1、平衡記分卡（Balanced Scorecard）概要,企業(yè)資源管理研究中心（AMT） 整理,學習與成長 - 雇員滿意度 - 團隊精神 - 信息利用程度,財務(wù) - 成本最優(yōu),使命 愿景 戰(zhàn)略,客戶 - 客戶滿意度,內(nèi)部運營流程 - 有效的內(nèi)部控制 - 有效的供應(yīng)商管理 - 綜合利用多種獲得資源的途徑 - 流程不斷改進,平衡記分卡的目標與衡量方法,MISSION To provide acquisition and assistance services to support accomplishment of the Departments programmatic goals and obj

2、ectives.,STRATEGY To change the present systems culture, management systems, and line processes consistent with the principles of Quality Management, in order to establish and maintain: a customer focus, a sense of urgency, continuous and breakthrough process improvement, and an emphasis on results.

3、,VISION To deliver on a timely basis the best value product or service to our customers while maintaining the publics trust and fulfilling public policy objectives.,CUSTOMER - Customer Satisfaction,CUSTOMER PERSPECTIVE,A-6,Customer Satisfaction,CORE Customer Satisfaction Index Data Source: Customer

4、Climate Survey Also, documented results from formal Baldrige, Presidential or Energy Quality Award Self-Assessments and Site Visit Evaluations Elements: Timeliness: Extent of customer satisfaction with timeliness of procurement processing; planning activities; and on-going communications Quality: Ex

5、tent of customer satisfaction with the quality of procurement services Communications: Extent to which procurement communicates accurate information which impacts the work of my organization,85% customer satisfaction rating in 1998 (90% in 1999, 95% in 2000),CUSTOMER PERSPECTIVE,OBJECTIVE MEASURE NA

6、TIONAL TARGET,A-7,CUSTOMER PERSPECTIVE,OBJECTIVE MEASURE NATIONAL TARGET,(Appropriate targets will be negotiated between the Cognizant DOE Contracting Officer and the contractor purchasing organization),Customer Satisfaction (Cont .),OPTIONAL Data Source: Real-time Transactional Survey (if appropria

7、te) Elements Menu: Schedule Cost Best Value Performance against standard/commitment Overall Satisfaction A-8,INTERNAL BUSINESS PROCESSES -Effective Internal Controls -Effective Supplier Management -Effective Utilization of Alternate Procurerment Approaches -Streamlined Processes -Acquisition Process

8、 -Good Corporate Citizenship through Purchasing,INTERNAL BUSINESS PROCESS PERSPECTIVE,A-13,Effective Internal Controls Data Source: Transactional review of purchasing files, review boards and Local Purchasing Information Systems (LPIS) Effective Supplier Management Data Source: LPIS Effective Utiliz

9、ation of Alternate Procurement Approaches Data Source: LPIS,Core: % of systems in full compliance with stakeholder requirements (e.g., applicable laws, regulations, terms and conditions of contracts, ethics, etc.) based on self-assessment and subject to fatal flaw considerations Core: % Delivery on-

10、time Optional: Supplier Satisfaction Prequalified suppliers as a % of all suppliers Rejection rates due to non-conformance to contract requirements Core: Optimum % of transactions placed by users (JIT, Procurement Card, etc. divided by the sum of total transactions) Optional: % utilization of ICPT a

11、nd other leveraged purchases % of RFPs over $100K issued electronically A-14,Meets or exceeds expectations 85% on-time delivery (includes JIT) (Appropriate targets will be negotiated between the Cognizant DOE Contracting Officer and the contractor purchasing organization),INTERNAL BUSINESS PERSPECTI

12、VE,OBJECTIVE MEASURE NATIONAL TARGET,Streamlined Processes Data Source: LPIS Acquisition Process Data Source: LPIS Good Corporate Citizenship through Purchasing Data Source: Local goals as negotiated with cognizant DOE office,Core: Number of critical processes reengineered/ redesigned. or re-validat

13、ed Optional: % purchase action utilization of Electronic Commerce Core: Average cycle time (exception: Procurement Card) Optional: Average cycle time($100,000) Core: % of economic and social diversity and local participation program goals achieved, including: SB and SDB Goals Regional/Local Outreach

14、/Support Good Neighbor Program A-15,Two annually 20 days cycle time (CAPS) Specific negotiations with local DOE Office,INTERNAL BUSINESS PERSPECTIVE,OBJECTIVE MEASURE NATIONAL TARGET,LEARNING AND GROWTH - Employee Satisfaction - Employee Alignment -Information Availability,LEARNING AND GROWTH PERSPE

15、CTIVE,A-21,Employee Satisfaction Data Source: Employee Climate Survey Also, documented results from formal Baldrige, Presidential or Energy Quality Award Self-Assessments and Site Visit Evaluations Employee Alignment Data Source: Employee Performance Appraisals and Local Purchasing Information Syste

16、ms as appropriate Information Availability Local Purchasing Information Systems as appropriate,LEARNING AND GROWTH PERSPECTIVE,OBJECTIVE MEASURE NATIONAL TARGET,Core: Employee Satisfaction Index Employee Satisfaction Index includes data from employee survey, focus groups, absenteeism, and voluntary

17、terminations Core: Employee Alignment % of employees whose actual performance is aligned with Key Success Factors Core: Information Availability Measure This is a measure of useful information (e.g., policies, procedures, operational reports) available to employees,(Appropriate targets will be negot

18、iated between the Cognizant DOE Contracting Officer and the contractor purchasing organization.) 90% aligned 90% of work groups have the data they need to do their jobs,A-22,FINANCIAL - Optimum Cost Efficiency of Purchasing Operations,FINANCIAL PERSPECTIVE,A-27,Optimum Cost Efficiency of Purchasing Operations Data Source: Local Purchasing Information Systems.,Core: Cost to Spend Ratio: