(2分)Whatsentencepatternscanbeusewhenyouwanttorecommendsomethingtotheguest?AIamsureyou’d…BYoucouldCWhydon’tyouDHowabout…正確答案：ABCD第2題單選題(1分)Tellme,isMIXCfarfromhere?Notparticularly.Abouta15-minute____________fromthehotel.AtaxichargeBtaxidriveCtaxi-rideDtaxiride5.3給客人兌換貨幣--作業(yè)第1題多選題(2分)Ifwewanttoexplaintherate￥6.55=US$.HowcanwesayitinproperEnglishsentence?ATherateissixyuanfifty-fivetotheUSdollar.BTheUSdollarstandsatsixyuanfifty–five.CTherateissixyuanfifty-fivefortheusdollar.DTheUSdollarstandsforsixyuanfifty–five.正確答案：AB第2題多選題(2分)Aftercalculatingthetotalamount.Thehotelclerkwouldtelltheguesthowmuchmoneyheorshecangetafterexchanging.He/shecansay:AThat’satotalof￥3602.5.BThat

makesatotalof￥3602.5.CIt'satotalof￥3602.5.DThatmakesatotallyof￥3602.5.正確答案：ABC5.4緊急醫(yī)療狀況的處理--作業(yè)第1題多選題(2分)Whichofthefollowingexpressionsarefordescribingillness?AMyheadiskillingme.BMynoseisbleeding.CIhaveabadcold.DI’vetwistedmyankle.正確答案：ABCD第2題多選題(2分)2.Whichoftheexpressionsareforcomfortingtheguestwhenshe/heisill?AAreyoufeelingbetter?BEverythingwillbefine.CIwillaccompanyyoutothehospital.Pleasecalmdown.DIam

sosorry.正確答案：ABC5.5叫車服務(wù)--作業(yè)第1題單選題(1分)Mini-vanisavehiclethatcanholdabout_____________people.A2B3C4D6第2題單選題(1分)____________caristhecarthatcostslessandprovideslesscomfort.____________carcostsmoreandprovidesyouhigherlevelofcomfort.Aeconomy,luxuryBcomfort,luxuryCeconomy,comfortDcomfort,luxury5.6失物招領(lǐng)--作業(yè)第1題多選題(2分)Whatquestionsshouldahotelattendantaskifthereisawalletlostreportfromtheguest?AHowmuchisyourwallet?BCouldyoudescribeyourwallet?CDoyourememberwhenandwhereyoulastsawit?DIsyourwalletvaluable?正確答案：BC第2題單選題(1分)Iamcallingto__________youthatwehavefoundyourwallet.AknowBwarnCinformDnote6.1客房物品設(shè)施介紹--作業(yè)第1題單選題(1分)Hi,Iam_____________________.Ifyouarehungry,youcanreadmeanddialthe______________________,Adiningmenu,diningserviceBin-roomdiningmenu,in-roomdiningserviceCin-roomdiningservice,in-roomdiningmenuDin-roomdiningmenu,foodservice第2題單選題(1分)Intheminibar,wehavetwobottlesof____________________foryoueachday.Itmeansthedrinkforfree.AsoftdrinksBcomplimentarydrinksCcannedwaterDcoldwater6.2客房整理服務(wù)--作業(yè)第1題多選題(2分)What'stheruleforhousekeepingbeforeenteringaroom?AKnockthreetimeswiththreeknockseachtime.BPressthedoorbellbeforeentering.CEachtimeaftertheknock,shemaysay,”Housekeeping,mayIcomein?”DKnocktwotimeswiththreeknockseachtime.正確答案：AC第2題判斷題(1分)Asmalltip:Hotelguestsusuallypreferthehousekeepingattendanttomaketheroomwhentheyareattheirrooms.Asahousekeepingattendant,youshouldtrynottodisturbyourguests.6.3洗衣與修補(bǔ)服務(wù)--作業(yè)第1題單選題(1分)Expressservice—laundrycanbedoneinthreehours.Next-dayservice—laundrycanbedoneinthenextdaybeforeacertaintimeinthemorning.Normalservice—laundrycanbedoneintwodays.A正確B錯誤第2題單選題(1分)IhaveasilkdresswhichIdon’tthinkis_____________.Willthecolorruninthewash?AunfadingBcolor-fast.CfadelessDdiscoloured6.4送餐服務(wù)--作業(yè)第1題多選題(2分)Whatcanyoudowiththetrolleywhenfinishingyourin-roomdining?ARingtheroomservicetocollectthetrolley.BLeavethetrolleyoutsidethedoor.CRingtheroomserviceandthenleavethetrolleyoutside.