2025年高職酒店英語（酒店英語）試題及答案

（考試時間：90分鐘滿分100分）班級______姓名______第I卷（選擇題共40分）答題要求：請從每題所給的A、B、C、D四個選項(xiàng)中，選出最佳選項(xiàng)。(總共20題，每題2分)1.Whatwouldyousaywhengreetingaguestatthefrontdesk?A.“Howareyou?”B.“Welcometoourhotel.”C.“WhatcanIdoforyou?”D.“Goodbye.”2.IfaguestasksabouttheWi-Fipassword,youshouldrespondwith:A.“It’sfree.”B.“Youcanfinditintheroommanual.”C.“Letmecheckandgetbacktoyou.”D.“Sorry,wedon’thaveWi-Fi.”3.Whenaguestwantstomakeareservation,youneedtoaskfor:A.TheirnameonlyB.TheirIDnumberC.Thenumberofpeople,dates,androomtypeD.Theircreditcarddetailsrightaway4.Whichofthefollowingisthecorrectwaytoofferhelptoaguestwithheavyluggage?A.“Canyoucarryyourownluggage?”B.“Letmehelpyouwithyourluggage.”C.“Youshouldhireaporter.”D.“Ican’thelpyounow.”5.Ifaguestcomplainsaboutthenoisefromthestreet,youshould:A.“It’snotourfault.”B.“I’llseewhatIcandotomakeitquieterforyou.”C.“Justbearitforawhile.”D.“Wedon’thaveasolutionforthat.”6.Whenansweringthephoneinthehotel,youshouldsay:A.“Hello”B.“Hotel,howcanIassistyou?”C.“Whoisthis?”D.“Whatdoyouwant?”7.Ifaguestasksaboutthehotel’srestauranthours,youcansay:A.“It’sopenallday.”B.“Breakfastisfrom7to10am,lunchfrom12to2pm,anddinnerfrom6to9pm.”C.“Youcaneatwheneveryouwant.”D.“Sorry,Idon’tknow.”8.Whenshowingaguesttotheirroom,youshould:A.WalkaheadquicklyB.WalkslowlyandexplainthefacilitiesC.IgnoretheguestD.Rushthroughtheintroduction9.Ifaguestrequestsanextrapillow,youshould:A.“No,wedon’thaveextrapillows.”B.“Sure,I’llbringonetoyourroomrightaway.”C.“Youhavetopayforit.”D.“Comeandgetityourself.”10.Whichphraseisappropriatewhensayinggoodbyetoaguestatcheckout?A.“Seeyoulater.”B.“Thankyouforstayingwithus.Haveaniceday.”C.“Hurryupandleave.”D.“Don’tforgettopay.”11.Ifaguestasksaboutlocalattractions,youcan:A.“Idon’tknowanythingaboutthat.”B.“Therearemanyplacesnearby.Youcanexploreonyourown.”C.“Herearesomebrochureswithinformationaboutlocalattractions.”D.“Youshouldasksomeoneelse.”12.WhenaguestreportsaproblemwiththeTVintheirroom,youshould:A.“It’syourbadluck.”B.“I’llsendsomeonetofixitassoonaspossible.”C.“Youcanwatchitlikethat.”D.“Buyanewoneyourself.”13.Whichofthefollowingiscorrectwhenofferingaguestachoiceofbeverages?A.“Doyouwantcoffeeortea?”B.“Youcanhavecoffee.”C.“Teaisbetter.”D.“Idon’tcarewhatyoudrink.”14.Ifaguestasksaboutthelaundryservice,youshouldexplain:A.ThepriceonlyB.ThetimeittakestowashanddryC.Thecollectionanddeliverytimes,typesofservice,andpriceD.Thattheyhavetodoitthemselves15.Whenaguestarrivesearlyandtheirroomisn'treadyyet,youcansay:A.“Youhavetowaitoutside.”B.“We’lldoourbesttogetyourroomreadyassoonaspossible.Wouldyouliketowaitinthelobbyorhaveadrinkatthebar?”C.“Toobadforyou.”D.“Comebacklater.”16.Whichsentenceisproperwhenapologizingtoaguestforadelayinservice?A.“Sorry,it’snotmyfault.”B.“Weapologizeforthedelay.Thankyouforyourpatience.”C.“Itwon’thappenagain,maybe.”D.“Youshouldbemoreunderstanding.”17.Ifaguestasksaboutthenearestbank,youcan:A.