投訴信1、對(duì)所碰到的困擾，惡劣的服務(wù)態(tài)度，低質(zhì)的產(chǎn)品等提出抗講和改良的建議。內(nèi)容有理，責(zé)備有節(jié)。語(yǔ)言注意點(diǎn)投訴信應(yīng)要點(diǎn)表示投訴的原由，敘事應(yīng)客觀、正確、簡(jiǎn)短。最后提出的解決方法應(yīng)確實(shí)可行。在表達(dá)自己的不滿(mǎn)時(shí)，語(yǔ)言要掌握分寸，不失風(fēng)采。2、正文主要有３個(gè)部分：（１）說(shuō)明投訴的對(duì)象（２）論述投訴的詳細(xì)原由（３）表示希望投訴后能趕快獲得更正3、介紹模板Date,Date,Dear,Dear,IamwritingtocomplainaboutIamwritingtoinformyouthatIItrustyouwilltakemycomplaintsfindunsatisfactory..seriouslyand..Ifitisnotproperlysettled,IhopeyouattachimportancetothisIwouldaskyoutogivebackmymoney,orIwouldmatter,plaintotheconcernedauthorities.Yourssincerely,Yourssincerely,NameName4、常用表達(dá)：(1)Iwritetoshowmygreatangeratyour(2)Iamwritingtoprotestagainstyour(3)Iamwritingtocomplainabout(4)Mycomplaintaboutyourisbasedonthefactthat(5)Hopeyouwillimproveyour(6)Ihopeyouwilltakestepstorectifythissituationsoon.(7)ItishightimeyoutooksomemeasurestosolveIsincerelyhopesuchthingswillnevertakeplaceagain.Youmustrectifythesituation,orIwilltakeittothecourt.(10)Ifyoucan’tgivemeasatisfactoryanswer,IwillcomplainittotheConsumerAssociationSampleDirections:Writealettertocomplainaboutthebadserviceyouhavereceived,writeabout100words.Youdonotneedtowritetheaddress.Mar.15時(shí)間Dearmanager,稱(chēng)號(hào)語(yǔ)(1)Iamwritingtoshowmygreat(1)套語(yǔ)IamwritingtoshowmygreatangeraboutthebadserviceIencounteredinyourangeraboutdepartmentstorelastSunday.Thatsaleswoman提出投訴的原由(No.411)wasbynomeanspatientenoughtoanswerbynomeans絕對(duì)不myquestionsabouttheproducts.Shewassoturnadeafearto不搭理eagerlytalkingwithherfriendthatshejustturnedadeafeartomyquestions.Ifeltdisappointedthatsuchbadservicecouldhavehappenedinaso-calledfive-stardepartmentstore.(2)Ihopeyoudosomethingtostopsuch(2)提出希望能獲得更正thingshappeninganymore,justtosaveyoursaveyourstore’sfame換回該企業(yè)的榮譽(yù)store’sfame.落款Yourssincerely,CustomDearSir/Madam,(1)Iamwritingtoyoutocomplainaboutyour(1)hotel.Ihadaterriblestayinroom5012ofyourhotelfromthe24thtothe26thofAugust2002,whenIcametoGuangzhouonbusiness.Theair-conditioninginmyroomcouldnotbeturneddownorswitchedoff.WhenIaskedthereceptionstafftodosomethingaboutit,theylaughedandtoldmeitwasbetterthanbeinghot.Iaskedyourfrontofhousemanagerandshetoldmeshewouldsendsomeonetomyroomimmediately.No-onecame.Asaresult,IwasverycoldeverytimeIwasintheroom.Ipaidalotformystayinyourhotelandexpectmuchbetterservicefromsuchawell-knownhotel.Infuture,Iwillnotbestayingatyourhotelagainandwillinformmybusinessassociatesoftheterribleser