會(huì)議中心英語(yǔ)培訓(xùn)課件第一章:會(huì)議中心英語(yǔ)基礎(chǔ)概述會(huì)議中心的功能與角色現(xiàn)代會(huì)議中心是企業(yè)交流、學(xué)術(shù)研討、國(guó)際會(huì)展的核心樞紐。它不僅提供場(chǎng)地設(shè)施,更是專業(yè)服務(wù)的綜合平臺(tái),承擔(dān)著協(xié)調(diào)、溝通、保障等多重職能。提供多功能會(huì)議空間與先進(jìn)設(shè)備協(xié)調(diào)會(huì)議流程與現(xiàn)場(chǎng)服務(wù)促進(jìn)跨文化商務(wù)交流會(huì)議英語(yǔ)的重要性掌握會(huì)議英語(yǔ)是國(guó)際化職場(chǎng)的必備技能。無(wú)論是接待國(guó)際客戶、主持跨國(guó)會(huì)議,還是參與全球項(xiàng)目討論,流利準(zhǔn)確的會(huì)議英語(yǔ)都能顯著提升專業(yè)形象和溝通效率。增強(qiáng)國(guó)際商務(wù)溝通能力提升職業(yè)競(jìng)爭(zhēng)力與信心會(huì)議中心常見(jiàn)英語(yǔ)詞匯會(huì)議室類型Conferenceroom會(huì)議室Boardroom董事會(huì)議室Auditorium禮堂Breakoutroom分組討論室Banquethall宴會(huì)廳會(huì)議設(shè)備Projector投影儀Microphone麥克風(fēng)Podium講臺(tái)Whiteboard白板Videoconferencingsystem視頻會(huì)議系統(tǒng)會(huì)議流程術(shù)語(yǔ)Agenda議程Minutes會(huì)議紀(jì)要Keynote主題演講Q&Asession問(wèn)答環(huán)節(jié)Adjournment休會(huì)會(huì)議中心常用表達(dá)(一)1預(yù)訂會(huì)議室基礎(chǔ)表達(dá):I'dliketobookaconferenceroomfornextTuesdayfrom2to4p.m.詳細(xì)說(shuō)明:Weneedaboardroomthatcanaccommodate20people,withaprojectorandvideoconferencingfacilities.確認(rèn)細(xì)節(jié):Couldyoupleaseconfirmthebookingandsendmetheroomlayout?設(shè)備需求溝通提出需求:Couldyouprovideaprojector,microphone,andflipchartforourpresentation?技術(shù)支持:We'llneedtechnicalsupporton-siteincaseofanyequipmentissues.會(huì)議中心常用表達(dá)(二)現(xiàn)場(chǎng)協(xié)助服務(wù)"HowcanIassistyouduringthemeeting?"這是會(huì)議服務(wù)人員最常用的開(kāi)場(chǎng)問(wèn)候,展現(xiàn)主動(dòng)服務(wù)的專業(yè)態(tài)度。其他常用表達(dá):Pleaseletmeknowifyouneedanything.I'mheretohelpwithanytechnicalissues.Wouldyoulikemetoadjusttheroomtemperature?CanIgetyousomerefreshments?時(shí)間安排說(shuō)明"Themeetingwillstartat9a.m.sharp."明確的時(shí)間表達(dá)有助于參會(huì)者合理安排日程。補(bǔ)充表達(dá):Wehavea15-minutecoffeebreakat10:30.Lunchwillbeservedfrom12to1p.m.Theafternoonsessionbeginsat2p.m.Pleasebepunctualaswehaveatightschedule.專業(yè)會(huì)議,從這里開(kāi)始優(yōu)質(zhì)的會(huì)議中心不僅提供一流的硬件設(shè)施,更通過(guò)專業(yè)的英語(yǔ)服務(wù)團(tuán)隊(duì),為每一場(chǎng)國(guó)際會(huì)議創(chuàng)造高效、順暢的溝通環(huán)境。從預(yù)訂到執(zhí)行,從接待到后續(xù)跟進(jìn),每個(gè)環(huán)節(jié)都體現(xiàn)著國(guó)際化的專業(yè)標(biāo)準(zhǔn)。第二章:會(huì)議流程英語(yǔ)實(shí)用指南會(huì)議前準(zhǔn)備確認(rèn)議程安排,調(diào)試設(shè)備設(shè)施,準(zhǔn)備會(huì)議資料,發(fā)送參會(huì)提醒,確保一切就緒。會(huì)議中溝通主持會(huì)議流程,引導(dǎo)發(fā)言討論,管理時(shí)間節(jié)奏,處理突發(fā)情況,確保高效互動(dòng)。會(huì)議后跟進(jìn)整理會(huì)議紀(jì)要,跟進(jìn)決議事項(xiàng),收集參會(huì)反饋,歸檔相關(guān)文件,確保落實(shí)執(zhí)行。完整的會(huì)議流程管理需要在每個(gè)階段使用恰當(dāng)?shù)挠⒄Z(yǔ)表達(dá)。