2017年7月廣東省高等教育自學(xué)考試商務(wù)英語閱讀試題(課程代碼05439)I.TranslatethefollowingwordsorphrasesintoChinese(10%)1. bearerbond 2. mutualfunds3. loan 4. massselling5. stockcertificate 6. venturecapital7. realestate 8. physicaldistribution9. limitedliability 10. capitalinjectionII.TranslatethefollowingwordsorphrasesintoChinese(10%)12.資產(chǎn)變現(xiàn)能力14.12.資產(chǎn)變現(xiàn)能力14.期末存貨16.盈虧平衡點18.逆差；赤字20.價格操縱13.電話銷售，電話推銷15.獨立法人17.股東19.流動資金HLChoosethebestanswerstofillintheblanks(10%)PackaginghastheresponsibilitytodoallofthefollowingEXCEPT.Toattractthebuyer'sattention.Toexplainthebenefitsofthegoodinside.Tochangethequantityoftheproduct.Toprovideinformationofprice,value,anduses.Insurancecompaniesbasetheircostson.thepoolofpeoplesharingtheriskthecosteachmemberofthepoolpaysthetheoryofprobabilitypastexperienceSomeAmericanscomplainabouttheJapanesestyleofmanagementbecause,they think the manager is too inhumanthey think the manager is indecisivethey think the manager is too lenientthey think the manager is too generousbelongsto“MarketingMix”.A.Laborforce B.MachinesC.MaterialsD.PromotionC.Materials2017年7月商務(wù)英語閱讀試題和答案 第1頁共14頁Symbolsplayanimportantroleincross-culturalanalysisbecause.symbolshelponetounderstandone’sownculturebetterthemeaningsofsymbolsvaryfromculturetoculturemarketersmayusesymbolstopleasepotentialcustomersimproperuseofsymbolsmaycausemisunderstandingAdishonouredbillis.onewhichtheimporterisashamedofonewhichtheimporterfailstopayontheduedateonewhichthedrawerfailstopayonewhichtheexporterfailstoclearMutualSavingsBanksare.A. nationalbanks B. statebanksC. privatebanks D. thriftinstitutionsisthefastestmethodofmoneytransfer.A. Telegraphictransfer B. MailtransferC. Cheque D. International moneyorderInpromotion,isthestrengthofpublicity.A. beingflexible B. avoidingmediacostaC. savingpreparationtime D. reachingalarger number ofaudiencesPublicityisdesignedtofamiliarizethepublicwith.A. thecharacteristicsofa good B. thefeaturesofa serviceC. theadvantagesofanidea D. alloftheaboveIV.Inthispart,therearethreereadingpassagesfollowedby15questionsorunfinishedstatements.ForeachofthemtherearefourchoicesmarkedA,B,CandD.Youshoulddecideonthebestoneaccordingtoyourunderstanding(30%).Passage1CustomerRelationsCustomerrelationsdescribestheresourcesofacompany-beitastore,manufacturer,orserviceindustry-thataredevotedtodiscerningandthenservingtheneedsofcustomers.Inearliertimes,thiswasknownasthecomplaintdepartment,thepartoftheoperationthatdealtwithnegativecustomercomments,returns,andotherconcerns.Renamingthisfunctioncustomerrelationsismorethanawordgame.Itreflectstheproactivenatureofthedepartmentinmodernindustryandretailing.Customerserviceextendsbeyondsalesandadvertisingtoensurethatthecompanyunderstandsitscustomerbaseandwhatitscustomersreallywant.Customerrelationsworkswithinthebusinesstodirectthequalityoftheproductorservice,itsdelivery,and2017年7月商務(wù)英語閱讀試題和答案 