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diedis-not true.3.the state ofbravery-A and C Kookmin bank hasdiverse demands1.the passage wasform a-new report2.it can bein-20013.a goodrequires-all of the above4.a nextthat it-allows for interface5.lee sang that-more advancedby IBMArt ,said Picasso,how maps are created1.map is a lie that wetruth2.map resemblesthat-they mustimagination3.most mapbecause-the user overlooksreality4.refer to-the techniques used to crest maps5.the lastmainly-what thereader isPediatrican Dr,tonythan ever before1.the relationhealth-does exsit2.accidents happen-far morefamilies3.according toare-bothmental4.the impression that-the number going upIf you do not findto the customers1.it can be inferredwriter-discussedon internet2.crawler is -service3.the disadcangage it-provides tooinformation4.who can directories?-bothwebmaster5.which of not true?-searchon ieternetMusic which is original isof all to pass.1.a piece of music-has style2.we canin-a piece ofin harmony3.a piece ofgood if-itway4.according to thethat-pop introduced5.this passagewith-how to judge musicIf we were askedvery helpful1.which ofthe passage?-a writtenany questions2.we know verybecause-the peopleby a fire3.remembered to-stories of, song and events4. rememberedwhen-no writtenavailable5.it can be inferredhad-kepteventSo your customers haveon any software1.after the customersexcept-send thepossible2.in paraghph 1,-the essential issues3.the softwarethat-will labour4.the solutionsexcept-being plug and play5.this passage from-the script of a lectureThe flying fox isof a tree.1.the passage tells usbat in-the way they rest2.flying foxes tend to-lose a lot3.at daybreakto-come back to the sun4.flying foxesfights-to occupyplaces5.how to flyingyoung?they helpdangerPersonal interviewinginterpret answers1.it can be concluledarea-personaleffective2.sometimesbecause-boththe interviewing3.in the secondmeans-an affairs4.in the firstrefer to- personal interviewing5.according to the lastis-the interviewerwaysThe digital revolutionat a loss says wind.1.the passage wasfrom-an paper2.the paper by-jerry wind and vijay mahajan3.from the that-e-business pared withconsumers-aresatisfy5.in the lastmeans-companiesexpectationsMost people agree thatbe better off1.which of the passage?-there istaxation2.you can infer is that.-he probablytaxes3.youcan inferare the -rich4.you can inferis that-she mighttaxes5.in the lastmeans-in a better conditionSome people argue thatis the best1.what is thepassage?-tosport2.in the secondmeans-highest point3.according to of its-successes cup4. according tohe will-lose enjoyment5.what is games?-nationsat leastThese days,retailare are facedplatform1.the most in the overloaded information2.the KM toolsexcept-certain success in 3. the KMcan-trainonline4.ut can be inferredthat-PCsolutions5.what is the PC?-KMoverloadPeople over the age of 65senior citizens1.people of 65-are senior citizens2.many senior citizens-feelunsafe3.other senior citizens-all of the above4. senior citizensbecause-the more active5.implied but-most oflifeIn the u.s ,boy andcollege expenses1.the studengts in all -secondary-sixteen2.in America-dont pay any-must pay of money3.the taxdoesnt?