從前期準(zhǔn)備的郵件溝通,到現(xiàn)場(chǎng)的口頭交流,再到后續(xù)的書(shū)面總結(jié),每個(gè)環(huán)節(jié)都考驗(yàn)著會(huì)議組織者的英語(yǔ)應(yīng)用能力。掌握各階段的標(biāo)準(zhǔn)表達(dá),能夠顯著提升會(huì)議的專業(yè)度和執(zhí)行效率。會(huì)議邀請(qǐng)與確認(rèn)正式邀請(qǐng)表達(dá)邀請(qǐng)函開(kāi)頭:WecordiallyinviteyoutoattendtheAnnualBusinessStrategyConferenceonMarch15th,2024.詳細(xì)信息:TheconferencewillbeheldattheGrandConferenceCenter,featuringkeynotespeechesandpaneldiscussionsonindustrytrends.回復(fù)請(qǐng)求:PleaseconfirmyourattendancebyMarch1stbyreplyingtothisemailorcallingouroffice.確認(rèn)參會(huì)回復(fù)接受邀請(qǐng):Thankyoufortheinvitation.Iampleasedtoconfirmmyattendanceattheconference.詢問(wèn)細(xì)節(jié):Couldyoupleaseprovidemoreinformationabouttheparkingfacilitiesandaccommodationoptions?表達(dá)期待:Ilookforwardtoparticipatinginthisimportanteventandnetworkingwithindustryprofessionals.溫馨提示:邀請(qǐng)函的語(yǔ)氣應(yīng)根據(jù)會(huì)議性質(zhì)調(diào)整。正式商務(wù)會(huì)議使用"cordiallyinvite",內(nèi)部會(huì)議可用"wouldliketoinvite"?；貜?fù)時(shí)應(yīng)及時(shí)、明確,并表達(dá)感謝和期待。會(huì)議簽到與接待接待標(biāo)準(zhǔn)用語(yǔ)"Welcometotheconference.Pleasesigninhere."完整接待流程表達(dá):Goodmorning/afternoon,welcometoourevent.MayIhaveyourname,please?Hereisyournamebadgeandconferencematerials.Theregistrationdeskisjustaheadonyourleft.Ifyouhaveanyquestions,feelfreetoaskourstaff.指引路線說(shuō)明"Themeetingroomisonthesecondfloor,room201."清晰的方向指引:Taketheelevatortothesecondfloorandturnright.Therestroomsarelocateddownthehallonyourleft.Thecoffeeloungeisinthelobbyarea.Exitsignsareclearlymarkedthroughoutthebuilding.Ourstaffmembersarewearingbluebadgesifyouneedassistance.會(huì)議主持常用表達(dá)01會(huì)議開(kāi)場(chǎng)Goodmorning,everyone.Thankyouforjoiningustoday.Let'sgetstarted.Beforewebegin,pleaseensureyourmobilephonesareonsilentmode.02介紹議程Today'sagendaincludesthreemaintopics:marketanalysis,strategicplanning,andbudgetallocation.Wewillallocate30minutesforeachtopicwithQ&Asessions.03介紹發(fā)言人NowI'dliketointroduceourfirstspeaker,Dr.Johnson,whowillpresentthequarterlysalesreport.Dr.Johnson,thefloorisyours.04時(shí)間管理We'rerunningslightlybehindschedule,solet'strytokeepourcommentsbrief.Wehavefiveminutesleftforthissectionbeforewemoveon.05會(huì)議結(jié)束Thatconcludesourmeetingfortoday.Thankyouallforyouractiveparticipationandvaluablecontributions.Themeetingminuteswillbesentoutbytomorrow.會(huì)議發(fā)言與討論技巧表達(dá)個(gè)人觀點(diǎn)正式表達(dá):Inmyopinion,weshouldprioritizecustomersatisfaction.Frommyperspective,thisapproachhasseveraladvantages.Iwouldliketoaddthattimingiscrucialforthisproject.