Unit5PartATelephoningCommunicativeFunctionTakingTelephoneMessagesTelephonecallsusuallycomeunexpectedly.Whenweansweraphonecallforsomeoneelse,weoftenhavetotakedownthemessage.Nowlistentofourshorttelephoneconversationsandwritedownthemessagesintheblanks.Message:CallbackDavidJohnsonthisafternoon.Message:CallBillGreenat415-389-1074thisevening.It'simportant.Message:MeetJudyoutsidetheArtMuseumattentomorrowmorning.Message:Don'tforgettogotoTom'spartythisevening.Script1.--Hello.103-6215.--Hello.IsCindythere?--No,sheisout.Doyouwantmetotakeamessage?--Yes,please.TellhertocallbackDavidthisafternoon,DavidJohnson.2.–HiltonHotel.CanIhelpyou?--Mr.JohnThomas,Room1230,please.--I’llputyouthrough.Sorry.Mr.Thomasisn’tinatthemoment.CanItakeamessage?--TellhimtocallBillGreenat415-389-1074thisevening.It’simportant.3.--Hello,canIspeaktoMary?--No,I'mafraidshe'sout.CouldIknowwhoiscalling?--Well,thisisJudy,heroldclassmate.CanIleaveamessage?--Certainly.--PleaseaskhertomeetJudyoutsidetheArtMuseumattentomorrowmorning.4.--Hello.--Hi,MrsKing.ThisisTomhere.IsJohnin?--Hello,Tom.I'msorryJohn'soutrightnow.Wouldyouliketoleaveamessage?--Yes.Tellhimnottoforgettocometomypartythisevening.--Allright.I'lllethimknowassoonashegetsin.UsefulExpressionsforTelephoning●Is(Mary)in?●Hello,is(Mary)there?●Hello,canIspeakto(Mary)?●Isthatyou,(Mary)?●Wouldyouliketoleaveamessagewithme?●Wouldyouliketoleaveamessage?●Sorry,(Mary)isnotin.CanItakeamessage?●I’mafraid(Mary)isnotavailablerightnow.●Thisis(David).●I'llputyouthroughto(Mary).●Holdtheline,please/Holdon.●You'vegotthewrongnumber.●Couldyoucallbacklater?●It’sgoodtohearyourvoiceagain.●Thankyouforcalling.Notes1.Insteadofsaying“hello”,youcanstateyourphonenumberwhenyouliftthereceivertotakeacall.Inbusinesscalls,itiscustomarytosaythenameofthecompanyfirst.2.‘I’llputyouthrough’means“I’llconnectyou”.3.Forthenumber“0”,itissafertosay“zero”thoughitcanalsobespokenastheletter“o”.ListeningStrategyIdentifyingTelephoneNumbersTobeabletorecognizetelephonenumbersisausefulskilltolearn.Failuretocatchthecorrectnumberswillcauselotsoftrouble.Listentothreetelephoneconversationsandwritedowntheanswerstothequestionsyouhear.1.6247-2255.5404-9982.2.3.612-930-9608.Script1.W:FrontDesk.MayIhelpyou?M:CouldIhavethenumberfortheboxofficeofEasternAirlines,please?W:Justamoment.M:That'sallright.W:Thenumberis6247-2255.M:Thankyouverymuch.W:You'rewelcome.Q:What'sthephonenumberthatisrequested?2.W:6417-2817.M:Hello.CanIspeaktoSusan?W:I'msorrySusanisnotinatthemoment.Wouldyouliketoleaveamessage?M:Well.PleaseaskhertocallMikeat5404-9982.W:OK.I'llgiveherthemessage.M:Thanksalot.W:Don'tmentionit.Q:TowhatnumberwillSusancallback?3.W:Numberplease.M:Oh,I’dliketomakeacollectcall.W:Whereto?M:SanFrancisco.W:Whatnumber?M:415-566-1268.W:What’syourname?M:WangXing.W:Andwhereareyoucallingfrom?M:612-930-9608.W:Holdtheline,please.Q:Fromwhatnumberisthemancalling?PartBPre-listeningTaskQuestionsforDiscussionYouaregoingtotalkaboutmakingtelephonecalls.Readthefollowingquestionsanddiscussthemwithyourpartner.1.Doyoumakeandreceivealotofphonecalls?Whodoyoucallmostoften?2.DoyousometimesmakecallsinEnglish?DoyoufinditeasyordifficulttounderstandEnglishonthephone?3.Supposeyouworkasareceptionist/secretaryinacompany.Whatshouldyousaywhenyoupickupthereceivertoansweraphonecall?4.Ifsomeonewhoiswantedonthephoneisnotavailable,whatcanyoudo?5.Whatwouldyousayifyouwantthecallertoleaveamessage?6.Doyouoftenuseacellphonetotalktoyourfriends?Whyorwhynot?Demo:1.Doyoumakeandreceivealotofphonecalls?Whodoyoucallmostoften?Yes,Ioftenusetelephonetocommunicatewithmyfriendsandmyfamily.SometimesIusethefixedphoneathome,sometimesIusemyownmobilephone.Oncampus,Iusemymobilephonetocallmyparentsandexchangeshortmessageswithmyfriends.Franklyspeaking,IhavetoadmitthatIcannotpartwithmymobilephone,foritisanimportantlinktokeepintouchwithmyfriendsandfamily.Nowit'sverycommontoseecollegestudentsusingtheirownmobilephonesoncampus.Theysaymobilephonesprovidethemwithmoreconveniencesandchancestoknowtheoutsideworld.4.Ifsomeonewhoiswantedonthephoneisnotavailable,whatcanyoudo?Whensomeonewhoiswantedonthephoneisnotavailable,Iwouldaskthecallertoleaveamessageforhimorher.OrIwouldaskthecallertocallagainsometimelater.OrIwouldrecommendthecallertotryhisorhermobilephonenumber.LanguageFocusHerearesomeusefulsentencesandstructuresthatyoumightfindhandyindiscussingtheabovequestions:●Thetelephoneisaveryusefultool/amustforall.●Thetelephoneshortensthedistancebetweenpeople/bringspeoplecloser.●Imakealotofphonecallstomyfriends/relativestoarrangeoutings,parties,etc.●WhenImissmyparents/relatives/friends,Icallthem(sothatIcanheartheirvoices).●Ioften/sometimes/occasionally/seldommake/receivecallsinEnglish.●IfinditquitedifficulttounderstandEnglishonthephone.●OftenIcan'tcatch/failtohearexactly/getconfusedwiththename/phonenumberofthecaller.●Ihatepeopletocallmeafter10p.m.unlessitisanemergency.●Areceptionist/secretaryusuallysaysthenameofhercompanyandasksthecaller,“WhatcanIdoforyou?”whenshepicksupthereceivertotakeacall.●“CanItakeamessage/Wouldyouliketoleaveamessage?”issaidwhensomeonewhoiswantedonthephoneisnotavailable.●Iusemycellphonealottotalktomyfriends.Itissoconvenient.●IcarrymycellphonewhereverIgosothatIwillnevermissacall.ListeningTasksAConversationWordBankABusinessCallavailablecellularreacha.reachable,free可取得聯(lián)系的,有暇的無線通訊的(簡稱cell)tocontact聯(lián)系a.v.leaveamessagecellphonenumberABCImportsStarElectronicsAlexander留言手機號碼ABC進口公司星球電子公司亞歷山大(男子名)ScriptABusinessCallA:Goodafternoon.ABCImports.MayIhelpyou?B:Yes,mayIspeaktoMr.JamesJohnson,please?A:I'mafraidMr.Johnsonisn'tavailablerightnow.Wouldyouliketoleaveamessage?B:ThisisRichardAlexanderwithStarElectronics.It'sveryimportantthathereturnsmycallthisafternoon.A:Doeshehaveyourofficenumberandyourmobilephonenumber?B:Ithinkso,butletmegivethemtoyouagain.A:Okay.B:Myofficenumberis714-555-2000;mycellphonenumberis909-555-2308.Hecanreachmeatmyofficenumberbefore6p.m.oranytimetodayonmymobile.A:Verywell,I'llgivehimyourmessageassoonashereturnstotheoffice.LanguageandCultureNotes1.BackgroundinformationTelephoneEnglishisaformofspokenEnglish.Asthetwopartiesonthephonecannotrelyonthehelpofgesturesandfacialexpressions,politenessinwordingisveryimportant.2.MayIspeakto...?Itisrelativelyformaltosay"May/couldIspeakto...,please?"Otherwayscanbe"CouldIpleasespeakto...?"and"Couldyouputmethroughto...?"Amorecasualwayis"Is...there/in?"3.Mr.Johnsonisn'tavailablerightnow.Mr.Johnsoncannotansweryourphonerightnow.Hemaybeinthecompanybutisbusywithsomethingelse,forexample,inconference.4.ThisisRichardAlexander...aproperwaytointroduceoneselfonthephoneistouse"Thisis...",butnot"Iam…"However,itisallrighttosay"Mynameis…"Exercise1:ListeningforgeneralunderstandingListentotherecordingonceandchoosetherightanswerstothequestionsyouhear.1.Whatcanbelearnedfromthetelephoneconversationyou'vejustheard?a.Mr.Alexanderiswantedonthephonebutheisout.b.Mr.Johnsoniswantedonthephonebutheisout.c.Mr.AlexanderworksforABCImports.d.Mr.JohnsonworksforStarElectronics.2.Whomightbethepersonthathasansweredthephonecall?a.Areceptionist.b.AfriendofMr.Johnson's.c.Mr.Johnson'sboss.d.Richard.