1-11.單選題WhenIchangedmyjob,Ihadto________toanotherapartment.A、gatherB、postC、masterD、move正確答案：D2.單選題Wearelookingforasecretary___________speaksChinesefluently.A、whoB、whichC、whomD、whose正確答案：A3.單選題Thisrecordwillhelpyoursafetyofficer________whattheproblemis.A、bringupB、putonC、findoutD、takein正確答案：C4.單選題The

more

you

concentrate

on

training,________the

results

will

be.A、goodB、betterC、thebetterD、thebest正確答案：C5.單選題Thisworkshopistocope_______thechallengeswehavefacedworldwide.A、atB、withC、ofD、in正確答案：B6.單選題The

traditional

stores

have

found

it

difficult

to______with

online

shops

recently.A、argueB、beginC、meetD、compete正確答案：D7.單選題Accordingtothereport,thelocaleconomyhad_______rapidgrowthoverthatperiod.A、practicedB、experiencedC、controlledD、connected正確答案：B8.單選題__________the

website

in

Chinese,there

is

an

English

version

provided.A、In

addition

toB、As

a

result

ofC、On

behalf

ofD、For

the

purpose

of正確答案：A9.單選題Lastyearsomeadditionalmeasures________toprotectcustomers'personalinformationbyourcompany.A、are

takenB、were

takenC、have

been

takenD、will

be

taken正確答案：B10.單選題Saleshaveshownsomeimprovement_______welaunchedthenewproductlastyear.A、untilB、unlessC、sinceD、although正確答案：C11.單選題Somesmallbusinesseshaveneitherthetime______theresourcestocompetewiththesebigbusinesses.A、orB、norC、andD、but正確答案：B12.單選題Thecompany_________itssalesbyanaverageof10%peryearsinceitsestablishmentin1993.A、increasesB、increasedC、isincreasingD、hasincreased正確答案：D13.單選題Theflightscheduled________at9a.m.wasdelayedfourhoursduetothebadweather.A、totakeoffB、takeoffC、takingoffD、tobetakenoff正確答案：A14.單選題Harveyfinished_______hisresearchpaper,butheneededtocheckitbeforesubmittingittotheprofessor.A、to

typeB、typedC、typingD、type正確答案：C15.單選題Wewillinformyouoftheresult_________theprogramisapprovedbytheboard.A、in

order

thatB、as

ifC、even

thoughD、as

soon

as正確答案：D16.單選題16.Ifyoutakevolunteerwork,youhaveachanceto________.A、getpromotedinyourcurrentjobB、practiceskillsneededforyourworkC、becomefamiliarwithyourworkplaceD、workwithpeoplefromdifferentareas正確答案：B17.單選題17.Bysaying"stretchingyourwingsatwork"(Para.2),theauthormeans“_______”.A、reducing