補(bǔ)充說(shuō)明:MayIsuggestanalternativesolution?Basedonmyexperience,Ibelieve...表示同意支持強(qiáng)烈同意:Icompletelyagreewithyourproposal.That'sanexcellentpoint.Ifullysupportthisidea.You'vemadeaveryconvincingargument.部分同意:Iagreewithmostofyourpoints,especiallyregarding...That'savalidconcernworthconsidering.委婉反駁質(zhì)疑禮貌反對(duì):Iseeyourpoint,buthaveweconsideredthecostimplications?Withallduerespect,Ihavesomeconcernsaboutthisapproach.Iunderstandyourreasoning,however,Ithinkweshouldalsolookat...提出疑問(wèn):Couldyouelaborateonhowthiswouldworkinpractice?Whataboutthepotentialrisksinvolved?會(huì)議提問(wèn)與回答提問(wèn)技巧與句型尋求澄清:Couldyoupleaseclarifywhatyoumeantby"streamliningoperations"?其他提問(wèn)方式:Wouldyoumindexplainingthatinmoredetail?I'mnotquiteclearonthetimeline.Couldyouelaborate?Whatarethekeyperformanceindicatorsforthisproject?Howdoesthisalignwithourlong-termstrategy?Canyouprovidesomespecificexamples?專業(yè)回答策略積極響應(yīng):That'sagoodquestion.Letmeexplainourapproachindetail.回答要點(diǎn):Thankyouforraisingthatpoint.Toansweryourquestiondirectly...Letmebreakthisdownintothreeparts.I'mgladyouasked.Here'swhatwe'replanning...IfImayaddtothat,there'salso...Doesthatansweryourquestion,orwouldyoulikemoredetails?專業(yè)提示:提問(wèn)時(shí)保持禮貌和尊重,避免質(zhì)疑性語(yǔ)氣?；卮饡r(shí)要簡(jiǎn)潔明了,如果不確定答案,可以說(shuō)"That'sagreatquestion.Letmegetbacktoyouwithspecificdata"以顯示專業(yè)態(tài)度。有效溝通,推動(dòng)決策成功的會(huì)議不僅在于信息的傳遞,更在于思想的碰撞與共識(shí)的達(dá)成。通過(guò)專業(yè)的英語(yǔ)表達(dá)、積極的互動(dòng)參與和建設(shè)性的討論氛圍,每一次會(huì)議都能成為推動(dòng)項(xiàng)目進(jìn)展、促進(jìn)團(tuán)隊(duì)協(xié)作的重要契機(jī)。掌握會(huì)議英語(yǔ),就是掌握了國(guó)際商務(wù)成功的關(guān)鍵要素。第三章:會(huì)議英語(yǔ)郵件寫(xiě)作會(huì)議通知郵件會(huì)議通知郵件應(yīng)包含完整的會(huì)議信息:時(shí)間、地點(diǎn)、議程、參會(huì)人員和準(zhǔn)備事項(xiàng)。主題行要清晰明了,正文結(jié)構(gòu)分明,便于快速閱讀和理解。會(huì)議紀(jì)要郵件會(huì)議紀(jì)要需準(zhǔn)確記錄討論內(nèi)容、決議事項(xiàng)和行動(dòng)計(jì)劃。使用清晰的標(biāo)題和要點(diǎn)格式,明確責(zé)任人和完成時(shí)間,確保后續(xù)工作有據(jù)可循。郵件寫(xiě)作要點(diǎn)商務(wù)郵件應(yīng)簡(jiǎn)潔專業(yè),避免冗長(zhǎng)表述。使用禮貌用語(yǔ),注意格式規(guī)范,檢查拼寫(xiě)語(yǔ)法。重要信息可使用粗體或項(xiàng)目符號(hào)突出顯示。會(huì)議通知郵件示范Subject:InvitationtotheAnnualSalesMeeting-March20,2024DearTeamMembers,WecordiallyinviteyoutoattendourAnnualSalesMeeting,whichwillbeheldon:Date:Wednesday,March20,2024Time:9:00AM-4:00PMVenue:GrandConferenceCenter,Room301Address:123BusinessBoulevard,DowntownAgenda:-9:00-10:30Q4SalesPerformanceReview-10:30-10:45CoffeeBreak-10:45-12:002024SalesStrategy&Targets-12:00-1:00Lunch-1:00-2:30RegionalMarketAnalysis-2:30-4:00TeamDiscussion&Q&APleaseconfirmyourattendancebyMarch15thbyreplyingtothisemail.Ifyouhaveanydietaryrestrictionsorspecialrequirements,pleaseletusknowinadvance.Welookforwardtoyourparticipation.Bestregards,MarketingDepartment這封郵件清晰列出了所有關(guān)鍵信息,使用了標(biāo)準(zhǔn)的商務(wù)郵件格式,便于收件人快速了解會(huì)議安排并做出相應(yīng)準(zhǔn)備。