Unit6SamAdams,IndustrialEngineerUnit6SamAdams,IndustrialE1ContentsObjectivesWarmingupactivitiesTextstudywordsandexpressionsSummaryExerciseWritingContentsObjectives2ObjectivestalkaboutyourgoodhabitsindailylifefindoutqualitiesforfuturecareerdevelopapassageoftimesequenceLearntowritealetterofcomplainObjectivestalkaboutyourgood3Warming-upactivitiestrytoanswerthequestions:1.Doyouthinkitagoodhabitforapersontoarrangeeverythinginorderinhisdailylife?Whyorwhynot?2.Whodoesbestinyourfamilytokeepyourhousecleanandtidy?Saysomethingindetailaboutit.3.Doyouthinkthehabitofkeepingeverythinginorderwillbenefitone’sfuturework?Whyorwhynot?Warming-upactivitiestrytoan4Talkaboutthepictures

Talkaboutthepictures

5TextstudyTextstudy6GlobeReading.2.1QuestionsandAnswers

Whatkindofpersontheauthoriswhenhewasachild?CanyoulistsomedetailsWhatdoestheauthordowhenhegrowup?Whataretheproblemsofthefactory?4)WhatarethesolutionstotheproblemssuggestedbySamAdams?5)WhataretherewarddidSameget?GlobeReading.2.1Questionsand7GlobeReading.2.2PartDivisionoftheTextSection1Whenaboy,Samwasthe“efficientexpert”forthefamily.Section2Whenagraduate,Samwasaskedtoworkasa“consultant”inashirtfactory.Section3Samwasgreatlysurprisedbythedegreeofdisorder.Section4Samputforwardsomesuggestionsfortheimprovementofproductionandwasrewardedbytheboss.GlobeReading.2.2PartDivision8GlobeReading_2_2_1BeforeReadingGlobalReadingDetailedReadingAfterReadingDiscussionWhataretheproblemsofthefactory?WhatarethesolutionstotheproblemssuggestedbySamAdams?Discussthefollowingquestionsandfillinthetable.Directions:1.2..GlobeReading_2_2_1BeforeRead9GlobeReading_2_2_2BeforeReadingGlobalReadingDetailedReadingAfterReading

Problems Solutions/Suggestions1.Shirtsareoftenmissingbuttons,collarsorevensleeves.Mr.Hobbshimselfshouldchecktheboxesofshirtsbeforeshipment.B.qualitycontrol

2.

Theworkingtablesarehighanduncomfortable.Theworkingtablesshouldberedesigned.GlobeReading_2_2_2BeforeRead10GlobeReading_2_2_3BeforeReadingGlobalReadingDetailedReadingAfterReading

Problems Solutions/Suggestions3.Thewallsoftheworkroomareadullgraycolor;therearenobreaksintheday;thereisnomusic;theworkerseasilygetbored.A.providebackgroundmusicB.beautifythedullsettingC.havea15-minutebreak4.Theworkflowisirregular;someyoungworkersdonotworkhardenough;someevendaydreamwhileworking.A.Thosewhodonotworkhardshouldbefired.B.assemblylineredesignedC.payincreaseD.promotionGlobeReading_2_2_3BeforeRead11WordsandexpressionsWordsandexpressions121.happento:chance;takeplace

S:你是怎么成為導(dǎo)游的？T:Howdidyouhappentobeatouristguide?1.happento:chance;takeplac132.neat:adj.

cleanandtidy,orderly

S:Theoldmanwasneatabouthisdressthoughhewasnotrich.這個(gè)老人雖然不富裕，衣服卻很整潔。2.neat:adj.

cleanandtidy,14foundation:n.basis

工人們正在給房子打地基。Theworkersarebuildingthefoundationofahouse.foundation:n.basis

工人們正在給15

comein:haveorfindaplace;haveaparttoplay

我很了解這個(gè)計(jì)劃，但我不知道我能在制衣廠起什么作用。Iunderstandtheplanperfectly;butIdon'tseewhereIcomeinatthisshirtfactory.

comein:haveorfindaplace16Phrasewiththeword“come”

