1、浙江省2011年4月高等教育自學(xué)考試民航乘務(wù)英語試題課程代碼：01428PART1ProperNouns&TermsDIRECTIONS:Inthispart,thereare10propernouns&terms.Pleasematchthepropernouns&termswiththeChinesemeaning.（本大題共10小題，每題2分，共20分）()1.priorityguestA.急救()2.safetydemonstrationB.行李認(rèn)領(lǐng)區(qū)()3.lifevestC.糖尿病人食品()4.BaggageClaimAreaD.安全演示()5.diabeticmealE.救生衣(

2、)6.firstaidF.需優(yōu)先照顧的乘客()7.ratesofexchangeG.重要人物()8.entertainmentsystemH.托運(yùn)行李()9.checkedbaggageI.娛樂設(shè)施()10.VIPJ.外匯率PART2ReadingComprehensionDIRECTIONS:Inthispart,thereare3passages.Eachofthemisfollowedby5questions,andtoeachquestion,therearefourpossibleanswersmarkedwithA,B,C,andD.Pleasechoosethecorrector

3、bestanswertoeachquestion.小題，每題2分，共30分）（本大題共15PassageOneQuestions11to15arebasedonthefollowingpassage:tobeunderpressure.Tobaccoproductsshowedsomeprogress,butmostgrowthwascomingfromthenewerproductcategoriessuchaschocolatesandsweets,electronicsandasmallergrowthinjewelrysales.Theeverincreasingandchanging

4、rangeofproductsoftheindustryandthecontinuedgrowthofretailoutletsfortravelerswerekeyissuesinthepastyearandshowednosignofchanginginnextyearsdutyfreegoods.ThemarketinAsiahasbeguntorecoversincethefinancialcrisis.However,inEurope,theeliminationoftaxonlyappliestotravelersmovingbetweenthefifteenmemberstate

5、softheEuropeanUnion.ItdoesnotapplytotravelerstootherregionsoftheworldandotherEuropeanCountries.Also,allmilitaryanddiplomaticsalesarenotaffectedbythesaleselimination.However,salesinnon-memberstateslikeNorway,SwitzerlandandTurkeyaswellasthoseinEasternEuropewillcontinuetogrow.EliminationinEuropecanbest

6、bedescribedaschaotic.Retailoperatorshaveeithergonetheirownwayortriedtodevelopalternativeapproaches.Suppliersfacetheroundsofanewnegotiationandtheneedtoreconsiderproductsand-freesalesmarketinginanewworldwherehopefullytravelwillgoongrowingandconsumerswillgoonenjoyingtheshopping,butthereisevidencethatth

7、etravelingconsumerisbewilderedandconfusedbywhattobelieveandhowtoact.pleasureof11.ThetrendofnextyearsdutyfreesaleswillbeA.adecreaseofchocolatesandsweetsB.adecreaseofelectronicsC.adecreaseofjewelryD.morevariedtypesofdutyfreeitemsonsale.12.WhichofthefollowingisNOTtrue?()A.TheAsiamarkethasimprovedaftert

8、hefinancialcrisis.B.SalesintheAsiamarketheldupduringthefinancialcrisis.).(C.TheprospectinEuropeisgoodbecausetherewillbemoretravelersandmorepurchasing.D.TheEuropeanmarketwillnotneednewproductsandmarketing.13._iswithinthementionedfifteencountriesoftheEuropeanUnion.()A.NorwayB.GermanyC.SwitzerlandD.Eas

9、ternEurope14.WhichofthefollowingisNOTtrue?()A.EliminationinEuropeisinamess.B.RetailoperatorsinEuropetrytofindtheirownwayout.C.RetailoperatorsinEuropetrytofindnewways.D.EliminationinEuropeiswellorganized.15.Theeliminationwillcausethetravelingconsumerto_.(A.beconfusedaboutpricesandwhethertobuygoods)B.

