Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall第8章員工培訓與開發(fā)Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall4–3我們學到哪了第1,,3章人力資源管理導論，公司戰(zhàn)略規(guī)劃·我們處在什么樣的行業(yè)中？·我們的競爭基礎(chǔ)是什么？·為了實現(xiàn)我們的戰(zhàn)略目標，我們的員工需要具備哪些特征和技能？第4章職位分析第8章員工培訓與開發(fā)第11,12,13章薪酬管理第17,18章全球化和創(chuàng)業(yè)型企業(yè)中的人力資源管理第9,10章績效管理與績效評價、教練輔導、職業(yè)生涯與人才管理第6,7章員工測試與甄選、面試第5章人員規(guī)劃與招募第2,14,15,16章公平就業(yè)機會和相關(guān)法律、HRM中的道德、公正和公平對待問題、勞資關(guān)系和集體談判、員工安全與健康IntroductionCase/VideoTraininginStandfordUniversityHospital?

WhatistheTypeCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–5Summarizethepurposeandprocess

ofemployeeorientation.Listandbrieflyexplaineachofthefourstepsinthetrainingprocess.Describeandillustratehowyouwouldidentifytrainingrequirements.Explainhowtousetrainingtechniques（methods）.Listandbrieflydiscussmanagementdevelopmentprograms.LEARNINGOUTCOMESCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–61.概述新員工入職引導的目的及其過程。2.列出并簡要解釋培訓過程中的四個步驟。3.描述并解釋你將如何確定培訓需求。4.解釋說明培訓技術(shù)（方法）。5.列出并簡要討論管理技能開發(fā)項目。學習目標KeyPointThefourstepsinthetrainingprocess.Howyouwouldidentifytrainingrequirements.Differenttrainingtechniques（methods）.Differentmanagementdevelopmentprograms.重點培訓過程中的四個步驟如何確定培訓需求培訓技術(shù)（方法）管理技能開發(fā)項目DifficultPointDifferenttrainingtechniques（methods）.Differentmanagementdevelopmentprograms.難點培訓技術(shù)（方法）管理技能開發(fā)項目Whatisthepurposeoforientation?Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–12PurposeofOrientationFeelwelcomeandateaseBeginthesocializationprocessUnderstandtheorganizationKnowwhatisexpectedinworkandbehaviorOrientationHelpsNewEmployeesCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–13新員工入職引導的目的感覺受到歡迎和輕松開始社會化進程了解組織情況知道企業(yè)所期望的工作行為是什么入職引導可以幫助新員工Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–14TheOrientationContentCompanyorganizationandoperationsSafetymeasures

andregulationsFacilities

tourEmployeeOrientationEmployeebenefitinformationPersonnel

policiesDaily

routineCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–15入職引導的內(nèi)容公司組織結(jié)構(gòu)和運營安全標準和規(guī)定熟悉工作設(shè)備員工入職引導員工福利信息人事政策日常工作Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–16StepsintheTrainingProcess1234TheFour-StepTrainingProcessInstructionaldesignNeedsanalysisProgramimplementationEvaluationCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–17培訓的步驟1234培訓過程的四個步驟教學設(shè)計培訓需求分析培訓執(zhí)行培訓評估Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–18AnalyzingTrainingNeedsTaskAnalysis:

Assessingnewemployees’trainingneedsPerformanceAnalysis:Assessingcurrentemployees’trainingneedsTrainingNeedsAnalysisCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–19分析培訓需求任務分析：評估新員工的培訓需求績效分析：評估現(xiàn)有員工的培訓需求培訓需求分析Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–20PerformanceAnalysis:

AssessingCurrentEmployees’TrainingNeedsPerformanceAppraisalsJob-RelatedPerformanceDataObservationsInterviewsAssessmentCenterResultsIndividualDiariesAttitudeSurveysTestsMethods

forIdentifyingTrainingNeedsSpecializedSoftwareCan’t-doorWon’t-do?Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–21績效分析：評估現(xiàn)有員工的培訓需求績效評價與工作相關(guān)的績效數(shù)據(jù)觀察訪談評價中心提供的結(jié)果個人日記態(tài)度調(diào)查測試確定培訓需求的方法專業(yè)化軟件會做還是不愿做？Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–22TrainingMethods（TeamWork）On-the-JobTrainingApprenticeshipTrainingInformalLearning（eg.Cooperate）JobInstructionTrainingLecturesProgrammedLearningAudiovisual-BasedTrainingVestibuleTraining（eg.Driving）TeletrainingandVideoconferencingElectronicPerformanceSupportSystems(EPSS)Computer-BasedTraining(CBT)SimulatedLearningInternet-Based（TrainingLearningPortals）—（eg.Library）LifelongLearningand

LiteracyTrainingTechniquesCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–23培訓方法在職培訓學徒制培訓非正規(guī)學習（與同事合作）工作指導培訓課堂講授程序化學習視聽培訓技工訓練（模擬駕駛）遠程培訓和視頻會議電子績效支持系統(tǒng)計算機輔助培訓（文本、錄像、圖片、照片、動畫、聲音等）模擬式培訓（開篇導入案例）網(wǎng)絡(luò)培訓（學習門戶）終身學習和讀寫培訓技術(shù)Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–24ManagementDevelopmentTechniquesJob

rotationCoachingandunderstudyManagerialOn-the-JobTrainingAction

learningCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–25管理開發(fā)技能職位輪換教練和頂崗管理人員的在職培訓行動學習Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–26University-relatedprogramsManagementgamesOff-the-JobManagementTraining

andDevelopmentTechniquesThecasestudymethodOutsideseminarsExecutivecoachesBehaviormodelingRoleplayingCorporateuniversitiesOtherManagementTrainingTechniquesCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–27大學提供的各種項目管理游戲脫產(chǎn)管理培訓和開發(fā)技術(shù)案例研究法外部研討會高管教練行為模仿角色扮演企業(yè)大學其他管理開發(fā)技術(shù)Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–31ASampleTraining

EvaluationFormCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–32KEYTERMSemployeeorientationtrainingnegligenttrainingtaskanalysiscompetencymodelperformanceanalysison-the-jobtraining(OJT)apprenticeshiptrainingjobinstructiontraining(JIT)programmedlearningelectronicperformancesupportsystems(EPSS)jobaidvirtualclassroomlifelonglearningmanagementdevelopmentjobrotationactionlearningcasestudymethodmanagementgameroleplayingbehaviormodelingin-housedevelopmentcenterexecutivecoachorganizationaldevelopmentcontrolledexperimentationCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–33關(guān)鍵詞新員工入職引導

培訓疏忽培訓

任務分析勝任能力模型