culturalduediligencestudywelcomeagenda:presentationoffindingsq&asessionculturalduediligencestudypresentationoffindingsculturalduediligencestudydatacollectedfromaroundtheworldinbothcompanies:127individualexecutiveinterviews138focusgroupsspanning1,500paringandcontrastingpre-mergehpandcompaq2.definitionssimilarities-thingsthatthepeopleineachcompanyperceivedaboutthemselvesthatmatchedtheothercompanydifferences-thingsthatthepeopleineachcompanyperceivedaboutthemselvesthatwereatoddswiththeothercompanyuniquecommentary-thingsthatpeopleineachcompanyexpressedveryoftenwhichthoseintheothercompanytalkedmuchlessabout3.thefindingsreflectperceptionscongruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization5inputhponhpsimilaritiesproudaboutHPlegacyindustryconsolidatingdisadvantagedinsupplychainandoverheadcostsgoodproductsuniquecommentaryprideinsuccesslinkedtoinnovationtechnical/engineeringheritagegoodreputationwithcustomerspowerhistoricallywiththebusinessandthebackendcompaqoncompaqsimilaritiesstrongbrand,productsandservicesindustryconsolidatingdisadvantagedinsupplychainandoverheadcostsgoodproductsuniquecommentaryhistoricallyfast,nimble,andabletoexecutetraditionallyshort-termfocusedfastgrowththroughnewbusinessmodelredefinedcomputinglandscape6congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization7strategyhponhpsimilaritiestop-downstrategy;mid-managementnotinvolvedneedforplanningandexecutionprocessdifferences

strategyislong-termorienteduniquecommentarystrategyincreasinglyunclearasyougodowntheorganizationstrategyhastobetranslatedintosomethingconcretecompaqoncompaqsimilaritiesstrategycomesthroughatop-downprocesslittle/nostrategicprocessdifferencessusceptibletofrequentchangesindirectioncustomerfocusedwithashort-termorientationtowardthemarket;interfereswithinvesting/buildingforthefutureuniquecommentarytendencytobeinfluencedmorebymajorcustomeraccountsthantechnologicaladvancements8congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization9workhponhpdifferencesrespectforprocessstrongplanningandfinancialprocessesworkprocessisorganizationallybased,verticallystrong,workswelluniquecommentaryautonomyinmanagingone’sownworkisthenorm;accountabilityatindividualleveluppermanagementdoesnotseemtobeheldaccountableinthesamewayasotherspoorcross-functionalaccountabilitiesandownershipofworkcompaqoncompaqdifferencesprocessseenasbureaucracy,aversiontoprocesseslackofclear,disciplinedprocessesworkprocess:swatteamsuniquecommentarytechnologyisgreatinformationsystemsarenotintegratedmultitaskingisanormwork-lifebalanceisnotachieved10congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization11peoplehponhpsimilaritieslowcredibilityinleadershipdifferencesleadershipfocusedonrelationships(howthingsgetdone)uniquecommentarymulticultural,diverse,dedicatedworkforceteam-orientedlosingthe“familyfeeling”lowerlevelsofmanagementareinformal;topmanagementismoreformalandremovedrecentchangesledtolowmoralecompaqoncompaqsimilaritieslowcredibilityinleadershipdifferencesleadershipachievement-oriented,ruggedindividualists(whatgetsdone)uniquecommentarypeoplearebright,committed,andworkhard,longhoursgoodinterpersonalrelationshipslearninghappensonthejobinsufficientinvestmentintraininganddevelopmentpeopledonotfeelempowered,exceptinfield12congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization13formalorganizationhponhpsimilaritiesgoalschangetoooften;theyareunclear,executionnotenforcednoconsequencesfornotmeetingobjectives;performancemetricsunclearorabsent,differacross“silos”front-end/back-endstructureexacerbatedproblemswithaccountabilityhpishorizontallychallengedmorepowermovingtothefront-endorganizationhpisbecomingmorecentralizeddifferencesnocommonprocessfordecisionmaking;verytop-down,slow,longdecisioncycletimes;butthoughtfulandhighinvolvementgeneralperceptionthatdecisionsarerarelymade,buttendtostickoncemadecompaqoncompaqsimilaritiesgoalschangefrequentlyandnotsynchronizedbetweenfront-endandback-endorganizationspeoplearenotheldaccountable;structureandmeasurementsystemscloudaccountabilitystrongmatrixmanagementleadingtofuzzylinesofaccountabilitiesperformancemanagementinconsistent,generallypoorplanningandcontrolcross-organizationalcollaborationdifficultcountrymanagersarekingsmanythingsareverycentralizeddifferencesdecisionsmadequicklyalotof“checkingin”tomakeadecision,iterativedecisions,top-down14congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization15informalorganizationhponhpasstrengthsimilaritiesstrongsenseofethicsstrongcustomer-focus(makegreatproducts)teamculture,havetobepartofthegroupgettingresultsisrewarded,sometimeseffortwithoutaresultgetsrewardedhavingbignewideasisvaluedtreatpeoplewithdignitymultiplesubculturesdifferencesconflictavoidanceandover-compromisearenormaltitlesnotreferenced,egalitarianuniquecommentary“silomentality”failuredeservesasecondchancediversityandpeoplearevaluedcompaqoncompaqsimilaritiesethicalbehaviorisenforcedstrongcustomerorientation(makewhattheywant)teamworkisvaluedhighlyresults/bottom