10、buybestgoodsC.experienceroundsofnegotiationD.reconsiderproductsandmarketingPassageTwoQuestions16to20arebasedonthefollowingpassage:TheBoeing747-400airplanehasreacheditscruisingaltitudeof10,000metersandcruisingspeedof900kmperhouronitswayfromLondontoBeijing.ThePurserhasannouncedthatthepassengersarenowf

11、reetounfastentheirseatbeltsandmovearoundthecabin;howeverpassengersshouldkeeptheirseatbeltfastenedwhenseated.Thepassengercabinlayoutconsistsofthreesections.The747-400isuniqueinhavingtwodecks;ontheupperdeck,behindtheflightcrewthereisthefirstclasssection.Onthelowerdeck,atthefront,thebusinessclasssectio

12、n,forpassengerswhopaythefullfare:whilebehindisthemuchlargereconomysectionforpassengerswhohavespecialcheapratetickets.Thestewardsandstewardesses14inallarenowbusyaroundthegalleys.Achoiceofdrinks,followedbydinner,videoentertainmentincludingafilmandfinallybreakfastinthemorningistheorderofservice.Individ

13、ualheadphonesaredistributed,andthese,whenpluggedintothearmoftheseatgiveavarietyofin-flightmusicalprograms.Alsointhearmoftheseatarethecontrolsforapersonalreadinglight,freshaircontrolandcallbutton.Dinnerisservedonspeciallypreparedtrays,perhapsprawncocktail,followedbyachoiceofroastchickenorbraisedsteak

14、withchocolatemoussetofinish.Thechickenandbeefhasbeenheatedinthespecialmicrowaveovensinthegalleys.Itishardtobelievethatahot,three-coursemealcanbeservedwhiletheplaneisflyingatthisaltitudeandspeed.Dinnerover,thecabinlightsaredimmed,theblindsbythewindowsaredrawn,thescreensunfoldandthefilmbegins.Now,fort

15、hefirsttimethecabincrewtakeitinturnstohavearestwhilethepassengerswatchthefilmorsnoozedreamingofarrivinginBeijinginthemorning.16.Whentheplaneisflying,thepassengers_whenseated.()A.arefreetowalkB.arefreetocomeintotheflightdeckC.areadvisedtofastentheirseatbeltsD.mustunfastentheseatbelts17.Thepassengerca

16、binlayoutconsistsofthreesections.Theyarethefollowingsexcept_.(A.thefirstclassB.thecockpitC.thebusinessclassD.theeconomyclass18.Duringtheflight,thecabinattendantsshoulddothefollowingexcept_.A.collectthepassengerspassportsB.servethedrinksC.servethemealsD.giveoutheadsets19.Beforethemeal,thecabinattenda

17、ntsshouldheat_intheovensinthegalley.()A.thechocolatemousseB.thesaladC.thechickenandbeefD.thesnack20.Duringthefilm,thecabinattendantswill_.()A.wakeupthepassengerssotheydontmissthefilmB.watchthefilmwiththepassengersC.haveachatinthecabinD.havearestinturnPassageThreeQuestions21to25arebasedonthefollowing

18、passage:Aircraftseatbelts,liketheseats,aredesignedtowithstandsuddendeceleration.Workouthowtofastenandunfastenthemquickly.Cabincrewscheckthattheyarefastenedattakeoffandlanding,andthatthebabiesareinstalledinspecialcot-holders.Donot,unlessyouarewellversedinthem,ignorethesafetydemonstrationsatthebeginni

19、ngofaflight.Learnhowtoputonalifejacket,andhowtousetheemergencyoxygenmasksstoredabovetheseatorinthebackoftheseatinfront.Ineachmagazinepocketisacardofsafetyinstructionsinpictures.Itgivesthepositionsoftheemergencyexits.Eachofthesehasasigngivingtheoperatinginstructionsinoneormorelanguages,sopassengersca

20、nopenthem.)()Fireextinguishersandsometimesaxesarestowedatthecabincrewstations.Liferaftareusuallyplacedneareachmainexit.Inwide-bodiedjets,theyareextensionsoftheescapeslides,andinaircraftsuchastheVC10,707and747theyarestoredintheceilingabovetheaisle.Thesurvival,first-aidandpolarkitsareusuallyfoundnear,