第2頁共14頁advertisingstrategytomeetthatneed.Thispartofabusinessoperationrespondstocustomerinquiriesandcomplaintsandresolvesproblemssoasnottolosecustomers;atthesametime,customerrelationsworkswiththemarketingdepartmenttoattractnewcustomers.Theshortanswertowhysomuchattentionshouldbepaidtocustomerneedsanddissatisfiedcustomersisthatsuchattentionhasbeenfoundtosupportlong-termsuccess.Someoftheearliestsuchendeavorsbeganwithconcernoverproductreputation-asfarbackastheearlydaysoftheIndustrialRevolutioninthel89Os.Placingone’snameonaproductwasconsideredtobeabondoftiebetweenthecustomerandthemerchantand/orthemanufacturers.Overtheyears,manyfirmsdevelopedapolicyof“thecustomerisalwaysright,“findingthatitwasmoreprofitabletotakeasmalllossandkeepacustomerthantoarguewithcustomersaboutallegeddefectiveproductsorproblemsthatoccurredwithstaff.Firmsdevelopedcomplaintdepartmentstodealwithcustomerswhohadbadexperienceswithproductsorservices.Asconsumerconsciousnessgrewinthelatetwentiethcenturythefocusoftheindustryshiftedfromdealingwithdissatisfiedcustomersastheycomplained,toamoreactiveapproachofreachingouttodiscoverwhythecomplaintwasmade,toensurethatthedissatisfiedcustomersremaincustomers,andtostudyeachcaseandimprovetheproductorserviceandthewayinwhichitwasdeliveredtocustomers.Inthe1960sthecomplaintdepartmentbegantobeknownasthecustomerrelationsdepartment.Customerrelationsdepartmentsstilltakeoncomplaints.Theadventoftoll-freenumbersmakesiteasierforpeopletoregistercomplaints-andpraise.Customerswhophoneinpraisefororcomplaintsaboutaproductareoftenofferedfreecouponsandrecipesforthatproduct.Studiesofthecustomerrelationsmovementshowthattheshifttoanaggressivepolicyofcustomerstudyismorethan“nice”,itisprofitableforbusiness.Resourcesexpendedinthecustomerserviceareaaremorethanoffsetbysavingsfromcustomersnotlost.Goodwilltowardallcustomersreapstangiblerewardsintheformofincreasedprofitsforbusiness.Inastudyofserviceindustries,RonZemkecitedtwostudiesbyTechnicalAssistanceResearchInstitute(TARI)inWashingtonD.C.,onconsumercomplaints.TARIfoundthatoneinfourcustomerswasupsetenoughaboutaproductorserviceorbothtoseekanalternativebusinessforthatproductorservice.Ofthoseunhappycustomers,however,onlyfivepercenthadbotheredtocomplain.Theother95percentjustvotedwiththeircashbyswitching.Toreducethelossofcustomersinthefuture,customerrelationstriestoanalyzethefivepercentwhocomplainedinordertounderstandtheninety-fivepercentwhodidnotcomplainyetwereunhappy.CustomerrelationsmustanticipatetheneedsofeachindividualCustomer,upanddownthesocialscale,acrosstheracialandculturallinesthatmakeuptheAmericanmeltingpot.Zemkeandothersoffermanystrategiesforbuildingagoodcustomerrelationsdepartment.2017年7月商務(wù)英語閱讀試題和答案 第3頁共14頁Thebeststrategiesinvolvelearningasmuchaspossibleaboutthecustomerbaseandtrainingstaffwellastowhatthecustomerswantandthewaytheywantit.Zemkeandothersshowthatacompanywithexcellentservicetowardcustomersisonethatunderstandsthetiebetweenemployeerelationsandcustomerrelations.Awell-trainedsatisfiedemployeeisbetterabletosatisfytheneedsofthecustomer.AnacknowledgedleaderincustomerserviceintheretailingfieldisNordstrom'sdepartmentstore.Nordstrom'sstressesqualityineveryaspectofitsserviceandmerchandisedowntothelastdetail.A1994WashingtonPostarticleaboutasurveyofthequalityofwomen'srestroomsinmetro-D.C.storesandmallsreportedthattheheatoverallwasNordstroms.Nordstrom'swasnotseekingtohighlightthisarea.WheninterviewedtheNordstromlocalofficialsseemednottounderstandthefuss.Maintainingtheirstorerestroomsasonewouldmaintainone'shomebathroomforexpectedguestsisjustonesmallpartofNordstrom'stotalcommitmenttocustomerservice.Nordstromassociatesareencouragedtolearnabouttheircustomers,tosendthank-younotes,tosendpostcardreminderstocustomerswhenproductstheymightlikearriveandtogiveregularcustomersadvancenotificationofNordstrom'sinfrequentsales.Theconversionofcomplaintdepartmentstocustomerrelationsdepartmentsbecamesowidespreadthatin1973theSocietyofConsumerAffairsProfessionalsinBusinesswasfounded.Consistingofmorethan3,000memberswhoareinvolvedwiththemanagementofconsumeraffairsdivisionsofbusiness,thesocietytakesthecauseofcustomerrelationstoanationallevel,promotingharmoniousrelationshipsbetweenbusiness,government,andconsumers.Thesocietyworksonwaystohelpbusinessesassessandcomparetheirsuccessesandfailuresinconsumerrelationsandmaintainsalibraryandbookstoreofmaterialsoncustomerrelationsaswellaspublishingamagazine,MobiusQuarterly.CustomerrelationsshouldberesponsibleforallofthefollowingEXCEPT.thequalityofproductorservicecustomerinquiresandcomplaintsfindingnewresourcesforthecompanyattractingnewcustomersAbusinessshouldpaymuchattentiontocustomerneedsanddissatisfiedcustomersbecause.customersarealwaysrightabusiness'ssuccessdependsonthesecustomerneedsareontheincreasecustomersaremoreandmoredifficulttosatisfyAccordingtothetext,whendissatisfiedcustomerscomplain,themostimportantthingabusinessshoulddoisto.2017年7月商務(wù)英語閱讀試題和答案 第4頁共14頁setupacomplaintdepartmentdealwithcustomers'complaintsfindoutwhytheycomplainstudysometypicalcasesAccordingtoZemkeandothers,acompanywithexcellentservicetowardcustomersshouldBeableto.findoutwhyonlyasmallpercentageofunhappycustomersmakecomplaintsunderstandthetiebetweenemployeerelationsandcustomerrelationsanticipatetheneedsofeachindividualcustomerunderstandthattheAmericanmeltingpotismadeupofdifferentracesandcultures35.WhichofthefollowingisNOTtrueaccordingtothetext?Nordstrom'sdepartmentstoreisdevotedtoretailing.Keepingwomen'srestroomscleanhasmadeNordstrom'sdepartmentstoreanacknowledgedleaderincustomerservice.Maintainingwomen'srestroomscleanisonlyoneexamplethatshowsNordstromsstressesonqualityineveryaspectofitsserviceandmerchandise.TheNordstromofficialsthoughtitfussytobeinterviewed.Passage2JapaneseStyleofManagementTimeclocksarebannedfromthepremises.Mangersandworkersconverseonafirst-namebasisandeatlunchtogetherinthecompanycafeteria.Employeesarebriefedonceamonthbyatopexecutiveonsalesandproductiongoalsandareencouragedtoairtheircomplaints.Fourtimesayear,workersattendcompany-paidparties.SaysBettyPrice,54,anassembly-lineperson:“WorkingforSonyislikeworkingforyourfamily.”Herexpression,echoedbydozensofotherAmericanSonyworkersinSanDiego,isameasureofsuccessachievedatthesprawlingtwo-storyplant,whereboththeStarsandStripesandtheRisingSunflyinfrontofthefactory'sglisteningwhiteexterior.In1981theSanDiegoplantturnedover700,000colortelevisionsets,one-thirdofSonystotalworldproduction.Moresignificantly,companyofficialsnowproudlysaythattheplant'sproductivityapproachesthatofitsJapanesefacilities.PlantmanagerShiroYamada,58,insiststhattherearefewdifferencesbetweenworkersintheUnitedStatesandJapan.Sayshe:“AmericansareasqualityconsciousastheJapanese.Butthequestionhasbeenhowtomotivatethem”Yamada'swayistobathehisU.S.employeesinpersonalattention.Workerswithperfectattendancerecordsaretreatedtodinneronceayearataposhrestaurantdowntown.Whenoneemployeecomplainedthatarefrigeratorforstoring2017年7月商務(wù)英語閱讀試題和答案 