1、質(zhì)量經(jīng)營分析會質(zhì)量經(jīng)營分析會塑膠有限公司塑膠有限公司報告截止日期:2011年6月20日質(zhì)量部1、質(zhì)量目標(biāo)完成情況2、質(zhì)量報廢損失3、市場退貨4、質(zhì)量罰款5、供應(yīng)商來料內(nèi)容1-121-12月份質(zhì)量目標(biāo)完成情況月份質(zhì)量目標(biāo)完成情況項目項目本月目本月目標(biāo)標(biāo)1 1月月2 2月月3 3月月4 4月月5 5月月6 6月月7 7月月8 8月月9 9月月1010月月1111月月1212月月平均平均質(zhì)量損失率質(zhì)量損失率1.0%1.0%1.12%1.12%0.99%0.99%0.57%0.57%0.53%0.53%0.35%0.35%0.52%0.52%0.68%0.68%退貨率退貨率0.95%0.95%1.17

2、%1.17%2.08%2.08%0.46%0.46%0.41%0.41%0.36%0.36%0.46%0.46%0.73%0.73%質(zhì)量罰款質(zhì)量罰款（萬元）（萬元）1.31.3萬萬1.861.865.135.133.373.374.964.963.463.46合計：合計：187873187873一次一次合格合格率率塑塑膠膠部部96%96%96.2896.28% %96.7896.78% %96.1196.11% %95.9495.94% %96.7296.72% %96.0196.01% %96.30%96.30%鈑鈑金金部部94%94%94.3994.39% %94.2494.24% %96

3、.0896.08% %94.8794.87% %94.5594.55% %93.0593.05% %94.53%94.53%絲絲印印部部90%90%89.2989.29% %89.2389.23% %90.7790.77% %90.8990.89% %91.0891.08% %90.8090.80% %90.34%90.34%海爾得分海爾得分9090分分85.685.689.789.788.988.989.689.688.388.388.788.7客退客退PPMPPM1000 1000 988988590590561561460460766766706706PPMPPM不合格批次不合格批次46

4、46批批313117173333191924241818合計合計142142批批批量質(zhì)量事批量質(zhì)量事故故0 0批批/ /月月0 00 00 02 21 10 0合計合計3 3批批質(zhì)量報廢損失分析質(zhì)量報廢損失分析1、總報廢損失月份1月2月3月4月5月6月7月8月9月10月11月12月合計總損失率1.12%0.99%0.57%0.53%0.35%0.52%0.63%總損失金額(萬元)13.669.97.769.716.278.2955.6產(chǎn)值(萬元)1221.311003.191363.9718443.81780.91598.628812.3720112011年年6 6月份質(zhì)量損失明細(xì)月份質(zhì)量損失

5、明細(xì)序號序號塑膠部塑膠部五金部五金部噴油絲印部噴油絲印部合計合計1 1倉庫呆滯報倉庫呆滯報廢（廢（30023002） 倉庫呆滯報廢倉庫呆滯報廢倉庫呆滯倉庫呆滯報廢報廢2 2客退報廢件客退報廢件 48,021.44 48,021.44 客退報廢件客退報廢件 37,026.08 37,026.08 倉庫客退倉庫客退報廢報廢 85,047.52 85,047.52 3 3售后補貨售后補貨 4,124.63 4,124.63 售后補貨售后補貨 1,247.22 1,247.22 5,371.85 5,371.85 4 4形成粉碎料形成粉碎料-13,713.00-13,713.00形成廢料形成廢料 -

6、-6,486.40 6,486.40 - -20,199.40 20,199.40 5 5工序損失工序損失 12,694.75 12,694.75 車間工序車間工序報廢報廢 12,694.75 12,694.75 合計合計 38,433.07 38,433.07 - - 44,481.65 44,481.65 - - 82,914.72 82,914.72 - - 產(chǎn)值產(chǎn)值 9,613,626.37 9,613,626.37 5,203,358.64 5,203,358.64 1,169,261.72 1,169,261.72 15,986,246.73 15,986,246.73 比率比率0

7、.40%0.40%0.85%0.85%0.00%0.00%1.25%1.25%工序工序損失損失0.24%0.24%2、客退報廢損失月份1月2月3月4月5月6月7月8月9月10月11月12月合計客退損失率0.98%1.21%0.57%0.54%0.46%0.53%0.66%損失金額(萬元)12.0212.167.769.898.158.5058.493、補料損失月份月份1 1月月2 2月月3 3月月4 4月月5 5月月6 6月月7 7月月8 8月月9 9月月1010月月1111月月1212月月合計合計補料損失率補料損失率0.250.25% %0.050.05% %0.040.04% %0.020

8、.02% %0.020.02% %0.030.03% % 0.06% 0.06%損失金額損失金額( (萬元萬元) )3.023.020.50.50.530.530.390.390.360.360.540.545.325.324、過程報廢損失月份1月2月3月4月5月6月7月8月9月10月11月12月合計過程損失率0.11%0.13%0.07%0.07%0.08%0.08% 0.09%損失金額(萬元)1.401.320.921.331.351.277.59質(zhì)量報廢損失分析質(zhì)量報廢損失分析總損失： 0.52%，比上月0.35%上升0.17%。損失金額比上月上升2.02萬元。退貨損失：0.53%，比上

9、月0.46%上升0.07%。退貨報廢金額比上月上升0.35萬元。補料損失: 0.03%，比上月0.02%上升0.01%。補料金額比上月上升0.18萬元。過程損失：0.08%，與上月持平,損失金額比上月下降0.08萬元。質(zhì)量報廢損失按生產(chǎn)類別劃分質(zhì)量報廢損失按生產(chǎn)類別劃分塑膠產(chǎn)品報廢損失月份月份1 1月月2 2月月3 3月月4 4月月5 5月月6 6月月7 7月月8 8月月9 9月月1010月月1111月月1212月月合計合計客退金額客退金額( (萬元萬元) )7.427 7.427 8.668.666.546.548.148.145.461 5.461 4.804.8041.03 41.03

10、補料金額補料金額( (萬元萬元) )2.932.930.420.420.490.490.350.350.250.250.410.414.86 4.86 形成粉碎料形成粉碎料( (萬元萬元) )-1.48-1.48-0.35-0.35-0.83-0.83-1.46-1.46-1.14-1.14-1.37-1.37-6.63-6.63損失合計損失合計( (萬元萬元) )8.87 8.87 8.738.736.206.207.037.034.574.573.843.8439.2539.25產(chǎn)值產(chǎn)值( (萬元萬元) )726.58 726.58 636.52 636.52 990.28 990.28

11、1103.59 1103.59 1073.21073.22 2961.3961.36 65491.565491.56損失率損失率1.22%1.22%1.37%1.37%0.63%0.63%0.64%0.64%0.43%0.43%0.40%0.40%0.71%0.71%6 6月份客退報廢前月份客退報廢前1010位產(chǎn)品位產(chǎn)品序號序號存貨編碼存貨編碼名稱名稱單位單位報廢數(shù)量報廢數(shù)量單價單價報廢金額報廢金額原因原因1 100702036410070203641柜口柜口件件14614622.0222.023214.923214.92發(fā)泡后不良發(fā)泡后不良, ,劃傷劃傷2 20060823973006082

12、3973冷凍下中抽屜總成冷凍下中抽屜總成件件19619615.5215.523041.923041.92劃傷劃傷, ,碰裂碰裂3 300602059750060205975變溫室抽屜變溫室抽屜件件19919913.6913.692724.312724.31劃傷劃傷, ,碰裂碰裂4 400108204440010820444前面板組前面板組件件323261.4561.451966.41966.4劃傷劃傷5 50070204511a0070204511a柜口柜口件件5454363619441944發(fā)泡后不良發(fā)泡后不良, ,劃傷劃傷6 600302054000030205400控制盤座控制盤座件件7

13、87823.1723.171807.261807.26劃傷劃傷7 70060204979a0060204979a瓶座瓶座IIIIII件件2712715.975.971617.871617.87劃傷劃傷, ,碰裂碰裂8 800702036420070203642柜口柜口件件555527.2127.211496.551496.55發(fā)泡后不良發(fā)泡后不良9 900608239700060823970果菜盒總成果菜盒總成件件777717.4217.421341.341341.34劃傷劃傷, ,碰裂碰裂101000702036400070203640柜口柜口件件666620.1420.141329.241

14、329.24發(fā)泡后不良發(fā)泡后不良, ,劃傷劃傷合計合計1174117420483.81 20483.81 6 6月份塑膠補料前月份塑膠補料前1010位產(chǎn)品位產(chǎn)品序號序號專用號專用號名稱名稱單位單位不良品數(shù)量不良品數(shù)量單價單價損失金額損失金額備注備注1 100602006440060200644F F冷藏下飾條冷藏下飾條件件70707.297.29510.3510.3收尾補貨收尾補貨2 200602187170060218717冷凍大抽屜透明嵌冷凍大抽屜透明嵌件件件件50506.236.23311.5311.5質(zhì)量補貨質(zhì)量補貨3 300601638990060163899冷凍抽屜上飾條冷凍抽屜上

15、飾條件件50506.066.06303303收尾補貨收尾補貨4 40040201026004020102625L25L電子式前殼總成電子式前殼總成件件8 835.135.1280.8280.8質(zhì)量補貨質(zhì)量補貨5 500602187000060218700變溫大抽屜把手變溫大抽屜把手件件80803.413.41272.8272.8質(zhì)量補貨質(zhì)量補貨6 600608244560060824456冷藏下飾條總成冷藏下飾條總成件件30306.336.33189.9189.9收尾補貨收尾補貨7 700408005480040800548邊框邊框件件20209.079.07181.4181.4質(zhì)量補貨質(zhì)量補

