1、Five Practices and Ten Commitments of Successful Leaders 成功的領(lǐng)導(dǎo)者的五項(xiàng)實(shí)踐和十項(xiàng)投入 1.Challenging the Process 1.Search for Opportunities 尋找機(jī)會(huì) 向程序挑戰(zhàn) 2.Experiment and Take Risks 試驗(yàn)并敢于冒險(xiǎn) 2.Inspiring a Shared Vision 3.Envision the Future 想象未來(lái) 激發(fā)一個(gè)共同的愿景 4.Enlist Others 號(hào)召他人 3.Enabling Others to Act 5.Foster Collab

2、oration培養(yǎng)合作精神 使他人有能力去做 6.Strengthen Others給他人以力量 4.Modeling the Way 7.Set the Example 設(shè)立榜樣 身先士卒，以身作則 8.Plan Small Wins計(jì)劃取得小的勝利 5.Encouraging the Heart 9.Recognize Individual Contribution 鼓舞人心 認(rèn)可個(gè)人的貢獻(xiàn) 10.Celebrate Accomplishment 慶祝成就,特征 序號(hào) 百分比 Honest 誠(chéng)實(shí) 1 83 Competent 有能力的 2 67 Forward-looking 有遠(yuǎn)見 3

3、62 Inspiring 鼓舞人心 4 58 Intelligent 智慧 5 43 Fair-minded 公正 6 40 Broad-minded 坦蕩 7 37 Straightforward 直截了當(dāng) 8 34 Imaginative 有想象力 9 34 Dependable 可靠 10 33 Supportive 能提供支持 11 32 Courageous 有勇氣 12 27 Caring 關(guān)心 13 26 Cooperative 合作 14 25 Mature 成熟 15 23 Ambitious 有雄心 16 21 Determined 堅(jiān)定的 17 20 Self-contr

4、olled 有自控力 18 13 Loyal 忠誠(chéng) 19 11 Independent 獨(dú)立 20 10,成功領(lǐng)導(dǎo)者的關(guān)鍵特征,What do you do when youre stuck with a group of employees whose work isnt up to par? People who lack experience. enthusiasm. or the skills you expected them to have? 當(dāng)你面對(duì)一群不能按照標(biāo)準(zhǔn)完成工作的員工，你該如何應(yīng)對(duì)？他們?nèi)狈?jīng)驗(yàn)，缺乏工作熱情，或是缺乏你期望他們擁有的技能,MAKE THE BEST

5、OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,You could run to the boss and ask for replacements. But what if there are none available? Complaining wont help, and it might make the boss think you cant handle the situation. 你可以跑到老板那里要求換人。但是如果找不到合適的呢？抱怨是沒有用的，而且抱怨也會(huì)讓老板認(rèn)為你無(wú)法控制局面。,MAKE THE BEST OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,O

6、ne thing you might be tempted to do is let these people know what you think of them! Unfortunately, that will do more harm than good. If the people assigned to you think youre just putting up with them, theyre not going to feel like trying harder.你或許會(huì)想告訴這些人你對(duì)他們的想法。但不幸的是，那樣只會(huì)使事情更糟。如果你手下的人認(rèn)為你是在容忍他們，他們

7、就不會(huì)再更加努力了。,MAKE THE BEST OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,The best answer - the only answer - is to accept the situation and make the best of it. These people are yours. like it or not. Your job is to get the best out of what youve got - even if it takes extra effort and patience. Dont expect miracles. Ju

8、st get on with it.最好的方法和唯一的答案-就是接受現(xiàn)狀，并且改變它。這些員工是你的, 喜歡或是不喜歡。你的工作是把現(xiàn)有資源發(fā)揮得更好-即使需要你付出更多努力和耐心。不要期望奇跡出現(xiàn)。,1. MAKE THE BEST OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,Even if youre stuck with some pretty unqualified people, theres bound to be some good in them. Look for it. its the only thing youve got to build on. Remin

9、d yourself that theres gold in everyone if you dig deep enough. 即使你周圍都是些不十分合格的人，他們身上總是有優(yōu)點(diǎn)可以成為你修筑成功的基礎(chǔ)。提醒你自己只要挖夠深度，從每個(gè)人身上你都能挖到金子。,MAKE THE BEST OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,When you discover anything good about your people, nurture it with praise - sincere, frequent, hearty praise. Applaud even the sma

