本文格式為Word版，下載可任意編輯——服務(wù)質(zhì)量英文自我評(píng)價(jià)畢業(yè)質(zhì)量自我評(píng)價(jià)英文自我評(píng)價(jià)服務(wù)質(zhì)量英文自我評(píng)價(jià)工作質(zhì)量自我評(píng)價(jià)質(zhì)量工程師自我評(píng)價(jià)

自己的服務(wù)質(zhì)量如何顧客與上司都很領(lǐng)會(huì)，但是英文自我評(píng)價(jià)要怎么寫(xiě)呢?下面是我為大家?guī)?lái)的范文，相信對(duì)你會(huì)有扶助的。

服務(wù)質(zhì)量英文自我評(píng)價(jià)篇一

IJuly20,20xx-October31,2022toGuangzhouCityPhoenixhotelinternship,thistimeIhaveagreatharvest.Hotelserviceisamixtureoftangibleproductsandintangibleservices,thehotelservicequalityevaluationcriteriaistheguestssatisfaction.Guestsinthebuyersmarketshouldtakethecustomerdemandasthestartingpointofthemarketingwork,thelobbyonbehalfofthehotelandgueststomeettheneedsoftheguestsofthehotelservicestoacceptcomplaintsfromcustomerstosolvecustomerproblems,isthehotelsnervecenter.Itisbasedonthese,thestatusandroleofthelobbyisparticularlyimportant.Althoughthefrontlobbyisnotthehotelsmainbusinesssector,butthehotelsmarketimage,servicequalityandevenmanagementlevelandoperatingefficiencyhasacrucialimpact.TheFrontOfficeisthecrowningtouchtohotelmanagement.ThroughthisinthePhoenixhotelclosetofourmonthsofinternship,Ibenefitgreatly.Thehotelistantamounttoamicrocosmofsociety.TheinternshipisundoubtedlyforthenearfutureintothecommunityIprovideanimportantopportunity.

1,toimprovecommunicationskills:Asafrontdeskreceptionist,asthehotelfront-linestaff,andtheguestscontactisfacetoface,isthemostdirect.Oftenreceptionistwordcanaffecttheguestsonthehotelsoverallimpression,andevenaffectthemoodoftheguestsallday.Howtomakeyourownlanguagesothatguestshearcomfortable,happytohear,asafrontdeskreceptionistmustlearnthecourse.Ofcourse,communicationisnotlimitedtotheguests,butalsobetweencolleagues,oreventothehigherlevel.Peoplecannothelpbutnothaveemotionalvolatility,butthisemotionalfluctuationstendtoaffectthemoodofothers.Howtoadjusttheirownmentality,withthebestattitudetofacetheguests,thefaceofcolleaguesandevenhigher,howtobringsomeonethebestsmile,everydayIseriouslythinkabouttheproblem.Inthisinternship,Inotonlyincommunicationskillshavebeenimproved,butalsolearnedhowtoadjustthementalityofself.

2,emergencyresponsecapacitytoimprove:workinthefrontdesk,everydaymustbereadyforbattle.Becauseasafrontdeskreceptionist,everydaytoreceivedifferentguests,inthefaceofdifferentevents.Guestscannothelpsomeoftheguestswillnotbepolite,andeventhereceptionistwillbeoutrageous.Facedwiththissituation,howtoappeasethefeelingsoftheguests,butalsotoprotecttheinterestsofthehotelanditsownsecurity,formeisanothertest.

3,theabilitytoworkindependentlyimproved:Throughthisinternship,Iamdeeplyawareoftheneedtolearntheirownabilitytodothismustbetheirownreason.Onlytodeveloptheirownindependentabilitytoworkinprogress.inWork,thereareproblems,donotunderstandshouldbeboldtoaskcolleagues,ratherthanpretendtounderstand.Workindependently,gainexperience,andfinallygetthemostsuitablefortheirownthings.

4,serviceawareness:asafrontdeskreceptionist,alwaysrepresentsthehotel.Whetherintheworkplace,orwalkingontheroad,aslongastheuniformsofthehotelshouldalwayshavetoprovideguestswiththebestservicemean.WearetheangeloftheCityofSmiles,allfortheguests,fortheguestsofall,forallguests.

(B)practicalexperience

1,theirownshortcomingsandshortcomings:Throughthisinternship,Ire-seetheirownshortcomingsandshortcomings.Inthelanguageabilityisstillnotveryfluentincommunicationwiththeguests.DailyvisitorstothePhoenixHotelaremainlydomesticguestsaswellasJapaneseguests.However,duringtheCantonFair,thehotelisthemainsourceofforeignguests.BecauseoftheirabilitytospeakEnglishisnotverygood,resultingincommunicationbarrierswiththeguests.Andbecauseoftheirownlackofworkexperienceinthehotel,leadingtoworkshouldnotappearwrong,forthecolleaguestobringalotofinconvenience.Ontheotherhand,atwork,someofmyshortcomingsisrevealed.Suchasnotcarefulenoughwork,notenoughtoacceptcriticismofcolleaguesandsoon.Butthroughthisnearlyfourmonthsofexercise,Ihavebeeninconstantcorrections.