會(huì)議紀(jì)要郵件示范Subject:MinutesofSalesStrategyMeeting-March20,2024DearAll,PleasefindbelowtheminutesofourSalesStrategyMeetingheldonMarch20,2024.MeetingDetails:Date:March20,2024Time:9:00AM-4:00PMLocation:GrandConferenceCenter,Room301Attendees:JohnSmith,MaryJohnson,DavidLee,SarahChen(12participants)Absent:TomWilson(onbusinesstrip)KeyDiscussionPoints:1.Q4salesexceededtargetby15%,withstrongperformanceinAsia-Pacificregion2.NewproductlaunchscheduledforQ220243.Needtostrengthencustomerretentionstrategies4.BudgetallocationapprovedfordigitalmarketingcampaignDecisionsMade:-IncreaseQ1salestargetby10%-EstablishdedicatedcustomersuccessteambyApril15-ImplementnewCRMsystemstartingMay1ActionItems:-DavidLee:Preparedetailedmarketanalysisreport(Due:March30)-SarahChen:Designcustomerretentionprogram(Due:April10)-MarketingTeam:Launchsocialmediacampaign(Due:April1)NextMeeting:April17,2024,2:00PMIfyouhaveanyquestionsorcorrections,pleasereplybyMarch22.Bestregards,MeetingCoordinator第四章:跨文化會(huì)議禮儀文化意識(shí)了解不同文化背景下的會(huì)議習(xí)慣和溝通方式尊重差異包容多元觀點(diǎn),避免文化偏見(jiàn)和刻板印象清晰表達(dá)使用簡(jiǎn)潔明了的語(yǔ)言,避免俚語(yǔ)和隱喻積極傾聽(tīng)關(guān)注非語(yǔ)言信號(hào),理解潛在含義靈活適應(yīng)根據(jù)文化背景調(diào)整溝通風(fēng)格和節(jié)奏在國(guó)際會(huì)議中,文化敏感度與語(yǔ)言能力同樣重要。西方文化通常傾向于直接表達(dá),而亞洲文化更注重委婉和諧。了解這些差異有助于避免誤解,建立更有效的溝通橋梁。會(huì)議中的禮貌表達(dá)請(qǐng)求幫助正式請(qǐng)求:Couldyoupleaseassistmewithsettingupthevideoconference?Wouldyoumindhelpingmedistributethesehandouts?感謝回應(yīng):Thankyousomuchforyourhelp.Ireallyappreciateit.That'sverykindofyou.Thanksfortakingthetime.表示感謝感謝發(fā)言:Thankyouforyourvaluableinputandinsightfulcomments.Weappreciateyourtimeandexpertiseonthismatter.感謝參與:Thankyouallforyouractiveparticipationintoday'sdiscussion.We'regratefulforyourcontinuedsupportandcollaboration.禮貌打斷尋求發(fā)言機(jī)會(huì):Excuseme,mayIaddsomethinghere?Sorrytointerrupt,butIthinkthisisimportant.委婉提醒:I'msorry,butwe'rerunningshortontime.IfImay,couldwereturntothemaintopic?禮儀要點(diǎn):在國(guó)際會(huì)議中,禮貌用語(yǔ)是建立良好印象的關(guān)鍵。使用"please","thankyou","excuseme"等詞匯體現(xiàn)專業(yè)素養(yǎng)。即使在非正式場(chǎng)合,也應(yīng)保持基本的商務(wù)禮節(jié)。