10、ll things you might overlook in a more qualified group. If you can convince people they have what it takes to do better, theyll want to improve.當(dāng)你在員工身上發(fā)現(xiàn)優(yōu)點(diǎn)時(shí)，用贊美來(lái)滋養(yǎng)它，真誠(chéng)地，頻繁地，真心地贊美。稱贊那些即使在比較好的團(tuán)隊(duì)中都非常小的你容易忽略的事。如果你能說(shuō)服人們?nèi)绾慰梢宰龅酶?，他們?huì)很愿意去改善。,MAKE THE BEST OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,Once these people begin t

11、o believe they can succeed, set new sights for them. But dont aim too high - just a little above where they are now. If you help people make just one step up, pride will take them to the next step. and the next.一旦這些員工開始相信他們能夠成功，就給他們?cè)O(shè)立目標(biāo)。但是不要太高-僅僅提高一點(diǎn)。如果你幫助他們上一個(gè)臺(tái)階，成就感會(huì)帶著他們走向更高一個(gè)臺(tái)階，然后再高一個(gè)臺(tái)階。,MAKE THE

12、BEST OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,While youre developing their strengths, accept the weaknesses of your staff - even those little things you wouldnt tolerate in a more qualified group. If you constantly criticize, people wont develop the confidence they need to do a better job.在你發(fā)展他們的實(shí)力的時(shí)候，接受他們的弱點(diǎn)。即使這

13、些缺點(diǎn) 是你在更好的團(tuán)隊(duì)中無(wú)法接受的。如果你總是批評(píng)，人們將無(wú)法增加那種能把工作做得更好的自信。,MAKE THE BEST OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,Many supervisors surprise themselves with what they do with a below-par team. If you accept people for what they are. build little by little on strengths. and dont become discouraged by weaknesses. you can turn

14、 even a mediocre bunch into a good one. Thats good management!許多管理者都會(huì)驚訝于自己對(duì)那些能力欠缺的團(tuán)隊(duì)采取的措施。如果你接受了這群人，請(qǐng)一點(diǎn)點(diǎn)建立他們的能力，而不要由于他們的弱點(diǎn)而氣餒。 你可以變平庸為上等。這就是優(yōu)秀的管理。,MAKE THE BEST OF WHAT YOUVE GOT 充分利用現(xiàn)有人員,SHOW APPRECIATION 表示感激/表?yè)P(yáng),清朝末年,著名學(xué)者俞樾在他的中講過這樣一個(gè)故事: 京城有個(gè)官吏要到外地就任.臨行前,他去跟恩師道別. 恩師對(duì)他說(shuō): 外地不比京城, 要謹(jǐn)慎從事. 官吏說(shuō): 沒關(guān)系,現(xiàn)在的人

15、都喜歡聽好話,我呀,準(zhǔn)備了一百頂高帽子. 恩師一聽這話,很生氣,以教訓(xùn)的口吻說(shuō):做人要正值, 你怎么可以這樣? 官吏說(shuō): 恩師喜怒,我這也是沒有辦法的辦法.要知道,天底下象您這樣謙虛不喜歡戴高帽子能有幾位呢? 官吏的話剛說(shuō)完, 恩師就得意地點(diǎn)頭說(shuō)：你說(shuō)的倒也是。 從恩師家出來(lái)，官吏對(duì)他的朋友說(shuō)：我準(zhǔn)備的100頂高帽，現(xiàn)在僅剩99定了！,What would you guess is more important to employees - a bigger paycheck or a sincere “Thank you” from the boss? Research shows more

16、 money is actually less important than the feeling of being appreciated. 你猜一猜對(duì)雇員來(lái)說(shuō)什么更重要，更多的薪金支票，還是上司真誠(chéng)的“謝謝你”。研究表明越多的金錢實(shí)際上沒有真正的感激之情來(lái)得重要。,SHOW APPRECIATION 表示感激/表?yè)P(yáng),People must have money for necessities like food, clothing, and housing. But money cant buy something people want once these basic needs a

