1、 AB-InBev 2021 All rights reserved AB-InBev 2021 All rights reservedChange Management變革管理4YOY China Salary Increase Rate by level5Surging Direct Labor Cost6It is time to change! 本錢壓力下，我們還有更多的挑戰(zhàn)Under Cost Pressure，we have more challenges ahead!離職率Turnover敬業(yè)度EngagementVPO保持階段VPO SustainabilityChange M

2、anagement變革管理You & Change 你 & 變革Whats it like for you at the moment?對你而言，變革是什么？Change can be difficult for some people對于某些人而言，變革可能是困難的“When the winds of change blow, some people build windmills, others build walls“當(dāng)變化之風(fēng)吹來，有些人建造了風(fēng)車，有些人壘起了墻Change can be .變革有可能是An emotional rollercoaster 一架情緒過山車What do

3、 we do about it?關(guān)于變革，我們做些什么？We make sure we understand how people respond during change 在變革過程中，確保我們自己理解：人們?nèi)绾畏错慦e make sure we understand our role during change 在變革過程中，確保我們自己理解：在變革中我們的角色Past過去Future未來Over preparation, Confusion, Chaos Energy,Resignation to change(not acceptance) 準(zhǔn)備過頭、困惑、混亂、精力、退出變革 不接

4、受 Shock 震驚Withdraw 退縮Business as usual 業(yè)務(wù)照常Attention to past 關(guān)注過去Denial 拒絕Anger, Blame, Anxiety Depression, Apathy， No Commitment Guarded emotions， Itll never work here! Non-cooperation憤怒、責(zé)備、焦慮、沮喪、冷漠、不主動(dòng)、抵觸、它在這永遠(yuǎn)行不通！不合作Resistance抵觸Co-operationCo-ordination Enthusiasm Taking responsibility合作 協(xié)調(diào) 熱情 承擔(dān)

5、責(zé)任Commitment 承擔(dān) Exploration 探索The transitional curve 轉(zhuǎn)變曲線Nancy Barger南希.巴杰爾“Effective change management is not about managing change; its about managing the psychological process people go through during change“有效的變革管理，不是在于管理變化本身；而是在于管理人們經(jīng)歷變革過程中的心理歷程。Past過去Future未來Over preparation, Confusion, Chaos

6、Energy,Resignation to change(not acceptance) 準(zhǔn)備過頭、困惑、混亂、精力、退出變革 不接受 Shock 震驚Withdraw 退縮Business as usual 業(yè)務(wù)照常Attention to past 關(guān)注過去Denial 拒絕Anger, Blame, Anxiety Depression, Apathy， No Commitment Guarded emotions， Itll never work here! Non-cooperation憤怒、責(zé)備、焦慮、沮喪、冷漠、不主動(dòng)、抵觸、它在這永遠(yuǎn)行不通！不合作Resistance抵觸Co-

7、operationCo-ordination Enthusiasm Taking responsibility合作 協(xié)調(diào) 熱情 承擔(dān)責(zé)任Commitment 承擔(dān) Exploration 探索The transitional curve 轉(zhuǎn)變曲線Denial拒絕Shock 震驚Withdraw 退縮Business as usual業(yè)務(wù)照常Attention to past關(guān)注過去 Inform on a regular basis Ensure now: What, When, Why Explain what to expect Informal 1:1 discussions Allow

8、 time 定期溝通現(xiàn)在確保發(fā)生什么什么時(shí)間為什么解釋期望是什么不拘于形式的1：1討論給與時(shí)間來接受Leadership focus領(lǐng)導(dǎo)力聚焦Resistance抵觸 Listen to concerns, Acknowledge feelings Empathise Encourage Support傾聽關(guān)心的事情成認(rèn)當(dāng)時(shí)的心情感同身受鼓勵(lì)支持Anger, Blame, Anxiety Depression, Apathy， No Commitment Guarded emotions， Itll never work here! Non-cooperation憤怒、責(zé)備、焦慮、沮喪、冷漠、

9、不主動(dòng)、抵觸、它在這永遠(yuǎn)行不通！ 不合作Leadership focus領(lǐng)導(dǎo)力聚焦Exploration探索Over preparation, Confusion, Chaos, Energy,Resignation to change(not acceptance)準(zhǔn)備過頭、困惑、混亂、精力、退出變革不接受 Concentrate on PrioritiesProvide trainingSet short, term goalsHarness the energyBrainstormingProblem solvingPlanning關(guān)注優(yōu)先順序提供培訓(xùn)設(shè)置短期、任期目標(biāo)控制精力頭腦風(fēng)暴解

10、決問題方案Leadership focus領(lǐng)導(dǎo)力聚焦Commitment承擔(dān)Co-operation, Co-ordination, Enthusiasm,Taking responsibility合作協(xié)調(diào)熱情承擔(dān)Long term goalsTeam buildingAcknowledge & reward contribution長期目標(biāo)團(tuán)隊(duì)建設(shè)答謝與奉獻(xiàn)獎(jiǎng)勵(lì)Leadership focus領(lǐng)導(dǎo)力聚焦Why do it 為什么要做.I will never do it 我永遠(yuǎn)也不會(huì)去做.I do not want to do it 我不想做.How should I do it? 我該如何

11、做？I am going to try! 我準(zhǔn)備試一試I am going to do it 我準(zhǔn)備做 I am doing it! 我正在做I did it ! 我做到了A summary of change變革過程If you did only 3 things如果你只做3件事情Help them understand what is changing幫助他們理解什么正在變革Help them see why we have to change幫助他們明白為什么我們必須變革Regular 1:1 and 1:team as people find the way through the change定期的1：1和1：團(tuán)隊(duì)溝通，在人們在尋找道路通過變革時(shí)Famous Quote from Louis Pasteur路