1、ProjectSatisfactionQuestionnaire項白滿意度調查問卷ProjectNumber:項目編號NameofClient:客戶名稱AddressofWorks:項目地址ProjectTitle:項目名稱ProjectEndDate:項目完工日期FortheAttentionof:致：RelationshiptoProject(Pleasecircle):ClientProjectManagerArchitect/Designer項目中擔任的工作(請打勾)客戶項目經理建筑師/設計師xxValueYourOpinionsxx重視您的看法Atxx,thequalityofour

2、serviceisdefinedbyourcustomers.CustomersatisfactionisofparamountimportanceandthereforeisattheforefrontofourCompany'sagendanotonlymeetbuttosurpassyourexpectations.xx一直遵從服務質量由客戶來決定的原則。正是由于客戶滿意度的這種至關重要性，從而公司客戶準則是不僅是要滿足客戶的需求而且要超過客戶的期望。Wearecontinuallyassessingwaysinwhichtoimproveuponourcurrentlevelo

3、fservice.我們一直都在努力不懈進行改善以提高我們目前的服務水平。xxbelievesinaproactiveapproachtowardsourcustomersandthereforeyouranswerswillprovideavitalcomponentinallowingustofocusevenfurtheronyourcompany"sindividualrequirementsandreinforceyourbusinessneeds.xx相信這種前瞻性的途徑將有助于我們的客戶發(fā)展，因為您們的回答將為我們致力于貴司個性化的服務和鞏固貴司的商業(yè)需求提供至關重要的依

4、據。Accordingly,theinformationwillberelayedtotheProjectTeamandwillaidxinthelongtermdevelopmentofitsstaffandenhanceourrelationshipwithyourcompany.因此，相關信息將被傳播到整個項目部門，這將有利于xx所有員工的長期發(fā)展并將會加強和貴司的關系。Wewouldgreatlyappreciatetheswiftcompletionandreturnofthisquestionnaireandrequestyourfrankevaluationandcomments

5、regardingtheproject.對于您對項目誠懇坦白的評價和意見，我們表示衷心的感謝！Thankyouforyourtimeandco-operation.感謝您的支持與合作！ProjectSatisfactionQuestionnaire項白滿意度調查問卷OurSelectionPleasecircletheoptionthatreflectedyourchoice:選擇xx的理由，請根據您的意見在相應的位置上打勾Profile公司介紹Reputation嚴含"Recommendation推薦Relationship合作關系Cost價格*Other其它*Pleasespec

6、ify請列出OurOverallPerformancePleasecirclethescoreandanswersthatmostaccuratelyreflectyourviews:綜合表現，請在最貼近您意見的分數和答案的位置上打勾DissatisfiedSatisfied-不滿意滿意Howsatisfiedwereyouwiththeoverallserviceyoureceived?您對接收的綜合服務的評價是怎樣的？12345678910Wouldyouusexxagain?您將再次選擇XX嗎？No不會Possibly可能Yes會AdditionalComments:其它評價Howdow

7、ecomparewithourcompetitors?相比于同行公司，我們如何？Worse較差Same一樣Better較好AdditionalComments:其它評價OurDetailedPerformancePleasecirclethescorewhichaccuratelyreflectsyourview:單項表現，請在最貼近您意見的分數和答案的位置上打勾：GeneralLeast最少Mostf最多1.Ourproposaldocumentsandpresentation投標文件和陳述Satisfaction滿意度N/A12345678910Importance重要性N/A123456

8、789102.Understandingyourbusinessneedsandpriorities明白貴司工作的商業(yè)需求和輕重緩急Satisfaction滿意度N/A12345678910Importance重要性N/A123456789103.Teamworkwiththeotherprofessionals與其它專業(yè)人員的合作Satisfaction滿意度N/A12345678910Importance重要性N/A123456789104.Assumingresponsibilityfortheproject項目的責任承擔表現Satisfaction滿意度N/A12345678910Im

9、portanceN/A12345678910ProjectSatisfactionQuestionnaire項白滿意度調查問卷重要性DuringtheProject項目進行中5.ContributiontodesignmanagementSatisfaction滿意度N/A12345678910設計工作的管理Importance重要性N/A123456789106.Tradeknowledgeandexpertiseofourprojectteam專業(yè)的知識和技能Satisfaction滿意度N/A12345678910Importance重要性N/A123456789107.OurHealt

10、handSafetyperformance健康和安全的管理Satisfaction滿意度N/A12345678910Importance重要性N/A123456789108.OurEnvironmentalperformance周圍環(huán)境的管理Satisfaction滿意度N/A12345678910Importance重要性N/A123456789109.Detailedprojectreporting詳細的項目報告Satisfaction滿意度N/A12345678910Importance重要性N/A1234567891010.Financialreporting,adviceandcos

11、tchangecommunication關于財務，建議以及造價變更的溝通Satisfaction滿意度N/A12345678910Importance重要性N/A12345678910ProjectCompletion項目完工11.Qualityofthefinishedproduct完工質量Satisfaction滿意度N/A12345678910Importance重要性N/A1234567891012.Handoverontimeandspeedofdelivery移交是否準時及時Satisfaction滿意度N/A12345678910Importance重要性N/A123456789

12、1013.DeliveryontimeofOperationandMaintenanceManuals操作和維護手冊提交是否準時Satisfaction滿意度N/A12345678910Importance重要性N/A1234567891014.QualityofOperationandMaintenanceManuals操作和維護手冊的質量Satisfaction滿意度N/A12345678910Importance重要性N/A1234567891015.ValueformoneyprovidedSatisfactionN/A12345678910ProjectSatisfactionQue

13、stionnaire項白滿意度調查問卷價格和質量的對比度滿意度Importance重要性N/A12345678910Atthehandoverdatewhatwastheextentofdefectsonthefinishedproject?Pleasecircleonescore:交接時，已完成項目的缺陷程度？請選擇一類：12345678910Totallydefective缺陷十分嚴重Majordefectscausingmajorimpactonusers嚴重缺陷，影響使用Somedefectscausingsomeimpactonusers一些缺陷，有些影響使用Fewdefectsca

14、usingnosignificantimpactonusers少許缺陷，不影響使用VirtuallyDefectFree沒有實質的缺陷DefectFree沒有任何缺陷OurOpportunitiesforImprovementandYourComments我們改進的機會和您的評論Ifyouhaveanyideasorsuggestionsonhowwecouldhaveimprovedtheserviceyoureceivedoranycommentsorcommendationsthenpleasedetailbelow:如果您對于接收到服務有任何改進和意見和想法，或是任何的見解或是贊揚，請

15、您詳細列出：Signed:Date:簽名日期Name:Company:名字公司名稱xxwouldliketothankyoufortakingthetimetocompletethisquestionnaire.Youranswers,viewsandcommentsaregreatlyappreciated.Signed簽名Name:名字xx深表感謝占用您的時間填寫這張問卷，包括您回答和意見。Date:日期CountryDirector:xx總經理Wouldyoulikefurtherfeedbackontheresultsofthequestionnaire?YesNoProjectSatisfactionQuestionnaire項白滿意度調