16、貨8 800602163890060216389冷凍上飾條冷凍上飾條件件30305.975.97179.1179.1質(zhì)量補貨質(zhì)量補貨9 900602067130060206713蒸發(fā)皿蒸發(fā)皿件件1031031.651.65169.95169.95收尾補貨收尾補貨101000402006130040200613B B右維修蓋總成右維修蓋總成件件20208.398.39167.8167.8質(zhì)量補貨質(zhì)量補貨鈑金產(chǎn)品報廢損失鈑金產(chǎn)品報廢損失月份1月2月3月4月5月6月7月8月9月10月11月12月合計客退金額(萬元)4.61 3.50 1.221.75 2.693.7017.46補料金額(萬元)0.0

17、90.060.040.040.110.120.46過程損失(萬元)1.400.760.921.331.351.77.03 形成廢料(萬元)-1.31-0.40-0.62-0.43-2.45-0.65-5.87 損失合計(萬元)4.793.911.562.68 1.7 4.4519.09產(chǎn)值(萬元)419.69 291.52 290.06639.84622.65 520.34 2784.09 損失率1.14%1.34%0.54%0.42%0.27%0.85%0.69%6 6月份鈑金客退報廢前月份鈑金客退報廢前1010位產(chǎn)品位產(chǎn)品序號存貨編碼名稱單位報廢數(shù)量單價報廢金額原因10060161600后

18、背鋼板件36531.4311471.95劃傷,變形20060111191后背件31122.97121.9劃傷,碰傷,拉裂30060825864底鋼板總成-650件6948.043314.76劃傷,變形40060825863下前梁總成件13022.312900.3壓傷50060818342下前梁總成件11624.48632840.41碰傷,變形60060163859后背鋼板件8720.341769.58劃傷,變形70010825840電器箱體件10012.841284開焊80070106187A壓機底板件1029.851004.7斷爪90060826686后背總成件1468.77962.78劃傷

19、100060109707A壓機蓋板件1346.8911.2劃傷,變形合計142833581.58 6 6月份鈑金補料損失前月份鈑金補料損失前1010位產(chǎn)品位產(chǎn)品序號專用號名稱單位不良品數(shù)量單價損失金額備注10060163476壓機蓋板件506.34 317.00 質(zhì)量補貨20010100778底盤件3010.11 303.41 質(zhì)量補貨30060103394A門軸套加強件左件703.25 227.50 質(zhì)量補貨40060103394門軸套加強件件373.25 120.25 質(zhì)量補貨50060107548底腳加強鐵組件左件156.87 103.05 質(zhì)量補貨60060107549底腳加強鐵組件右

20、件156.87 103.05 質(zhì)量補貨70060161092左上鉸鏈加強鐵件182.32 41.76 質(zhì)量補貨80070803172A下鉸鏈軸件201.56 31.20 質(zhì)量補貨合計2351247.2186 6月份過程報廢前月份過程報廢前1010位產(chǎn)品位產(chǎn)品日 期專 用 號型號名稱單位報廢數(shù)量單價報廢金額報廢原因10060161600后背鋼板件6827.62 1878.42 硌傷，變形20060109704下前梁件1368.72 1098.79 尺寸不合，壓傷30030100776控制盤座件2335.87 825.06 壓傷，鉻傷400101012133453電器箱體件1464.58 669.

21、24 變形50070104118壓機支撐板件1404.41 604.90 折偏，字印淺，壓傷，硌傷60060110694上鉸鏈加強鐵件787.35 573.42 斷針70060110699壓機支撐板件2319.77 454.76 硌傷80060111191后背件2716.70 451.00 壓傷，鉻傷9001A130132171電機支架件3014.88 436.13 變形100060818345壓機支撐板總成件2219.73 434.06 硌傷合計6937425.79 噴油絲印產(chǎn)品報廢損失噴油絲印產(chǎn)品報廢損失 月份1月2月3月4月5月6月7月8月9月10月11月12月合計客退金額(萬元)0.0

22、0 0.00 0.00 0.00 0.00 0.00 0.00 補料金額(萬元)0.00 0.00 0.00 0.00 0.00 0.00 0.00 過程損失(萬元)0.00 0.560.00 0.00 0.00 0.00 0.56 損失合計(萬元)0.00 0.56 0.00 0.00 0.00 0.00 0.56 產(chǎn)值(萬元)75.0481.86 83.63100.9585.03116.93 543.44損失率0.00%0.68%0.00%0.00%0.00%0.00%0.10%6 6月份退貨報廢損失按事業(yè)部分月份退貨報廢損失按事業(yè)部分序號事業(yè)部報廢金額比例1中二33082.4138.90

23、%2特冰20019.1723.54%3商用冷柜10003.7911.76%4冷柜5867.016.90%5已粉鈑金 5740.716.75%6家用空調(diào)3428.94.03%7膠南洗衣機2214.262.60%8電熱1455.731.71%9中一1143.781.34%10膠南電熱925.711.09%11平度638.930.75%12智能527.120.62%合計85047.52 6 6月份補料損失按事業(yè)部分月份補料損失按事業(yè)部分序號序號事業(yè)部事業(yè)部金額金額比例比例1 1中二中二2173.72173.740.4640.46% %2 2電熱電熱1048.411048.4119.5219.52%

24、%3 3中一中一699.06699.0613.0113.01% %4 4特鋼特鋼640.76640.7611.9311.93% %5 5家用空家用空調(diào)調(diào)303.408303.4085.65%5.65%6 6冷柜冷柜266.35266.354.96%4.96%7 7特冰特冰132.96132.962.48%2.48%8 8商用冷商用冷柜柜107.2107.22.00%2.00%總計總計5371.85 5371.85 市場退貨分析及改善措施1-12月不良品退貨率月份月份1 1月月2 2月月3 3月月4 4月月5 5月月6 6月月7 7月月8 8月月9 9月月1010月月1111月月1212月月合計

25、合計退貨金額（萬元）退貨金額（萬元）19.6519.6530.9530.959.489.4810.9310.938.748.749.289.2889.0389.03供貨金額（萬元）供貨金額（萬元）1641164114571457206120612656265624002400200320031221812218退貨率退貨率1.20%1.20%2.12%2.12%0.46%0.46%0.41%0.41%0.36%0.36%0.46%0.46%0.73%0.73%各事業(yè)部退貨統(tǒng)計匯總各事業(yè)部退貨統(tǒng)計匯總事業(yè)部事業(yè)部本 月 退本 月 退貨金額貨金額本月銷售額本月銷售額本 月 退 貨本 月 退 貨率率

26、本 月 目本 月 目標(biāo)標(biāo)上 月 退上 月 退貨率貨率與 目 標(biāo)與 目 標(biāo)對比對比與 上 月與 上 月對比對比上 月 退上 月 退貨金額貨金額與上月金與上月金額對比額對比中二中二33082.4 33082.4 3066226.2 3066226.2 1.07%1.07%0.20%0.20%0.56%0.56%0.87%0.87%0.51%0.51%20797.4 20797.4 12285.0 12285.0 特冰特冰20019.2 20019.2 2814615.8 2814615.8 0.71%0.71%0.40%0.40%0.42%0.42%0.31%0.31%0.28%0.28%1808

27、9.0 18089.0 1930.2 1930.2 商用冷柜商用冷柜10003.8 10003.8 1661396.5 1661396.5 0.60%0.60%0.30%0.30%0.61%0.61%0.30%0.30%-0.01%-0.01%8246.6 8246.6 1757.2 1757.2 家用冷柜家用冷柜5867.0 5867.0 976516.2 976516.2 0.60%0.60%0.45%0.45%0.57%0.57%0.15%0.15%0.02%0.02%4924.9 4924.9 942.1 942.1 已粉已粉5740.7 5740.7 608097.1 608097.

28、1 0.91%0.91%0.85%0.85%0.69%0.69%0.06%0.06%0.22%0.22%5925.7 5925.7 -185.0 -185.0 膠南洗衣膠南洗衣機機4837.6 4837.6 492857.9 492857.9 0.97%0.97%0.90%0.90%0.26%0.26%0.07%0.07%0.72%0.72%2297.3 2297.3 2540.3 2540.3 家用空調(diào)家用空調(diào)4828.9 4828.9 1321867.0 1321867.0 0.36%0.36%0.30%0.30%0.26%0.26%0.06%0.06%0.11%0.11%3721.7 3

29、721.7 1107.2 1107.2 平度平度2045.6 2045.6 262775.4 262775.4 0.77%0.77%0.10%0.10%0.23%0.23%0.67%0.67%0.54%0.54%529.0 529.0 1516.6 1516.6 黃島電熱黃島電熱1455.7 1455.7 4352447.8 4352447.8 0.03%0.03%0.00%0.00%0.01%0.01%0.03%0.03%0.02%0.02%684.2 684.2 771.5 771.5 膠南電熱膠南電熱1437.1 1437.1 505570.5 505570.5 0.28%0.28%0.

30、45%0.45%0.47%0.47%-0.17%-0.17%-0.19%-0.19%2448.1 2448.1 -1011.0 -1011.0 黃島智能黃島智能1361.1 1361.1 119404.3 119404.3 1.13%1.13%0.00%0.00%0.06%0.06%1.13%1.13%1.07%1.07%80.6 80.6 1280.6 1280.6 中一中一1143.8 1143.8 1221470.5 1221470.5 0.09%0.09%0.40%0.40%0.02%0.02%-0.31%-0.31%0.07%0.07%279.4 279.4 864.4 864.4

31、商用空調(diào)商用空調(diào)561.6 561.6 321828.6 321828.6 0.17%0.17%0.30%0.30%0.00%0.00%-0.13%-0.13%0.17%0.17%0.0 0.0 561.6 561.6 特鋼特鋼0.0 0.0 724382.5 724382.5 0.00%0.00%0.40%0.40%0.00%0.00%-0.40%-0.40%0.00%0.00%0.0 0.0 0.0 0.0 青島洗衣青島洗衣機機0.0 0.0 137179.1 137179.1 0.00%0.00%0.30%0.30%1.20%1.20%-0.30%-0.30%-1.20%-1.20%39

32、11.3 3911.3 -3911.3 -3911.3 膠南空調(diào)膠南空調(diào)0.0 0.0 1304154.1 1304154.1 0.00%0.00%0.70%0.70%0.77%0.77%-0.70%-0.70%-0.77%-0.77%15456.7 15456.7 -15456.7 -15456.7 海梅海梅0.0 0.0 36521.4 36521.4 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.0 0.0 0.0 0.0 出關(guān)散件出關(guān)散件0.0 0.0 78465.9 78465.9 0.00%0.00%1.00%1.00%0.

