Sub-module12TakingOrders

“工學(xué)結(jié)合新思維”高職高專財(cái)經(jīng)類十二五規(guī)劃系列教材Sub-module12TakingOrders“1ProfessionalCompetence

CompetenceObjectives:--howtomakearecommendationfortheguest--howtoexplaindishes--howtoapplytheknowledgeonCuisinechinoiseandCuisineoccidentaleintotheworkProfessionalCompetence2ContentsJobKnowledgeandExperience1SampleCases2TechnicalTraining3IntroductiontoHotels4ContentsJobKnowledgeandExpe3JobKnowledgeandExperience

Whenyouoffertheorder-takingservicestothediners,thefollowingpointsforattentionshouldbetakenintoconsideration:

Themenushouldbehandedtoladies,superiorsandguestofhonorfirst;Youshouldconsciouslysetasidesometimetothedinersforreadingthemenuandchoosingthedishesbeforetheyorderfoods;It’swiseforyoutotaketheopportunityoftakingorderstorecommendyourguestssomedishes,suchaschef’srecommendation,today’sspecial,housespecialsandsoon;

JobKnowledgeandExperienceW4JobKnowledgeandExperienceInsteadofrecommendingpricydishesmerely,youshouldtakefullaccountofyourguests’preferencesandtaboos;Iftheguestsorderthedishthatwilltakemuchtimetobecooked,youshouldletthemknowtheexpectedtimeofoffertoavoidmisunderstanding;Afterthedinersorderwhattheywant,itisregularforyoutorepeatwhatyou’verecordedtogettheirconfirmation.

JobKnowledgeandExperienceIn5SampleCasesCase11.WouldyoulikeTableD’hoteorALaCarte?您想選套餐還是零點(diǎn)？2.Wehaveadailychef’sspecialofcrispfriedslicedgaroupa.我們今天的廚師推薦菜是酥炸魚條。3.I’llsay.That’sthedish.我同意。那就是它了。4.Therearepan-friedprawnsballsandstir-friedshreddedsquid.我們這里有干煎大蝦球和炒魷魚絲。5.They’llbereadystraightaway.很快就做好。SampleCasesCase16SampleCasesCase21.Ofcourse,Iwillwholeheartedlyserveyou!當(dāng)然，竭誠(chéng)為您服務(wù)！2.Yes,asSichuanhotpotdoes,manySichuandishesarehighlyspicedandpeppery.Soitisoftensaidthatnumbing,hotspicesarethemaincharacteristicsoftheSichuancuisine.對(duì)，和四川火鍋一樣，許多川菜都是非常辛辣的。所以人們常說(shuō)，川菜的最主要特點(diǎn)就是麻和辣。3.Chefsblendmanyspicestogethertocreatevariousflavors,includinghotandsoursauce,tastyfish-flavoredsauce,numbinglyspicysauceandsmokedflavorsauce.廚師們將多種調(diào)味料混合在一起就創(chuàng)造出各種不同的風(fēng)味，其中包括酸辣味、魚香味、麻辣味和煙熏味等。4.Chefsslicecookedbeefandoxenentrails,placethemonaplateandaddanumbinglyspicysauce.廚師先將牛肉和牛的各種內(nèi)臟切片后裝盤，再加入麻辣醬汁。SampleCasesCase27SampleCasesCase25.Theseareheatedonahotplate,andwewaitersthenpourhotstewoverthem.先把鍋巴放在燒熱的鐵板上加熱，然后（上桌前）由我們服務(wù)員（在您面前當(dāng)場(chǎng)）將肉等連汁一起倒入盛鍋巴的鐵板中。6.ItisSichuanducksmokedwithcamelliaandcamphorleaves.(樟茶鴨子)是將鴨子用樟腦和山茶花的葉子熏制而成的。7.Mymouthiswatering.我都流口水了。

SampleCasesCase28SampleCasesCase31.OneFrenchBakedEscargotstomeandoneProvencalScalloptomywife,please.請(qǐng)給我一份法式焗蝸牛，再給我太太一份普羅旺斯鮮貝。2.ThereareBaconFriedSteakandblackpepperporkchop.有培根煎牛排和黑胡椒豬排。3.Ourrestaurantprovidesonespecialoffereverydaytoexpressourgratitudeforcustomers’favor.我們餐廳每天提供一個(gè)特價(jià)菜來(lái)答謝顧客的厚愛。SampleCasesCase39TechnicalTrainingI.RolePlay

Youareawaiter/waitressoftherestaurant.Today,Mr.Whiteandhisfriendarecomingtohavelunch.Theyaskyoutorecommendsomethingspecial.Yousuggestthespecialtiesofyourrestaurantandintroducetherelevantknowledgeofthedishestoyourcustomers.