第5頁共14頁luncheswastoosmall,itwasreplacedafewdayslaterwithalargerone.Vice-PresidentMasayoshiMorirnoto,knownasMikearoundtheplant,hasmasteredSpanishsohecantalkwithhismanyHispanicworkers.Thecompanyhasinstalledtelephonehotlinesonwhichworkerscananonymouslyregistersuggestionsorcomplaints.Thefirmstrivestobuildstrongtieswithitsemployeesinthebeliefthattheworkerswillthenshowloyaltytothecompanyinreturn,Itcarefullypromotesfromwithin,andmostoftheassembly-linesupervisorsarehighschoolgraduateswhorosethroughtheranksbecauseoftheirhardworkanddedicationtothecompany.Duringthe19731975recession,whenTVsalesdroppedandproductionsloweddrastically,noonewasfired.Instead,workerswerekeptbusywithplantmaintenanceandotherchores.Infact,Sonyhasnotlaidoffasingleemployeesince1972,whentheplantwasopened.TheJapanesemanagerswerestunnedwhenthefirstemployeeactuallyquitwithinoneyear.SaysRichardCrossman,theplant'shumanrelationsexpert:“Theycametomeandwantedtoknowwhattheyhaddonewrong.IhadtoexplainthatquittingisjustthewayitissometimesinSouthernCalifornia.”Thispersonnelpolicyhasclearlybeenasuccess.Severalattemptstounionizetheworkforcehavebeendefeatedbymarginsashighas3to1.SaysJanTimmerman,22,apartsdispatcherandformermemberoftheRetailClerksUnion:“Unionpaywasbetter,andthebenefitswereprobablybetter.ButbasicallyI’mmoresatisfiedhere.”SonyhasnotforcedJapanesecustomsonAmericanworkers.Thoughthecompanyprovideslemon-coloredsmocksforassembly-lineworkers,mostprefertowearjeansandrunningshoes.Thefirmdoesn'tdemandthatanyoneputonuniforms.AbriefattempttoestablishageneralexerciseperiodforSanDiegoworkers,similartothekindSonysJapaneseemployeesperform,wasdroppedwhenmanagerssawitwasnotwanted.Inevitably,therehavebeenminormisunderstandingsbecauseofthedifferencesinlanguageandcustoms.Oneworkersandblastedthenumbers1264onaseriesofpartsshewastestingbeforesherealizedthatherJapanesesupervisormeantthatshewastolabelthem“1to64.“MarkDempsey,23,theplant'syoungestsupervisor,admitsthatthereisavastculturalgapbetweentheJapaneseandAmericans.Sayshe;“Theydon'trealizethatsomeofuslivefortheweekend,whilelotsofthemlivefortheweek-justsotheycanbegintoworkagain."SomeworkersgrumbleaboutthedelayscausedbytheJapanesesystemofmanagingbyconsensus,seeingitinsteadasaninabilitytomakedecisions.ComplainsoneAmerican;“Thereisalotofindecision.Nomanagerwilleversaydothisordothat.”MostAmericanworkers,though,liketheJapanesemanagementstyle,andsomedonotfinditallthatforeign.SayssupervisorRobertWilliams:“Alongtimeago,Americansusedtobemorepeople-oriented,thewaytheJapaneseare.Itjustgotlostsomewherealongtheway.”36.Whatisthemainideaofthepassage?AmericanemployeesworkingforSony.2017年7月商務(wù)英語閱讀試題和答案 第6頁共14頁HowSonyestablishedbusinessintheUnitedStates.HowJapanesemanagetheirbusiness.ThedifferencebetweenAmericansandJapanese.WecanlearnfromthepassagethattherelationshipbetweentheJapaneseemployersandtheirAmericanemployeesatSonyis.A.detached B.harmonious C.unfriendly