2022年7月1391國開電大本科《商務(wù)英語4》期末考試試題及答案一、交際用語供計10分海小題2分）L5題：根據(jù)對話內(nèi)容選擇恰當?shù)倪x項。L—I'dliketohavesomesoftdrink.Youarewelcome.Hereyouare.No,youcan't.［答案］B—Howistheweatherinautumn?Ilikesunnydays.Itisalwayssunny.Ihateit.［答案］B— —YesIthinkso.Willyouflybusinessclass?Whendoyouplantoleave?WhereshallImakehotelreservation?［答案］A—Ihadareallygoodweekendattheseaside.Oh,that'sveryniceofyouOhJmgladtohearthatIt'sapleasure［答案］B5.—Hello,Sir. —Fdliketoorderapizza.Whatdoyoudo?Howareyou?WhatcanIhelp?［答案］c二、詞匯與結(jié)構(gòu)供計30分海小題2分）6.20題：閱讀下面的句子，從A、B、C三個選項中選出一個能填入空白處的最佳選項。6.Sheheardaterriblenoise, broughtherheartintohermouth.whichwhatwho［答案］A7.Hemadeapromisethat Ipassedtheexaminationhewouldbuymeagift.whetherifevenif［答案］Bhavetomake clearthatitworkswell.whatitone［答案］B9.Theinstructiondescribescompletelythe anditssafetybasis.facultyfamilyfacility［答案］creally theeffortyouhavemadefortheproject.thankamgratefulappreciate［落案］c11.Althoughhehassoughttofindapeaceful ,heisfacingmorepressurefromhisbusinessrivals.solvingsolvesolution［答案］ci2Thebottomhalfshows thismoneycamefrom.wherewhatwhy［答案］A13.Foralimitedcompany,thiswillincludethemoney byissuingshares,andisknownasthesharecapital.raiseraisedraising［答案］B14.I'mstillworkingonironing afewproblems.inatout［答案］c15.Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravelersbyissuingtraveller*s .checkscashcreditcards［答案］A16.ltwill abouteightpercentmorethaninitiallyprojected.spendpaycost［答案］cCOllldn'tagreemore.Thats Ionlydostreetshopping.whetherB.becauseC.why［答案］CPlease anopenreturnflightfromBarcelonatoFrankfurt.papertextbook［答案］cThelong-termassetsareknownas assets.fixedcurrentnet［答案］AEventhoughhe's outofcollegeandstillabitgreen,heisagreatco-worker.fleshfreshflash［答案］B三、閱讀理解（共計40分,每小題2分）21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案。Therearemanywaystofindajob.ltcanbeaseasyaswalkingintoaneighborhoodstoretolookatitsannouncementboard.Localstoresoftenhaveareaswherepeoplecanputsmallsignstellingwhatkindofservicetheyneedorcanprovide.Suchservicesincludecaringforchildrenorcleaninghouses.Orjobsearcherscanlookinthenewspaper.Localnewspapershaveemploymentannouncementsplacedbycompaniesseekingworkers.AnotherpopulartoolforfindingjobsistheInternet.Forexample,peopleinfourhundredandfiftycitiesaroundtheworldcanusetheCraigslistWebsitetobuyobjects,meetpeopleorfindajob.Craigslistsaysthatitreceivestwomillionnewjoblistingseachmonth.Anotherusefulwaytofindajobisthroughacollegeoruniversity.Forexample,studentsattheUniversityofTexasinAustincangototheCareerExplorationCentertogethelpinfindingajob.Ofcoursejookingforajobrequiresknowingwhatkindofworkyouwanttodo.Forexample,thereisabookcalledWhatColorisYourParachute（降落傘）?byRichardBolles.Thisbookhasbeenhelpingpeoplechooseacareer（職業(yè)）sinceitwasfirstpublishedinnineteenseventy.Someexpertsalsohelppeoplefindjobs.SusanW.MillerownsacompanycalledCaliforniaCareerServicesinLosAngeles.Shesayshercompanyhelpspeoplefindjobsbyfirsthelpingthemunderstandtheirstrengths,goalsandinterests.Thensheprovidesthemwithmethodsandresourcestohelpthemfindtherightjob.Whatisthepassagemainlyabout?Thewayoffindingajob.Collegestudents9part-timejobs.CraigslistWebsite.［答案］AByloggingontheCraigslistWebsite,youcan .studyforyourmasterdegreedosomeshoppingonlineplaycomputergames［落案］BWhatColorisYourParachuteisabookwhichgivestipstothosewhowantto .workontheairplanebuyaparachutefindasuitablejob［答案］c24.ltcanbelearnedfromthepassagethat .companiesoftenputjobinformationinlocalshopstheInternetisthemostpopulartoolforjobhuntersintheUSASusanW.Millefscompanyishelpingpeoplechoosecareers［答案］cHowmanywaysoffindingajobarementionedinthepassage?Three.Four.Five.［答案］C26-30題：閱讀下面的句子，根據(jù)文章內(nèi)容進行判斷，正確的寫“T”,錯誤的寫“F”。Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe'TeelGoodFactor".Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows：Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ltisokaytosay"Idon'tknow",butitshouldalwaysbefollowedupby"butletmefindout"orpossibly^butthispersonwillbeabletoassistyou".Whateverthesituationmaybe,makesurethatyoudonftleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.ltshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththe'TeelGoodFactof'thatyouaresearchingfor.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations?［答案］FLeavingyourcustomerwithanunansweredquestionisunacceptable?［答案］TBothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice?［答案］FEyecontactisoneofthemostimportantaspectsofpositivebodylanguage」答案］TYourcustomersaresatisfiedifanemployeegoestheextramiletohelpthem.［答案］T四、寫作(共計20分)31.根據(jù)要求完成作文。Accordingtothefollowinginformation,pleasewriteanapplicationletterforsalaryraisewithin100words.YouareAlbert,andyourbossisMr.Green.YourreasonsfortheletterYourexpect