黑龍江旅游職業(yè)技術(shù)學院《導游英語》購物篇---

退換貨處理購物篇---退換貨處理I.UsefulSentences1.Arerefundsallowed?可以退貨嗎?2.I’drathergetarefund,please.我想退貨。3.I’dliketoexchangethis.我想換貨。4.Itwasjustthewrongsize.只是尺碼不對.I.UsefulSentences

5.Ifitisn’tsuitable,canIbringitback?如果不合身的話，我能退貨嗎?6.Couldyouexchangethisblouseforme?能給我更換這件襯衫嗎?7.I’lljustgetmymoneyback.我只想退款。8.Isthereanythingwrongwithit?這個有什么問題嗎？I.UsefulSentences

9.Didyouhaveproblemswithourproductorservices?您對我們的商品或服務(wù)有什么不滿嗎?10.Thepricesdifferwithsizeanddesign.價錢因為尺碼和設(shè)計不同而異。11.Wouldyouliketoexchangethisforanotherone?您想要換一件嗎？12.Doyouhaveareceipt?你有收據(jù)嗎?I.UsefulSentences

13.Weonlytakegoodsbackifyoucanproducethereceipt.如果你出示收據(jù)，我們才能讓你退貨。14.Youmayexchangetheshirtbutnotreturnitforarefund.你可以換這條裙子，但不能退款。15.Whydoyouwanttoexchangeit?為什么要換貨?II.Reading

ReplytotheRefundLetterIII.DialogueA:TouristB:ShopAssistantA:Excuseme...B：Yes,sir.HowmayIbeofservice?A：I’dliketoreturnthisitem...B：Certainly.Thecustomerisalwaysright,weareheretoserveyou.A:Arerefundsallowed?III.DialogueB:Isthereareasonthatyouwouldliketoreturnit?Didyouhaveproblemswithourproductorservices?A：No,no...Itwasjustthewrongsize.B：Wouldyoubeinterestedinanexchangeasopposedtoarefund?IthinkIcanhelpyoutofindtheappropriatesize.A：No.Iwouldratherjustreturnit.B：Sure,noproblem.Doyoutakethereceipt?III.DialogueA：Yeah,righthere.B：Justamoment,please.Hereyouare,Ineedyoutosignhere,please.A:OK.B:Andhereisyourrefund.IsthereanythingelseIcanhelpyouwith?A：No,thankyou.B：You'rewelcome.Haveaniceday!IV.Words&Emodityn.[k?'m?d?t?]

商品2.souvenirn.[,su?v?'n??]

紀念品3.refundn./v.['r?:f?nd]退還，償還，退款4.exchangen./v.

[?ks't?e?nd?]兌換，匯兌5.qualityn.['kw?l?ti]質(zhì)量6.appropriatea.[?'pr??pr??t]合適的IV.Words&Expressions7.receiptn.[ri'si:t]收據(jù)8.alternationn.['?:lt?neit??n]修改，改變9.cashn.[k??]現(xiàn)金10.creditcard信用卡11.tradecenter貿(mào)易中心12.shoppingcenter商業(yè)中心區(qū)V.LanguagePointspickout...挑選……例：Tracywenttothedepartmentstoretopickoutsomegiftsforherfriends.(特蕾西到百貨公司為她朋友挑選一些禮物。)bringsthback帶回某物=bringbacksth例：Mr.Wilsonmadeabusinesstripto.Europeandbroughtbacksomesouvenirsforhischildren.(威爾森先生到歐洲出差，并為他的孩子帶回一些紀念品。)V.LanguagePoints

WeAreHappyToExchangeOrRefund.包退包換。MoneyBack