被刊登，被出版蘇醒過來，（病人）復(fù)元經(jīng)歷共計(jì)；達(dá)成突然產(chǎn)生（想法等）趕上；提供comeoutcomeroundcomethroughcometocomeuponcomeupwith在英語中come是個(gè)常用語，它與副詞或介詞連用構(gòu)成新的詞組，詳見下面的詞組：Phrasewiththeword“come”被刊17lookaround/round:walkroundaplaceandexamineit;examinethestateofaffairs

他到處跑，要找一個(gè)出租房。Helookedaroundforahousetorent.lookaround/round:walkround18whatsoever:

pron.anything(else)likethat;nomatterwhat

Anyoneseencarryingbags,boxes,orwhatsoever,wasstoppedbythepolice.whatsoever:

pron.anything(el19inspect:vt.examine

海關(guān)官員頗為懷疑地檢查了我的護(hù)照。Thecustomsofficerinspectedmypassportsuspiciously.inspect側(cè)重按一定質(zhì)量標(biāo)準(zhǔn)檢查某物，找出不足或不同之處。examine最普通用詞，可指粗略地查看，也可指仔細(xì)觀察或調(diào)查以確定事物的性質(zhì)、功能、特點(diǎn)等。investigate指為發(fā)現(xiàn)事實(shí)真相或了解掌握情況而進(jìn)行深入細(xì)致的現(xiàn)場(chǎng)考察。inspect:vt.examine

海關(guān)官員頗為懷疑地20Summary

Sam(是全家人的效率專家).Healwayswantedeverything

(安排得井井有條，整整齊齊).Forhim,therewas(樣樣?xùn)|西都有一個(gè)固定地方).

(大學(xué)畢業(yè)后),heworkedasatemporaryconsultantinashirtfactory.Afterhe(觀察)foraweek,heofferedmanysuggestionstothemanager.Andhegota$100checkasareward.SummarySam21

Pleasefinishtheexercisefrom145Exercise：Pleasefinishtheexercisefr22proverbsAgoodbeginningmakesahalfdone.Ablessingindisguise.Agoodmedicinetastesbitter.Agoodbeginningmakesagoodending.Asamansows,soheshallreap.Amancandonomorethanhecan.AverbsAgoodbeginningmakes23Whenyouhaveproblemswithfaultygoodsorservices,itisoftenagoodideatoputthedetailsofyourcomplaintinwriting.

II.PracticalWritingLettersofComplaint

PracticalWriting

Whenyouhaveproblemswithfa24

Lettersofcomplaintusuallyincludethefollowingstages:Background–describethesituationProblem–causeandeffect

SolutionWarning(optional)ClosingPracticalWriting

Lettersofcomplaintusually25GeneralTips:Trytomakesureyourletterissenttotherightpersonordepartment.Tryandkeepyourlettershort.

Bepoliteassarcasmorrudenesswillnothelpyourcause!Saywhatyouwantforyourcomplainttoberesolved.Giveareasonabletimetableforactiontobetakenbeforeyouwillconsiderotheroptions.Keepacopyoflettersyouwrite.PracticalWriting

GeneralTips:Trytomakesure26Nowthatyouhavelearnedtipsofwritinglettersofcomplaint,thefollowingaregeneraltemplatesandsampleletters.Youmaygetmoredetailsofwritingthiskindoflettersbylearningthem.PracticalWriting

ComplaintLetterTemplates

&SampleLetters:ComplaintletterTemplates:SampleLetters:Nowthatyouhavelearnedtips27Sample1PracticalWriting

DearMr.Chang:OnSeptember10,ourorderfor280womenScottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.