“There’sonearoundthecorner.It’sabouta5-minutewalk.”B.“Idon’tknowwherethebankis.”C.“Youcanuseyourmobilepaymentinstead.”D.“Findityourself.”18.Whenaguestcomplimentsthehotel’sdecoration,youshouldsay:A.“Thankyou.Wedesigneditourselves.”B.“It’snothingspecial.”C.“Gladyoulikeit.Ourteamputalotofeffortintoit.”D.“Youhavegoodtaste.”19.Ifaguestwantstoextendtheirstay,youneedtocheck:A.RoomavailabilityandratesB.OnlytheroomavailabilityC.OnlytheratesD.Theircreditcardagain20.Whichofthefollowingiscorrectwhengreetingaguestintherestaurant?A.“Takeaseatwhereveryoulike.”B.“Welcometoourrestaurant.Howmanyofyouarethere?Wouldyoulikeasmokingornon-smokingarea?”C.“Hurryupandorder.”D.“We’rebusy,sowaitabit.”第II卷（非選擇題共60分）答題要求：請根據(jù)題目要求，用英語進(jìn)行準(zhǔn)確作答。(總共4題)21.TranslatethefollowingChinesephrasesintoEnglish.(每題2分，共10分)1.入住登記2.退房手續(xù)3.客房服務(wù)4.叫醒服務(wù)5.外幣兌換22.Fillintheblankswiththeappropriatewordsorphrases.(每題2分，共10分)1.Weofferavarietyofroom________,includingsinglerooms,doublerooms,andsuites.2.Thehotelislocatedinthe________ofthecity,nearmanyshoppingcentersandrestaurants.3.Ourhotelstaffaretrainedtoprovide________servicetoallguests.4.Please________yourkeycardwhenyouleavetheroom.5.The________inourhotelisverydelicious.Youcantrydifferentkindsoflocalandinternationaldishes.23.Answerthefollowingquestionsaccordingtothegivensituation.(每題5分，共20分)1.Aguestcomestothefrontdeskandsaystheylosttheirroomkey.Whatshouldyoudo?2.Agroupofguestswanttohaveameetinginthehotel.Howdoyouassistthem?3.Aguestcomplainsthattheair-conditionerintheirroomisnotworkingproperly.Describethestepsyouwouldtaketosolvethisproblem.4.Aforeignguestasksaboutthebestwaytogettoafamouslocaltouristattractionfromthehotel.Whatinformationwouldyouprovide?24.Readthefollowingpassageandanswerthequestions.(每題10分，共20分)Aguestcheckedintoahotelroom.Afterawhile,hecalledthefrontdeskandcomplainedthattheroomwastoonoisy.Thefrontdeskstaffapologizedimmediatelyandsaidtheywouldtrytofindasolution.Theyfirstcheckediftherewereanynoisyguestsintheadjacentrooms.Findingnone,theyrealizedthatthenoisemightbecomingfromthestreet.Theyinformedtheguestofthisandofferedtochangehisroomtoaquieteroneonahigherfloorifhepreferred.Theguestagreed,andthestaffquicklyarrangedfortheroomchange.1.Whatwastheguest’scomplaint?2.Whatdidthefrontdeskstaffdofirsttosolvetheproblem?3.Whatwasthefinalsolutionfortheguest?答案：第I卷：1.B2.B3.C4.B5.B6.B7.B8.B9.B10.B11.C12.B13.A14.C15.B16.B17.A18.C19.A20.B第II卷：21.1.Check-inregistration2.Check-outprocedure3.Roomservice4.Wake-upservice5.Foreigncurrencyexchange22.1.types2.center3.excellent4.return5.food23.1.First,Iwouldasktheguestfordetailsaboutwhentheylostthekeyandwheretheylastsawit.Then,Iwouldissueanewkeytotheguestafterverifyingtheiridentity.2.Iwouldfirstaskaboutthesizeofthegroup,thetimeanddurationofthemeeting,andanyspecificequipmentorservicestheyneed.Then,Iwouldshowthemtoasuitablemeetingroom,providenecessaryfacilitieslikeprojectors,whiteboards,andarrangeforrefreshmentsifrequire