InterpersonalCommunicationSkillsContentsInterpersonalCommunicationsNonverbalCommunicationListeningUsingthetelephoneParticipatinginmeetingsNonverbalCommunicationP21paragraph2Anonverbalmessageisanymessagethatisnotwrittenorspoken.Itmayaccompanyaverbalmessage,oritmayoccuralone.Nonverbalmessagesaretypicallymorespontaneousthanverbalmessages,butthatdoesn’tmeanthattheyareanylessimportant.paragraph3Manynonverbalmessageshaveuniversalmeanings(suchasanodoftheheadtoindicateapprovaloragreement),whileothersdifferwidelyamongcultures.SixmostcommontypesofnonverbalcommunicationsinbusinessNonverbalCommunicationTimeSpaceandTerritoryTouchPhysicalAppearanceVoiceQualitiesBodyMovementNonverbalBodyMovementP21paragraph4,5,6TopicsentenceofeachparagraphFaceGestureStanceMostexpressivepartReadingoffacialexpressionsCulturaldifferenceHandandupper-bodymovementsHelpillustrateandreinforceverbalmessagePosturePlacementofarmsandlegsDistributionofweight注意ontheotherhandVoiceQualitiesP22paragraph3,4Noonespeaksinamonotone.Mono-單一的,前綴,e.g.monopoly

(italicized斜體的)Voicequalitiessuchasvolume,speed,pitch,toneandaccentcarrybothintentionalandunintentionalmessages.TimeP22paragraph6Timeisrelatednotonlytoculturebutalsotoone’sstatuswithintheorganization.Punctuality準時AttitudetowardpunctualityCultures,countriesoreconomiesPunctualityiscritical,insultingifyouarenotontime.China,Germany,HongKong,Indonesia,Japan,Malaysia,Singapore.Punctualityishighlyvalued.Australia,Bangladesh,Chile,China,Denmark,Germany,Iran,Japan,Luxembourg,Malaysia,Netherlands,NewZealand,Norway,Romania,Singapore,SouthAfrica,Sweden,Switzerland,Thailand,Venezuela.Punctualitymorelaissezfaire.LatinAmerica,MiddleEast,AfricancountriesListeningGroupDiscussionTalkaboutthetipstobetterlisteningBasicKnowledgeaboutlisteningDifferencebetweenlisteningandhearingTheproblemofpoorlisteningskillsListeningP24paragraph1,2Effectivecommunication—whetheracrosscontinentsoracrossaconferencetable—requiresbothsendingandreceivingmessages—bothtransmissionandreception.Listeninginvolvesmuchmorethanjusthearing.Hearingissimplyperceivingsound;soundwavesstrikelikeeardrum,sendingtheimpulsestothebrain.Hearingisapassiveprocess,whereaslisteningisanactiveprocess.ProblemofPoorListeningSkills1PoorteachingHowmuchclasstimewasdevotedtoteachingyoutoreadandwrite?2DisparityofspeedWecanthinkfourtimesfasterthanwecanspeak.3NotapparentItismuchdifficulttospotapoorlistener.Readtopicsentenceofeachparagraphinthepart.GroupDiscussionKeysGivethespeakeryourundividedattentionStayopen-mindedInvolveyourselfDon’tinterruptHowtoimprovelisteningskills?SomekeyparagraphsP25paragraph5,6Physicaldistractionsaretheeasiesttoeliminate…(interpret)Mentaldistractionsaremoredifficulttoeliminate.Butwithpracticeandeffort,youcandisciplineyourself,forexample,totemporarilyforgetyourfatigueortoputcom