正確答案：ABC第2題判斷題(1分)AmericanbreakfastwouldbesimplerthanContinentalbreakfast.Itdoesnotcontaineggsormeatnormally.6.5叫早服務(wù)--作業(yè)第1題單選題(1分)IamgoingtoTianjinearlytomorrowmorning.SoIwouldliketo____________anearlymorningcall.AsetupBrequestCsettleDorder第2題判斷題(1分)Thereisacomputerizedwake-upserviceatthehotel.Pleasedial5firstandthenthetime.Thatistosay,dial5andthen0700forthetime.Theremustbefivedigitsfinally.6.6管家服務(wù)的介紹--作業(yè)第1題判斷題(1分)Question=WhataretheButlerduties?Answer=AnythingandEverythingConcerningGuests.第2題多選題(2分)Whichofthefollowingarebutler'sduties?ApickingupguestsBbookingticketsCorderingmealsDrentingclothesfortheguest正確答案：ABCD6.7房間出現(xiàn)各種問題的處理--作業(yè)第1題多選題(2分)Whatcanbedoneifaguestrequesttomaketheroomwhenhe/sheisoutbutnothinghasbeendonewhenhe/shecomesback?AsendaroomattendanttocleantheroomrightawayBofferacomplimentarydrinkinthecoffeeshopCofferadinnercouponDmakeanapology正確答案：ABCD第2題單選題(1分)Theroom___________________,andtherearenofreshtowelsinthebathroom.AhadnotbeenmakeBhasbeenmadeChasnotbeenmadeDhasbeenmake6.8故障報告與維修人員的派送--作業(yè)第1題單選題(1分)A:HousekeepingDepartment.CanIhelpyou?B:Yes,thetoiletis____________andwon’t_____________properly.Aclog,flushedBclogged,flushCblock,flushedDblocked,flush第2題單選題(1分)We’llsend______________torepairitimmediately.ArepairmanBamaintenanceCmaintenanceDaelectrician6.9維修人員進(jìn)房維修--作業(yè)第1題多選題(2分)Whatshouldmaintenancestaffpayattentiontowhenenteringtheroomforrepairing?ADonotsitonthebedorothersiteswhennotworkingintheroom.BDonottakeanylookatnewspaperormagazineofguests.CDonottouchanypersonalbelongingofguests.DDonotwatchTV,makephonecalls,oruseotherroomfacilities.EDonotstayintheroomafterthemaintenanceworkisfinished.正確答案：ABCDE第2題多選題(2分)B:No,itisn’t.Thetoiletdoesn’tflush.A:Letmesee.（檢查廁所沖水系統(tǒng)）It’s______________.（阻塞了）AblockBblockedCclogDclogged正確答案：BD7.1訂票與打印服務(wù)--作業(yè)第1題單選題(1分)A_____________(窗口位)wouldbebest.Ifnot,then______________(過道位)please.Awindow'sseat,aisleseatBwindowseat,aisleseatCaisleseat,windowseatDwindowseat,corridorseat第2題單選題(1分)Printtwo____________onA4paper.It'sthefilenamed"FinalContact".AfileBcopyCcopiesDportions8.1西餐及西餐菜單的介紹--作業(yè)第1題多選題(2分)Whichofthefollowingbelongtoappetizer?AgooseliverBcaviarCFrenchsnailDshrimpcocktail正確答案：ABCD第2題單選題(1分)Howwouldyoulikeyoursteak?Iwantit_____________(七分熟).ArareBmediumrareCmediumwellDmedium8.2詢問客人用餐偏好--作業(yè)第1題單選題(1分)Oh,sorry.Ididn’tnoticethat.Beefdoesn’tgowith___________wine.AredBwhiteChouse第2題多選題(2分)Whichsentencesareusedtogivingsuggestions?AWhydon’tyoutryBeefinChiliSauce?BMayIsuggestyoutrytheNewYorkSteak?CIstronglyrecommendourCheeseCake.It’ssweetandsmooth.DIfyouwantseafood,youwouldenjoyoursole.正確答案：ABCD8.3客人買單--作業(yè)第1題單選題(1分)Pleasewaitaminute.I'llberightbackwithyour_____________and______________.Achange,receiptBchanges,receiptCmoney,changeDchanges,invoice第2題單選題(1分)Thisisafifteenpercent_______________.Itincludestaxandservicefee.AtaxchargeB