Unit4hotelServiceinEnglishSingleroomDoubleroomSpeakigofhotelservice，whatcanyouthinkof?Namesofdepartments各部門名稱1.ExecutiveOffice(EO)總辦2.FrontOffice(FO)前廳部3.FoodandBeverage(FB)餐飲部4.Housekeeping(HK)房務(wù)部5.EngineeringDepartment(ENG)工程部6.SecurityDepartment(SEC)安保部7.PurchasingDepartment(pur)采購部8.Lobby大廳

placesahotelshouldhaveWesternRestaurant中餐廳ChineseRestaurant西餐廳CoffeeShop咖啡廳Bar酒吧CarPark停車場PBusinessCenterVISACreditCard信用卡ConferenceRoom會議室商務(wù)中心LuggageService行李服務(wù)SafetyDepositBox保險箱服務(wù)貴重物品寄存Morningcall/Wake-upservice叫醒服務(wù)RoomService送餐服務(wù)CurrencyExchange外幣兌換IDD長途直拔InternationalDirectDail國際直撥電話NightClub夜總會tenniscourts網(wǎng)球場swimmingpoolSauna桑拿浴L&FFlowerOrdering鮮花預(yù)訂LostandFound失物招領(lǐng)laundryServiceShoeshineservice

洗衣服務(wù)擦鞋服務(wù)Clerk工作人員generalmanager/executive總經(jīng)理supervisor主管captain行李房領(lǐng)班doorman門童bellman/bellboy/porter行李員roommaid客房服務(wù)員operatorreceptionist總機接待員repairman維修工chef大廚§1,2StatingwhatyouwantandreservingaroomKeypoints:makeareservation預(yù)定reserve

aroom預(yù)定房間holdtheline請稍后，別掛電話singleroom單人間doubleroom雙人間vacancy空房間sea-vieroom/roomwithanoceanview海景房aroomfacingthemountain面向山的房間I’dliketomakeareservation.我想預(yù)定房間.Do

youhaveasingleroomwithanoceanview?你們這里有海景單人房嗎？

Dialogues:Dialogues:§3,4AskingaboutservicesandpricesKeypoints:suite套房off-season淡季peak-season旺季darn(ed)織補，縫補yoga瑜伽recreation消遣，娛樂airmail航空郵寄surface

mail平郵mendingservice縫補服務(wù)mailthispackage郵寄包裹bodybuildinggymnasium健身房Iwonderifyoucangetmeabirthdaycake?你能否為我訂個蛋糕？Howmuchisthesuite,please?這個套房多少錢一晚？Dialogues:§5.6changing

areservationandregisteringKeypoints:register登機registrationcard登記表check-in辦理入住手續(xù)，辦理登機手續(xù)F\fillout填寫paybill結(jié)賬cancelareservation取消預(yù)約lookforwardtodoingsth.期待做某事I’dliketopaymybillbycreditcard.MayItakeaprintofyourcard?我來打印一下信用卡的信息好嗎？I’dliketochangethedatefromApril4thtoApril8th.我想把預(yù)定日期從四月四號改到四月八號。Dialogues:Dialogues:§9,10Atthefrontdesk在前臺exchangerate匯率currency貨幣vacate搬出，撤出currenciesintheworld:China:RMB/Yuan(￥)

Japan:yen(J￥)

Canada:CAD(C$)EuropeanUnion:EURO(€)UK:pound

(￡)theU.S:dollar($)Sendsb.todosth.派某人做某事Changesthintosth.I’dliketochangetheseU.SdollarsintoRMB.Pleasesendmeaboytohelpmewithmyluggage.Dialogues:Dialogues:§11,12DepositingvaluablesandaskingforhelpKeypoints:cloakroom寄物處lobbyfloorcloakroom前廳寄存物品處deposit存放，存款seal密封/印章sample樣品safetydepositbox保險箱baby-sittingservice托嬰服務(wù)confirmationform確認表outoforder出故障

I’dliketoleavethisbagwithyou.

我想把這個包放在你這里。

Isitpossibletoleaveourluggagehere?

把行李放這可以嗎？

CanIdepositvaluablehere?

我可以在這存放貴重物品嗎？

Iwonderifyoucanlookafterthebabyforus,please?

可否請你們幫我照顧一下孩子？

Dialogues:Dialogue1:A:Wouldyouliketodepositorwithdrawsomething?B:Yes,I’dliketouseasafetydepositbox.A:Willitfitintothissizeofbox?B:Letmesee.Ithinkit’sok.A:couldyoukeepthiskeycarefully,please?Thereisnospare.Dialogues2:A:MyhusbandandIwanttogotothenightclub.Iwonderifyoucanlookafterthebabyforus,please?B:OurHousekeepingDepartmenthasaverygoodbaby-sittingservice.A:That’sgood.B:Pleasesignthisconfirmationform,andIwillphoneHousekeeping.§13,14MorningcallserviceandlaundryserviceKeypoints:operator話務(wù)員laundry洗衣店，洗衣房，帶洗的衣物shrink縮水soysauce醬油I’dliketobewakenuptomorrowmorning.請明天早上叫我。Iwanttochangemywake-uptime.我想改變叫醒時間。What’syourratesoflaundryservice?洗衣服務(wù)怎么收費?I’dlikeitremovedbeforeit’sdry-cleaned.請在干洗前把它除掉。

Dialogues:Dialogues1:Dialogues:§8,15checking-outandcomplainingofserviceKeypoints:check-out辦理離店手續(xù)asamatteroffact事實上addittomyaccount記在我賬上settlebill結(jié)賬pea