Exercise2:ListeningfordetailsListentotherecordingonceagainandfillintheblankswiththemissinginformation.TelephoneMessageFor:Mr.JamesJohnsonofABCImportsCaller:RichardAlexanderfromStarElectronicsCaller’smobilephonenumber:909-555-2308Caller’sofficenumber:714-555-2000Message:CallRichardAlexanderatofficenumberbefore6p.m.oranytimetodayonhismobile.SpeakingTasksPairWorkListentotheconversationsandrepeataftertherecording.Practisetheconversationswithyourpartner,playingtheroleofAorB.Thenworkwithyourpartnertocreateyourownconversationsbyreplacingtheunderlinedpartswithyourownwords.Conversation1A:Goodmorning,FrankQian'soffice.B:Goodmorning.1)CanItalktoFrank,please?A:2)Who'scalling,please?B:BrianTongfromBSToyCompany.A:Well,Mr.Tong,3)I'mafraidMr.Qian'snotintheofficeatthemoment.CanItakeamessageorwouldyouliketoringhimonhismobilephone?B:I'll4)tryhismobile.Couldyou5)givemethenumber,please?A:909-365-2781.B:6)Justletmecheckthat,909-365-2781.A:7)That'sit.B:Thankyou.Substitution1.CouldItalkto…/MayIspeakto…?2.MayIaskwho’scalling,please/MayIhaveyourname,please?3.I’msorry,butMrQian’satameetingrightnow/Sorry,butIthinkMrqian’sjuststeppedout.4.callhimonhiscellphone/tryhiscellphone5.tellmehiscellphonenumber6.Justtocheck/Letmerepeatthenumberandseeifit’scorrect.7.That’sright/Right.Conversation2A:1)HobsonMotors.2)CanIhelpyou？B:Goodmorning.3)I'dliketospeaktoMr.PaulOsman.A:4)I'mafraidMr.Osmanisatameetingrightnow.5)CanItakeamessage?B:Yes,mynameisBrianGrayof6)“TheBikeShop”.Ihavesomething7)urgenttotalktohimabout.A:OK.ButhowcanMr.Osmanreachyou,Mr.Gray?BOh,myphonenumberis212-623-8823.A:212-623-8823.Thankyou,Mr.Gray.8)I’llgiveyourmessagetoMr.Osmanassoonaspossible.B:Thankyou.Bye.A:Good-bye.Substitution1.Hello.ThisisHobsonMotors/Goodmorning.HobsonMotors.2.MayIhelpyou?3.CouldI…/CanI…?4.I’msorry,butMrOsmanisinconferenceatthemoment/Sorry,butIthinkMr.Osmaniswithaclientatthismoment.5.Wouldyoumindleavingamessage/Wouldyouliketoleaveamessage?6.TheTelephoneCompany/theaccountingFirm.7.veryimportant8.I’llpassonyourmessageassoonashecomesbacktotheoffice.PartCAdditionalListeningAConversationGoodLuckCompanyListentotheconversationandcompletethetable.GOODLUCKCOMPANYMEMONameoftheApplicantBrianTongPostAppliedQualificationsWorkExperience1)Computersalesrepresentative2)AdegreeinComputerScience3)AcomputerprogrammerinatradingcompanyforthreeyearsTelephoneNumber4)3883-9673ScriptGoodLuckCompanySecretary:GoodLuckCompany.Applicant:I’mcallinginconnectionwithyourpostofcomputersalesrepresentative.YouradvertisementsaidthatIshouldringupfirstforaninterview.Secretary:That’sright.Whatareyourqualifications?Applicant:IhaveadegreeinComputerScience.Secretary:Doyouhaveanyrelevantworkexperience?Applicant:Yes,Ihavebeenacomputerprogrammerinatradingcompanyforthreeyears.Secretary:CanIhaveyourname,please?Applicant:BrianTongSecretary:Okay,I’vewrittendownyourinformationandI’llpassthisontoourpersonneldepartmentforfurtherconsiderationbeforewedecidewhethertherewillbeaninterviewwithyou.Applicant:Whenwouldyouletmeknowtheresult?Secretary:Inabouttwoweeks’time,Ithink.HowcanIcontactyou,MrTong?Applicant:Youcancallmeatmyofficeat3883-9673duringofficehours.Secretary:3-8-8-3-9-6-7-3.Okay,I’llletyouknowtheresultwhenIhearfromthepersonneldepartment.Applicant:Thankyou.Good-bye.Secretary:Good-bye.PartDTestYourListeningAConversationListentotheconversationandchoosetherightanswerstothequestionsyouhear.ScriptM:Hello.ThisisSimonspeaking.Isthatyou,Judy?W:M:W:M:W:M:W:M:Oh,hello,Simon.Judyhere.Judy,I’vegotyourmail.Butareyousurethatyoucan’tcometotheparty?Yes,I’msure.