WhatyoushouldgraspandlearntodoGreetyourcustomersonlineIntroduceastoreExpressthanks,apologiesandrefusalsIntroducebasicinformationaboutproductsIntroducespecialattractionsofproducts/storeAnswerquestionsaboutproductsWhatyoushouldknowaboutEtiquetteofgreetingyourcustomersonlineEtiquetteofansweringquestionsfromcustomersEtiquetteofexpressthanks,apologiesandrefusalsExpressionsofintroducingbasicinformationofproductsandthestoreAppellationcultureandhowtoimplementitContentsSectionⅤCultureTipSectionⅣReadingComprehensionSectionⅠListeningandSpeakingSectionⅡWritingSectionⅢGrammarandTranslationSituation1GreetingsandIntroductionsSituation2IntroducingNetworkStoreSituation3IntroducingbasicinformationaboutproductsSituation4IntroducingProducts’AttractionsListeningandSpeakingBuyer:Hello,areyouonline?Seller:Yes,(1).WhatcanIdoforyou?Buyer:Doyouhavethisovercoatinsize14?Seller:Onemoment,please.Yes,it's(2).Wouldyouliketo(3)now?Buyer:Great!I'llbuyitrightaway.Seller:OK.I'll(4)theovercoatassoonaspossible.(5).You'llloveit.Buyer:Thankyou!Bytheway,what'stheweatherliketodaywhereyouare?Seller:It'swarmhereinGuangzhou,butitwasabitcoldyesterday.Itvariesinspring.(6)Listentotheconversationbetweenthebuyerandtheseller,fillintheblanksandanswerthequestions.BackSituation1GreetingsandIntroductions(1)I’mheretohelp.instock(3)placeanorder(4)deliver(5)stylishandwarm(6)How’stheweatherbyyou?Buyer:It'snotthatcoldnow,thoughthetemperaturewilldipbelowzeroinaweek.Ijustopenedmyowne-shoplastmonthbecausemoreandmorepeopleherearegettingaccustomedtoshoppingonline.I'minterestedinyourovercoats.Iftheysellwell,Iwillordermore.Seller:Thanks.Ihopeyouwillkeep(7).Weopenedthee-shoptwoyearsagowhenlwasacollegestudent.Imanagetheshopinmysparetimewithmyclassmates,sosometimesImaybe(8).Pleasejust(9)ifyouhaveanyquestions.Buyer:Noworries.I'llleaveamessageoranemailifyou'renotavailable.Mysonisalsoatcollege,workingpart-timeasawaiterinarestaurant,sohe'squitebusyevenonweekends.Seller:Soarewe.Wemanagethee-shopandtakeourrequiredcoursesaswell.Ihavetologoffmycomputernow,andleaveforclass.(10).Bye.Buyer:OK.Nicetalkingwithyou.Bye.Back(7)visitingourshopandbrowse.(8)offline(9)contactcustomerservice(10)Thanksforyourorder.UsefulWordsandExpressionsavailable[??ve?l?bl]adj.可獲得的；可利用的；手頭上的;有空的offline

[??f?la?n]

adj.未聯(lián)網(wǎng)的；離線的browse[bra?z]

vt.瀏覽;搜索stylish

[?sta?l??]adj.有風(fēng)度的；時髦的；新潮的deliver[d??l?v?]vt.投遞；遞送；運(yùn)送;交付；托付instock有現(xiàn)貨placeanorder下單getaccustomedtodoing習(xí)慣于logoff退出customerservice客服

BackPracticeImagineyouareaselleronAliExpress.Abuyervisityourstoreandwantstoplaceanorder.Completethefollowingdialogwiththesentencesinthebox.Buyer:Hi,there.Autoreply:1)__________________Buyer:Hello,areyouthere?Seller:Yes,I’mbacknow.Welcometomyshop.Buyer:Great.Finallyyou’reback.2)__________________Seller:Ihavebeenverybusy.3)__________________WhatcanIdoforyou?Buyer:Iwanttoorderthreehandbags.Seller:That’sfine,pleaseplacetheorder.Ihopeyouwillcontinueto4)_________.Buyer:It’sadeal!Seller:Thanks.5)__________________Buyer:Thesametoyou.ACBED1.Wheredidthesellergoearlier?

____________________________________________________________________________2.Whatdoesthebuyerwanttobuy?____________________________________________________________________________3.Howoftendoestheselleruploadimagesofnewproducts?____________________________________________________________________________Listentoadialoguebetweenthesellerandthebuyeraboutstoredescriptionandanswerthefollowingquestions.BackSituation2IntroducingNetworkStoreHewenttothepostoffice.Hewantstobuythetelescope.Everyweek.UsefulWordsandExpressionscourier

[?k??r??]

n.信使；專遞員spreadsheet[?spred?i?t]n.電子數(shù)據(jù)表telescope[?tel??sk??p]

n.望遠(yuǎn)鏡;（射電）望遠(yuǎn)鏡update[?p?de?t]

vt.更新;為…提供最新信息upload

[?p?l??d]

vt.上傳emailaddress郵件地址

BackPracticeImagineyouareaselleronAliExpress.Abuyervisityourstoreandwantstobuysnowboots.Completethefollowingdialogwiththesentencesinthebox.Seller: Hi,how’sitgoing?Buyer: Fine.It’sjustabitcoldthesedays.Seller: Isitsnowingtoday?Buyer: Yes,italwayssnowsinwinter.Seller: Ilikesnow.Bytheway,Ihavesomeexcellentsnowbootsinmyshop.Wouldyouliketotakealook?Buyer: Yes,1)________________?Seller: Sure.Thelinkis:/32223176048.html.Buyer: Oh,Ican’tvisitthelink,2)________________?Seller:OK,herearesomepicturesoftheboots,andifyouneed,3)______________.Buyer:That’sgreat.Ineedtobuyapairofsnowbootsformydaughter.I’llcheckmyemailand4)________________.Seller:OK.5)________________.Ifyouhaveanyquestions,pleasedon’thesitatetoask.Ihopewecanenjoyalong-termcooperation．Buyer:OK.CEBADSituation3IntroducingbasicinformationaboutproductsListentotheconversationbetweenthebuyerAandthesellerB,fillintheblanks.A:Hi，areyouthere?B:Hello,(1).A:Ilikethebikesinyourshopverymuch.What'syourmainrange?B:Generallyspeaking,weprovidebikesforbothgentlemenandladies,size23,25and27inches.Wecan(2)accordingtothe(3).Herearethe(4)thecataloguesandthepatternbooks.A:Ilookedatthewebsiteandthought(5)aboutyourproducts.B:Dearcustomer,ourbikesareall(6)designs.TheyaredifferentfromthoseonthemarketandtheyaresoldverywellinCanada.A:What(7)yourproductfromthecompetition?B:OurproductscanbeunlockedautomaticallythroughthemobileAPP,withthefunctionofretrieving.A:IstheAPPuser-friendly?B:Yes.Itisveryeasytouse.A:Howdoyou(8)?B:Anyofournewproductsshallgothrougha1-3monthtestingperiod.Youcan(9)duringthe(10).(1)atyourservice(2)varythecolorsbuyer'srequirements(4)linksto(5)nothingspecial(6)up-to-dateseparates(8)ensurequality(10)probationperiodreturnitunconditionallyBackPracticeTranslatetheChinesesentencesintoEnglish.1）Buyer：你們的V字領(lǐng)T恤有哪些顏色？（V-neckT-shirt）

Seller:Thereare7colorsavailable,includingblue,lightblue,darkblueandpink.2）Buyer：這些短褲尺碼齊嗎？（panties）

Seller:No,notallsizesareavailablenow.WeonlyhaveLandXL.3）Buyer：我想買竹纖維打底褲，有什么推薦的款式嗎？（bamboofiber）