-linefocused,sometimeseffortwithoutaresultsgetsrewardedopennesstogood/newideasdon’tpubliclyembarrasspeoplemultiplesubculturesdifferencesconflictaddresseddirectly/openly,aggressive,brashtitlesarereferenced,abundant,hierarchicaluniquecommentaryinitiative,flexibility,“goforit”attitudearevaluedrelaxed/flexworkenvironment;longworkinghourshereandnoworientation16concernsabouttheothercompany17culturalduediligencestudyadvicetocarly&michaelfrominterviewsandfocusgroups:beinclusivedefineyourworkandrolesdefine/communicatewhatyouwantthenewcompanytobebeboldclarifyrolesandorganizationstructuretakeactionquicklycontinuetocommunicatealot;behonest,butbesensitiveinwhatyousayculturalduediligencestudyregion-specificfindingsComp努aris鞏ono焰fhpwith央Com顧paq承--No蘇rth存Amer雷icaCult霞ural觸gap喘dif向fere痛nces彩are汪sta橫tist貢ical狀lys禮igni舍fica抽nt.Compaq’sAverageHP’sAverage20Comp容aris緣瑞ono碼fhpwith瓜Com軋paq頌--La惠tin旦Amer醫(yī)icaCult談ural杯gap漏dif觸fere載nces砍are爽sta仗tist麥ical刷lys味igni其fica巴nt.Compaq’sAverageHP’sAverage21Comp斜aris蹤蝶ono帥fhpwit等hC勇omp片aq術(shù)--E示MEACult振ural垮gap玩dif潑fere駕nces擋are抵sta劍tist健ical需lys聽igni立fica日nt.Compaq’sAverageHP’sAverage22Com后par痛iso刮no短fhpwith梯Com脆paq秒--As神iaP足acif鉛icCul桃tur姻al執(zhí)gap即di才ffe循ren呈ces經(jīng)ar拴es終tat借ist丹ica脾lly蓋si雁gni名fic礦ant贊.Compaq’sAverageHP’sAverage23Comp猜aris男ono佳fhpwit磁hC獅omp再aq萌--E封nte光rpr根ise禾wi綠deCult克ural削gap杏dif腎fere鑼nces類are橋sta爬tist指ical鏟lys玩igni期fica鐘nt.Compaq’sAverageHP’sAverage24cul昌tur事al歷due因di敏lig金enc嚇es筆tud舒yins遵umma炒ry.攪..we合als桐oh胸ear娛dp憤eop鑒le欠say滔th遠(yuǎn)at:both津com能pany摧cul孩ture揉swe冠rei削ntr翠ansi扣tion彈bef呀ore煩the歡merg扣erthe伐di孕rec穗tio訪nt沙hat恭ea系ch水cul葛tur荷en絹eed獸ed自to經(jīng)tak版ew臉as,蒜ac費tua扇lly爛,t它oa策dop襯tt打he塑str偽eng月ths穗of緣瑞th之eo家the何rso,悟ify撿oui野nteg雖rate弱wel討l,b察uild濟(jì)ing撐one終ach技o(jì)the睜r’s屋stre三ngth云s,t旬hep兄oten峰tial嫩for捆suc語cess前is伙grea決tcul姓tur吊al犬due舊di湯lig臣enc越es量tud便ycult照ural改cor立ners希tone政snewhpcul估tur翠al悅cor孫ner俘sto誼nes(rel敬eas今e1吸.0)valu希espass或ion詳for斗cust菜omer駁stru右st愧&r距esp勁ectachi陡uncompromisingintegrityteamworkmeaningfulinnovationspeed&agilitypro箭fitglob含al投citi暢zens木hiplea溪der歌shi閘pcapa浴bili厚tyempl梳oyeecomm溪itme唇ntcor石por蘋ate肝ob激jec礦tiv毅escust尺omerloya出ltygrow虹thmark岸etlead潤ersh得ipmet泄ric糕s&暢r班ewa隸rdsstru膀ctur潔e&北proc半esse禮sstra咳tegi甜esbeha宗vior陸spol嶼ici拌es誦&prac后tice執(zhí)s27les緊son很sl朱ear營nedfirs張t,t拍houg對hth胳ere問were計imp勺o(hù)rta醋ntd燈iffe還renc急esb項etwe頁ent多hep趕re-m跨ergehpand惹comp關(guān)aqo乎rgan覽izat菌ions共,th窮ere慈were慘ag挖reat寒man翠ysi較mila鵝riti剩es;匪and,舍t(yī)he守rew滅ere芝agr角eat勢many峽pos扭itiv醒ech偉arac歪t(yī)eri使stic誰sth已a(bǔ)tb鳳oth香comp盡anie肌ssh吊ared穗(fo趨rex筍ampl褲e,t黎hee角mpha訊sis考o(jì)nt雷eamw僚ork)to宰min著imi哨ze表unp此rod桑uct連ive壟co寇nfl客ict亮mo祖vin怖gf羅orw煤ard姐,t變her艷ea動re胳sev顧era夸ll途ess葡ons蘇or厘im愧pli知cat蝕ion思sf擱rom耕th狀is救stu眾dy補(bǔ)for郵ho值ww欄ew嚷ork咐to襲get桂her費:focu鄰san厘dbu德ild垃upon享our予com茫mon戲stre冬ngth獄scome傘to洪agre夏emen稍tab墾out氣the存appr歌opri眠ate溝time濕hor尚izon扎(lo繞ng-t廢erm園vs.媽shor什t-te好rm)池for飲any順busi博ness棵str慢ateg氣yor轎set案of居stra壞tegi略escla野rif件yt栽he陪mea丙nin是go泥ft萬erm源so亡rl柳ang材uag甘et鉗hat舅pe參opl蓮ea須re退usi倆ng今bef文ore錘ma繭kin作gj支udg速men間ts齊abo刮ut柏oth惰ers剛--輕tw宰o(hù)p比eop頭le耍may役be度th往ink駁ing頭ab糖out盆di土ffe小ren廳tt哄hin炒gs河whi趁le娘tal壓kin欣ga赴bou剖tt安he販sam毅es怎ubj粱ectagre趣eup和fro仗nto棄nan摸app殿roac津hto夫dec伏isio可nma州king撐to艘ensu催ret浸hat噴ever廊yone編is怪ont仔hes裙ame衡page同bef貫ore典ente勻rtai真ning發(fā)dis咸cuss罩ion宴abou峽tth使esu答bjec咬tma衣ttertak山ep的eop枯le’則sn權(quán)eed膛sa稍nd續(xù)exp利eri秀enc運(yùn)e(遇e.g收.,額com圓for明td秩eal休ing州wi詞th秒con疲fli饒ct,雞or貸ien帖tat落ion仙to倉hi燦era柳rch歷y)詠int槽oa公cco碼unt材in第ho儉wy語ou頓app炊roa白ch物pro綁ble可ms老and揭in頁ho漲wy茅ou仰int坑era兄ct丹to胖sol道ve墓pro婆ble牛mswhe懶re貼gap手so歲rs動imi烈lar姑iti魚es態(tài)are庫co最nsi膜ste練nt松acr俊oss賊th缸ee穴nte滾rpr呢ise割,u娛se彼the省sa來me孫app坦roa扒ch劣to皮clo饞sin陰gt餃he虧gap耐sa仍nd炊bui魚ldi筆ng副upo貞np僻osi執(zhí)tiv道es議imi受lar頓iti聾es28cult頂ural冤due籠dil接igen建ces趴tudyThe廳re佛sul鈴ts弟of盒the深CD腥Dw沈ill框be視po疫ste命do測nt荷he厭new嬌hpw江ay燒web蠻pag警e.貝Se唉et味he搜fol么low船ing稼ur始lf拆or貸mor嫂ei換nfo虜rma坐tio展no寒nC假DD澇and答th考ec場ult替ura傅lc舅orn吧ers滴ton陰es欄of道the巡壽ne腐whp:309、靜夜四出無鄰，荒希居舊業(yè)貧志。。4月-2廁34月-憂23Fri染day絨,A嚼pri超l2成8,盡202荷310、雨中黃積葉樹，燈喜下白頭人吃。。16:5稼8:4216:請58:荷4216:屑584/2縣8/2殿023叢4:主58:還42夜PM11、以我獨區(qū)沈久，愧躺君相見頻來。。4月-蜘2316:習(xí)58:醒4216:5俯8Apr-霧2328-店Apr燒-2312、故人江展海別，幾困度隔山川日。。16:5鮮8:4216:萄58:貨4216:5覽8Frid斥ay,值A(chǔ)pri閉l28銹,20受2313、乍見儉翻疑夢扯，相悲摘各問年四。。4月-忘234月-鞠2316:轉(zhuǎn)58:谷4216:5墾8:42Apri須l28賄,20臥2314、他鄉(xiāng)南生白發(fā)謹(jǐn)，舊國獸見青山河。。28四安月20克234:58凡:42雜下午16:5戲8:424月-捧2315、比不森了得就摟不比，堅得不到茫的就不餡要。。俗。四月懲234:58礎(chǔ)下午4月-2漏316:非58Apri濁l28寺,20旅2316、行動出棍成果，工龜作出財富航。。202匙3/4副/28老16客:58鈴:4216:5朽8:4228眨Apr特il貫202置317、做前，龍能夠環(huán)視溪四周；做壇時，你只刑能或者最帥好沿著以紋腳為起點飯的射線向監(jiān)前。。4:5瞇8:4望2下眨午4:58遵下午16:5胸8:424月-仍239、沒有蝦失敗，育只有暫黨時停止姓成功！抓。4月-射234月-嗓23Frid仗ay,鎖Apri秩l28巾,20啞2310、很多籮事情努蔬力了未智必有結(jié)勵果，但值是不努盒力卻什鴿么改變殼也沒有睡。。16:領(lǐng)58:涌4216:5窗8:4216:姻584/28這/202炒34:堡58:4掙2PM11、成功晨就是日權(quán)復(fù)一日傾那一點資點小小撈努力的鞏積累。尤。4月-2把316:告58:震4216:魯58Apr-勺2328-A屋pr-2若312、世間成同事，不求型其絕對圓墊滿，留一請份不足，傘可得無限柱完美。。16:沉58:凡4216:5藝8:4216:婚58Fri自day湯,A惡pri豎l2篇8,蹲202折313、不知飯香積寺愁，數(shù)里櫻入云峰坦。。4月-2斥34月-2趙316:5刑