(Addressesareomitted)Sincerelyyours,

SunnyLee

Manager

Sample1PracticalWritingDear28Sample2PracticalWriting

DearSir,Iamwritingtoletyouknowthedeplorableattitudeofoneofyourstaffmember.Ireceivedmytelephonebillforthepreviousmonthfromyouandthoughtthereweresomeerrorsincalculation:Ihadbeenoverchargedfortwooverseascalls.However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Foronethingsheinterruptedmecontinually,foranothersheevensaidthatthefaultwasmyown.Needlesstosay,suchawayofdealingwithcustomersisunacceptable.Iwouldliketosuggestthatthegirlinquestionshouldbedisciplined,andinstructedontheproperwaytodealwithclients.AndIhopeshecanmakeformalapologytome.Anearlyresponsewillbeappreciated.(Addressesareomitted)Sincerelyyours,DonnaSample2PracticalWritingDear29YouboughtacolorTVfromtheDepartmentStoreyesterday.ButwhentheTVsetwassenttoyourhome,youfoundtherewasnoimageinit.Andthereceptionistclaimedthattheywouldn’tberesponsibleforit.NowyouwritealettertothesalesmanagerrequiringtoreplacetheTVsetwithin7workdays.YourTaskWriting—PracticalWritingYouboughtacolorTVfromthe30投訴信ComplainIamwritingtoexpressmydissatisfactionwith\at…我寫這封信是想告訴你們我對(duì)________不是很滿意。I’mverymuchregrettohavetoinformyouthat…很遺憾地通知你，__________。Iwouldliketodrawtheattentionoftheauthoritiesconcernedtothe…我想就_____________問題引起有關(guān)部門的重視。投訴信ComplainIamwritingtoexp31TheEndofSectionATheEndofSectionA32Unit6SamAdams,IndustrialEngineerUnit6SamAdams,IndustrialE33ContentsObjectivesWarmingupactivitiesTextstudywordsandexpressionsSummaryExerciseWritingContentsObjectives34ObjectivestalkaboutyourgoodhabitsindailylifefindoutqualitiesforfuturecareerdevelopapassageoftimesequenceLearntowritealetterofcomplainObjectivestalkaboutyourgood35Warming-upactivitiestrytoanswerthequestions:1.Doyouthinkitagoodhabitforapersontoarrangeeverythinginorderinhisdailylife?Whyorwhynot?2.Whodoesbestinyourfamilytokeepyourhousecleanandtidy?Saysomethingindetailaboutit.3.Doyouthinkthehabitofkeepingeverythinginorderwillbenefitone’sfuturework?Whyorwhynot?Warming-upactivitiestrytoan36Talkaboutthepictures

Talkaboutthepictures

37TextstudyTextstudy38GlobeReading.2.1QuestionsandAnswers

Whatkindofpersontheauthoriswhenhewasachild?CanyoulistsomedetailsWhatdoestheauthordowhenhegrowup?Whataretheproblemsofthefactory?4)WhatarethesolutionstotheproblemssuggestedbySamAdams?5)WhataretherewarddidSameget?GlobeReading.2.1Questionsand39GlobeReading.2.2PartDivisionoftheTextSection1Whenaboy,Samwasthe“efficientexpert”forthefamily.Section2Whenagraduate,Samwasaskedtoworkasa“consultant”inashirtfactory.Section3Samwasgreatlysurprisedbythedegreeofdisorder.Section4Samputforwardsomesuggestionsfortheimprovementofproductionandwasrewardedbytheboss.GlobeReading.2.2PartDivision40GlobeReading_2_2_1BeforeReadingGlobalReadingDetailedReadingAfterReadingDiscussionWhataretheproblemsofthefactory?WhatarethesolutionstotheproblemssuggestedbySamAdams?Discussthefollowingquestionsandfillinthetable.Directions:1.2..GlobeReading_2_2_1BeforeRead41GlobeReading_2_2_2BeforeReadingGlobalReadingDetailedReadingAfterReading

Problems Solutions/Suggestions1.Shirtsareoftenmissingbuttons,collarsorevensleeves.Mr.Hobbshimselfshouldchecktheboxesofshirtsbeforeshipment.B.qualitycontrol

2.

Theworkingtablesarehighanduncomfortable.Theworkingtablesshouldberedesigned.GlobeReading_2_2_2BeforeRead42GlobeReading_2_2_3BeforeReadingGlobalReadingDetailedReadingAfterReading

Problems Solutions/Suggestions3.Thewallsoftheworkroomareadullgraycolor;therearenobreaksintheday;thereisnomusic;theworkerseasilygetbored.A.providebackgroundmusicB.beautifythedullsettingC.havea15-minutebreak4.Theworkflowisirregular;someyoungworkersdonotworkhardenough;someevendaydreamwhileworking.A.Thosewhodonotworkhardshouldbefired.B.assemblylineredesignedC.payincreaseD.promotionGlobeReading_2_2_3BeforeRead43WordsandexpressionsWordsandexpressions441.happento:chance;takeplace

S:你是怎么成為導(dǎo)游的？T:Howdidyouhappentobeatouristguide?1.happento:chance;takeplac452.neat:adj.