33、00%0.00%-1.00%-1.00%0.00%0.00%0.0 0.0 0.0 0.0 塑膠合計：塑膠合計：50766.8 50766.8 14495019.6 14495019.6 0.35%0.35%0.70%0.70%0.33%0.33%-0.35%-0.35%0.02%0.02%57204.6 57204.6 -6437.7 -6437.7 鈑金合計：鈑金合計：42016.8 42016.8 5533353.2 5533353.2 0.75%0.75%0.80%0.80%0.43%0.43%-0.05%-0.05%0.32%0.32%30187.2 30187.2 11829.6

34、11829.6 合計：合計：92783.6 92783.6 20028372.8 20028372.8 0.46%0.46%0.75%0.75%0.36%0.36%-0.29%-0.29%0.10%0.10%87391.7 87391.7 5391.9 5391.9 事業(yè)部事業(yè)部退 貨 率退 貨 率與與目 標(biāo) 對目 標(biāo) 對比比大連大連23.32%23.32%黃島智能黃島智能1.13%1.13%中二中二0.87%0.87%平度平度0.67%0.67%特冰特冰0.31%0.31%商用冷柜商用冷柜0.30%0.30%家用冷柜家用冷柜0.15%0.15%膠南洗衣膠南洗衣機機0.07%0.07%家用空調(diào)

35、家用空調(diào)0.06%0.06%已粉已粉0.06%0.06%黃島電熱黃島電熱0.03%0.03%中試中試0.00%0.00%智能電子智能電子0.00%0.00%海梅海梅0.00%0.00%SKDSKD0.00%0.00%商用空調(diào)商用空調(diào)-0.13%-0.13%膠南電熱膠南電熱-0.17%-0.17%青島洗衣青島洗衣機機-0.30%-0.30%中一中一-0.31%-0.31%特鋼特鋼-0.40%-0.40%電工電工-0.50%-0.50%膠南空調(diào)膠南空調(diào)-0.70%-0.70%出關(guān)散件出關(guān)散件-1.00%-1.00%塑膠合計：塑膠合計：-0.35%-0.35%事業(yè)部事業(yè)部退 貨 率退 貨 率與與上

36、月 對上 月 對比比大連大連23.42%23.42%黃島智能黃島智能1.07%1.07%膠南洗衣膠南洗衣機機0.72%0.72%平度平度0.54%0.54%中二中二0.51%0.51%特冰特冰0.28%0.28%已粉已粉0.22%0.22%商用空調(diào)商用空調(diào)0.17%0.17%家用空調(diào)家用空調(diào)0.11%0.11%中一中一0.07%0.07%家用冷柜家用冷柜0.02%0.02%黃島電熱黃島電熱0.02%0.02%智能電子智能電子0.00%0.00%特鋼特鋼0.00%0.00%海梅海梅0.00%0.00%電工電工0.00%0.00%出關(guān)散件出關(guān)散件0.00%0.00%SKDSKD0.00%0.00%

37、中試中試0.00%0.00%商用冷柜商用冷柜-0.01%-0.01%膠南電熱膠南電熱-0.19%-0.19%膠南空調(diào)膠南空調(diào)-0.77%-0.77%青島洗衣青島洗衣機機-1.20%-1.20%塑膠合計：塑膠合計：0.02%0.02%事業(yè)部事業(yè)部與上月與上月金額對比金額對比中二中二12285.0 12285.0 膠南洗衣膠南洗衣機機2540.3 2540.3 特冰特冰1930.2 1930.2 商用冷柜商用冷柜1757.2 1757.2 平度平度1516.6 1516.6 黃島智能黃島智能1280.6 1280.6 家用空調(diào)家用空調(diào)1107.2 1107.2 家用冷柜家用冷柜942.1 942.

38、1 中一中一864.4 864.4 黃島電熱黃島電熱771.5 771.5 商用空調(diào)商用空調(diào)561.6 561.6 大連大連399.0 399.0 智能電子智能電子0.0 0.0 特鋼特鋼0.0 0.0 海梅海梅0.0 0.0 電工電工0.0 0.0 出關(guān)散件出關(guān)散件0.0 0.0 SKDSKD0.0 0.0 中試中試0.0 0.0 已粉已粉-185.0 -185.0 膠南電熱膠南電熱-1011.0 -1011.0 青島洗衣青島洗衣機機-3911.3 -3911.3 膠南空調(diào)膠南空調(diào)-15456.7 -15456.7 塑膠合計：塑膠合計：-6437.7 -6437.7 鈑金合計：鈑金合計：11