TechnicalTrainingI.RolePlay10TechnicalTrainingII.WritingPracticeMartinandJessicawillgetmarriedsoon.TheyplantoholdaweddingbanquetintheChineseRestaurantofGrandHyattHoteltofeasttheirrelativesandfriends.Pleasedesignamenufortheirweddingpackage.Thedetailedrequirementsareasfollows:price:￥188perperson6-8colddishes10-12hotdishesnametheabovedishesrespectivelydon’tforgetsoup,dessert,riceandnoodles

TechnicalTrainingII.Writing11IntroductiontoHotels

GrandHyattNewYorkIntroductiontoHotelsGrand12IntroductiontoHotelsPlaceyourselfintheheartof“TheCityThatNeverSleeps”atGrandHyattNewYork.

OurprimelocationonthefashionableEastSide,adjacenttoGrandCentral,putsthecity'stopattractions–includingTimesSquare,Broadwaytheaters,CentralParkandFifthAvenue'sworld-classshopping-andmajorbusinessesjuststepsfromourmidtownManhattanhotel.Withinourluxuriousaccommodations,discoveroutstandingdiningandcateringservices,sumptuousguestroomsandnewlyrenovatedfunctionareasidealforanysocialorbusinessevent.A24-hourbusinesscenterandStayFitgymensureyouwon’tmissamomentofexcitementinthisnon-stopcitywhenyouchooseourMidtownNewYorkhotel.

IntroductiontoHotelsP13IntroductiontoHotelsTreatyourselftostunningviewsofthebustlingcitystreetsandskyscrapersinourstylish250-square-footMidtownNewYorkhotelroom.Refreshyourselfinaluxuriousbathwithgranitevanities,importedstoneflooring,marbleshowerstallsanddeluxeporticobathamenities.Enjoycable/satellitechannelsandvideoondemandontheflat-screenTVasyourestinacomfortablearmchairandputyourfeetuponthesoftottoman.SitinanergonomicworkchairatthespaciousworkdeskandstayintouchwiththeworldoutsideusingwirelessInternetaccess,duallinespeakerphoneswithvoicemailanddataport.TheHomeStereowithiPoddockwillkeepyouinformedandonschedule.RelaxinluxuriouscomfortononekingortwodoubleGrandBedswithEuropean-stylebedding,ultra-plushpillows,thesoftestofsheetingandthickdownblankets-piledatopirresistiblepillow-topmattresses.Takeadvantageof24-hourroomserviceandaConciergeduringregularhours,andthecomplimentarysafeforyourlaptopinourluxuryhotelinMidtownNewYorkCity.IntroductiontoHotelsT14IntroductiontoHotelsTheGrandHyattNewYorkoffersastylishvenuewithaParkAvenueaddress,perfectforsharingandcelebratingwithfriends,familyandcolleagues.This36-storycontemporaryhotelcreatesavibrantatmospherewithexquisiteservicethatfewhotelsintheworldcanmirror.Eventsareimmaculatelyorchestratedtoensureourguestsexperiencethesophisticatedstylingofourhotel.Ourknowledgeablecateringteamwillworkwithyoutodevelopzestfulmenussuretoarousethesensesofyourguests.Withtheimaginationofourculinaryteamandthededicationofourstaff,theGrandHyattNewYorkwillensureamemorablecelebrationthatwillbetreasuredforalifetime.IntroductiontoHotelsT15IntroductiontoHotelsWithasuperbviewofoneofthemostexcitingstreetsinNewYork,we’veestablishedasereneescapeabovethecommotionof42ndStreet.OurManhattanSkyRestaurantoffersadailybreakfastbuffetandlunchpromisingafreshstarttoyourdayinthecity.StepintoTheCommodoreGrillfortheultimateinNewYorkdining.Thesleekatmospheresetsthetoneforaneveningthatwilldelightthesenses.Richcherryoakcolumnsarecomplementedbyplushplumandchestnutsuedehighbackchairs.Softlightingcreatesamagicalglowthroughoutthediningroom.Settleinforaward-winningAmericanContinentalcuisine.Whentimeisoftheessence,turntoGrandCoffeeBartomeetyourfoodandbeverageneeds.Keepthepacewiththerhythmsofthecity.Stopatourcoffeebar,locatedonthelobbylevelofGrandHyattNewYork.

IntroductiontoHotels16ThankYou!ThankYou!17Sub-module12TakingOrders

“工學(xué)結(jié)合新思維”高職高專財(cái)經(jīng)類十二五規(guī)劃系列教材Sub-module12TakingOrders“18ProfessionalCompetence

CompetenceObjectives:--howtomakearecommendationfortheguest--howtoexplaindishes--howtoapplytheknowledgeonCuisinechinoiseandCuisineoccidentaleintotheworkProfessionalCompetence19ContentsJobKnowledgeandExperience1SampleCases2TechnicalTraining3IntroductiontoHotels4ContentsJobKnowledgeandExpe20JobKnowledgeandExperience

Whenyouoffertheorder-takingservicestothediners,thefollowingpointsforattentionshouldbetakenintoconsideration:

Themenushouldbehandedtoladies,superiorsandguestofhonorfirst;Youshouldconsciouslysetasidesometimetothedinersforreadingthemenuandchoosingthedishesbeforetheyorderfoods;It’swiseforyoutotaketheopportunityoftakingorderstorecommendyourguestssomedishes,suchaschef’srecommendation,today’sspecial,housespecialsandsoon;

JobKnowledgeandExperienceW21JobKnowledgeandExperienceInsteadofrecommendingpricydishesmerely,youshouldtakefullaccountofyourguests’preferencesandtaboos;Iftheguestsorderthedishthatwilltakemuchtimetobecooked,youshouldletthemknowtheexpectedtimeofoffertoavoidmisunderstanding;Afterthedinersorderwhattheywant,itisregularforyoutorepeatwhatyou’verecordedtogettheirconfirmation.

JobKnowledgeandExperienceIn22SampleCasesCase11.WouldyoulikeTableD’hoteorALaCarte?您想選套餐還是零點(diǎn)？2.Wehaveadailychef’sspecialofcrispfriedslicedgaroupa.我們今天的廚師推薦菜是酥炸魚條。3.I’llsay.That’sthedish.我同意。那就是它了。4.Therearepan-friedprawnsballsandstir-friedshreddedsquid.我們這里有干煎大蝦球和炒魷魚絲。5.They’llbereadystraightaway.很快就做好。SampleCasesCase123SampleCasesCase21.Ofcourse,Iwillwholeheartedlyserveyou!當(dāng)然，竭誠(chéng)為您服務(wù)！2.Yes,asSichuanhotpotdoes,manySichuandishesarehighlyspicedandpeppery.Soitisoftensaidthatnumbing,hotspicesarethemaincharacteristicsoftheSichuancuisine.對(duì)，和四川火鍋一樣，許多川菜都是非常辛辣的。所以人們常說(shuō)，川菜的最主要特點(diǎn)就是麻和辣。3.Chefsblendmanyspicestogethertocreatevariousflavors,includinghotandsoursauce,tastyfish-flavoredsauce,numbinglyspicysauceandsmokedflavorsauce.廚師們將多種調(diào)味料混合在一起就創(chuàng)造出各種不同的風(fēng)味，其中包括酸辣味、魚香味、麻辣味和煙熏味等。4.Chefsslicecookedbeefandoxenentrails,placethemonaplateandaddanumbinglyspicysauce.廚師先將牛肉和牛的各種內(nèi)臟切片后裝盤，再加入麻辣醬汁。SampleCasesCase224SampleCasesCase25.Theseareheatedonahotplate,andwewaitersthenpourhotstewoverthem.先把鍋巴放在燒熱的鐵板上加熱，然后（上桌前）由我們服務(wù)員（在您面前當(dāng)場(chǎng)）將肉等連汁一起倒入盛鍋巴的鐵板中。6.ItisSichuanducksmokedwithcamelliaandcamphorleaves.(樟茶鴨子)是將鴨子用樟腦和山茶花的葉子熏制而成的。7.Mymouthiswatering.我都流口水了。