2,employmentprospectsAccordingtoincompletestatistics,therearecurrentlymorethan9,000hotelsacrossthecountry,thehoteltalentgapofmorethan100,000.Andnowmostofthehotelsgrass-rootsstaffaremostlysecondaryortertiaryeducation.Ithinkthecurrentlackofhotelindustryisstillhighlyeducatedprofessionals.However,evenwithahighdegree,isstillunabletobecomeamanager.Asamanagerormusthavemanyyearsofworkexperience.Amongthem,front-lineworkexperienceisveryimportant.Therefore,asagraduateofthecollegestudents,itisabsolutelynotamaster,mustbepreparedtoacceptthechallenge.

(C)internshipideasandrecommendations

1,idea:thisinternshipgivesusagoodopportunitytounderstandthesociety.Isthatwereallyintothecommunitybeforeanimportantstep.Lawofthejunglehasbeenunabletochangethesurvivaloftheprinciple.Wanttobesuccessful,youmustworkharderthanothers.Theinternshipfacedalotofproblemsthathadneverbeenencounteredbefore.Suchasinterpersonalproblems,guestrelations,poormentalstateandotherissues.Butthroughthisnearlyfourmonthsoflearningandimprovement,Ibothinthepsychologicalorideologicalhavebeenalotofprogress.

服務(wù)質(zhì)量英文自我評(píng)價(jià)篇二

Asafive-starhotelwaiter,inthedetailsofthework,etiquetterequirementsareparticularlystringent,becausethefronthallisthehotelsfirstwindow,andthewaitersqualitydirectlyreflectsthehotelsservicequalityandmanagementlevel.AsawaitereverydayIhavetofacealargenumberofguests,theimpactoflarge,sotheserviceworktopayspecialattentiontoetiquette,totheguestsleftagoodimpression.Hereismyself-identificationasawaiter.Firstofall,astheexternalimageofthetotalstationservicestaff,Idressneat,notmakeup,donotwearexpensiveornaments,payattentiontopersonalhygiene,Jichibeforeworkhasastrongtasteoffoodstimulation.Standingintheservice,alwaysfullofenergy,greetguestswithasmile,activeenthusiasm.Haveprofessionalism,donotleavetheworkplacetodoprivatematters.WorkinghoursIdonotchatwithothers,donotignoretheguests.Inanycase,donotdisputewiththeguests,theuseofcivilizedandpolitelanguage,notridiculed,satiricalguests,notvulgarlanguage,rudebehavior.Second,Iamintheattitudeofserviceattitudeenthusiasticandsincere.Whenguestscomplainedaboutservicedissatisfaction,Ipatientlylisten,sincerelyaccept,donotinterrupttheguestsoftheconversation,nottoignore,sincereapologytotheguests,andimmediatelyproceedtosolvetheproblem.Sothatallguestsaretreatedequally,enthusiasticservice.

IdoInsider,100askpatiently.Answerquestionsconciseandclear,accurate,articulate.Thelocationofthevarioushotels,servicetime,avarietyoffacilitiessuchasthehelm,donotmay,may,probablyandothervaguewordstoanswerguestinformation.IwaskindenoughtobeagoodcounselorwhenIaskedtheguests.Iamalsofamiliarwithotherlocalserviceindustries,suchastouristattractions,round-triproutes,transportation,shoppingandotherrelevantinformation,soastoprovideservicestoguestsatanytime,toavoidaskingquestions.

Intheguestsencounterdifficulties,Itrymybesttodoeverythingtohelp,neverrefusedforanyreason,suchastheguestsonbehalfofthesizeofitemssuchasrepairs.Ifyoucannotmeettherequirementsoftheguests,Iapologizetotheguestsinatimelymanner,inordertoforgive,notfreetocompilereasons,prevaricationprevarication.Ipromisetodothingsinthepromiseoftheguests,notnegligence,orevenforgotten.

Gueststocheckoutthetotalstation,Iamenthusiasticattitude,applyquicklyandaccurately,soasnottodelaythegueststime.Checkthesituationonthespot,themoneyfacetofacesettlement.Checkouttheguestsshouldbecompletedtothank,andwelcomegueststovisitagain.BecauseIknowtheappropriatefarewell,youcanimpressthegueststoattractguestscomeback.

服務(wù)質(zhì)量英文自我評(píng)價(jià)篇三

Theinternshiphasbeencompleted,throughthistimeinternship,Igotacomprehensiveexercise,internshipprocessalsomademecompleteastudent,inthecourseofsocialtransition,improvetheirindependence,gettheTheuseofknowledgeinthisareacapacity,forthefuturetolayasolidfoundationtotakethecommunity.

InthesedaysIdidlearnalotofthings:InadditiontolearningChinesefoodserviceproceduresandskills,Cantonesecharacteristicsandtypesofclassroomcanlearnsomething,butalsolearnsomeclassisdifficulttolearnTothethings:howtohandletheirowninterestsandtheinterestsofthehotel,howtodealwithinterpersonalrelationshipsbetweencolleagues,howtoadjusttheirattitude,letmeknowthatasawaitershouldhaveastrongsenseofservice.Inachatwithadepartmentmanager,themanagermentionedthesenseofservice,Iverymuchagreewithhisview:Serviceawarenessisnotonlyrequiresthewaitertoprovidequalityservicestothegueststheideaanddesire,andshouldalsohavetheircolleaguesthesameYes,thisisthesenseofservice,therealmeaning,thisisatruemanifestationofthequalityofthewaiter.Makingmefromafledglingstude