會(huì)議沖突處理英語(yǔ)委婉表達(dá)不同意見(jiàn)軟化語(yǔ)氣的表達(dá):Iunderstandyourconcern,butperhapswecouldconsider...That'sonewaytolookatit.Anotherperspectivemightbe...Iappreciateyoursuggestion,however,Iwonderif...WhileIseethemeritinthatapproach,I'mslightlyconcernedabout...MayIofferadifferentviewpointonthisissue?尋求共同點(diǎn):Ithinkwebothagreethatqualityisimportant.Let'sfocusonwhatwehaveincommonfirst.調(diào)解與達(dá)成共識(shí)中立調(diào)解表達(dá):Bothperspectiveshavemerit.Let'sexploreamiddleground.Perhapswecancombineelementsfrombothproposals.Let'stakeastepbackandlookatourcommonobjectives.Whatifwetriedapilotprogramtotestbothapproaches?推動(dòng)決策:Canweallagreeonthesekeypoints?Let'ssummarizewhatwe'vedecidedsofar.Itseemswe'reclosetoconsensus.Shallwevote?處理會(huì)議分歧需要高超的語(yǔ)言技巧和情商。避免使用"you'rewrong"或"that'simpossible"等直接否定的表達(dá),而應(yīng)采用"haveweconsidered..."或"whatabout..."等建設(shè)性的提問(wèn)方式,引導(dǎo)討論朝著解決問(wèn)題的方向發(fā)展?？缥幕斫?合作共贏在全球化的商務(wù)環(huán)境中,成功的國(guó)際會(huì)議依賴于文化智慧和語(yǔ)言能力的完美結(jié)合。尊重文化差異,靈活調(diào)整溝通方式,用開(kāi)放的心態(tài)理解不同觀點(diǎn),這些都是跨文化會(huì)議中不可或缺的軟實(shí)力。只有真正理解并尊重文化多樣性,才能在國(guó)際舞臺(tái)上建立長(zhǎng)久的合作伙伴關(guān)系。第五章:會(huì)議中心服務(wù)英語(yǔ)餐飲服務(wù)協(xié)調(diào)會(huì)議餐飲是重要的服務(wù)環(huán)節(jié),需要提前了解參會(huì)者的飲食偏好和限制,安排適當(dāng)?shù)牟藛芜x擇,確保用餐體驗(yàn)與會(huì)議整體品質(zhì)相匹配。住宿安排管理為異地參會(huì)者提供便捷的住宿預(yù)訂服務(wù),協(xié)調(diào)酒店房間分配,提供清晰的入住指引,確保參會(huì)者得到舒適的休息環(huán)境。交通接送服務(wù)提供機(jī)場(chǎng)或車(chē)站接送服務(wù),安排會(huì)議期間的交通工具,提供清晰的路線指引和時(shí)間安排,確保參會(huì)者準(zhǔn)時(shí)到達(dá)會(huì)場(chǎng)。應(yīng)急情況處理建立完善的應(yīng)急預(yù)案,培訓(xùn)員工應(yīng)對(duì)突發(fā)狀況的能力,準(zhǔn)備備用設(shè)備和方案,確保會(huì)議順利進(jìn)行不受干擾。餐飲服務(wù)溝通示例1前期咨詢?cè)儐?wèn)需求:Doyouhaveanydietaryrestrictionsorfoodallergiesweshouldbeawareof?提供選項(xiàng):Weoffervegetarian,vegan,halal,andgluten-freeoptions.2確認(rèn)安排介紹菜單:Today'slunchmenuincludesgrilledchicken,freshsalad,andseasonalvegetables.說(shuō)明時(shí)間:Lunchwillbeservedbuffet-stylefrom12to1p.m.inthedininghall.3現(xiàn)場(chǎng)服務(wù)引導(dǎo)就餐:Pleasehelpyourselftothebuffet.Coffeeandteaareavailableatthebeveragestation.詢問(wèn)滿意度:Iseverythingtoyoursatisfaction?CanIgetyouanythingelse?4收集反饋感謝評(píng)價(jià):Thelunchservicewasexcellent,thankyouforthewonderfulmeal.改進(jìn)建議:Weappreciateyourfeedbackandwillpassitalongtoourcateringteam.住宿與交通安排住宿預(yù)訂溝通確認(rèn)預(yù)訂:WehavereservedroomsattheGrandHotelforallout-of-townparticipants.