本文格式為Word版，下載可任意編輯——商務(wù)溝通崗位職責(zé)培訓(xùn)經(jīng)理(商務(wù)英語溝通)易杰德信息長沙易杰德信息技術(shù)有限公司,E-Jade,易杰德信息,長沙易杰德信息,易杰德一、崗位職責(zé):

1.與客戶公司的培訓(xùn)部門及經(jīng)理對接,匯報(bào)日常工作;

2.維護(hù)培訓(xùn)團(tuán)隊(duì)、管理培訓(xùn)專員、對團(tuán)隊(duì)內(nèi)部做績效考核;

3.對客服和嬉戲行業(yè)的運(yùn)營有著深入的了解,針對新展現(xiàn)的需求制定新策略,實(shí)現(xiàn)團(tuán)隊(duì)的可持續(xù)進(jìn)展;

4.分析審核客服團(tuán)隊(duì)的培訓(xùn)需求,確保所供給的培訓(xùn)持續(xù)得志業(yè)務(wù)需求;

5.使用有效方法對客服培訓(xùn)活動(dòng)舉行評估;

6.掌管公司內(nèi)部在線學(xué)習(xí)系統(tǒng);

7.與其他部門經(jīng)理溝通交流,供給最好的學(xué)習(xí)解決方案;

8.作為逐級上報(bào)的終端級別監(jiān)視全體客服培訓(xùn)籌劃。

二、任職要求:

1.全日制本科及以上學(xué)歷,接待海外留學(xué)體驗(yàn)者;

2.扎實(shí)的英語根基,能用英語作為正式的商務(wù)溝通語言,獲得BEC中高級、專四及以上等英語證書為佳;

3.能獨(dú)立操作培訓(xùn)體系架構(gòu)搭建,純熟掌管培訓(xùn)需求調(diào)查、效果評估方法;

4.至少1年針對客服團(tuán)隊(duì)的培訓(xùn)閱歷,至少3年管理閱歷;外企或者跨國公司工作閱歷為佳;

5.具備豐富的團(tuán)隊(duì)管理閱歷,能針對工程周期性調(diào)整或變化需求提出培訓(xùn)方案;

6.熟諳培訓(xùn)市場,適時(shí)引入符合公司業(yè)務(wù)需求的培訓(xùn)課程;

7.純熟的辦公技能,如Excel的函數(shù)與宏的使用、制作精致的PPT課件等;

8.具備較強(qiáng)的抗壓才能及多任務(wù)處理才能。

Responsibilities:

1.Reportandcommunicatewithtrainingdepartmentofclient’scompany;

2.Buildtheteamandtakeperformancereviewoftrainers;

3.Thoroughlyunderstandgameindustryincludingplayersupport,andpromptlyrespondtothelatestrequirements,achievingsustainabledevelopmentoftheteam;

4.Systematicallyanalyzeandverifythetrainingneedsofplayersupportteamandmakesuretrainingsessionsprovidedareadequate;

5.Effectivelyevaluateandanalyzetrainingresults;

6.Mastertheuseofinternallearningsystem;

7.Communicatewithmanagersofotherdepartmentandprovideoptimizedtrainingsolutions;

8.Auditallthetrainingplanstakenoutinplayersupportteam.

Prerequisites:

1.AcquiredBachelor’sdegreeandabove.Candidatewithoverseasstudyexperienceiswelcomed;

2.ProficientinEnglishandcomfortablewithcommunicatinginbusinessEnglish.CertificateofBEC-M,TEM-4oraboveisaplus;

3.Abilityofbuildthetrainingsystemindependentlyisneeded.Mastereffectivemethodsofanalyzingandevaluatingtrainings;

4.Atleast1-yearexperienceincustomerservicetrainingand3-yearexperienceinmanagementisrequired.Experienceinglobalcorporationsisaplus;

5.Experiencedinteammanagement,andcantailortrainingsolutionsaccordingtotheperiodicallychangedrequirementsoftheproject;

6.Familiarwithtrainingmarketandabletointroduceexternaltrainingsessionsbasedonneeds;

7.Proficientinofficeskills,inclu