17、re met - and thats the feeling of being needed by other people. 人們必須有錢來(lái)支付生活必需品, 如食物，衣服，住房。但是當(dāng)這些基本要求都達(dá)到時(shí)，金錢還是無(wú)法買到人們想要的有些東西。那就是別人需要你的那種感覺。,SHOW APPRECIATION 表示感激/表?yè)P(yáng),People want to believe that they are valuable or important. It makes them feel good. 人們都愿意相信自己是有價(jià)值的或重要的。這讓他們感覺良好。,SHOW APPRECIATION 表示感激/

18、表?yè)P(yáng),Nothing makes people feel they are valuable more than appreciation. They can be happy with their own work, but if someone else is pleased as well, thats much more important to them. 沒有比感激更能使人們覺得自己的價(jià)值了。他們可以因?yàn)樽约旱墓ぷ鞲械介_心，但是如果別人由于你也變得開心的話，那你對(duì)他們來(lái)說(shuō)就太重要了。,SHOW APPRECIATION 表示感激/表?yè)P(yáng),Praise from anyone can

19、make a person feel good. But when it comes from the boss, a worker feels even better! Appreciation from someone you look up to always means more. 別人的贊揚(yáng)可以使人感覺很快樂。但是當(dāng)贊揚(yáng)來(lái)自上司，員工會(huì)感覺更好！來(lái)自你尊敬的人的感激那就更具意義。,SHOW APPRECIATION 表示感激/表?yè)P(yáng),A little appreciation can make even the worst of jobs worth doing. Sincere th

20、anks from the boss helps make even the dullest, messiest task seem worth the effort. 一點(diǎn)點(diǎn)感謝可以使人覺得即便是最爛的工作也值得去做。上司真誠(chéng)的感謝會(huì)讓員工面對(duì)最枯燥乏味和最繁重工作似乎也愿意去努力。,SHOW APPRECIATION 表示感激/表?yè)P(yáng),In the hectic workplace, many supervisors forget to show any appreciation for days and weeks on end. Yet they never forget to give

21、 out a paycheck. The problem is that workers need both, on a regular basis. 在繁雜的車間里，許多主管連續(xù)數(shù)天,甚至數(shù)周都不記得表示感謝，但是他們不會(huì)忘記發(fā)放薪金。問題是，按正常情況，這兩樣員工都是需要的。,SHOW APPRECIATION 表示感激/表?yè)P(yáng),The funny thing about appreciation is that it not only satisfies a need. it creates a desire for more. The worker who is praised once

22、 tries to earn more praise in the future. 有趣的是，感激不但能滿足某種需求，還可以創(chuàng)造要求更多的愿望。被表?yè)P(yáng)過一次的員工會(huì)更努力地去贏得更多的表?yè)P(yáng)。,SHOW APPRECIATION 表示感激/表?yè)P(yáng),Dont wait for the “right time” to recognize employees good work. Theyll be much more satisfied and theyll try harder if you appreciate their efforts along the way. 不必等待合適時(shí)機(jī)才去認(rèn)可員工

23、優(yōu)秀的工作表現(xiàn)。如果你一直感謝他們的努力，他們會(huì)更加滿意并且更努力地工作。,SHOW APPRECIATION 表示感激/表?yè)P(yáng),SHOW APPRECIATION 表示感激/表?yè)P(yáng),表?yè)P(yáng)的5個(gè)訣竅： 要樂于表?yè)P(yáng) 表?yè)P(yáng)要及時(shí) 表?yè)P(yáng)的內(nèi)容要具體 表?yè)P(yáng)的語(yǔ)氣要真誠(chéng) 要注意表?yè)P(yáng)的場(chǎng)合,Like it or not, supervisors are always in the spotlight. In their departments, the way they do things is the way their people tend to do things too. Your workers

24、naturally look to you, their boss, to set the example. 喜歡還是不喜歡，管理者總是在眾目睽睽之下。在部門內(nèi)部，他們的做事方法會(huì)成為其他員工做事所仿效的模式。你的員工很自然的會(huì)向你看齊，你是他們的老板，他們的榜樣。,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,If you get in early and get a fast start, others tend to do the same. If youre pretty casual about when you arrive, why should the people wh