Seller:Sure.Doyoulikethisone?4）Buyer：我想了解這款山地自行車是否有白色？（mountainbike）

Seller:I'msorrythatthewhitebikeisoutofstock.Weneed25-30daystoproduceitif

youwantit.5）Seller：這些是我們店里最新款的手機(jī)殼。（phonecase）

Buyer:What'sthepriceforadozen?WhatcolorsdoyouhavefortheV-neckT-shirts?Arethepantiesavailableinallthesizes?I’dliketobuysomeleggingsmadefrombamboofibers.Canyourecommendsomepatterns?Iamwonderingifthisstyleofmountainbikeisavailableinwhite.Thesearethelateststylesofphonescasesatourstore.Situation4Products’AttractionsListentotheconversationbetweenthebuyerandtheseller.Thebuyerisinterestedinthescarvesattheseller'sstore,andthesellerisintroducingthescarves.Fillintheblanksandanswerthequestions.Buyer:Hi.Seller:Hi,(1)WhatcanIdoforyou?Buyer:Hello!I'minterestedinsomeofyourscarves.Arethescarveswiththecolornumbers5,11,21,29and37all(2)?Seller:Yeah.Theoneswithalinkareinstock.Doyoulikethescarves(3)Buyer:Yes,thepicturesareimpressive.Seller:Believeme,it'sagreatchoice.Thecolors(4).Youshouldbuythem.Buyer:Thisismyfirstvisittoyourstore.I'mabitworriedaboutquality.gladtomeetyou.(2)instock(3)inthese5colors?(4)gowithmanyoutfitsSeller:Iunderstandwhyyouareworried.I'mproudtotellyouthatourscarves(5)thoseofothermanufacturers.Youcanseethey'rereallypopularbasedonthelargequantitiesoforders.Thescarvesinthe5colorsareall(6)I'msureyou'lllovethem.Buyer:Idohopeso.I'mnotsureifthey're(7)coldwinters.Seller:They'rewinterscarvesmadeofthickcottonthatwillkeepyourneckverywarm.Theyalsomakenicegiftsforteenagers.Buyer:Howdotheyfeel?Seller:They're(8).Youcanwrapthescarfaroundyourheadifyoulikewhenwalkingoutdoors.You'llfallinlovewithit.BuyerOK,thenI'llbuythescarveswiththecolornumbers5,11,21,29and37!Seller:Thanksalot.Please(9）ifyouthinkthey're(10)afterwearingthem.(5)aresuperiorinquality(6)topquality(7)suitablefor(8)softandcomfortable(9)recommendthescarvestoyourfriends(10)worththemoneyBackPracticeTranslatetheChinesesentencesorexpressionsineachdialogintoEnglish.1)Seller:Thebackpackisagoodqualityproductwithagreatamountof_____________(存儲空間)andithasquiteafew_________(口袋).2)Buyer:Don’tworry.(由于它們是最近上傳的新款，很多顧客都下單了)_______________________________________________3)Buyer:DoAmericanslikethepanties?Seller:Yeah,________________________________________(它們在美國和英國很受歡迎).4)Buyer:Canyourecommendsomeitemstome?Seller:(我剛發(fā)給您的這些款式都是冬季的暢銷品)_____________________________________________storagespacepockets2)Theyarelateststylespostedrecently.Manycustomershaveplacedorderswithus.3)theyarereallypoplarintheU.S.A.andtheU.K.4)ThestylesIsentyoujustnowarethebestsellersinwinter.Task1Task2WritingTask1E-storeIntroductionPractice:Pleasecompletethestoredescriptionforthefollowingstore.Task1E-storeIntroductionPractice:Pleasecompletethestoredescriptionforthefollowingstore.JewelryPalace@,

(成立于）in2004,registeredintheUSAandEurope,locatedinBeiing,China.Wearecomittedtoprovidinganintegratedweb-basedgemstonejewelrytrade

（供應(yīng)鏈）

servicetoconsumersandbusinessesaroundtheworld.Ourbrandoffersadiverse

（選擇范圍）

,withfavourablepricingandexcellentquality.Ourvarioushighqualitydesignsandappropriategemstoneselectionmeetsthecustomer's

（偏好）

andexpectations。Asabrandleaderontheonlineretailerplatform，JeelryPalacehasa

（獨(dú)特的）

stylespectrumfromclassicrightuptocontemporary.Ourmain

(焦點(diǎn)）iscenteredaroundtheextensivebridalcollection.Practice:You

are

selling

baby

dolls

on

Amazon.

A

buyer

named

James

fromtheUSA

is

interested

in

one

of

your

dolls

as

shown

in

the

following

picture.Now

you

write

an

email

to

James

and

reply

his

inquiry

about

theinformation

of

the

product.

In

this

email,

the

most

important

four

stepsare:(1)Express

thanksfor

buyer's

inquiry;2)Make

clear

the

sizeand

material

of

theproduct;

(3)

Providesome

additionalinformation,

such

asthe

special

discount;(4)Express

expectation.Task2ProductIntroductionPassiveVoiceTranslationGrammarandTranslation語態(tài)是用來表明主語和謂語動詞的邏輯關(guān)系，是主謂（主動）關(guān)系還是動賓（被動）關(guān)系。分為主動語態(tài)和被動語態(tài)兩種。一．被動語態(tài)的形式：基本結(jié)構(gòu)：助動詞be+及物動詞的過去分詞done但是被動語態(tài)不單獨(dú)使用，必須跟時態(tài)結(jié)合在一起使用，結(jié)合的方法如下：助動詞be有時態(tài)變化，而過去分詞done形式保持不變。二．使用被動語態(tài)的情況(1)不知道或沒有必要知道誰是動作的執(zhí)行者時。Theyoungmanwasinjuredinthecaraccident.(2)需要強(qiáng)調(diào)動作的承受者時。Booksandnewspapersinthereadingroommustn'tbetakenaway.(3)為了使語氣婉轉(zhuǎn)，避免提及自己或?qū)Ψ綍r。Everybodyisexpectedtoobeythefollowingrules.(4)動作的執(zhí)行者不是人而是無生命的事物時。Thewindowswerebrokenbystrongwind.(5)有些習(xí)慣用法只以或常以被動語態(tài)形式出現(xiàn)。Iamdeterminedtotakemedicine.三．主動語態(tài)與被動語態(tài)的轉(zhuǎn)化(1)最基本的變化是將主動句的賓語變?yōu)楸粍泳涞闹髡Z，主動句的謂語變?yōu)椤癰e＋及物動詞的過去分詞”形式，主動句中的主語變?yōu)閎y結(jié)構(gòu)，有時可省略。Wewilldiscusstheplantomorrow.→Theplanwillbediscussedtomorrow(byus)．(2)謂語動詞有兩個賓語，變成被動語態(tài)時，通常將指人的間接賓語轉(zhuǎn)化成主語，有時也可將指物的直接賓語轉(zhuǎn)化成主語。Themothergavethechildsomemoney.→Thechildwasgivensomemoney(bythemother)．或Somemoneywasgiventothechild(bythemother).注意：用直接賓語作被動語態(tài)的主語時，通常要在間接賓語前加上適當(dāng)?shù)慕樵~(如to，for等)，以加強(qiáng)間接賓語的語氣。TheyawardedhimtheNobelPrize.→TheNobelPrizewasawardedtohim.(3)謂語動詞后跟復(fù)合賓語，變成被動語態(tài)時，賓語轉(zhuǎn)化成主語，賓語補(bǔ)足語不變化，但相應(yīng)成為主語補(bǔ)足語。Theypaintedthehousewhite.→Thehousewaspaintedwhite(bythem)．(4)帶有賓語從句的句子變成被動語態(tài)時，通常用it來作為被動句的形式主語，謂語動詞改為bedone結(jié)構(gòu)，賓語從句保持不變。TheysaidthathehadgoneabroadtostudyEnglish.→ItwassaidthathehadgoneabroadtostudyEnglish.四．沒有被動語態(tài)的動詞（備注：短文改錯常考被動語態(tài)的誤用）1)系動詞：如be.become,look,sound,feel,taste,smell等。Hefinallybecameadoctorfiveyearslater.Yoursuggestionsoundsgreat.2)不及物動詞（短語）：如begin,start,come,go,arrive,dance,jump,run,live，die,exist,survive（幸存）,escape（逃跑），recover（恢復(fù)），retire（退休），talk,work，succeed,fail,happen,occur（發(fā)生）,takeplace（發(fā)生）,passaway（逝世）等。Thereoncelivedanoldlady.那里曾經(jīng)住著一位老婦人。Unfortunately,nooneinthetownescapedfromthebigearthquake.不幸的是，鎮(zhèn)子上無一人從大地震中逃脫。Myfatherretiredthreemonthsago.我父親三個月前退休了。Somestrangethingstookplaceinthesmallvillagelastyear.那個小村莊去年發(fā)生了一些怪事。3)一些表示狀態(tài)及擁有的及物動詞：keep，hold，have，get，owe，belongto，cost等動詞或短語動詞沒有被動語態(tài)形式。Thishallcanhold500people.Thehousebelongstomyuncle.BackPracticeTranslatethefollowingsentencesintoEnglish.1)他經(jīng)常被要求加班。_____________________________________________________________________2)眾所周知，他是城里最好的牙醫(yī)。_____________________________________________________________________3)我們被告知早點(diǎn)到。_____________________________________________________________________4)這個研究由政府支持。_____________________________________________________________________Heisoftenmadetoworkovertime.Itisknownthatheisthebestdentistinthetown.Weweretoldtoarrivemuchearlier.Theresearchwassupportedbythegovernment.5)這本書值得讀。_____________________________________________________________________6)約翰和簡上個月結(jié)婚了。_____________________________________________________________________7)他應(yīng)該8點(diǎn)到這里。_____________________________________________________________________8)圖書館星期天不開放。