建立和諧的組織氣氛第1頁(yè)-8-162CreatingaPositiveEmployeeEnvironment

建立友好組織氣氛建立和諧的組織氣氛第2頁(yè)-8-163Appliance&Tools#1FractionalMotors#2ApplianceComponents#1StorageSolutions#1WasteDisposers#1PlumbingTools家電及工具IndustrialAutomation#1Alternators#1Motors工業(yè)自動(dòng)化ProcessControl#1ControlValves#1MeasurementDevices#2Systems&Solutions過程控制Electronics&Telecom#1AC&DCPowerSystems#1OEMEmbeddedPower#1PrecisionClimateSystems#1FiberOpticConduit電子及電信

#1Compressors供暖、通風(fēng)及空調(diào)HVACGlobalMarketandTechnologyLeadership

全球市場(chǎng)和技術(shù)領(lǐng)導(dǎo)者建立和諧的組織氣氛第3頁(yè)-8-164EmersonChinaOverview

艾默生中國(guó)概況

StarteddoingbusinessinChinainlate1970s

七十年代末開始

發(fā)展中國(guó)

業(yè)務(wù)

ChinaisEmerson’sbiggestbusinesspartnerinAsia

中國(guó)是艾默生在亞

洲

最大商務(wù)伙伴SecondonlytoU.S.insalesin‘02

‘02年銷售額僅次于美國(guó)CurrentInfrastructure:

基本設(shè)施

27

manufacturingoperationsin10locations

27家工廠在10

個(gè)

地點(diǎn)

9

jointventures,21wholly-owned

9

家合資

公司，21家全資公司

Morethan12,000employees

一萬(wàn)

二千多名員工建立和諧的組織氣氛第4頁(yè)-8-165OurPromise我們承諾Emersoniswhere

technologyandengineering

cometogetherto

createsolutionsforthebenefitsofourcustomers,drivenwithoutcompromise

foraworldinaction堅(jiān)持不懈﹐整合科技與工程技術(shù)﹐為客戶提供最有利應(yīng)用方案建立和諧的組織氣氛第5頁(yè)-8-166ROLEOFHUMANRESOURCES人力資源部職責(zé)Communications溝通EmployeeAdvocacy員工溝通媒介Accountability問責(zé)EmphasisonGoodSupervision強(qiáng)調(diào)有效監(jiān)督UrgentProblemResponse對(duì)問題迅速作出反應(yīng)StrongEthicsProgram嚴(yán)格執(zhí)行職業(yè)道德規(guī)范制度Recruitment–Development–Retention招聘–發(fā)展–人才挽留LegalCompliance遵遵法規(guī)EnsureaSafeWorkplace確保工作場(chǎng)所安全I(xiàn)ntegralPartofManagementTeam管理團(tuán)隊(duì)核心組成部分建立和諧的組織氣氛第6頁(yè)-8-167Employeescanmaximizetheircontributionstotheorganizationonlyiftheyfullyunderstandthebusinessstrategyplanandopportunity

員工只有在充分了解企業(yè)商業(yè)戰(zhàn)略計(jì)劃/機(jī)遇時(shí)才能釋放其最大能量Annualcommunicationplandevelopedateachlocation每個(gè)內(nèi)部組織制訂年度溝通計(jì)劃Thinkaboutourkeymessages 重點(diǎn)在關(guān)鍵信息方面Decideuponcommunicationmethods

確定溝通方式Followthroughonthescheduledcommunications

認(rèn)真完成溝通計(jì)劃RoleofHumanResources人力資源部職責(zé)Communications溝通建立和諧的組織氣氛第7頁(yè)-8-168EmployeeAdvocacy人力資源代表應(yīng)該是員工溝通媒介“WeExistToEnsureThatTheEmployeePointOfViewIsAlwaysHeardAndConsideredAndThatOurPersonnelPoliciesAreCorrectlyAdministered.”

“我們存在目標(biāo)是確保員工想法

能被充分了解和考慮，并確保我們

人事政策得到正確實(shí)施?！?/p>

RoleofHumanResources人力資源部職責(zé)建立和諧的組織氣氛第8頁(yè)-8-169

“TheHumanResourcesBalancingAct”

“平衡藝術(shù)”Communication溝通 EmployeeAdvocate BusinessAdvocate

員工期望 業(yè)務(wù)需要

______________________________________________HumanResourcesandBusinessPlanning人力資源和業(yè)務(wù)規(guī)劃建立和諧的組織氣氛第9頁(yè)-8-1610RoleofHumanResources人力資源部職責(zé)Accountability

問責(zé)HumanResourcesandManagementareaccountableforhowtheyinteractwithemployees.Thisisaccomplishedthroughtheuseof:

在艾默生，和員工溝通是人力資源部和管理層主要職責(zé)，我們經(jīng)過以下路徑來實(shí)現(xiàn)上述目標(biāo)：

AnnualCommunicationPlan年度溝通計(jì)劃EmployeeOpinionSurveys員工意見調(diào)查HumanResourcesReviews

人力資源系統(tǒng)測(cè)評(píng)建立和諧的組織氣氛第10頁(yè)-8-1611ToolBoxMeeting定時(shí)小組會(huì)議DepartmentalMeetings周期性部門會(huì)議AllEmployeeMeetings季度員工會(huì)議S-O-BAddressOne(1)PerYear每年一第二年度業(yè)務(wù)改進(jìn)情況演講S-O-BACP年度溝通計(jì)劃AnnualCommunicationPlan年度溝通計(jì)劃

建立和諧的組織氣氛第11頁(yè)-8-1612EmployeeCommunications員工溝通OneoftheEmployeeCommunicationToolsforBuildingthetrust其中一種有效建立互信溝通工具EmpoyeeOpinionSurvey員工意見調(diào)查建立和諧的組織氣氛第12頁(yè)-8-1613FoundationofPositiveEmployeeRelationsSince1954

美國(guó)總企業(yè)自1954年起重視建立良好員工關(guān)系

CriticalDivisionandPlantContinuousImprovementTool 它是分企業(yè)用以連續(xù)改進(jìn)工作主要工具JointlyAnalyzedbyPlant/Division/CorporateERStaff 由工廠/分企業(yè)/總企業(yè)員工關(guān)系部共同分析調(diào)查結(jié)果

TheClimateProfileScore=Accountability 組織氣氛評(píng)分=問責(zé)TheEmersonEmployeeOpinionSurvey艾默生員工意見調(diào)查流程

建立和諧的組織氣氛第13頁(yè)-8-1614Purpose目EOSisusedasamanagementtoolfor: “員工意見調(diào)查”是一個(gè)管理工具用于:Assessingtheoverallemployeerelationsclimate評(píng)定員工關(guān)系整體氣氛Identifyingspecificmajorproblems識(shí)別企業(yè)內(nèi)部存在主要問題Evaluatingsuccessofspecificprograms評(píng)定一些重大項(xiàng)目工程是否成功Assessingtrainingneeds 評(píng)定培訓(xùn)需要Providingaqualitycontrolcheckoncommunicationefforts 為溝通工作提供質(zhì)量控制檢驗(yàn)建立和諧的組織氣氛第14頁(yè)-8-1615Focusonprocessbutnotreport應(yīng)首重過程，而非匯報(bào)CriticalSuccessFactors成功要素Don’ttrytomanipulatetheresult切勿嘗試操控結(jié)果Signifytopmanagement’scommitmenttowellbeingofemployees

表達(dá)管理層對(duì)員工所關(guān)心問題重視和承諾Surveyreportisonlyameans&thestartingpointtoimproverathertheenditself

調(diào)查匯報(bào)只是改進(jìn)伎倆及起點(diǎn)，而非最終目標(biāo)Segmenttheemployeesintoworkgrouptoidentifytheproblemarea 將員工分成工作小組以確認(rèn)問題所在建立和諧的組織氣氛第15頁(yè)-8-1616TimemanagementofHR人力資源部要準(zhǔn)確估控工作量Terribleworkloadbutworthwhilereturn工作量極大，但會(huì)得到值得回報(bào)CriticalSuccessFactors成功要素Preparingsurveyresultpresentationforworkgroups

準(zhǔn)備各小組調(diào)查結(jié)果匯報(bào)Conductingworkgroupfeedbacksessions

進(jìn)行小組反饋會(huì)議Compilingsummaryforfeedbacksessionstoderiveactionplan

匯總反饋會(huì)議意見，從而制訂行動(dòng)訂計(jì)劃建立和諧的組織氣氛第16頁(yè)-8-1617Criteriatoselectoptionalquestions怎樣選定問題Dos宜Selectwhatemployeesdissatisfymostnow

選擇雇員現(xiàn)時(shí)最不滿Selectwhatmakethemstayingwithus&willingtocontributeinlongrun

選擇久遠(yuǎn)而言使他們留效并賣力工作Don’ts忌Excludewhatstakeholdersdidnotliketosee

排除個(gè)別相關(guān)方不想見Excludewhatseemstobe“impossibletoimprove”or“unaffordable” 排除一些所謂“不可能改進(jìn)”或“不能負(fù)擔(dān)”Employeebutnotmanagementperspective

從雇員而非管理層角度選定問題CriticalSuccessFactors成功要素建立和諧的組織氣氛第17頁(yè)-8-1618Wheninterpretingtheresultdata當(dāng)研究原始數(shù)據(jù)時(shí)Beaction-oriented

以行動(dòng)為本Highlightthe“mostunfavorable”butnot“mostfavorable”tolookforopportunitiestoimprove

著重評(píng)分“最差”而非“最好”，以尋找改進(jìn)機(jī)會(huì)Thinkcriticallyforany“unexpectedlyunfavorable”tobridgethegapofperceptionbetweenmanagement&employees

認(rèn)真思索“出人意料差”，以拉近管理層與雇員對(duì)該問題認(rèn)知距離Nottojustifywhatwehavedoneinthepastbuttodigwhatweshoulddointhefuture應(yīng)尋找未來該做事，而非已取得成就CriticalSuccessFactors成功要素建立和諧的組織氣氛第18頁(yè)-8-1619Focuses重點(diǎn)Emphasizeon

著重點(diǎn)Smallgroupfeedbackmeetingswithemployees反饋會(huì)談Analysismeetingandactionplandevelopment

調(diào)查分析會(huì)議及制訂行動(dòng)計(jì)劃Employeescommunicationoftheactionplans

與員工溝通相關(guān)行動(dòng)計(jì)劃Followupactionsexecution

跟進(jìn)行動(dòng)計(jì)劃建立和諧的組織氣氛第19頁(yè)-8-1620Smallgroupfeedbackmeetings反饋會(huì)談Asmallgroupmeetingwithoutsupervisors’participation 主管不應(yīng)參加小組會(huì)談LISTENtoemployees’concernandclarifyifneeded只須傾聽并澄清相關(guān)問題Analysismeetingandacti