your

work

timeB、getting

pay

raise

more

easilyC、making

full

use

of

your

abilitiesD、avoiding

making

similar

mistakes正確答案：C18.單選題18.Volunteering

can

also

offer

you

a

chance

to_________.A、gain

experience

in

a

new

careerB、become

an

organization

memberC、get

professional

certificatesD、be

accepted

by

a

big

firm正確答案：A19.單選題19.The

skills

you

gain

from

a

sales

position

in

volunteering

can

help

youdevelop________.A、management

skillsB、marketing

skillsC、leadership

skillsD、computer

skills正確答案：B20.單選題20.Thebesttitleofthepassagemightbe________.A、VolunteeringBeingEncouragedB、Volunteering:AMustinSocialLifeC、VolunteeringDoesBenefitYourCareerD、VolunteeringtoImproveLearningAbilities正確答案：C21.單選題Youcantrybookingaflightbyusingyoursmartphone,butmostairlinesaren'tthatadvancedyet.A、你可以用智能手機(jī)預(yù)選座位，但大多數(shù)航空公司還未能提供這種服務(wù)。B、你可以嘗試用智能手機(jī)訂機(jī)票，但是大多數(shù)航空公司還沒(méi)有這么先進(jìn)。C、你可以在飛行過(guò)程中使用智能手機(jī)，但是大多數(shù)航班都不允許這么做。正確答案：B22.單選題Candidatesmustmeetallofthefollowingbasicqualificationsandsendanapplicationforthispositionbyemail.A求職者先要參加面試，達(dá)到所有的基本要求，才有可能上崗。B求職者必須具備下列所有的基本任職資質(zhì)，并電郵求職申請(qǐng)。C求職者須了解所有崗位的資歷要求，并且郵寄一份求職申請(qǐng)。正確答案：B23.單選題Thenewcenterwillallowthemtohaveaworldwidedistributionnetworktosupplyproductstocustomers.A這個(gè)新設(shè)的中心將使他們擁有一個(gè)全球分銷網(wǎng)絡(luò)，向客戶提供產(chǎn)品。B歡迎客戶到我們中心來(lái)參觀，了解和體驗(yàn)我們最新的全球營(yíng)銷網(wǎng)絡(luò)。C為了能及時(shí)向客戶提供產(chǎn)品，我們?cè)谶@里新建了一個(gè)全球營(yíng)銷網(wǎng)終。正確答案：A24.單選題Tolearnanotherlanguageismorethanjustlearningwordsandgrammar,whichinvolveslearningaboutanotherculture.A要學(xué)好另一種語(yǔ)言，應(yīng)多背單詞并掌握語(yǔ)法規(guī)則，還要精通文化知識(shí)。B學(xué)習(xí)另一種語(yǔ)言就是多掌握單詞和語(yǔ)法，并且多多參與文化交流活動(dòng)。C學(xué)習(xí)另一種語(yǔ)言不僅僅是學(xué)習(xí)單詞和語(yǔ)法，還涉及學(xué)習(xí)另一種文化。正確答案：C25.單選題WearehonoredtobeinvitedtotheseminaroncomputertechnologytobeheldinBeijingnextmonth.A我們很高興下月將參加在北京舉行的計(jì)算機(jī)研討會(huì)，相信會(huì)受益匪淺。B受邀參加下個(gè)月在北京舉行的計(jì)算機(jī)技術(shù)研討會(huì)，我們感到十分榮幸。C根據(jù)公司的要求，我們將于下月訪問(wèn)比京，并參觀計(jì)算機(jī)技術(shù)研究會(huì)，正確答案：B1-21.單選題WhenIchangedmyjob,Ihadto____toanotherapartment.A、gatherB、postC、masterD、move正確答案：D2.單選題Wearelookingforasecretary____speaksChinesefluently.A、whoB、whichC、whomD、whose正確答案：A3.單選題Thisrecordwillhelpyoursaftyofficer____whattheproblemis.A、bringupB、putonC、findoutD、takein正確答案：C4.單選題Themoreyouconcentrateontraining,____theresultswillbe.A、goodB、betterC、thebetterD、thebest正確答案：C5.單選題Thisworkshopistocope____thechallengeswehavefacedworldwide.A、atB、withC、ofD、in正確答案：B6.單選題Thetraditionalstoreshavefounditdifficultto____withonlineshopsrecently.A、argueB、beginC、meetD、compete正確答案：D7.單選題Accordingtothereport,thelocaleconomyhad____rapidgrowthoverthatperiod.A、practicedB、experiencedC、controlledD、connected正確答案：B8.單選題____thewebsiteinChinese,thereisanEnglishversionprovided.A、InadditiontoB、AsaresultofC、OnbehalfofD、Forthepurposeof正確答案：A9.單選題Lastyearsomeadditionalmeasures____toprotectcustomers'personalinformationbyourcompany.A、aretakenB、weretakenC、havebeentakenD、willbetaken正確答案：B10.單選題Saleshaveshownsomeimprovement____welaunchedthenewproductlastyear.A、untilB、unlessC、sinceD、although正確答案：C11.單選題Hesaidhewouldcontinuetosupportus____wedidn'tbreaktherules.A、aswellasB、assoonasC、asfarasD、aslongas正確答案：D12.單選題Theschoolwas____in1929byachinesescholar.A、establishedB、placedC、imaginesD、made正確答案：A13.單選題Wehavereachedanagreement____weshouldinvestintheInternet-relatedbusiness.A、whatB、whereC、thatD、as正確答案：C14.單選題____theexcellentservice,guestscanenjoydeliciousfoodinourrestaurant.A、InplaceofB、InadditiontoC、InchargeofD、Incaseof正確答案：B15.單選題Someoftheemployeesinthecompanyare____toworkatflexiblehours.A、takenB、achievedC、allowedD、formed正確答案：C16.單選題Pleasecallusformoreinformationasourwebsiteiscurrently____construction.A、underB、byC、ofD、with正確答案：A17.單選題____,thesalesmanagerbeganhiareportwiththestatisticsoflastmonth'ssales.A、BynowB、AsusualC、SoforD、Atmost正確答案：B18.單選題Weappreciateourworkingenvironment,in____therewasopen,friendlyworkplacecommunication.A、howB、whatC、whomD、which正確答案：D19.單選題Acompanymeetingprovidesanopportunityto____ideasanddiscussanyproblemsthatcomeupwithintheworkplace.A、reachB、shareC、takeD、lead正確答案：B20.單選題BigchangeshavetakenplaceatMarketingDepartment____thenewmanagercame.A、beforeB、afterC、sinceD、while正確答案：C21.單選題AsEdisongrew____,heneverlosthisinterestinscience.A、theelderB、elderC、theoldestD、older正確答案：D22.單選題Thecommitteemembersproposethattheplan____postponedforafewdays.A、tobeB、beC、beingD、been正確答案：B23.