-yes,it does4.according to-after finishing secongdary school5.about 50 per-work while studying some money forNew york e-commercein Armonk N.Y1.the reporterfrom- New york2.from the that-investors 19993.which of flicker?-a company having a store4.when was this?-20015.which of the university?itseducation. 電子商務(wù)英語同步練習(xí)策 第一、二大題 翻譯1. 他已成為各種貿(mào)易和商務(wù)的強(qiáng)有力的手段It has become a powerful medium and business transactions of all kinds 2. 電子貿(mào)易指網(wǎng)上財務(wù)往來電子商務(wù)則指有形式的網(wǎng)上交易E-commerce refers to financial transactions over the Web and e-business refers to all forms of transactions over the Wed3. 客戶服務(wù)已經(jīng)是并將繼續(xù)是一個主要的競爭因素Customer service has been and continues to be a major competitive factor4. 電子商務(wù)的交易通常涉及幾個互動的步驟E-business transactions often involve several interactive steps5. 那將給你以極大的競爭優(yōu)勢That will give you a serious advantage over your competition6. 當(dāng)你的公司電子商務(wù)化后，你與客戶之間的關(guān)系就改變了When you become an e-business you transform your relationship with your customers7. 客戶關(guān)系管理在你的商務(wù)程序中起決定作用Your most critical business process is customer relationship management8. 我們必須盡最大可能的利用我們已有的資源We must make the best possible use of the resources we have9. 男孩子們依次被召入會見考官The boys were summoned in turn to see the examiner10. 他做一切事情都不考慮后果He does everything regardless of the consequences11. 這部分我們討論企業(yè)的產(chǎn)品和服務(wù)以及行業(yè)和因特網(wǎng)的信息In this section we discuss the firms product or service along with information about the industry and internet12. 客戶將能夠舒舒服服的在家里享用信息，產(chǎn)品和服務(wù)Customers will be able to consume information product and service from the comfort of the homes13. 在因特網(wǎng)上可以直接得到信息產(chǎn)品和服務(wù)，這就省掉了中間商，還會引起經(jīng)濟(jì)萎縮The internet allows direct access to information product and service which cuts out middlemen and causes economic deflation 14. 投資于該計劃的機(jī)構(gòu)在審核該商務(wù)計劃時會有興趣了解公司任何在競爭中取勝Institutions financing the project which going through the business plan will be very interested in knowing how the company is going to beat the competition15. 該計劃應(yīng)對如何達(dá)到目標(biāo)市場做出描述The plan should describe how the target markets are to be reached16. 如果產(chǎn)品是在因特網(wǎng)上提供的無形信息就應(yīng)該創(chuàng)造某種定價模式來調(diào)節(jié)價格If the product is intangible information delivered over the internet one should try to create some sort of pricing model to justify its prices17. 網(wǎng)站最初將包含哪些特點及未來的擴(kuò)展計劃是怎樣的What features will be incorporated in the site initially and what are the plans for future enhancement or expansion18. 你必須有計劃的安排這些步驟以便將你的提議變成現(xiàn)實You must lay out the steps to make your proposal a reality19. 務(wù)必打個電話讓我們知道你已安全的回家Be sure to ring and let us know youve got back safely20. 這家旅館可以為80位客人提供住宿，此外還有幾個可供客人自己開火的套間The hotel itself can accommodate 80 guests and in addition there are several self-catering apartments21. 需要12個月來實施的戰(zhàn)略也不可能成功A strategy that requires more than 12 months to execute is also unlikely to succeed 22. 當(dāng)一個企業(yè)準(zhǔn)備建立電子商務(wù)時他應(yīng)該考慮清楚實現(xiàn)其戰(zhàn)略目標(biāo)的其他可選擇的途徑When preparing to establish an e-business presence enterprises should explicitly consider alternative ways to attain the strategic objectives 23. 我們要在出發(fā)前把一切規(guī)劃好We should get everything planned out before our departure 24. 正如把電子商務(wù)戰(zhàn)略融入整體電子商務(wù)戰(zhàn)略中是重要的一樣，把商務(wù)評價系統(tǒng)融入進(jìn)來也同樣重要Just as it is important to integrate the e-business strategy into the overall business strategy it is equally important to integrate business model25. 那樣，最好的途徑可能是開發(fā)新的潛能，改善現(xiàn)存的商業(yè)過程去實施新的商業(yè)模式In such instances the best approach may be to build new capabilities and transform existing business processes to implement a new business model26. 評價一個人要充分考慮他的成績We should take full account of his achievements while evaluating someone27. 有時可以創(chuàng)立一個內(nèi)在電子商務(wù)單位，然后把這單位分割出去成為獨立的法人In some cases it may be desirable to create an internal e-business unit and then spin off the unit as a separate legal entity28. 這一前景理論上可行但實際上吹噓過度While possible in theory the promise was clearly oversold29. 這當(dāng)然是重要的，但是董事會層面卻遠(yuǎn)遠(yuǎn)不能理解While that is certainly important the understanding needed at the board level goes well beyond that30. 為了獲得市場份額，他們必須竭盡全力To gain market share they will go to great lengths31. 然而，他解釋說，設(shè)立兩種對立的定價系統(tǒng)在某些時候可能導(dǎo)致不良企圖的滋生However he explains that setting up two separate pricing systems is likely to generate ill will at some point32. 守住承諾適用于客服務(wù)過程的每一步Following through on your promises applies to every step of the customer-service process33. 這就解釋了顧客通過同類比較發(fā)現(xiàn)的任何差別This will account for any differential a customer uncovers using an apples-to-apples comparison34. 我們要事先準(zhǔn)備所有申請材料We must have all the application materials prepared in advance35. 你需要確定顧客需要你的某種產(chǎn)品的原因和你的電腦怎樣才能滿足那種需求You need to identify why your customer needs your specific computer and how your computer meets that need36. 在商業(yè)中，客戶服務(wù)對于其成長和繁榮至關(guān)重要In any business customer service is vital to growth and prosperity37. 網(wǎng)絡(luò)讓你們建立起確實的一對一的動態(tài)關(guān)系The internet permits you to build a dynamic relationships that are really one on one38. 它確實需要你重新思考你的整個經(jīng)營方式和管理企業(yè)的策略It really involves rethinking the entire way you do business and how you run your organization39. 錢本身并不重要，重要的是錢的用途Money is not the end in itself but the application of it is most important40. 一旦有人跟你聯(lián)系就要回應(yīng)Once youre contacted be responsive41. 一開始，這個公司沒有管理和業(yè)務(wù)計劃，到現(xiàn)在為止一切進(jìn)展順利At the outset the company had no management and operations plan in place and things have worked out just fine so far42. 我們在銷售廠家的嬰兒產(chǎn)品的同時也提供生活方式和健康方面的信息We provide lifestyle and healthcare information along with baby products that we sell for manufacturers43. 這家公司預(yù)期1999年實現(xiàn)每月50%的增長The company expected a mouth-to-month growth rate of 50 percent 199944. 預(yù)測存貨需求最初對這個公司來說是件棘手的事情，但公司僅僅用了幾個月時間就在網(wǎng)上找到了銷售和存貨的感覺Predicting inventory needs was tricky for the company at first though it only took it a few months online to develop a sense of sales and inventory45. 現(xiàn)在，這家公司在剛剛建立自己的網(wǎng)站之后，正在尋求在其他玩具制造商曾經(jīng)失敗過的網(wǎng)上玩具商務(wù)中取得成功Now with its newly launched Wed site the company ia looking to succeed in the online toy business where others have failed46. 網(wǎng)絡(luò)圣杯是導(dǎo)致實際良好利潤的專利內(nèi)容The Holy Grail on the internet is proprietary content that leads to really good margins47. 在求學(xué)的道路上，我們準(zhǔn)備克服很多的困難On the way of study we must be ready to grapple with many difficulties48. 至于在競爭中保持領(lǐng)先地位的問題，我們公司以產(chǎn)品挑選余地大和有兩的服務(wù)和信息而引人注意When it comes to staying ahead of the competition our company distinguishes itself through a broad product selection and excellent service and information49. 網(wǎng)絡(luò)是一個及時的媒體，它讓人為之興奮，因為他迫使我們保證盡快送貨The internet is a very timely medium which is exciting because it puts pressure on us to make sure were delivering as quickly as possible50. 我們必須想辦法進(jìn)入敵人的電腦獲得情報We have to manage to get access to engmys computer and then get the intelligence51. CRM的目標(biāo)是在企業(yè)的銷售市場和顧客服務(wù)等活動之間建立一種協(xié)作，已獲得和保持客戶群CRMs goal is to create a synergy among sales marketing and customer-service activities within an organization in order to obtain and retain customers52. 在許多公司里，部門之間的業(yè)務(wù)是不同的，所以你需要與你的業(yè)務(wù)相匹配的軟件The lines between departments are different in many companies and you want the software to match your business53. 90年代早期這些公司摒棄了辦公室哦寫形式而進(jìn)入了電子郵件和自動報表時代They abandoned carbon-paper forms and dove into e-mail and automated reports in the early 1990s54. 因為你無需定制軟件包，所以你的公司只需幾個禮拜而不是幾個月的時間就可以實現(xiàn)電子化Because you dont need to customize these packages they can get you online within weeks instead of months55. 嚴(yán)寒使水結(jié)冰Frost turns water into ice 56. 這常常需要定制軟件It often calls for customized software57. 選擇一個CRM解決方案也是一次檢驗?zāi)銟I(yè)務(wù)的機(jī)會Choosing a CRM solution is also an opportunity examine your business practices 58. 許多公司把eCRM看做是他們呼叫中心的自然擴(kuò)充Many companies see eCRM as a natural extension of their call centers59. 每一個銷售商都擁有龐大而穩(wěn)固的技術(shù)支持力量和能幫助安裝設(shè)備的合作伙伴Each of the vendors has a large established base of supporting and partners that can assist with installations60. 小企業(yè)也可以利用那些致力于銷售自動化的網(wǎng)絡(luò)公司的服Smaller organizations can also take advantage of the services of dot-com companies which focus on sales-force automation1 不論你業(yè)務(wù)的規(guī)模大小，全新的電子化結(jié)算與支付方式將使你無須再打印結(jié)算清單和支付郵資，也無須再投入大量的人力處理支付過程 No matter what size your business is, emerging alternatives will save you from having to point statements, pay for postage, and dedicate large numbers of people to processing payments.2客戶可以在線審核結(jié)算清單、即刻完成轉(zhuǎn)賬 Customers can review statements online and transfer funds instantly.3 該報告聲稱價值源于業(yè)務(wù)的改進(jìn)而非成本的節(jié)約 The report states that the value comes from business improvement rather than cost savings.4 edocs意識到此類技術(shù)具有更大的使用范圍，因而避免使用EBPP這一術(shù)語而傾向于稱其為因特網(wǎng)結(jié)算與客戶管理Recognizing the large scope of these technologies , edocs eschews the term EBPP in favor of Internet billing and customer management.5 她說出了種種理由，但沒有一條令人信服 She presented a variety of reasons ,but none was convincing6 電子化結(jié)算能簡化你絕大部分支付程序 Youll be able to streamline most of the process by billing your customer electronically.7 EBPP能降低你公司用于客戶支持的費用 EBPP can cut down the cost of your companys customer support. 8 傳統(tǒng)的兌換方式惟有通過在結(jié)算單上填塞廣告而獲利 Traditional billing methods present lucrative opportunities to stuff statements with ads.9 對客戶而言，EBPP意味著隨時隨地可以了解賬戶數(shù)據(jù) To the customer, EBPP means access to account data at any time , from anywhere.10 最妙的是，消費者無需再料理一大堆亂糟糟的賬單 Best of all , customer dont have to deal with the clutter of bills.11 需要新的搜索方法以及能夠?qū)eb站點自動分類的軟件 New paradigms of searching are needed as well as new software that is able to categorize web sites automatically.12 信息和數(shù)據(jù)檢索技術(shù)研發(fā)的目的在于提高檢索的功用和效率 The research and development in information and date retrieval is aimed at improving the effectiveness and efficiency of retrieval13 為了得到更好的檢索結(jié)果，不僅需要提高檢索引擎的技術(shù)，而且需要改進(jìn)用戶界面 In order to review better search results, it is not only neces