_____________________________________________________________________Thebookisworthreading.JohnandJanegotmarriedlastmonth.Hewassupposedtobehereat8o’clock.Thelibrarydoesn’topenonSunday.Makinginference(1)PracticeReadingComprehension一、考試要求《考試說明》關(guān)于閱讀能力的考查不但要求學(xué)生要理解具體事實(shí)細(xì)節(jié)，也要理解抽象的含義；既要理解字面意思，又要理解其深層含義，包括作者的態(tài)度、觀點(diǎn)、意圖等；既要求理解文章中某句、某段的含義及全文的邏輯關(guān)系，又要求根據(jù)其含義及邏輯關(guān)系進(jìn)行判斷和推理。推理判斷題要求考生根據(jù)文章提供的事實(shí)和線索進(jìn)行邏輯推理，推斷出作者沒有提到、沒有明說的事實(shí)或者可能發(fā)生的事實(shí)。即判斷事情發(fā)展的前因后果、人物的動機(jī)目的、作者的意圖以及文章的邏輯結(jié)構(gòu)等。這種題型的特點(diǎn)是以文中所給事實(shí)為依據(jù)，但其結(jié)果又絕不是該事實(shí)本身。考查學(xué)生透過詞語的字面意義去理解作者的言外之意或弦外之音的能力，屬于深層理解題。此類題是閱讀理解的重頭戲，一般設(shè)題5—7個。二、命題特點(diǎn)和應(yīng)試策略常以infer，imply，suggest，conclude，learn，intend，mean，describe，purpose等詞提問。或提問中含有表示推測的情態(tài)動詞，如can，could，might，would等和其他表示可能性的動詞，如probably，mostlikely等。從設(shè)題的角度，常見的推理判斷題可分為以下類型：1.推斷隱含事實(shí)細(xì)節(jié)必須要以文字信息為依據(jù)，立足已知，推斷未知，推理出來的事實(shí)細(xì)節(jié)，既不能是文中明述的內(nèi)容（主要指題干中提及infer，imply這類詞的時候），又不能對文字信息進(jìn)行過度推理。PracticePractice1Fora400-year-oldartform,operashadabadfame:overweightactressessingingthewordswhicharehardtounderstandinoneofthoseromancelanguagesyouweresupposedtolearninhighschool.Andwithticketscostingasmuchas$145aperformance,operagoersalsohaveacertainappearanceinpeople’smind:rich,well-dressedandold.…Q:Fromthispartwecaninferthat_____.A.operasareperformedinadifficultlanguageB.operasarenotsopopularanartformtodayPractice2…Evenso,thiswasafightIhadtowin:Iwasallthatstoodbetweenthebearandmyfamily,whowouldstandlittlechanceofrunningfasterthanabrownbear.Thebearhitatthecamera,cuttingitoffthetripod(三腳架).Iraisedmyleftarmtoprotectmyface;thebeastheldtightlyonthetripodandpresseditintomyside.Myarmcouldnotmove,andIsensedthatmybonesweregoingtobreak.Drawingbackmyfreehand,IstruckthebearashardasIcouldforfivetosixtimes.ThebearopeneditsmouthandIgraspeditsfur,tryingtopushitaway.Iwasactuallywrestling(扭打)withthebearatthispoint.Then,assuddenlyasithadbegun,thefightended.Thebearmovedbacktowardtheforest,beforereturningforanotherattack—thefirsttimeIfeltpanic.Apparentlysatisfiedthatwecausednofurtherthreat,thebearmovedoff,destroyingafenceasitwent.Myarmwasinjured,buttheoutcomeforuscouldhardlyhavebeenbetter.I’mproudthatmyfamilyremainedclear-headedwhenpaniccouldhaveledtoaverydifferentoutcome.Q:Thebearfinallywentawayafterit_____.A.feltsafe B.gotinjuredCultureTips:ProductDescriptionProductdescriptionsplayahugepartingeneratingsales.Butwhatshouldtheysay?Howlongshouldtheybe?Whatformatisbest?Howtomakethemrankhighinsearchengines?Wesuggestusingthefollowingtemplatetoensureyouarecraftingthebestproductdescription.1.Thinkaboutthewho,what,where,when,why,andhowbeforewritingJournalistsutilizetheWho,What,Where,When,WhyandHowmethodforgettingacrossthefactsoftheirstories,andfollowingthisprocessisthefirststepincraftingacompellingproductdescription.2.DeterminethebestformattodescribeyourproductsThenextstepisdeterminingthebestformatfortheaboveinformation.Sincesomeshoppersonlyscantextonwebsites,it'sagoodideatohavealistofbulletpointsthatcoverthemostimportantproductdetai