39、829.6 11829.6 事業(yè)部退貨率排序事業(yè)部退貨率排序事業(yè)部事業(yè)部退貨退貨率率大連大連23.4223.42% %智能智能1.13%1.13%中二中二1.07%1.07%膠南洗衣膠南洗衣機機0.97%0.97%已粉已粉0.91%0.91%平度平度0.77%0.77%特冰特冰0.71%0.71%商用冷柜商用冷柜0.60%0.60%家用冷柜家用冷柜0.60%0.60%家用空調(diào)家用空調(diào)0.36%0.36%膠南電熱膠南電熱0.28%0.28%商用空調(diào)商用空調(diào)0.17%0.17%中一中一0.09%0.09%黃島電熱黃島電熱0.03%0.03%塑膠合計：塑膠合計：0.35%0.35%鈑金合計：鈑金合計

40、：0.75%0.75%合計：合計：0.46%0.46%事業(yè)部退貨金額排序事業(yè)部退貨金額排序事業(yè)部事業(yè)部不良品不良品金額金額不良品不良品退貨率退貨率中二中二33082.4 33082.4 1.07%1.07%特冰特冰20019.2 20019.2 0.71%0.71%商用冷柜商用冷柜10003.8 10003.8 0.60%0.60%家用冷柜家用冷柜5867.0 5867.0 0.60%0.60%已粉已粉5740.7 5740.7 0.91%0.91%膠南洗衣膠南洗衣機機4837.6 4837.6 0.97%0.97%家用空調(diào)家用空調(diào)4828.9 4828.9 0.36%0.36%平度平度204

41、5.6 2045.6 0.77%0.77%黃島電熱黃島電熱1455.7 1455.7 0.03%0.03%膠南電熱膠南電熱1437.1 1437.1 0.28%0.28%智能智能1361.1 1361.1 1.13%1.13%中一中一1143.8 1143.8 0.09%0.09%商用空調(diào)商用空調(diào)561.6 561.6 0.17%0.17%大連大連399.0 399.0 23.42%23.42%退貨前退貨前2020位產(chǎn)品位產(chǎn)品序號序號存貨編碼存貨編碼存貨名存貨名稱稱數(shù)量數(shù)量金額金額1 10060161600 0060161600 后背后背36536511472.0 11472.0 2 2006

42、0111191 0060111191 后背后背3113117121.9 7121.9 3 30060825864 0060825864 底鋼底鋼69693314.8 3314.8 4 40070203641 0070203641 柜口柜口1461463214.9 3214.9 5 50060823973 0060823973 抽屜抽屜1961963041.9 3041.9 6 60060825863 0060825863 下前梁下前梁1301302900.3 2900.3 7 70060818342 0060818342 下前梁下前梁1161162840.4 2840.4 8 80060205

43、975 0060205975 抽屜抽屜1991992724.3 2724.3 9 90030100889A 0030100889A 后蓋板后蓋板2202202545.4 2545.4 101000601480021 00601480021 風(fēng)機支風(fēng)機支架架4694690 02045.6 2045.6 11110010820444 0010820444 面板面板32321966.4 1966.4 12120070204511a 0070204511a 柜口柜口54541944.0 1944.0 13130030205400 0030205400 盤座盤座78781807.3 1807.3 141

44、40060163859 0060163859 后背后背87871769.6 1769.6 15150060204979a 0060204979a 大瓶座大瓶座2712711617.9 1617.9 16160070203642 0070203642 柜口柜口55551496.6 1496.6 17170060823970 0060823970 抽屜抽屜77771341.3 1341.3 18180070203640 0070203640 柜口柜口66661329.2 1329.2 19190010825840 0010825840 電器箱電器箱體體1001001284.0 1284.0 202

45、00060823972 0060823972 抽屜抽屜76761276.0 1276.0 退貨前退貨前1010位產(chǎn)品位產(chǎn)品4.14.1萬元占總退貨的萬元占總退貨的45%45%。前前2020位產(chǎn)品位產(chǎn)品5.75.7萬元，占總退貨的萬元，占總退貨的62%62%。重點產(chǎn)品退貨跟進(jìn)重點產(chǎn)品退貨跟進(jìn)產(chǎn)品名稱產(chǎn)品名稱專用號專用號五月份五月份六月份六月份六個月平六個月平均退貨率均退貨率七月份目七月份目標(biāo)標(biāo)供貨數(shù)量供貨數(shù)量退貨數(shù)量退貨數(shù)量退貨率退貨率供貨數(shù)量供貨數(shù)量退貨數(shù)量退貨數(shù)量退貨率退貨率后背后背601616006016160026159261594904901.87%1.87%1763417634365

46、3652.07%2.07%2.08%2.08%2.0%2.0%下前梁下前梁6082586360825863775877580 00.00%0.00%596259621301302.18%2.18%7.99%7.99%1.0%1.0%下前梁總下前梁總成成608183426081834226690266902422420.91%0.91%18462184621161160.63%0.63%0.49%0.49%1.0%1.0%后背后背60826686608266861144114415151.31%1.31%76176114141.84%1.84%3.26%3.26%2.0%2.0%控制盤座控制盤座

47、30205400302054009382938281810.86%0.86%1664166478784.69%4.69%1.25%1.25%1.0%1.0%后背后背60111191601111911121120 00.00%0.00%332133213113119.36%9.36%5%5%重點產(chǎn)品退貨跟進(jìn)重點產(chǎn)品退貨跟進(jìn)( (抽屜）抽屜）產(chǎn)品名稱產(chǎn)品名稱專用號專用號五月份五月份六月份六月份七月份目標(biāo)七月份目標(biāo)供貨數(shù)量供貨數(shù)量退貨數(shù)量退貨數(shù)量退貨率退貨率供貨數(shù)量供貨數(shù)量退貨數(shù)量退貨數(shù)量退貨率退貨率抽屜本體抽屜本體0060205975A0060205975A19819198192072071.04

48、%1.04%2887288774742.56%2.56%變溫室抽屜變溫室抽屜60205975602059752956295635351.18%1.18%14540145401991991.37%1.37%果菜盒總成果菜盒總成6082397060823970867986791561561.80%1.80%7298729877771.06%1.06%果菜盒總成果菜盒總成0060823970A0060823970A165816581101106.63%6.63%1368136843433.14%3.14%冷凍上抽屜總成冷凍上抽屜總成60823971608239719733973339390.40%0

49、.40%7088708879791.11%1.11%冷凍中抽屜總成冷凍中抽屜總成60823972608239721573157347472.99%2.99%7532753276761.01%1.01%冷凍下中抽屜總成冷凍下中抽屜總成60823973608239739882988237370.37%0.37%719971991961962.72%2.72%冷凍上抽屜總成冷凍上抽屜總成0060823971A0060823971A1598159864644.01%4.01%1413141367674.74%4.74%冷凍中抽屜總成冷凍中抽屜總成0060823972A0060823972A975997

50、5943430.44%0.44%1384138456564.05%4.05%冷凍下抽屜總成冷凍下抽屜總成0060823973A0060823973A1580158056563.54%3.54%1444144439392.70%2.70%冷凍半抽屜總成冷凍半抽屜總成60820839608208393317331715150.45%0.45%2739273928281.02%1.02%變溫小抽屜總成變溫小抽屜總成6082077560820775328232820 00.00%0.00%2706270614140.52%0.52%變溫大抽屜總成變溫大抽屜總成608207766082077632823

51、2821 10.03%0.03%2719271918180.66%0.66%冷凍中抽屜總成冷凍中抽屜總成6082077860820778329832980 00.00%0.00%2706270611110.41%0.41%冷凍大抽屜總成冷凍大抽屜總成6082077960820779329632961 10.03%0.03%2738273835351.28%1.28%83712837128118110.97%0.97%6576165761101210121.54%1.54%1.00%1.00%柜口比上月退貨率上升0.08%，退貨數(shù)量比上月上升57件。重點產(chǎn)品退貨跟進(jìn)重點產(chǎn)品退貨跟進(jìn)( (柜口）柜

52、口）五月份五月份六月份六月份六個月平六個月平均退貨率均退貨率七 月 份七 月 份目標(biāo)目標(biāo)產(chǎn)品名產(chǎn)品名稱稱專用號專用號供貨數(shù)供貨數(shù)量量退貨數(shù)退貨數(shù)量量退貨率退貨率供貨數(shù)供貨數(shù)量量退貨數(shù)量退貨數(shù)量退貨率退貨率柜口柜口70204511702045110 00 00.00%0.00%0 00 00.00%0.00%5.17%5.17%柜口柜口7020135270201352169416940 00.00%0.00%244324430 00.00%0.00%2.79%2.79%柜口柜口7020135170201351481848180 00.00%0.00%381338130 00.00%0.00%1.

53、25%1.25%柜口柜口70203640702036401635163512120.73%0.73%3896389666661.69%1.69%1.09%1.09%柜口柜口70203899702038993412341246461.35%1.35%2605260547471.80%1.80%1.14%1.14%柜口柜口70203641702036419370937078780.83%0.83%10318103181461461.42%1.42%0.97%0.97%柜口柜口70201257702012572125212568683.20%3.20%1450145033332.28%2.28%1.

54、79%1.79%柜口柜口70203642702036425851585143430.73%0.73%5831583155550.94%0.94%0.54%0.54%柜口柜口7020123970201239197251972568680.34%0.34%127581275880800.63%0.63%0.76%0.76%柜口柜口70201289702012891654165477774.66%4.66%31331314144.47%4.47%1.79%1.79%柜口柜口0070204511A0070204511A3233323346461.42%1.42%1869186954542.89%2.8

55、9%0.89%0.89%柜口柜口7020115070201150121212120 00.00%0.00%877587750 00.00%0.00%0.00%0.00%柜口柜口0070201239A0070201239A6826820 00.00%0.00%56560 00.00%0.00%0.00%0.00%柜口柜口0070201239D0070201239D3583580 00.00%0.00%107410740 00.00%0.00%0.00%0.00%柜口柜口0070201351A0070201351A108410840 00.00%0.00%234123410 00.00%0.00%

56、0.52%0.52%柜口柜口0070201352A0070201352A131613160 00.00%0.00%136013600 00.00%0.00%0.91%0.91%柜口柜口70203711702037110 00 00.00%0.00%3823820 00.00%0.00%12.20%12.20%58169581694384380.75%0.75%59284592844954950.83%0.83%1.14%1.14%1.0%1.0%質(zhì)量罰款分析質(zhì)量罰款分析月份1月2月3月4月5月6月7月8月9月10月11月12月合計質(zhì)量罰款(萬元)1.865.133.374.963.4718.7

57、96月份入廠不合格明細(xì)月份入廠不合格明細(xì)序序號號名稱名稱專用號專用號缺陷缺陷事業(yè)部事業(yè)部日期日期業(yè)務(wù)主管業(yè)務(wù)主管責(zé)任部門責(zé)任部門/廠家廠家1 1 冷藏下飾條冷藏下飾條60810689驗收記錄單填寫錯誤，涂改驗收記錄單填寫錯誤，涂改海外冰箱海外冰箱2011-6-1楊春夏楊春夏市場市場/ /質(zhì)檢質(zhì)檢2 2 中鉸鏈右中鉸鏈右60100765自檢報告不合格：少尺寸、標(biāo)準(zhǔn)使用錯誤自檢報告不合格：少尺寸、標(biāo)準(zhǔn)使用錯誤特種冰箱特種冰箱2011-6-2凌曉麗凌曉麗市場市場/ /質(zhì)檢質(zhì)檢3 3 上鉸鏈加強上鉸鏈加強鐵鐵60110694物料箱內(nèi)部臟。加強鐵表面有灰塵，不粘海物料箱內(nèi)部臟。加強鐵表面有灰塵，不粘海綿

58、條綿條特種冰箱特種冰箱2011-6-3凌曉麗凌曉麗鈑金鈑金/ /質(zhì)檢質(zhì)檢4 4 柜口柜口70201257外觀臟，灰塵外觀臟，灰塵青島商用冷青島商用冷柜柜2011-6-8楊春夏楊春夏塑膠塑膠/ /質(zhì)檢質(zhì)檢5 5 右管板右管板10100574管板翻邊不良管板翻邊不良青島空調(diào)青島空調(diào)2011-6-9張龍興張龍興鈑金鈑金/ /質(zhì)檢質(zhì)檢6 6 左管板左管板10100573管板翻邊孔小，易割破銅管管板翻邊孔小，易割破銅管青島空調(diào)青島空調(diào)2011-6-9張龍興張龍興鈑金鈑金/ /質(zhì)檢質(zhì)檢7 7 排氣筒排氣筒180100025筒口尺寸小筒口尺寸小膠南洗衣機膠南洗衣機2011-6-10劉清東劉清東鈑金鈑金/ /

59、質(zhì)檢質(zhì)檢8 8 后蓋板后蓋板0030100889A后蓋板折傷后蓋板折傷膠南洗衣機膠南洗衣機2011-6-14劉清東劉清東鈑金鈑金/ /質(zhì)檢質(zhì)檢9 9 臺面臺面70203770臺面臺面3770前蓋劃傷前蓋劃傷青島商用冷青島商用冷柜柜2011-6-15楊春夏楊春夏塑膠塑膠/ /質(zhì)檢質(zhì)檢10 10 速凍開關(guān)蓋速凍開關(guān)蓋板板70203981包裝上未標(biāo)注環(huán)保標(biāo)識包裝上未標(biāo)注環(huán)保標(biāo)識e青島商用冷青島商用冷柜柜2011-6-15楊春夏楊春夏塑膠塑膠/ /質(zhì)檢質(zhì)檢11 11 底盤組底盤組001A0100575焊接不良焊接不良商用空調(diào)商用空調(diào)2011-6-15楊春夏楊春夏鈑金鈑金/ /質(zhì)檢質(zhì)檢12 12 后蓋板

60、后蓋板0030100889A包裝不合格包裝不合格膠南洗衣機膠南洗衣機2011-6-15劉清東劉清東鈑金鈑金/ /質(zhì)檢質(zhì)檢13 13 隔板組隔板組001A0100019隔板折彎不良，易造成與底盤不易裝配隔板折彎不良，易造成與底盤不易裝配青島空調(diào)青島空調(diào)2011-6-15張龍興張龍興鈑金鈑金/ /質(zhì)檢質(zhì)檢14 14 電機支架電機支架001A1301321電機支架螺母焊偏電機支架螺母焊偏青島空調(diào)青島空調(diào)2011-6-17張龍興張龍興鈑金鈑金/ /質(zhì)檢質(zhì)檢15 15 柜口柜口70201239縮水變形縮水變形青島家用冷青島家用冷柜柜2011-6-22楊春夏楊春夏塑膠塑膠/ /質(zhì)檢質(zhì)檢供應(yīng)商供應(yīng)商2011