2025年空乘英語測試筆試題目及答案

一、單項選擇題（總共10題，每題2分）1.Whatisthecorrectwaytoaddressapassengerwhoisadoctor?A)Mr.SmithB)Dr.SmithC)ProfessorSmithD)DoctorSmith2.Howshouldaflightattendantrespondtoapassengerwhoisfeelingunwell?A)TellthemtositdownandrestB)OfferwaterandchecktheirtemperatureC)AskiftheyneedtobetakentothehospitalD)Ignorethemandcontinueservingotherpassengers3.Whatisthetermforthesafetydemonstrationgiventopassengersbeforetakeoff?A)SafetyBriefingB)InflightAnnouncementC)EmergencyDrillD)PassengerInstruction4.Whichofthefollowingisaproperwaytohandleacryingchildonboard?A)IgnorethechildandfocusonotherpassengersB)AskthechildtobequietandnotdisturbothersC)OffercomfortandassistancetothechildD)Tellthechildtogotothelavatory5.Whatisthecorrectproceduretofollowincaseofafireonanaircraft?A)EvacuateallpassengersimmediatelyB)CheckthefireextinguisherandtrytoputoutthefireC)AlertthecabincrewandfollowthefiredrillproceduresD)Waitforthepilottohandlethesituation6.Howshouldaflightattendanthandleapassengerwhoisdrunk?A)AskthemtoleavetheaircraftB)OfferthemwaterandletthemrestC)RefusetoservethemanymoredrinksD)Callthepoliceandrequestassistance7.Whatisthetermforthedocumentthatlistsalltheitemscarriedonanaircraft?A)PassengerManifestB)CargoManifestC)FlightPlanD)Pilot'sLogbook8.Howshouldaflightattendantrespondtoapassengerwhoiscomplainingabouttheservice?A)IgnorethecomplaintandcontinueservingotherpassengersB)ApologizeandofferasolutiontotheproblemC)ArguewiththepassengeranddefendthecompanyD)Askthepassengertoleavetheaircraft9.Whatisthecorrectproceduretofollowincaseofamedicalemergency?A)CallthehospitalandrequestanambulanceB)Checkthepassenger'smedicalrecordsandprovidefirstaidC)AskallpassengerstostaycalmandwaitforthepilotD)Evacuatetheaircraftandseekmedicalassistanceontheground10.Whatisthetermfortheareaintheaircraftwherepassengerscanrestduringtheflight?A)SeatingAreaB)LoungeC)CabinD)Galley二、填空題（總共10題，每題2分）1.Thesafety_______ismandatoryforallpassengersbeforeeachflight.2.Incaseofa_______emergency,followthecabincrew'sinstructions.3.A_______isprovidedtopassengerstoensuretheircomfortduringtheflight.4.The_______containsthelistofallpassengersonboard.5.The_______isusedtoextinguishfiresontheaircraft.6.The_______isresponsibleforservingmealsanddrinkstopassengers.7.The_______istheareawheretheflightcrewworks.8.The_______isthedocumentthatlistsallthecargoontheaircraft.9.The_______istheproceduretofollowincaseofamedicalemergency.10.The_______istheareaintheaircraftwherepassengerscanrest.三、判斷題（總共10題，每題2分）1.Itisacceptabletouseapassenger'sfirstnamewhenaddressingthem.2.Ifapassengerisfeelingunwell,itisbesttoignorethemandcontinueservingothers.3.Thesafetydemonstrationisoptionalandcanbeskippedifthepassengerprefers.4.Incaseofafire,thefirstpriorityistoevacuateallpassengersimmediately.5.Apassengerwhoisdrunkshouldbeaskedtoleavetheaircraft.6.Thepassengermanifestlistsalltheitemscarriedontheaircraft.7.Ifapassengercomplainsabouttheservice,itisbesttoarguewiththemanddefendthecompany.8.Incaseofamedicalemergency,thefirstpriorityistocallthehospitalforassistance.9.Thegalleyistheareawherepassengerscanrestduringtheflight.10.Theloungeistheareawheretheflightcrewworks.四、簡答題（總共4題，每題5分）1.Describethestepsaflightattendantshouldtaketohandleapassengerwhoiscomplainingabouttheservice.2.Explaintheimportanceofthesafetydemonstrationandhowitensurespassengersafety.3.Discusstheroleofaflightattendantinhandlingamedicalemergencyonboard.4.Describetheprocedurestofollowincaseofafireonanaircraft.五、討論題（總共4題，每題5分）1.Discusstheimportanceofeffectivecommunicationskillsforaflightattendant.2.Explainhowaflightattendantcanhandleasituationwhereapassengerisdrunkandcausingadisturbance.3.Discusstheroleofaflightattendantinensuringpassengercomfortduringtheflight.4.Discusstheimportanceoffollowingsafetyproceduresincaseofanemergencyonboard.答案和解析一、單項選擇題答案1.B)Dr.Smith2.B)Offerwaterandchecktheirtemperature3.A)SafetyBriefing4.C)Offercomfortandassistancetothechild5.C)Alertthecabincrewandfollowthefiredrillprocedures6.A)Askthemtoleavetheaircraft7.B)CargoManifest8.B)Apologizeandofferasolutiontotheproblem9.B)Checkthepassenger'smedicalrecordsandprovidefirstaid10.B)Lounge二、填空題答案1.Briefing2.Medical3.Meal4.Manifest5.Extinguisher6.Attendant7.Crew8.Cargo9.Medical10.Lounge三、判斷題答案1.False2.False3.False4.True5.True6.False7.False8.False9.False10.False四、簡答題答案1.Stepstohandleapassengercomplaint:-Listentothecomplaintattentively-Apologizefortheinconvenience-Offerasolutionoralternative-Followuptoensuretheissueisresolved-Maintainacalmandprofessionaldemeanor2.Importanceofsafetydemonstration:-Informspassengersaboutsafetyprocedures-Ensurespassengersareawareofemergencyexitsandequipment-Helpspassengersunderstandhowtorespondindifferentsituations-Increasespassengerconfidenceandpreparedness3.Roleinhandlingamedicalemergency:-Assessthesituationandprovidebasicfirstaidifneeded-Checkthepassenger'smedicalrecordsifavailable-Contactthemedicalassistanceonboardorontheground-Followthemedicalemergencyproceduresandprovidesupporttothepassenger4.Proceduresincaseofafire:-Alertthecabincrewandfollowthefiredrillprocedures-Evacuateallpassengerssafelyandorderly-Usefireextinguishersifnecessaryandundertraining-Assistpassengerswithdisabilitiesorchildrenifneeded五、討論題答案1.Importanceofcommunicationskills:-Effectivecommunicationensuresclearinstructionsandinformationtopassengers-Helpsinhandlingcomplaintsandresolvingissues-Buildsrapportandtrustwithpassengers-Enhancessafetyandservicequality2.Handlingadrunkpassenger:-Polite