25、o work for you be concerned about punctuality? 如果你到得早并且很快開始工作，其他人也會(huì)漸漸地和你一樣。如果你上班時(shí)間比較隨便，為什么你手下會(huì)關(guān)注準(zhǔn)時(shí)的問題? 。,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,Throughout the day workers watch how the boss goes about things. looking for clues as to whats really expected of them. If the boss is neatly dressed, for example, every

26、one else will think they probably ought to dress well too. 從早到晚，員工都會(huì)觀察老板是如何處事的.從中尋找一些線索, 了解老板對(duì)他們有什么期望。如果老板著裝整潔，其他每個(gè)人都會(huì)想自己也該好好著裝整潔了。,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,At the end of the day, if you pack up 10 minutes early, the people who work for you arent going to hang around much longer. If you regularly s

27、kip out early, but expect your people to stay to the last minute, youre just fooling yourself. 每天快下班時(shí)，如果你提前10分鐘收拾東西，為你工作的人也不會(huì)多作停留。如果你總是提前跑掉卻指望你的員工堅(jiān)持到最后一分鐘，那么你是在自欺欺人。,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,If the boss shows respect for safety rules, others will tend to respect them too. But if the boss lights up

28、in a nonsmoking area, for example, why shouldnt everybody else sneak a smoke there too? 如果上司對(duì)安全規(guī)章表示尊重，其他人也會(huì)逐漸尊重。舉個(gè)例子，如果老板在禁煙區(qū)吸煙，為什么其他人不能偷偷地在那兒吸呢？,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,If you are enthusiastic, those who work for you are likely to be too. If you usually have a smile on your face, its a good bet t

29、hat the people in your outfit wont wear a frown. 如果你充滿熱情，那么為你工作的人也很有可能那樣。如果你總是面帶微笑，我敢肯定，在你團(tuán)隊(duì)中其它的人也不會(huì)愁眉苦臉。,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,The most important example any supervisor can set is in the effort he or she puts into the job. If a boss takes it easy and sets a leisurely pace, why shouldnt everyone

30、 in the company do the same? 對(duì)于任何管理者來(lái)說(shuō)，他/她能樹立的最重要的榜樣就是努力工作。如果一個(gè)上司做事松懈，為什么公司其他人就不能也這樣呢？,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,The motto of the Army Infantry is “Follow me.” That says a lot. The sergeant who wants soldiers to rush to the enemy has got to lead the charge. Its the same for supervisors. What you do

31、is just as important as what you ask people to do. Like it or not, you are the model for everyone. 軍隊(duì)步兵團(tuán)的格言是“跟隨我”。它代表了很多。想要士兵英勇作戰(zhàn)的軍士長(zhǎng)必須帶頭沖鋒陷陣。對(duì)管理者來(lái)說(shuō)也是一樣。你所做的和正是你希望別人怎么做, 是一樣的重要。喜歡或是不喜歡，你是大家的榜樣。,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,但是當(dāng)員工感到管理層的可信度低時(shí),他們極可能相 信其它員工:,僅僅當(dāng)被監(jiān)督時(shí)才生產(chǎn)。 主要靠金錢來(lái)激勵(lì)。 工作時(shí)說(shuō)組織的好話,私下卻不那樣認(rèn)為。 如果組織經(jīng)歷艱

32、難時(shí)期,會(huì)考慮尋找其它工作。,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,可信度具有最難以贏得的屬性。并且它是人性中最脆弱的。它是長(zhǎng)年累月,日積月累而贏得的。但是如果稍不注意,卻能在非常短的時(shí) 間中消失殆盡。 當(dāng)領(lǐng)導(dǎo)者用完了他們的可信度時(shí),他們會(huì)發(fā)現(xiàn)要將它贏回來(lái)幾乎是 不可能的了。,SETTING AN EXAMPLE 設(shè)立一個(gè)榜樣,Case StudyWHAT WOULD YOU DO? 你會(huì)怎樣做,In the past, your company permitted employees to take their vacations one day at a time. You, the supervisor, took advantage of this policy to spend long weekends at your summer cottage. The policy was recently changed because o