單選題Theprojecttoclearupthepollutedriver____bytheendofnextyear.A、isbeingcompletedB、hasbeencompletedC、willhavebeencompletedD、willhavecompleted正確答案：C24.單選題ThirtypercentofJane'sincome____onclothingeveryyear.A、isspentB、isbeingspentC、hadbeenspentD、hasbeenspent正確答案：A25.單選題Thevillage____mygrandfathergrewupisnotfarfromourtown.A、inthereB、inthatC、whichD、where正確答案：D26.單選題DoyouknowwhereIcanhavemyshirt____?A、shortenB、shortingC、shortened正確答案：C27.單選題-----()?-----Yes.Iwouldlikethebeefsteak.A、MayIhaveyourordernowB、MayIhaveyounameC、MayIhelpyouD、Whattabledoyouprefer正確答案：A28.單選題-----()?-----Yes.Aglassofjuice.A、WouldyoulikeabeerB、MayIrepeatyouorderC、HowdoyoulikeyourroastbeefcookedD、Anythingelsetodrink正確答案：D29.單選題-----Goodmorning,Mrs.Smith.()?-----I’mnotfeelingverywell.I’vegotabadcold.A、DoyouneedadoctorB、HowareyoutodayC、CouldyousendmeadoctorD、Areyoutakinganymedicationregularly正確答案：B30.單選題-----WouldyoupleaseshowmeyourIDcard?-----Sure.().A、Me,tooB、YouarerightC、HereyouareD、Notatall正確答案：C31.單選題Theplace____interestedmemostistheSummerPalace.A、whichB、whereC、whatD、inwhich正確答案：A32.單選題MissYangisourfavoriteteacher,______wehonormost.A、whoB、whomC、whichD、she正確答案：B33.單選題Losingfriendsmeans______everything.A、loseB、toloseC、losingD、lost正確答案：C34.單選題WhenIreturnedhome,Ifoundthewindowopenandsomething______.A、tostealB、stealC、stolenD、steal正確答案：C35.單選題Weather______,thepicnicwillbeheldasscheduled.A、permitsB、shouldpermitC、willpermitD、permitting正確答案：D36.單選題Thoughonlineshoppingtakeslotsofconveniencetopeople’slife,shoppingcentersarestill______fortheshopperscurrentlyA、attractB、attractionC、attractingD、attractive正確答案：D37.單選題Generallyshoppingcentersare_____inagrandbuilding.A、locatedB、locateC、locationD、locational正確答案：A38.單選題Largercitiesofferfour-starrestaurants,inexpensivedinersand______fast-foodrestaurants.A、countB、countlessC、enjoyD、enjoyment正確答案：B39.單選題Chinesefoodhasbecomemore______inwesterncountries.A、exploreB、introduceC、popularD、interesting正確答案：C40.單選題We’ve______eightwaystotakecareofyourself.A、dealwithB、careforC、loseoneselfinD、comeupwith正確答案：D41.單選題Caffeineandsugarcanhaveanimmediateeffect______yourmentalhealth.A、withB、onC、inD、to正確答案：B42.單選題Whenweenteraflagshipstoreofsomecertainbrand,feelingthenewfashion,wewillbe______.A、satisfyB、satisfyingC、satisfiedD、dissatisfy正確答案：C43.單選題Sometimeswhichoneisbetter______me.A、confusesB、confusionC、confusingD、confused正確答案：A44.單選題Allis_____yourdecision.A、dependonB、dependentonC、dependenceonD、dependentin正確答案：B45.單選題Moviesarehighly____,especiallytheonesthatarebasedoneventsthatactuallyhappened.A、informB、informationC、informativeD、informal正確答案：C46.單選題Aten-year-oldgirlcanspeakthreeforeignlanguages,______isasurprise.A、itB、whichC、thatD、she正確答案：B47.單選題I’mlookingforwardto______fromyouassoonaspossible.A、hearingB、behearingC、hearD、haveheard正確答案：A48.單選題Theclassroomneeds______,forit’stoodirty.A、cleanB、tocleanC、beingcleaningD、tobecleaned正確答案：D49.單選題Thisisthegirl_____hasbeenhighlypraised.A、ofwhomthepaintingB、whosepaintingC、whichpaintingD、thepaintingofwhose正確答案：B50.單選題Youarelate.Ifyou______afewminutesearlier,youwouldhavemethim.A、comeB、hadcomeC、comesD、willcome正確答案：B1-31.單選題______youwanttobesuccessfulinanywalkoflife,hardworkisamust!A、UnlessB、AlthoughC、IfD、While正確答案：C2.單選題Itoldmyteammembersthattheyshouldhaveanopen______abouttheseissues.A、mindB、brainC、thoughtD、look正確答案：A3.單選題Hefailedto______hisappointmentwiththedoctoryesterdayafternoon.A、keepB、tumC、showD、do正確答案：A4.單選題Whetheryouliketoacceptthisofferornotdepends______yourexpectations.A、forB、withC、aboutD、on正確答案：D5.單選題______withyouforseveralyears,Iknowthatyouaremorethanreadyforsuchachallenge.A、HavingworkedB、HadworkedC、ToworkD、Haveworked正確答案：A6.單選題Asanemployer,youshouldcreateasafeworkplace______employeescanvoicetheirconcerns.A、thatB、whenC、whereD、which正確答案：C7.單選題Itwasonlylastweek______Iboughtthissmartphonefromyourstore.A、whatB、whoC、whichD、that正確答案：D8.單選題Youmayapplyforthisposition______youonlymeetsomeofourrequirements.A、nowthatB、eventhoughC、asifD、eversince正確答案：B9.單選題Before______apart-timejob,youneedtounderstandifitfitsyou.A、acceptB、toacceptC、acceptingD、accepted正確答案：C10.單選題Weknowthatourteamleaderisnotthekindofpersonwho______easily.A、givesupB、breaksoffC、sendsoutD、turnson正確答案：A11.單選題Communicationis()onlywhenboththesenderandthereceiverunderstandthesameinformation.A、successB、successful正確答案：B12.單選題Beforewedecidetohirenewemployees,wewanttomakesurethey()todothejob.A、aretrainedB、train正確答案：A13.單選題Jobhuntinginvolvesmorethansearchingforopenpositionsand(),yourrésumétoemployers.A、sendB、sending正確答案：B14.單選題Wehavemadenewflexiblework(

)forallofouremployees.A、arrangementB、arrange正確答案：A15.單選題Inmycompany,qualityisalwaysconsidered()thanquantity.A、moreimportantB、important正確答案：A16.單選題Wewelcomeanybodywhoiswillingtooffertheirskillstoassistusinallareasofourwork().A我們歡迎每一位有專業(yè)特長(zhǎng)的人,這樣能在工作的各領(lǐng)域幫助我們。B我們歡迎你們加入這充滿活力的團(tuán)隊(duì),期望我們互相學(xué)習(xí)共同提高。C我們歡迎任何愿意提供技能的人,在我們工作的所有領(lǐng)域協(xié)助我們。正確答案：C17.單選題Imustwriteandthankyouforyourhelptomeduringmyvisittoyourcompanyearlierthismonth().A我寫(xiě)信真誠(chéng)地邀請(qǐng)您下月有空的話來(lái)本公司予以工作指導(dǎo)。B我必須要寫(xiě)信感謝您在我本月初訪問(wèn)貴公司時(shí)對(duì)我的幫助。C對(duì)您在我訪問(wèn)前所給予我的大力幫助,我表示衷心的感謝。正確答案：B18.單選題Whenplanningtoholdanevent,youneedtoensurethateveryoneinyourteamcanattend().A你在計(jì)劃舉辦活動(dòng)時(shí),要確保團(tuán)隊(duì)的每個(gè)成員都能參加。B你在考慮舉行聚會(huì)時(shí),須要選擇交通方便和安全的地方。C你在打算舉辦活動(dòng)時(shí),應(yīng)該征詢團(tuán)隊(duì)每一位成員的意見(jiàn)。正確答案：A19.單選題Somedrivingschoolmightoffercoursesintaxidriving,whichincludemapreading,localregulationsandcustomerservice().A有些駕校會(huì)為出租車司機(jī)提供專業(yè)的培訓(xùn),內(nèi)容有交通標(biāo)識(shí)識(shí)別和客戶服務(wù)。B有些駕?？赡軙?huì)提供出租車駕駛課程,包括地圖閱讀,當(dāng)?shù)胤ㄒ?guī)和客戶服務(wù)。C有些駕校會(huì)為學(xué)員準(zhǔn)備交通法規(guī)模擬考試訓(xùn)練,你可在所規(guī)定的時(shí)間內(nèi)參加。正確答案：B20.單選題Ameetingistobeheldtocollectnewideastomorrowmorning.Pleasecomeat10:00amandbringinlotsofnewideas.Prizeswillbegiventosalespersonswhohelpincreasethesalesby15percent.Anyemployeewhoreachesthegoalofariseinsalesof30percentwillenjoya10-dayholiday.Ihopeyouwillbetheluckyone!()A明天上午將舉行會(huì)議集思廣益。請(qǐng)?jiān)谏衔?0點(diǎn)參加并帶來(lái)很多創(chuàng)意?？梢詫N售額增加15%的銷售人員將獲得獎(jiǎng)勵(lì)。任何一個(gè)可以將銷售額增長(zhǎng)30%的員工會(huì)享有10天的假期。我希望你是那個(gè)幸運(yùn)兒。B有個(gè)收集點(diǎn)子的會(huì)議會(huì)在明天舉行。請(qǐng)?jiān)谏衔?0點(diǎn)參加。獎(jiǎng)勵(lì)將給到能讓銷售額增加30%的銷售人員。任何一個(gè)可以將銷售額增長(zhǎng)15%的員工會(huì)享有10天的假期。我希望幸運(yùn)的是你。C明天上午10點(diǎn)有一個(gè)會(huì)議,主要討論如何發(fā)獎(jiǎng)勵(lì)。讓銷售額增長(zhǎng)三個(gè)百分點(diǎn)的員工會(huì)有10天假,每個(gè)人都可能獲得獎(jiǎng)勵(lì),我希望那個(gè)人是你。正確答案：A1-41.單選題Doyoumind____acopyofthereporttous?A、toemailB、emailC、emailingD、beingemailed正確答案：C2.單選題Weneedtoknowhowtothinkclearly____ithelpsustobetterexpressourselves.A、becauseB、althoughC、UnlessD、until正確答案：A3.單選題JanelearntspokenChinesewhile____EnglishinGuangzhou.A、teachB、teachingC、taughtD、wasteaching正確答案：B4.單選題Hiscoffeeshopwasnotafinancialsuccessandwas____afterafewmonths.A、putouB、lookedafterC、turnedoffD、shutdown正確答案：D5.單選題____youmayenjoydriverlesscars,manypeoplestilllovedriving.A、NowthatB、EversinceC、EventhoughD、Asif正確答案：C6.單選題Theseyoungmenwanttostartand____theirownbusiness.A、hopeB、turnC、matchD、run正確答案：D7.單選題Understandingwhyyouwantanewjobwillhelpyoufocus____theendgoal.A、withB、onC、forD、in正確答案：B8.單選題Keepin____thattheinterviewerswillappreciateapositiveattitude.A、headB、brainC、mindD、thought正確答案：C9.單選題There’safreeandimportanttool____canhelpalljobhunterstolookforajob:email.A、whatB、whenC、whereD、that正確答案：D10.單選題I____herifIhadknownhertrueconditionandIregretitnow.A、wouldhavecalledB、willcallC、havecalledD、called正確答案：A11.單選題Thecompanypolicysaysyoumaynotuseyourcellphonetoreceiveorplacecallswhile____.A、drivingB、driveC、diverD、drove正確答案：A12.單選題Intheeventofafirebellsounding,pleaseleavethebuildingas____aspossible.A、quickB、quicklyC、quickerD、faster正確答案：B13.單選題Weofferedatrainingcourselastyearandalloftheemployees____aboutthepurposeofthecourse.A、informB、areinformedC、wereinformedD、informed正確答案：C14.單選題ITprofessionalsneedtowork____thanusualaboutmaintainingtheirskills.A、hardestB、hardC、harderD、harden正確答案：C15.單選題Career____allowsindividualstodiscoverwhotheyare,whattheyliketodoandwhattheydobest.A、developB、developingC、developedD、development正確答案：D16.單選題Pleasekeepinmindthatyourjobistohelpyourcustomersgetthemostoutoftheirpurchase.A請(qǐng)記住，你的工作是幫助你的客戶從購(gòu)買中獲得最大收益。B請(qǐng)你務(wù)必記住，幫助客戶在購(gòu)物中獲益也是你的工作之一。C不要忘記，你的崗位職責(zé)就是為顧客提供一流的售后服務(wù)。正確答案：A17.單選題Forthosewhowanttopursueacareerincomputerprogramming,thisarticlegivessometipsonhowtosucceedinthefield.A這篇文章回顧了計(jì)算機(jī)編程行業(yè)的歷史發(fā)展，并且預(yù)測(cè)了這個(gè)行業(yè)未來(lái)幾年發(fā)展的一些方向。B對(duì)于那些希望從事計(jì)算機(jī)編程職業(yè)的人來(lái)說(shuō)，此文章給了一些如何在該領(lǐng)域取得成功的建議。C這篇文章提出了許多實(shí)用的建議，對(duì)那些希望在計(jì)算機(jī)編程領(lǐng)域有所成就的人來(lái)說(shuō)頗有幫助。正確答案：B18.單選題Notonlydothesesmallbusinessesprovidethesuccessstoriesofthefuture,buttheyalsomeettheneedsofthelocalpeople.A這些小企業(yè)不僅提供了未來(lái)的成功故事，而且還滿足了當(dāng)?shù)厝嗣竦男枨?。B這些小企業(yè)不僅僅發(fā)展迅速，而且還具有了顯明的地方文化和民族特色。C這些小企業(yè)不僅僅是未來(lái)經(jīng)濟(jì)發(fā)展的主要力量，而且還滿足地方的需求。正確答案：A19.單選題Oneofthemainadvantagesofhavinganonlinebusinessisthatyoubreakthephysicalbarriers.A企業(yè)開(kāi)展在線業(yè)務(wù)的好處是能打破距離上的障礙。B互聯(lián)網(wǎng)行業(yè)借助其技術(shù)的優(yōu)勢(shì)獲得了迅猛的發(fā)展。C擁有在線業(yè)務(wù)的一個(gè)主要優(yōu)勢(shì)是打破了物理障礙。正確答案：C20.單選題Oneoftheimportantreasonswhypeopleprefertraditionalshoppingisitoffersadifferentshoppingexperiencefromshoppingonline.You’dbemorelikelytoreceivegreatcustomerservicewhenshoppinginphysicalstores.Youareabletocommunicatedirectlyorimmediatelywithashopassistant.Youwon’thavetowaitfordays,weeks,orevenmonthstogettheproductsyoubought.Withinstoreshopping,youcantakehomeanduseyourpurchasesimmediately.A人們喜歡傳統(tǒng)購(gòu)物的一個(gè)重要原因是它提供了與網(wǎng)上購(gòu)物不同的購(gòu)物體驗(yàn)。在實(shí)體店購(gòu)物時(shí)，您更有可能獲得優(yōu)質(zhì)的客戶服務(wù)。您可以直接或立即與店員溝通。你不必等幾天、幾周甚至幾個(gè)月才能買到你買的產(chǎn)品。通過(guò)店內(nèi)購(gòu)物，您可以立即帶回家使用您購(gòu)買的物品。B人們傾向于傳統(tǒng)購(gòu)物的一個(gè)重要原因是它提供了與網(wǎng)上購(gòu)物不同的購(gòu)物體驗(yàn)。在體育用品店購(gòu)物時(shí)，您更有可能接受到優(yōu)質(zhì)的客戶。您可以立即與店員溝通。你不必等幾天、幾周甚至幾個(gè)月才能拿到你產(chǎn)品。通過(guò)店鋪購(gòu)物，您可以立即帶回家使用您購(gòu)買的物品。C人們喜歡傳統(tǒng)購(gòu)物的一個(gè)重要原因是它提供了與網(wǎng)上購(gòu)物不同的購(gòu)物體驗(yàn)。在體育用品店購(gòu)物時(shí)，您更有可能獲得優(yōu)質(zhì)的客戶服務(wù)。您可以直接或立即與店員溝通。你不必等幾天、幾周甚至幾個(gè)月才能買到你買的產(chǎn)品。通過(guò)店內(nèi)購(gòu)物，您可以立即帶回家購(gòu)買物品。正確答案：A1-51.單選題Oneofthefirststepsto