21、perhapsattachedto,theliferaftsorexits.Ifthe“fastenseatbelts”signsflashoninflight,obeythemquickly;theaircraftmaybeabouttoenterturbulenceandpassengerswalkingabout,especiallyattheback,couldbethrownaround.Extinguishcigarettesimmediatelythe“nosmoking”signsgoon.Neversmokeinthecabinortoilets.Between1946and

22、1976,flightiresforsmokecaused316accidents:manybeganinthetoilets.21.Aircraftseatbeltsshouldbetied_.()A.whenpassengersfeelakindofsuddendecelerationB.whencabinattendantsshowpassengershowtofastenandunfastenthemC.attakeoffandlandingD.whenbabiesareinstalledincot-holders.22.Accordingtothepassage,whichofthe

23、followingstatementsistrue?()A.Itisnotnecessaryforpassengerstopayattentiontothesafetydemonstrationsbecausetheyareveryfamiliarwiththem.B.Inordertoensuresafety,passengerswithbabiesshouldputtheirbabiesinsidetheirseatbelts.C.Youcanfindacardofsafetyinstructionsinlettersinmagazinepocket.D.Passengersshouldk

24、nowwheretheemergencyexitsare.23.Wherearefireextinguishersandaxesstored?()A.neareachmainexit?B.atthecabincrewstationsC.inthebackcabinD.inthecockpit24.Whymustpassengersfastentheirseatbeltswhen“fastenseatbelts”ight?signs(flashon)duringtheflA.Becausetheaircraftmayapproachanareaofturbulence.B.Becauseacco

25、rdingtoCAACregulation,passengersmustdoso.C.Becausecabinattendantswillchecktoseeifpassengerscanperformcorrectlyaccordingtotherelevantsafetyinstruction.D.Becausesomekindofemergencyishappeningonboard.Passengersshouldstayattheirseats.25.WhichofthefollowingstatementsisNOTtrue?()A.Whenthe“nosmoking”signsg

26、oon,pleasegiveupsmoking.B.Between1946and1976,therewere316accidents.C.Asurveyshowsthatmostofflightfiresbeganinthetoilets.D.SmokingincabinortoiletswillthreatensafetyoftheaircraftandpassengersPART3ClozeTestDIRECTIONS:Inthispart,thewordsandphrasesaremissinginthefollowingparagraph.Choosethemostappropriat

27、ewordsfromthefollowingFORM.（本大題共10小題，每題2分，共20分）Cabinattendantsmakeface-to-facecontact26passengersCabinattendantsshouldpossessessential27fortheirworkThequalityofthecabin28isjudgedonthefriendliness，courtesyandappearanceofthecabinattendantsTheyshould29theirworkTheyaredoingan30andchallengingjobTheyshoul

28、dbe31andhelpful32passengersTheymustkeep33duringtheirwork.Awarm34forotherpeopleisanecessaryqualificationforpassengerservicework.Dignity,warmthandasincere35forpeoplearethebestqualities.PART4TranslationsentencesisfollowedbyfourchoicesofsuggestedtranslationmarkedA,B,CandD.Makethebestchoice.小題，每題3分，共30分）

29、（本大題共1036.Theymustprovideacourteousandefficientservicetothepassengers.()他們必定為乘客供給禮貌而有足夠多的服務(wù)。他們必定為乘客供給禮貌而高效的服務(wù)。他們必定為乘客供給客氣而有能力的服務(wù)。他們必定為乘客供給舉止文雅而有足夠多的服務(wù)。37.Pleaserefrainfromsmoking.()A.請戒除煙。B.請不要吸煙。C.請忍著吸煙。D.請遏止吸煙。38.Pleaselatchtheoverheadbinsproperly.()請把行李放到頭頂上方的行李箱。請把行李鎖到頭頂上方的行李箱。請把艙頂行李箱鎖好。請仔細(xì)檢查頭頂上方的行李架。39.Forthesakeofsafety,thesmalltableshouldbefoldedupbeforelanding.()為了圓滿起見，餐桌在降落前應(yīng)折疊收起。為了圓滿起見，餐桌在跳躍前應(yīng)折疊收起。為了圓滿起見，