提供詳細(xì)信息:YourroomreservationisconfirmedforMarch19-21.Thehotelislocated5minutesfromtheconferencecenter.Breakfastisincludedinyouraccommodationpackage.Check-intimeis3p.m.andcheck-outis12noon.Ifyouneedearlycheck-in,pleaseletmeknowinadvance.交通接送安排接送通知:Ashuttlebuswillpickyouupat8a.m.fromthehotellobby.交通信息:Airporttransfersareavailableuponrequest.Theshuttlerunsevery30minutesbetweenthehotelandvenue.Pleasebeinthelobby10minutesbeforedeparture.Parkingpassesareavailableattheregistrationdesk.Taxiservicecanbearrangedthroughtheconcierge.服務(wù)提示:提前向參會(huì)者發(fā)送詳細(xì)的住宿和交通信息,包括酒店地址、聯(lián)系方式、交通路線圖等。預(yù)留應(yīng)急聯(lián)系人電話,確保參會(huì)者在遇到問(wèn)題時(shí)能及時(shí)獲得幫助。突發(fā)情況應(yīng)對(duì)1設(shè)備技術(shù)故障問(wèn)題報(bào)告:Theprojectorisnotworkingproperly.Pleasesendatechnicianimmediately.臨時(shí)方案:Whilewe'refixingtheissue,letmedistributeprintedcopiesofthepresentation.后續(xù)跟進(jìn):Theequipmenthasbeenrepaired.Weapologizefortheinconvenience.2會(huì)議時(shí)間調(diào)整變更通知:Duetounforeseencircumstances,themeetinghasbeenpostponedto3p.m.原因說(shuō)明:Thekeynotespeaker'sflighthasbeendelayed.Wewillkeepyouupdated.安排調(diào)整:Inthemeantime,we'vearrangedanetworkingsessionintheloungearea.3參會(huì)人員變動(dòng)通知缺席:Mr.Wilsonisunabletoattendduetoafamilyemergency.替代安排:Ms.Daviswillpresentonhisbehalfandansweranyquestions.保持溝通:WewillensureMr.Wilsonreceivesthemeetingminutespromptly.處理突發(fā)情況時(shí),保持冷靜專業(yè)的態(tài)度至關(guān)重要。及時(shí)通知相關(guān)人員,提供清晰的解決方案,并在事后跟進(jìn)確認(rèn),這些都能體現(xiàn)會(huì)議組織者的專業(yè)水準(zhǔn)和應(yīng)變能力。第六章:實(shí)戰(zhàn)演練與角色扮演會(huì)議預(yù)訂電話模擬通過(guò)模擬真實(shí)的預(yù)訂對(duì)話,練習(xí)咨詢、確認(rèn)、記錄等環(huán)節(jié)的英語(yǔ)表達(dá),提升電話溝通的流暢度和專業(yè)度。會(huì)議主持實(shí)踐扮演會(huì)議主持人角色,練習(xí)開(kāi)場(chǎng)白、議程介紹、時(shí)間管理、引導(dǎo)討論等核心技能,建立主持會(huì)議的信心。發(fā)言討論訓(xùn)練在小組討論中練習(xí)表達(dá)觀點(diǎn)、提問(wèn)質(zhì)疑、回應(yīng)問(wèn)題等技巧,學(xué)習(xí)在真實(shí)會(huì)議場(chǎng)景中有效溝通。郵件寫(xiě)作實(shí)操根據(jù)不同場(chǎng)景編寫(xiě)會(huì)議通知、紀(jì)要、跟進(jìn)郵件等,掌握商務(wù)郵件的格式規(guī)范和表達(dá)技巧。實(shí)戰(zhàn)演練是鞏固學(xué)習(xí)成果的最佳方式。通過(guò)反復(fù)練習(xí)和角色扮演,將所學(xué)知識(shí)轉(zhuǎn)化為實(shí)際應(yīng)用能力,在真實(shí)會(huì)議場(chǎng)景中自如運(yùn)用會(huì)議英語(yǔ)。角色扮演示例場(chǎng)景一:預(yù)訂會(huì)議室客戶:Hello,I'dliketobookaconferenceroomfornextFriday.服務(wù)人員:Certainly!Howmanypeoplewillbeattending,andwhattime?客戶:About30people,from2to5p.m.We'llneedaprojectorandwhiteboard.服務(wù)人員:Perfect.IcanofferyouourBoardroomB,whichaccommodates35peopleandincludesalltheequipmentyouneed.場(chǎng)景二:會(huì)議中提問(wèn)參會(huì)者A:Thankyouforthepresentation.Couldyouclarifythetimelineforimplementation?發(fā)言人:That'sagreatquestion.W