托業(yè)考試商務(wù)英語能力測試及答案考試時長：120分鐘滿分：100分班級：__________姓名：__________學(xué)號：__________得分：__________托業(yè)考試商務(wù)英語能力測試（中等級別）考核對象：商務(wù)英語學(xué)習(xí)者、職場人士（初級至中級水平）總分：100分題型分值分布：-單選題（10題，每題2分）——20分-填空題（10題，每題2分）——20分-判斷題（10題，每題2分）——20分-簡答題（3題，每題4分）——12分-應(yīng)用題（2題，每題9分）——18分###一、單選題（每題2分，共20分）1.Acompanyisplanningtoexpanditsbusinessintoanewmarket.Whichofthefollowingphrasesbestdescribesthisdecision?A.Tomaintaincurrentoperations.B.Toexplorenewopportunities.C.Toreduceproductioncosts.D.Toterminateexistingcontracts.2.Duringateammeeting,yourcolleaguesuggestsanideathathasnotbeendiscussedbefore.Whatisthemostprofessionalwaytorespond?A."Idon’tagreewiththis."B."Let’stablethisfornow."C."Thatsoundsinteresting.Canyouexplainmore?"D."Thisisalreadycoveredinthereport."3.Aclientemailsyouaskingfora10%discountona$5,000order.Whichtoneismostappropriateinyourreply?A."Icannotofferdiscounts."B."Sure,butonlyifyouordermore."C."Iwillcheckwithmymanagerandgetbacktoyou."D."Thisisnotpossibleunderanycircumstances."4.Whenwritingabusinessreport,whichsectionshouldcomeaftertheintroduction?A.ConclusionB.MethodologyC.RecommendationsD.Appendices5.Asupplierfailstodelivergoodsontime.Whatisthefirststepinaddressingthisissue?A.Immediatelyterminatethecontract.B.Sendapolitereminderandaskforanexplanation.C.Publiclycriticizethesupplier.D.Ignorethedelayandhopeitresolvesitself.6.Inavideoconference,yourinternetconnectionsuddenlydrops.Whichactionismosteffective?A.Ignorethecallandcallbacklater.B.Apologizeandasktoreconnect.C.Muteyourmicrophoneandtypeinstead.D.Disconnectandrestartyourdevice.7.Amanagerasksyoutoprepareapresentationfortheboard.Whatshouldyouincludefirst?A.FinancialprojectionsB.CompanyhistoryC.AgendaandobjectivesD.Competitoranalysis8.Whenateammemberisconsistentlylateformeetings,whatisthebestapproach?A.Confronttheminfrontofothers.B.Sendthemaprivateemailabouttheissue.C.Asktheteamtoexcludethemfrommeetings.D.Donothingunlessitbecomesamajorproblem.9.Abusinesslettershouldgenerallybewritteninwhichstyle?A.CasualandhumorousB.FormalandconciseC.CreativeandartisticD.Informalanddetailed10.Ifaprojectisbehindschedule,whatshouldyoudo?A.Blametheteamforthedelay.B.Reporttheissueandproposesolutions.C.Hidethedelaytoavoidcriticism.D.Askformoretimewithoutaplan.###二、填空題（每題2分，共20分）1.Toimprovecustomersatisfaction,thecompanydecidedto_______theservicehours.2.Themeetingwillbe_______from9:00AMto11:00AM.3.Pleasesubmityourexpenses_______thedeadlinenextFriday.4.Weneedto_______themarkettrendstoadjustourstrategy.5.Thecontractrequiresbothpartiesto_______confidentialityforthreeyears.6.Hispresentationwasso_______thateveryonewasengaged.7.Thecompany’sannualreportisavailableonthe_______drive.8.Ifyouhaveanyquestions,please_______themduringthebreak.9.Theprojectmanagerisresponsiblefor_______theteam’sprogress.10.A_______emailissuitableforquickupdatestocolleagues.###三、判斷題（每題2分，共20分）1.Itisacceptabletouseslanginaformalbusinessemail.(×)2.Acoverlettershouldalwaysbelongerthantheresume.(×)3.It’spolitetointerruptaspeakertocorrectthem.(×)4."Asperusual"isanappropriatephrasetouseinbusinesscommunication.(×)5.Ameetingagendashouldbesentatleast24hoursbeforethemeeting.(√)6.It’sunnecessarytofollowuponajobapplicationunlessyoudon’thearback.(×)7."Ithink"isastrongwaytoexpresscertaintyinabusinesssetting.(×)8.Abusinesscardshouldbeexchangedduringtheintroduction.(√)9.It’sokaytosendabusinessemaillateatnightiftherecipientisinadifferenttimezone.(×)10."Etc."isaformalabbreviationthatcanbeusedinbusinesswriting.(√)###四、簡答題（每題4分，共12分）1.Explainthedifferencebetween"inquire"and"request"inabusinesscontext.Answer:-Inquireisusedwhenaskingforinformationpolitely,ofteninalessformalsetting(e.g.,"Iwouldliketoinquireaboutthedeliverydate.").-Requestismoreformalandimpliesademandorexpectation(e.g.,"Pleaserequestadetailedreportbytomorrow.").2.Whatarethreekeyelementstoincludeinaprofessionalemailsignature?Answer:-Fullnameandtitle-Companynameandcontactinformation-Emailaddressandwebsite(ifapplicable)3.Describehowtohandleadisagreementwithacolleagueduringameeting.Answer:-Staycalmandrespectful.-Addresstheissueprivatelyafterthemeeting.-Focusonfactsandsolutionsratherthanpersonalopinions.###五、應(yīng)用題（每題9分，共18分）1.Scenario:Youareasalesrepresentative.Aclientemailsyousaying,"Ireceivedyourproposal,butIthinkthepriceistoohigh.Canyoumakeitmorecompetitive?"Task:Writea3-paragraphreplyaddressingtheclient’sconcern.Answer:-Thanktheclientfortheirfeedbackandexpressyourcommitmenttotheirsatisfaction.-Explainthevalueofyourproduct/service(e.g.,quality,durability,after-salessupport)tojustifytheprice.-Offeracompromise,suchasalimited-timediscountoradditionalservicesforfree.2.Scenario:Yourmanagerasksyoutoprepareashortpresentationon"ImprovingTeamCollaboration."Theaudienceincludesdepartmentheadsandemployees.Task:Listthreekeypointsyouwouldincludeinyourpresentation.Answer:-Point1:Regularteammeetingstodiscussprogressandchallenges.-Point2:Clearcommunicationchannels(e.g.,sharedcalendars,projectmanagementtools).-Point3:Recognitionandrewardsforsuccessfulteamwork.###標(biāo)準(zhǔn)答案及解析####一、單選題1.B-解析：Expandingintoanewmarketisaboutexploringopportunities,notjustmaintainingorreducingoperations.2.C-解析：Apoliteandopenresponseencouragesfurtherdiscussion.3.C-解析：Aprofessionalreplyshowswillingnesstonegotiatewhilemaintainingcontrol.4.B-解析：Areportfollowsthestandardstructure:introduction→methodology→analysis→conclusions→recommendations.5.B-解析：Apolitereminderisthefirststepbeforetakingstrongeractions.6.B-解析：Apologizingandaskingtoreconnectshowsprofessionalism.7.C-解析：Anagendasetsexpectationsandguidesthepresentation.8.B-解析：Privatefeedbackismoreeffectivethanpublicconfrontation.9.B-解析：Formalandconciseisthestandardforbusinessletters.10.B-解析：Reportingandsolvingproblemsisproactive.####二、填空題1.extend2.scheduled3.by4.analyze5.maintain6.engaging7.shared8.raise9.monitoring10.brief####三、判斷題1.×-解析：Slangisinformalandunprofessionalinbusinessemails.2.×-解析：Acoverlettershouldbeconciseandcomplement,notexceed,theresume.3.×-解析：Interruptingisrude;waitforthespeakertofinish.4.×-解析："Asperusual"isinformal;use"accordingtocompanypolicy"instead.5.√-解析：Adequatetimeallowsrecipientstoprepare.6.×-解析：Follow-upsareimportantevenifyoudon’thearback.7.×-解析："Ithink"suggestsuncertainty;use"Ibelieve"or"Iamconfident."8.√-解析：Exchangingcardsisastandardbusinessetiquette.9.×-解析：Late-nightemailscanbeintrusive;sendduringbusinesshours.10.√-解析："Etc."isacceptableinformalwriting.####四、