excellentservicetoyourcustomersishiringanexcellentserviceteam.A、accepting

B、providing

C、deciding

D、finishing正確答案：B2.單選題The

ofthispolicyistoestablishrulesfortheuseofthemeetingroominthelibrary.A、freedom

B、sense

C、manner

D、purpose正確答案：D3.單選題Youmustfullychargethebatterybefore

yourphoneforthefirsttime.A、using

B、use

C、touse

D、areusing正確答案：A4.單選題Wedecidedtodesignthesystemafterwehadanalyzedtheexistingproblems

detail.

A、on

B、with

C、in

D、for正確答案：C5.單選題Jobsearchingisdifficult,butyoucan't

untilyougetyourdreamposition.A、turnon

B、takeoff

C、lookup

D、giveup

正確答案：D6.單選題Thismuseumisverypopularandyoucanbuyticketsonly

.A、onpurposeB、inadvance

C、atease

D、fornow正確答案：B7.單選題Onlyafterconsideringfortwoweeks

tosignthecontract.A、theyagreed

B、theydidagree

C、agreedthey

D、didtheyagree

正確答案：D8.單選題

weareconcerned,thistechnologyhassavedusalotofenergy.A、Aslongas

B、Asfaras

C、AswellasD、Assoonas正確答案：B9.單選題Wecan'tturnablindeyetothefact

driver-lessvehiclesarecoming.A、that

B、which

C、where

D、when正確答案：A10.單選題Theemployees,

manageriswillingtolistentotheirconcerns,feellessstressed.A、who

B、that

C、whose

D、whom正確答案：C11.單選題It'sonethingtoworkwellwithothers,butanothertoactuallyenjoy

others.

A、workB、toworkC、working正確答案：C12.單選題Nothingmakesus

thancustomerssharingtheirloveforourproductsonline!A、louderB、happierC、happy正確答案：B13.單選題

,manypeoplethink5Gwillenabledriver-lesscarstocommunicatewitheachother.A、SimilarlyB、SimilarC、Similarity正確答案：A14.單選題Theyhavealreadybegunanintothetrafficaccident.A、investigateB、investigationC、investigating正確答案：B15.單選題Whenyourchildislearninganewskill,praisecanencouragethemtrying.A、keptB、keepingC、tokeep正確答案：C16.單選題Providingqualityservicetodelightyourcustomersisnotashardasyoumightthink.A你首先應(yīng)該考慮的事情就是要提供令客戶們滿意的優(yōu)質(zhì)服務(wù)。B提供優(yōu)質(zhì)的服務(wù)使客戶感到高興并不像你可能想象得那么難。C你應(yīng)該就你們目前的實(shí)際情況提出改進(jìn)客戶服務(wù)的具體措施。正確答案：B17.單選題Sinceyou'rethebossofyourownbusiness,youcandecidewhichinvestmentsareworthwhile.A因?yàn)槟闶亲约浩髽I(yè)的老板，你能夠決定哪些投資是值得的。B既然你企業(yè)的老板已同意，你就能確定哪些投資值得一試。C由于你親手創(chuàng)辦了這家企業(yè)，你就不應(yīng)該放棄任何的機(jī)會(huì)。正確答案：A18.單選題Allofthetourswepromotearedonebyfoot,whichmeansthatyoumustenjoywalking.A我們大力推廣綠色旅游，其目的就是為了提高人們對(duì)環(huán)境保護(hù)的意識(shí)。B我們推廣的所有旅游項(xiàng)目都是徒步完成的，這意味著你必須喜歡步行。C我們用步行來(lái)推出這些旅游項(xiàng)目，因此你們必須要非常喜歡徒步旅行。正確答案：B19.單選題Hestartedahomebusinesssothathecouldhavemoretimetospendwithhisfamily.A他和家人一起創(chuàng)辦了一家企業(yè)，這就能和他們有更多的聚會(huì)。B他打算獨(dú)自創(chuàng)業(yè)，他的家人都非常支持他并且給他提供幫助。C他創(chuàng)辦了一家家庭企業(yè)，從而他有更多的時(shí)間與家人在一起。正確答案：C1-61.單選題Iwouldhavesentyouthesephotosif

Iyouremail

address.A、knowB、hadknownC、knew正確答案：B2.單選題Duetothedeclineinairtravel,airlines

aroundtheworldfinancialdifficulties.A、haverunintoB、havebrokendownC、haveturnedon正確答案：A3.單選題

itcomestoself-driving

cars,

safety

is

alwaysthenumber-one

concern.A、WhileB、BecuaseC、When正確答案：C4.單選題Whenyouaretalkingwithyourcustomers,youmustavoidwiththem.A、toargueB、arguingC、argue正確答案：B5.單選題Thesedeviceswillenableustotakebetter

careof

our

families

theymaybe.A、howeverB、whateverC、wherever正確答案：C6.單選題As

a

customer

serviceworker,youmust

apologize

for

the

mistakesand

promise

a

solutiontotheproblem.A、madeB、takenC、carried正確答案：A7.單選題Whenyoureceiveawarningatwork,youshould

itveryseriously.A、takeB、presentC、deal正確答案：A8.單選題Training

and

developing

the

skills

of

your

employees

benefits

your

company

thelongrun.A、underB、ofC、in正確答案：C9.單選題Mikewillretirenextmonthandhe

forthecompany

for

many

years.A、hasworkedB、isworkingC、work正確答案：A10.單選題To

write

yourpaper,

you

need

to

choose

a

company

marketing

strategies

you

willstudy.A、whoB、whoseC、which正確答案：B11.單選題If

itisyourfirsttimesigningin,youwill

toenteryourcontactinformation.A、beaskedB、askingC、toask正確答案：A12.單選題IboughtaHuaweismartphoneonlinebecauseof