cleanandtidy,orderly

S:Theoldmanwasneatabouthisdressthoughhewasnotrich.這個(gè)老人雖然不富裕，衣服卻很整潔。2.neat:adj.

cleanandtidy,46foundation:n.basis

工人們正在給房子打地基。Theworkersarebuildingthefoundationofahouse.foundation:n.basis

工人們正在給47

comein:haveorfindaplace;haveaparttoplay

我很了解這個(gè)計(jì)劃，但我不知道我能在制衣廠起什么作用。Iunderstandtheplanperfectly;butIdon'tseewhereIcomeinatthisshirtfactory.

comein:haveorfindaplace48Phrasewiththeword“come”

被刊登，被出版蘇醒過來，（病人）復(fù)元經(jīng)歷共計(jì)；達(dá)成突然產(chǎn)生（想法等）趕上；提供comeoutcomeroundcomethroughcometocomeuponcomeupwith在英語中come是個(gè)常用語，它與副詞或介詞連用構(gòu)成新的詞組，詳見下面的詞組：Phrasewiththeword“come”被刊49lookaround/round:walkroundaplaceandexamineit;examinethestateofaffairs

他到處跑，要找一個(gè)出租房。Helookedaroundforahousetorent.lookaround/round:walkround50whatsoever:

pron.anything(else)likethat;nomatterwhat

Anyoneseencarryingbags,boxes,orwhatsoever,wasstoppedbythepolice.whatsoever:

pron.anything(el51inspect:vt.examine

海關(guān)官員頗為懷疑地檢查了我的護(hù)照。Thecustomsofficerinspectedmypassportsuspiciously.inspect側(cè)重按一定質(zhì)量標(biāo)準(zhǔn)檢查某物，找出不足或不同之處。examine最普通用詞，可指粗略地查看，也可指仔細(xì)觀察或調(diào)查以確定事物的性質(zhì)、功能、特點(diǎn)等。investigate指為發(fā)現(xiàn)事實(shí)真相或了解掌握情況而進(jìn)行深入細(xì)致的現(xiàn)場(chǎng)考察。inspect:vt.examine

海關(guān)官員頗為懷疑地52Summary

Sam(是全家人的效率專家).Healwayswantedeverything

(安排得井井有條，整整齊齊).Forhim,therewas(樣樣?xùn)|西都有一個(gè)固定地方).

(大學(xué)畢業(yè)后),heworkedasatemporaryconsultantinashirtfactory.Afterhe(觀察)foraweek,heofferedmanysuggestionstothemanager.Andhegota$100checkasareward.SummarySam53

Pleasefinishtheexercisefrom145Exercise：Pleasefinishtheexercisefr54proverbsAgoodbeginningmakesahalfdone.Ablessingindisguise.Agoodmedicinetastesbitter.Agoodbeginningmakesagoodending.Asamansows,soheshallreap.Amancandonomorethanhecan.AverbsAgoodbeginningmakes55Whenyouhaveproblemswithfaultygoodsorservices,itisoftenagoodideatoputthedetailsofyourcomplaintinwriting.

II.PracticalWritingLettersofComplaint

PracticalWriting

Whenyouhaveproblemswithfa56

Lettersofcomplaintusuallyincludethefollowingstages:Background–describethesituationProblem–causeandeffect

SolutionWarning(optional)ClosingPracticalWriting

Lettersofcomplaintusually57GeneralTips:Trytomakesureyourletterissenttotherightpersonordepartment.Tryandkeepyourlettershort.

Bepoliteassarcasmorrudenesswillnothelpyourcause!Saywhatyouwantforyourcomplainttoberesolved.Giveareasonabletimetableforactiontobetakenbeforeyouwillconsiderotheroptions.Keepacopyoflettersyouwrite.PracticalWriting

GeneralTips:Trytomakesure58Nowthatyouhavelearnedtipsofwritinglettersofcomplaint,thefollowingaregeneraltemplatesandsampleletters.Youmaygetmoredetailsofwritingthiskindoflettersbylearningthem.PracticalWriting

ComplaintLetterTemplates

&SampleLetters:ComplaintletterTemplates:SampleLetters:Nowthatyouhavelearnedtips59Sample1PracticalWriting

DearMr.Chang:OnSeptember10,ourorderfor280womenScottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconduct