2026年酒店管理專業(yè)前廳接待服務英語對話練習含答案一、情景對話理解（共5題，每題6分）說明：閱讀以下對話，選擇最符合情景的選項。題1（6分）情景：客人（Mr.Smith）抵達酒店，在前廳辦理入住。對話：Receptionist:Goodevening,sir.WelcometotheGrandHotel.HowcanIassistyou?Mr.Smith:Goodevening.IhaveareservationunderthenameSmith.I'dliketocheckin.Receptionist:Certainly,Mr.Smith.CouldyoupleaseprovideyourIDandcreditcardforverification?Mr.Smith:Hereismypassportandcreditcard.Receptionist:Thankyou.Letmecheckyourreservation...(pauses)It’sconfirmed.Here’syourroomkey.Room805,onthe8thfloor.IsthereanythingelseIcanhelpyouwith?Mr.Smith:Yes,couldyouarrangeataxitotheairporttomorrowmorningat8:00AM?Receptionist:Ofcourse.I'lladdthattoyourbooking.Doyouneedanyadditionalamenities?問題：Mr.Smithischeckinginatwhichroom?A.708B.805C.810D.850題2（6分）情景：客人（Ms.Lee）在前廳要求延長住宿。對話：Receptionist:Goodafternoon,Ms.Lee.HowmayIhelpyou?Ms.Lee:Goodafternoon.I'dliketoextendmystaybyonenight.IcheckedinonMonday.Receptionist:Certainly.Couldyoupleaseconfirmyourroomnumber?Ms.Lee:It's612.Receptionist:(checkssystem)Yes,Room612.Letmesee...Thehotelisfullybookedforthenextnight.Wouldyouliketoupgradetoasuite?Ms.Lee:No,Iprefertostayinthesameroom.Isthereanyalternative?Receptionist:Icouldarrangearoominanearbyhotel,butitwouldrequireatransfer.Wouldthatworkforyou?問題：Ms.Leewantstoextendherstayforhowmanymorenights?A.2nightsB.3nightsC.1nightD.2days題3（6分）情景：客人（Mr.Chen）在前廳投訴早餐服務。對話：Mr.Chen:Excuseme,I'minRoom503.Thebreakfastbuffetthismorningwasnottomysatisfaction.Receptionist:I'mverysorrytohearthat,Mr.Chen.Couldyoupleasespecifywhatwasmissing?Mr.Chen:TherewasnoChinesedumplings,whichisusuallypartofthebuffet.Receptionist:Iunderstand.I'llnotifytheculinaryteamimmediately.Wouldyoulikeustosendroomserviceinstead?Mr.Chen:Yes,please.Andacomplimentaryvoucherfornexttimewouldbeappreciated.Receptionist:Ofcourse.I'llensurethatyourrequestisnoted.問題：Whatwasthespecificissuewiththebreakfast?A.Thecoffeewastoobitter.B.TherewerenoChinesedumplings.C.Theomeletswerecold.D.Thetoastwasstale.題4（6分）情景：客人（Ms.Garcia）在前廳預訂會議室。對話：Ms.Garcia:Goodmorning,I'dliketobookameetingroomfortomorrowafternoonfrom2:00PMto5:00PM.Receptionist:Certainly,Ms.Garcia.Whichroomwouldyouprefer?Wehavetwooptions:theGrandBallroomortheConferenceHall.Ms.Garcia:TheGrandBallroom,please.Itneedstoaccommodate50people.Receptionist:(checksavailability)TheGrandBallroomisavailable.However,itcomeswitha10%discountforearlybooking.Wouldyouliketoproceed?Ms.Garcia:Yes,I'dliketobookit.Also,pleaseincludeAVequipmentandaprojector.Receptionist:Noted.I'llconfirmthedetailswiththeeventsteam.問題：WhattimedoesMs.Garciabookthemeetingroomfor?A.10:00AMto1:00PMB.2:00PMto5:00PMC.3:00PMto6:00PMD.9:00AMto12:00PM題5（6分）情景：客人（Mr.Johnson）在前廳請求郵寄服務。對話：Mr.Johnson:Goodevening,I'dliketosendapackagetotheUnitedStates.Receptionist:Ofcourse.Doyouhavethepackageready,orwouldyoulikeustoassistwithpacking?Mr.Johnson:It’salreadypacked.Pleaseweighitforme.Receptionist:(weighsthepackage)Itweighs3kilograms.WouldyouliketouseDHLorFedEx?Mr.Johnson:DHL,please.Andcouldyouincludeareturnreceipt?Receptionist:Certainly.I'llpreparethepaperworknow.問題：WhichcompanywillMr.Johnsonuseforinternationalshipping?A.FedExB.UPSC.DHLD.ChinaPost二、情景對話補全（共5題，每題6分）說明：根據(jù)對話內(nèi)容，選擇最合適的句子填空。題6（6分）情景：客人（Ms.Wong）在前廳請求行李寄存服務。對話：Receptionist:Goodafternoon,Ms.Wong.HowmayIassistyou?Ms.Wong:Goodafternoon.Ineedtoleavemyluggageforafewhours.Receptionist:Certainly.Ourluggagestorageisonthegroundfloor,nexttothecoffeeshop.Wouldyoulikemetotagyourbags?Ms.Wong:______.Receptionist:Alright,I'lladdatagtoyourluggagenow.Youcancollectitanytimebefore6:00PM.A.Yes,please.Ihavethreebags.B.No,I'llmanageitmyself.C.I'mnotsureyet.Letmethink.D.Onlyonebag,thanks.題7（6分）情景：客人（Mr.Lee）在前廳詢問酒店設施。對話：Mr.Lee:Excuseme,couldyoutellmewheretheswimmingpoolis?Receptionist:Ofcourse,Mr.Lee.Theindoorpoolislocatedonthe5thfloor,andtheoutdoorpoolisonthegroundfloor.Wouldyoulikedirections?Mr.Lee:______.Receptionist:Theindoorpoolisnexttothefitnesscenter.Theoutdoorpoolhasalifeguardonduty.A.Ialreadyknow,thanks.B.Yes,please.Ineedamap.C.No,Iprefertoexploremyself.D.I'mnotsure.Canyoushowme?題8（6分）情景：客人（Ms.Thompson）在前廳預訂餐廳。對話：Receptionist:Goodevening,Ms.Thompson.WelcometotheGrandHotel.HowmayIassistyou?Ms.Thompson:Goodevening.I'dliketobookatablefortwoatyourrestaurantfor7:30PMtonight.Receptionist:Certainly.Ourrestaurant,TheGardenBistro,isverypopular.Wouldyoupreferindoororoutdoorseating?Ms.Thompson:______.Receptionist:Theoutdoorsectionhasabeautifulview.It’sstillavailable.ShallIconfirmthereservation?A.Idon’tcare.Eitherisfine.B.Onlyoutdoorseating,please.C.I’lldecidelater.D.Ipreferindoorseating.題9（6分）情景：客人（Mr.Park）在前廳投訴Wi-Fi問題。對話：Mr.Park:Excuseme,theWi-Fiinmyroomisnotworking.Receptionist:I’mverysorrytohearthat,Mr.Park.______.Mr.Park:Yes,I’vetriedeverything.Receptionist:I’llsendatechniciantoyourroomimmediately.Pleasewaitforafewminutes.A.CanIhelpyouwithanythingelse?B.IsthereanythingIcandoforyou?C.Haveyoutriedrebootingyourdevice?D.Letmecheckyourroomnumber.題10（6分）情景：客人（Ms.Davis）在前廳請求出租車服務。對話：Ms.Davis:Goodmorning,I’dliketogotothetrainstation.Couldyouarrangeataxiforme?Receptionist:Ofcourse,Ms.Davis.______.Ms.Davis:I’llbereadyin10minutes.Receptionist:Alright.I’llsendataxitoyourroomat10:10AM.A.Isthatallyouneed?B.Whereexactlyisthetrainstation?C.Doyouhaveanyspecialrequestsforthetaxi?D.No,I’llcallataximyself.三、情景對話改錯（共5題，每題6分）說明：指出對話中錯誤的部分，并給出正確答案。題11（6分）情景：客人（Mr.Brown）在前廳請求送花服務。對話：Mr.Brown:Excuseme,I'dliketosendabouquetofredrosestomywifeatthehospital.Receptionist:Certainly.Couldyouprovidethehospitalnameandherroomnumber?Mr.Brown:She’sinRoom304,butIdon’tknowthehospital’sname.Receptionist:______.錯誤：________正確答案：________題12（6分）情景：客人（Ms.White）在前廳請求郵寄服務。對話：Ms.White:Goodafternoon.I’dliketosendalettertoLondon.Receptionist:Ofcourse.Pleaseputitinthemailslot.Ms.White:ButIhaven’twrittenityet.Receptionist:______.錯誤：________正確答案：________題13（6分）情景：客人（Mr.Kim）在前廳預訂酒店活動。對話：Mr.Kim:Goodmorning.I’dliketobookafarewelldinnerformycompany.Receptionist:Certainly.Howmanypeopleareyouexpecting?Mr.Kim:Around50.Receptionist:______.錯誤：________正確答案：________題14（6分）情景：客人（Ms.Zhang）在前廳請求行李寄存。對話：Ms.Zhang:Excuseme,Ineedtoleavemyluggagehereforafewhours.Receptionist:Ofcourse.Theluggagestorageisonthe2ndfloor.Pleasebringyourbagshere.Ms.Zhang:ButIdon’thaveanyluggage.Receptionist:______.錯誤：________正確答案：________題15（6分）情景：客人（Mr.Harris）在前廳請求送餐服務。對話：Mr.Harris:Goodevening.I’dliketoorderroomservicefordinner.Receptionist:Certainly.Whatwouldyouliketoorder?Mr.Harris:I’lldecidelater.Receptionist:______.錯誤：________正確答案：________答案與解析一、情景對話理解題1B.805解析：對話中Receptionist明確提到Room805。題2C.1night解析：Ms.Lee提到她已經(jīng)入住一周（Monday），但未說明具體日期，因此假設為周一入住，需延長至周二，即1夜。題3B.TherewerenoChinesedumplings.解析：Mr.Chen明確提到早餐缺少中國餃子。題4B.2:00PMto5:00PM解析：Ms.Garcia預訂的時間為下午2點到5點。題5C.DHL解析：Mr.Johnson選擇DHL作為物流公司。二、情景對話補全題6A.Yes,p