its

price.A、reasonB、seasonC、reasonable正確答案：C13.單選題The

textbooks

I

bought

online

are

usually

much

than

those

found

in

thecampusbookstore.A、cheaperB、cheapC、cheapest正確答案：A14.單選題If

thenecessarypartsarereadilyavailable,Icanhaveyourprinter

innotime.A、fixB、fixedC、fixing正確答案：B15.單選題Agentswholisten

towhattheirclients

saywillbe

able

to

earn

theirtrust.A、carefulB、carefullyC、care正確答案：B16.單選題When

you

become

a

mid-levelsecretary,youwillnolongerbeabletorelyonsuperiorstomakedecisionsforyou.

A作為一名中級(jí)秘書(shū)，你不應(yīng)當(dāng)事無(wú)巨細(xì)樣樣都靠領(lǐng)導(dǎo)來(lái)決定。B當(dāng)你成為中級(jí)秘書(shū)時(shí)，你將不能再依賴上司來(lái)為你做決定了。C作為一個(gè)稱職的中級(jí)秘書(shū)，你需要及時(shí)了解上級(jí)所做的決定。正確答案：B17.單選題With

over

54,000pieces

of

rental

equipment

available,

ourcompanyisready

to

support

yournewproject.A我們公司擁有54000多臺(tái)可供租賃的設(shè)備，隨時(shí)可以支持你們的新項(xiàng)目。B我們公司可供出借的設(shè)備多達(dá)54000臺(tái)，我們?cè)敢鉃槟愕捻?xiàng)目提供服務(wù)。C我們公司的機(jī)器設(shè)備已經(jīng)達(dá)到54000臺(tái)，所以我們準(zhǔn)備從事任何新項(xiàng)目。正確答案：A18.單選IamcontactingyouregardingyouradvertisementfortheSaleDepartmentopeninglistedonyourwebsite.

A我聯(lián)系您是希望了解公司銷售部所登廣告關(guān)于空缺崗位一事。B我特此詢問(wèn)貴公司是否在公司網(wǎng)站刊登了招聘銷售員的廣告。C我謹(jǐn)就貴公司網(wǎng)站廣告上刊登的銷售部空缺崗位一事聯(lián)系您。正確答案：C19.單選題

With

rapidlychangingandever-increasingcustomerexpectations,itistimeto

rethinkcustomerservicetraining.A客戶對(duì)我們有各種不同的要求，我們必須想方設(shè)法來(lái)提高我們的服務(wù)質(zhì)量。B客戶的期望值越來(lái)越高，我們應(yīng)該改進(jìn)客戶服務(wù)的培訓(xùn)以滿足他們的要求。C隨著客戶期望值的快速變化和不斷提高，是時(shí)候重新考慮客戶服務(wù)培訓(xùn)了。正確答案：C1-71.單選題Iguessitwill____alotoftimeformetofindacompanythatIreallylike.A、makeB、takeC、offerD、do正確答案：B2.單選題Policesaidtheywerestilltryingtodeterminethe____oftheaccident.A、dutyB、rootC、causeD、charge正確答案：C3.單選題Manypeopleadmittedthattheywereintheirgivencareerentirely_____chance.A、byB、onC、withD、for正確答案：A4.單選題Ihavebeenlookingforajobforaboutamonthnow,butI____anyyet.A、don'tfindB、won'tfindC、didn'tfindD、haven'tfound正確答案：D5.單選題Seatscanbeselected_____whenyoubookyourflightoratanytimeupto24hoursoftheflight.A、onpurposeB、inadvanceC、onboardD、indetail正確答案：B6.單選題Thisadvertisementisdesignedtogivethemessage_____ABCcompanyisworkingondrive-lesscars.A、thatB、whichC、whoD、what正確答案：A7.單選題There'salimitedamountofworkthatyoucando,______hardyouwork.A、whateverB、whereverC、howeverD、whenever正確答案：C8.單選題______wearefromdifferentdepartments,weworkasateamwithonegoal.A、BecauseB、AlthoughC、IfD、Since正確答案：B9.單選題IfI______inyourposition,Iwouldn'tacceptthisjoboffer.A、hadbeenB、amC、havebeenD、were正確答案：D10.單選題Thedigitalagein_____welivetodayisanageofconstantchange.A、whichB、whenC、thatD、where正確答案：A11.單選題5Gwillcertainlybringsome_____newtechnologiestoourlife.A、totalB、totallyC、tollD、tall正確答案：B12.單選題Whenwearrivedatthecity,we_____toseehow"outdated"everythinglooked.A、surpriseB、surprisedC、weresurprisedD、surprising正確答案：C13.單選題Althoughinmanywaysrobotsare______thanhumans,theycangowrong.A、reliableB、reliabilityC、morereliableD、responsible正確答案：C14.單選題Themorepeopleyoumeet,especiallywhile_____volunteerwork,themorecontactsyou'llhave.A、doB、doneC、didD、doing正確答案：D15.單選題Inindustry4.0,allcommunicationandcontrolwill_____betweenmachines.A、bemadeB、makingC、madeD、make正確答案：A16.單選題Whetheryouarelookingforastandardproductoracustomsolution,weworkcloselywithyoutoaddressyourneeds.(

)A無(wú)論你是要改造現(xiàn)有設(shè)備還是要購(gòu)買新的設(shè)備,我們都會(huì)竭誠(chéng)為你提供所需的服務(wù)。B無(wú)論你是要購(gòu)買新上市的產(chǎn)品還是特殊設(shè)備,我們均會(huì)與你密切合作以滿足你的要求。C無(wú)論你是在尋找標(biāo)準(zhǔn)產(chǎn)品還是定制解決方案,我們都會(huì)與你緊密合作來(lái)滿足你的需求。正確答案：C17.單選題Therearealotofreasonswhytheabilitytotrulylistentocustomersisimportanttoprovidingqualityservice.(

)A許多原因都說(shuō)明真正傾聽(tīng)客戶意見(jiàn)的能力對(duì)于提供優(yōu)質(zhì)服務(wù)非常重要。B許多現(xiàn)象足以證明了解市場(chǎng)對(duì)產(chǎn)品質(zhì)量的反映能擴(kuò)大產(chǎn)品的市場(chǎng)份額。C足夠理由可以說(shuō)明及時(shí)聽(tīng)取顧客意見(jiàn)能夠真正提高產(chǎn)品的質(zhì)量和服務(wù)。正確答案：A18.單選題Theabilitytocommunicateeffectivelyisoneofthemostessentialskillsforourstaffmembers.(

)A交際能力是我們的所有員工都應(yīng)該具備的技能。B有效溝通的能力是我們員工最基本的技能之一。C我們員工最大的優(yōu)點(diǎn)就是能及時(shí)反饋客戶意見(jiàn)。正確答案：B19.單選題Nomatterwhatyourjoboryourposition,computerskillsarerequiredinanydepartmentofourcompany.(

)A無(wú)論你是從事生產(chǎn)還是銷售,計(jì)算機(jī)技能都會(huì)在你的工作中發(fā)揮重要作用。B無(wú)論你在哪個(gè)領(lǐng)域工作,我們公司都要求員工能夠熟練地掌握計(jì)算機(jī)技能。C無(wú)論你從事什么工作,在什么崗位,我們公司任何部門都需要計(jì)算機(jī)技能。正確答案：C20.單選題Yourpasswordisa4-digitnumberyouselectedwhenyouregisteredforyourlibrarycard.Ifyouprovidedanemailaddresswhenyousignedupforyourlibrarycard,gotoMyAccount.Enteryourlibrarycardnumber.You'llreceiveanemailwithaneight-digitpassword.Itwillallowyoutologintoyouraccount.Youshouldthenresetyourpasswordtoa4-digitnumber.A您的密碼是您在注冊(cè)圖書(shū)館卡時(shí)選擇的四位數(shù)字。如果您在注冊(cè)圖書(shū)館卡時(shí)提供了電子郵件地址,請(qǐng)轉(zhuǎn)到“我的帳戶”。輸入您的圖書(shū)館卡號(hào)碼。您將收到一封帶有八位數(shù)字密碼的電子郵件。它將允許您登錄您的帳戶。然后,您應(yīng)該將密碼重置為一個(gè)四位數(shù)字。B您的通過(guò)文字是您在登錄圖書(shū)館卡時(shí)選擇的四個(gè)電子數(shù)字。如果您在注冊(cè)圖書(shū)館卡時(shí)提供了電子郵件地址,請(qǐng)轉(zhuǎn)到“我的帳戶”。輸入您的圖書(shū)館卡號(hào)碼。您將收到一封帶有八位數(shù)字密碼的電子郵件。它將允許您注冊(cè)您的帳戶。然后,您應(yīng)該將密碼重置為一個(gè)四位數(shù)字。C您的密碼是您在注冊(cè)實(shí)驗(yàn)室卡時(shí)選擇的四位數(shù)字。如果您在注冊(cè)實(shí)驗(yàn)室卡時(shí)提供了電子郵件地址,請(qǐng)轉(zhuǎn)到“我的帳戶”。輸入您的實(shí)驗(yàn)室卡號(hào)碼。您將收到一封帶有八位數(shù)字密碼的電子郵件。它將允許您登錄您的帳戶。然后,您應(yīng)該將密碼重置為一個(gè)四位數(shù)字。正確答案：A1-81.單選題Youneedtobealwaysopen,honestandfriendlywhen______withyourcustomers.A、workB、workingC、workedD、towork正確答案：B2.單選題Ouremployeesaremotivatedbythefact_____theirworkhasapositiveimpact

onthelifeof

others.A、thatB、whichC、whatD、who正確答案：A3.單選題____youareoneoftheluckyfew,findinganewjobcanbeachallengingexperience.A、SinceB、WhenC、UnlessD、If正確答案：C4.單選題______

behalfofourentireteam,Iwanttothankyouforhelpingusgrowand

achievemorethisyearthaneverbefore.A、OnB、ForC、WithD、Upon正確答案：A5.單選題TheyhadbeenscheduledtomeetinNewYorkinNovember,butthemeetingwas______atthelastmoment.A、calledoffB、sentforC、putonD、turnedout正確答案：A6.單選題Nosooner______itsnewproductthanitwentbankrupt