SampleCasesCase225SampleCasesCase31.OneFrenchBakedEscargotstomeandoneProvencalScalloptomywife,please.請(qǐng)給我一份法式焗蝸牛，再給我太太一份普羅旺斯鮮貝。2.ThereareBaconFriedSteakandblackpepperporkchop.有培根煎牛排和黑胡椒豬排。3.Ourrestaurantprovidesonespecialoffereverydaytoexpressourgratitudeforcustomers’favor.我們餐廳每天提供一個(gè)特價(jià)菜來(lái)答謝顧客的厚愛。SampleCasesCase326TechnicalTrainingI.RolePlay

Youareawaiter/waitressoftherestaurant.Today,Mr.Whiteandhisfriendarecomingtohavelunch.Theyaskyoutorecommendsomethingspecial.Yousuggestthespecialtiesofyourrestaurantandintroducetherelevantknowledgeofthedishestoyourcustomers.

TechnicalTrainingI.RolePlay27TechnicalTrainingII.WritingPracticeMartinandJessicawillgetmarriedsoon.TheyplantoholdaweddingbanquetintheChineseRestaurantofGrandHyattHoteltofeasttheirrelativesandfriends.Pleasedesignamenufortheirweddingpackage.Thedetailedrequirementsareasfollows:price:￥188perperson6-8colddishes10-12hotdishesnametheabovedishesrespectivelydon’tforgetsoup,dessert,riceandnoodles

TechnicalTrainingII.Writing28IntroductiontoHotels

GrandHyattNewYorkIntroductiontoHotelsGrand29IntroductiontoHotelsPlaceyourselfintheheartof“TheCityThatNeverSleeps”atGrandHyattNewYork.

OurprimelocationonthefashionableEastSide,adjacenttoGrandCentral,putsthecity'stopattractions–includingTimesSquare,Broadwaytheaters,CentralParkandFifthAvenue'sworld-classshopping-andmajorbusinessesjuststepsfromourmidtownManhattanhotel.Withinourluxuriousaccommodations,discoveroutstandingdiningandcateringservices,sumptuousguestroomsandnewlyrenovatedfunctionareasidealforanysocialorbusinessevent.A24-hourbusinesscenterandStayFitgymensureyouwon’tmissamomentofexcitementinthisnon-stopcitywhenyouchooseourMidtownNewYorkhotel.

IntroductiontoHotelsP30IntroductiontoHotelsTreatyourselftostunningviewsofthebustlingcitystreetsandskyscrapersinourstylish250-square-footMidtownNewYorkhotelroom.Refreshyourselfinaluxuriousbathwithgranitevanities,importedstoneflooring,marbleshowerstallsanddeluxeporticobathamenities.Enjoycable/satellitechannelsandvideoondemandontheflat-screenTVasyourestinacomfortablearmchairandputyourfeetuponthesoftottoman.SitinanergonomicworkchairatthespaciousworkdeskandstayintouchwiththeworldoutsideusingwirelessInternetaccess,duallinespeakerphoneswithvoicemailanddataport.TheHomeStereowithiPoddockwillkeepyouinformedandonschedule.RelaxinluxuriouscomfortononekingortwodoubleGrandBedswithEuropean-stylebedding,ultra-plushpillows,thesoftestofsheetingandthickdownblankets-piledatopirresistiblepillow-topmattresses.Takeadvantageof24-hourroomserviceandaConciergeduringregularhours,andthecomplimentarysafeforyourlaptopinourluxuryhotelinMidtownNewYorkCity.IntroductiontoHotelsT31IntroductiontoHotelsTheGrandHyattNewYorkoffersastylishvenuewithaParkAvenueaddress,perfectforsharingandcelebratingwithfriends,f