2025年航空英語口語試卷及答案

一、單項選擇題（每題2分，共10題）1.Whatisthecorrectwaytoannouncearrivalatthedestination?A."Ladiesandgentlemen,welcometodestination."B."Ladiesandgentlemen,wehavearrivedatdestination."C."Ladiesandgentlemen,wearearrivingatdestination."D."Ladiesandgentlemen,wewillarriveatdestination."Answer:B2.Howdoyourespondtoapassengerwhosays"Ifeelunwell"?A."Don'tworry,it'sjustacold."B."Yes,youshouldseeadoctor."C."IsthereanythingIcandoforyou?"D."Youmightneedtostayinyourseat."Answer:C3.Whatshouldyousaytoapassengerwhowantstochangetheirseat?A."Sure,butyouhavetopayforthechange."B."I'msorry,buttheseatisalreadytaken."C."CanIhelpyouwithyourseat?"D."Onlyfirstclasspassengerscanchangeseats."Answer:C4.Howdoyouannouncethedepartureoftheflight?A."Ladiesandgentlemen,wearedepartingsoon."B."Ladiesandgentlemen,wewilldepartsoon."C."Ladiesandgentlemen,weareleavingsoon."D."Ladiesandgentlemen,wehavedeparted."Answer:A5.Whatisthecorrectwaytohandleapassengerwhoislost?A."I'msorry,butIcan'thelpyoufindyourway."B."Letmecheckthemapandseewhereyouare."C."Youshouldaskthecabincrewforassistance."D."Idon'tknowwhereyouaregoing,butIcantrytohelp."Answer:B6.Howdoyourespondtoapassengerwhoasksforadrink?A."Sure,butyouhavetopayforit."B."I'msorry,butweareoutofdrinks."C."Wouldyoulikewater,juice,orsoda?"D."Onlyfirstclasspassengerscangetdrinks."Answer:C7.Whatshouldyousaytoapassengerwhoisnervousaboutflying?A."Don'tworry,flyingissafe."B."Youshouldtakeadeepbreathandrelax."C."I'msorry,butIcan'thelpwithyourfear."D."Onlypeoplewithafearofflyingcanfly."Answer:B8.Howdoyouhandleapassengerwhoisdisruptive?A."I'msorry,butyouneedtobequiet."B."I'mgoingtoreportyoutothecaptain."C."Canyoupleasecontrolyourbehavior?"D."Idon'tcareifyouaredisruptive."Answer:C9.Whatisthecorrectwaytoannouncethemealservice?A."Ladiesandgentlemen,mealserviceisavailable."B."Ladiesandgentlemen,weareservingmeals."C."Ladiesandgentlemen,mealsareready."D."Ladiesandgentlemen,wewillservemealssoon."Answer:A10.Howdoyourespondtoapassengerwhocomplimentstheflight?A."Thankyou,westriveforexcellence."B."I'mgladyouhadagoodflight."C."Youarewelcome,it'sourjob."D."Idon'tcareifyouliketheflight."Answer:B二、多項選擇題（每題2分，共10題）1.Whatarethecommonphrasesusedtowelcomepassengers?A."Welcomeaboard."B."Ladiesandgentlemen."C."Wearepleasedtohaveyouonboard."D."Enjoyyourflight."Answer:A,B,C,D2.Whatshouldyoudowhenapassengerreportsamedicalemergency?A.Contactthecabincrewimmediately.B.Askthepassengeriftheyneedhelp.C.Providefirstaidiftrained.D.Announcetheemergencytotherestofthepassengers.Answer:A,B,C3.Whatarethephrasesusedtohandlepassengerrequests?A."CanIhelpyou?"B."IsthereanythingIcandoforyou?"C."HowcanIassistyou?"D."I'mheretohelp."Answer:A,B,C,D4.Whatarethephrasesusedtoannounceflightstatus?A."Wearenowtaxiing."B."Wearetakingoffsoon."C."Wearelandingsoon."D."Wehavelandedsafely."Answer:A,B,C,D5.Whatarethephrasesusedtohandlelostpassengers?A."Letmecheckthemap."B."Youshouldaskthecabincrew."C."Icanhelpyoufindyourway."D."I'msorry,butIdon'tknowwhereyouaregoing."Answer:A,B,C6.Whatarethephrasesusedtohandledisruptivepassengers?A."Pleasebequiet."B."Canyoucontrolyourbehavior?"C."Iwillreportyoutothecaptain."D."Idon'tcareifyouaredisruptive."Answer:A,B,C7.Whatarethephrasesusedtoannouncemealservice?A."Mealserviceisavailable."B."Weareservingmeals."C."Mealsareready."D."Wewillservemealssoon."Answer:A,B,C,D8.Whatarethephrasesusedtohandlepassengercompliments?A."Thankyou."B."Westriveforexcellence."C."Youarewelcome."D."Idon'tcareifyouliketheflight."Answer:A,B,C9.Whatarethephrasesusedtohandlemedicalemergencies?A."Contactthecabincrew."B."Askthepassengeriftheyneedhelp."C."Providefirstaid."D."Announcetheemergency."Answer:A,B,C,D10.Whatarethephrasesusedtohandlepassengerrequestsfordrinks?A."Wouldyoulikewater?"B."Doyouwantjuice?"C."CanIgetyouasoda?"D."Onlyfirstclasspassengerscangetdrinks."Answer:A,B,C三、判斷題（每題2分，共10題）1.Itisappropriatetousethephrase"Ladiesandgentlemen"toaddressallpassengers.True2.Thephrase"Ifeelunwell"shouldbetakenseriouslyandreportedtothecabincrew.True3.Itisacceptabletoaskpassengerstochangeseatswithouttheirpermission.False4.Thephrase"Wearedepartingsoon"isusedtoannouncethedepartureoftheflight.True5.Thephrase"Icanhelpyoufindyourway"isusefulforhandlinglostpassengers.True6.Thephrase"Wouldyoulikewater,juice,orsoda?"isacommonwaytoofferdrinkstopassengers.True7.Thephrase"Youshouldtakeadeepbreathandrelax"ishelpfulfornervouspassengers.True8.Thephrase"Canyoucontrolyourbehavior?"isusedtohandledisruptivepassengers.True9.Thephrase"Mealserviceisavailable"isusedtoannouncethemealservice.True10.Thephrase"Thankyou"isappropriateforhandlingpassengercompliments.True四、簡答題（每題5分，共4題）1.Howwouldyouwelcomepassengersonboardanaircraft?Answer:Towelcomepassengersonboardanaircraft,Iwouldusephrasessuchas"Welcomeaboard,""Ladiesandgentlemen,""Wearepleasedtohaveyouonboard,"and"Enjoyyourflight."Thesephrasescreateapositiveandwelcomingatmosphere,makingpassengersfeelcomfortableandvalued.2.Howwouldyouhandleapassengerwhoislost?Answer:Ifapassengerislost,Iwouldfirstaskfordetailsabouttheirdestinationandthenusethephrase"Letmecheckthemapandseewhereyouare."Iwouldassisttheminfindingtheirwaybyprovidingdirectionsorguidingthemtotheappropriateassistance.Ifnecessary,Iwouldinvolvethecabincrewtoensurethepassengerreachestheirdestinationwithoutanyissues.3.Howwouldyouhandleadisruptivepassenger?Answer:Tohandleadisruptivepassenger,Iwouldusephrasessuchas"Pleasebequiet"or"Canyoucontrolyourbehavior?"Iwouldapproachthepassengercalmlyandpolitely,explainingtheneedformaintainingapeacefulenvironmentforallpassengers.Ifthebehaviorcontinues,Iwouldescalatethesituationtothecabincreworthecaptainforfurtherassistance.4.Howwouldyouhandleapassengerwhocomplimentstheflight?Answer:Whenapassengercomplimentstheflight,Iwouldrespondwithphrasessuchas"Thankyou"or"Westriveforexcellence."Iwouldacknowledgetheirpositivefeedbackandexpressgratitudefortheirsupport.Thisnotonlyshowsappreciationbutalsoencouragesapositiveatmosphereamongotherpassengers.五、討論題（每題5分，共4題）1.Discusstheimportanceofusingappropriatephrasestowelcomepassengersonboardanaircraft.Answer:Usingappropriatephrasestowelcomepassengersonboardanaircraftiscrucialasitsetsthetonefortheentireflight.Welcomingphraseslike"Welcomeaboard,""Ladiesandgentlemen,"and"Wearepleasedtohaveyouonboard"createapositiveandwelcomingatmosphere.Thishelpspassengersfeelvaluedandcomfortable,enhancingtheiroverallflyingexperience.Additionally,usingthesephrasesdemonstratesprofessionalismandattentiontodetail,whichcontributestothereputationoftheairline.2.Discusstheimportanceofhandlinglostpassengerseffectively.Answer:Handlinglostpassengerseffectivelyisessentialtoensuretheirsmoothjourneyandminimizeanyinconvenience.Byusingphraseslike"Letmecheckthemap"and"Youshouldaskthecabincrew,"wecanassistpassengersinfindingtheirway.Providinghelpfulguidanceandinvolvingthecabincrewwhennecessarydemonstratesourcommitmenttopassengersatisfaction.Thisnotonlyresolvestheimmediateissuebutalsobuildstrustandconfidenceintheairline'sservice.3.Discusstheimportanceofhandlingdisruptivepassengersappropriately.Answer:Handlingdisruptivepassengersappropriatelyiscrucialtomaintainasafeandcomfortableenvironmentfor