D.veryformalThephrase“tobathehisU.S.employeesinpersonalattention”inparagraphthreemeans.topersonallylookintothewelfareofhisAmericanworkerstoshowgreatconcernforthepersonalneedsofhisemployeestodirecthisU.Semployees'attentiontoworktoprovidehisU.S.employeeswithchancestogoswimmingintheirbathingsuits39.Bybuildingstrongtieswithitsemployees,theSonycompanyexpects.A.itsworkerstoworkfasterandlongeritsworkerstobeloyaltothecompanytoattractmoreemployeestocompletemoresuccessfullywithothercompaniesWhatdotheworkersthinkoftheJapanesestyleofmanagement?Theythinkitisfarfrombeingsatisfactory.Theythinkitisinefficient.Theythinkitisfamilystyle.Theypreferitanyway.Passage3MakingtheRightChoicesWithimportsandexportsaccountingfornearlyhalfofChineseeconomicoutputlastyear,tradehasbecomeanessentialpartofitseconomyandsociety.China'sdecisionin1999tojointheWorldTradeOrganizationwasavitalcatalystinitsemergenceasamajoreconomicpower.Butsince2001,theWTOhasbeenunabletofinalizethenewtradeagreements(knownastheDohaRound)thatwouldenabletheWTOsystemtokeeppacewithaglobalizingworld.Nevertheless,countriesaroundtheworld,includingChina,havecontinuedtoreachoutontheirownforthebenefitsoffreetradeandinvestment,byarrangingbilateralfreetradeagreementswithothercountrieswithwhomtheyseeadvantagesindevelopingeconomicties.Theeconomicbenefitsoffreetradehavebeendemonstratedtimeandagain.Onecounfry;economicstrengthsareoftenanothercountrysweaknesses.Removingimportrestrictionsand2017年7月商務(wù)英語閱讀試題和答案 第7頁共14頁dutiesencouragesacountrytobuyproductsfromanothercountrythatmakethemcheaperandbetter,whileexportingmoreofitsowncompetitiveproducts.Freetrademakeseveryonebetteroff,becausegreaterspecializationimproveseconomicefficiency,whichinturnencouragesmoretradeandeconomicgrowtheverywhere.Historyshowsthattradebetweencountriesaftertheyhavesignedafreetradeagreementgrowsbyasmuchas100percent.ChinahasuseditsattractivenessasalargemarketandpowerfulAsianpresencetoestablishFTAsaroundtheworldwithothereconomies,suchasASEAN,Chile,Peru,Singapore,NewZealandandCostaRica.In2010,ChinadecideditneededtobuildafreetradefootholdinEurope,itslargestmarketandavitalstrategicpartner,andopenedFTAdiscussionswithSwitzerlandinJanuary2011.TheSwissservice-basedandhigh-value-addedeconomyisverycomplementarytoChinaseconomy,althoughmuchsmaller.ButatfirstsightitwouldappearthatSwitzerlandhasmuchmoretogainthanChinafromafreetradeagreement.TheremovalofChineseimporttariffsashighas15percentonmachineryimportswillfurthersupportSwitzerland'salreadystrongChinesetradeposition,whileSwitzerland'sworld-leadingbankingandinsurancecompaniesarebiginvestorsinChina.Onlyincertainagriculturalproducts,whereSwitzerlandmaintainsimportdutiesofmorethan20percent,doesChinaappeartoenjoyasignificantadvantagefromliberalizingitsSwisstrade.ButthediscussionsdemonstrateaChinesestrategicinterestthatextendsfarbeyonddevelopingclosereconomictieswithamuchsmallercountry.SwitzerlandislocatedinthecenterofEurope,andalthoughindependentoftheEuropeanUnion,iscloselylinkedeconomicallyandbytradeagreementstotheeuroeconomy,asCostaRicaiswiththeUnitedStates.WithitsroadandraillinksintoItaly,France,Germany,Austriaandbeyond,SwitzerlandisanexcellentplaceforChinesecompaniestopositionthemselvestodeveloptheEuropeanmarket.Underafreetradeagreement,Chinacanexportcomponentsandsemi-finishedproductstoSwitzerlandwithoutpayinganySwissimportduties.UnderaSino-SwissFTA,someofChina'sexportstoSwitzerland,ifre-exportedtoEuropeancountries,coulddisplaceEuropeanagriculturalandmanufacturedproducts,suchasautosandhouseholdproducts.Similarly,someSwissexportstoChinathatescapeimporttariffsof10percentormorewilldisplacecompetitors'productsfromothermajorexportersofspecializedmachinery,chemicalsandwatches,suchasGermany,JapanandtheUS.Since2007Europehasfirmlyembracedthebilateralfreetradeapproach.EuropehasjustopenedFTAnegotiationswithJapan,andisholdingdiscussionswiththeUSaboutdevelopingfreetrade.China'shugemarketanditsaverageimportdutiesofabout10percentrepresent2017年7月商務(wù)英語閱讀試題和答案 第8頁共14頁averyattractiveprizeforfreetraders.Switzerland'sexamplecouldencouragetheEUtoconsideropeningFTAdiscussionswithChina,whichwouldhavetodecidewhethertoweakenitsroleasleaderofthelargegroupofemergingworldcountriesattheWTODohaRounddiscussions,inordertogaintheeconomicbenefitsofabilateralEuropeanfreetradeagreement.WhatisthepurposeofDohaRoundaccordingtothepassage?Toreachsomeinternationaltradeagreements.Tosettlesomeillegaltrade.Toimprovebetterrelationshipbetweencountries.Tosolvesomeinternationalpoliticalaffairs.WhatisthemostpossiblemeaningofFTA?A.ForeignTradeAssociation B.FreeTradeAgreementC.ForeignTradeAgreement D.FreeTradeAssociationWhydoesChinadevelopclosereconomictieswithsuchasmallcountryasSwitzerland?Becauseofitsworld-leadingbankingsystem.Becauseofitsstrongeconomy.BecauseofitsgeographicalpositioninEurope.BecauseofitspoliticalpositioninEurope.WhatisChina'sadvantageinattractingfreetraders?A.Itspoliticalsystem. B.Itseconomicsystem.C.Itsbeautifulscenery. D.Itshugemarket.WhichofthefollowingstatementsisNOTtrueaccordingtothepassage?JoiningWTOhelpedChinabecomeamajoreconomicpowerinthisworld.TheSino-SwissFTAwon'thaveinfluenceonotherEuropeancountry'seconomy.ChinacanbenefitalotfromSino-SwissFTA,especiallyinagriculture.EuropehasopenedFTAnegotiationswithsomeAsianandAmericancountries.V.Readthefollowingpassagesandfinishtheexercisesofeachone(40%)Passage1E-commerceGrowinginChina'sSmallTownsE-commerceisbecomingincreasinglypopularinChidassmalltowns,withlocalresidentsspendingevenmoremoneythantheirurbanpeers.AresidentofTongluCountyineastChinasZhejiangprovince,23-year-oldLiuHuasaidhespendsalotofmoneyonTaobao,China'sbiggestonlineshoppingwebsite.Hesaidheandhismotherspendmorethan10,000yuan(1,632U.S.dollars)eachyearononlineshopping.2017年7月商務(wù)英語閱讀試題和答案 第9頁共14頁Ishopmoreonlinethaninrealstores.Imostlybuyelectronicsandfood,whilemymombuysclothingandcosmetics,?Liusaid.“Tongluissmallandhigh-techelectronicsaren'tavailablehere.Inaddition,suchgoodsareusuallymoreexpensiveinstoresthanonline,”hesaid.AccordingtoareportreleasedbyTaobaoinlateJuly,peoplelivingincountiesandtownshipsspentanaverageof5,628yuanperpersononline,almost1,000yuanmorethantheirurbancounterparts.MajorglobalbrandslikeEsteeLauder,NikeandVanshavesoldwellincountiesandtownships,thereportsaid.Small-townshoppersspent765yuanonaverageperpersononEsteeLaudercosmetics,slightlymorethan652yuanbythefirst-andsecond-tiercitydwellers,accordingtothereport.AnotherreportreleasedinMarchbytheMcKinseyGlobalInstituteshowedthattheonlineshoppinghabitsofresidentsofsmalltownsandcountiesaresimilartothoseofurbanresidents,eventhoughincomesincountiesandtownshipstendtobesmaller.Accordingtothereport,forevery100yuanspentonline,57yuanisspentbypeopleinthird-andfourth-tiercities,greaterthanthenationaiaverageof39yuan.However,thepresenceofcounterfeitgoodsandapoorly-developedlogisticsindustryhaverisenaschallengestothedevelopmentofc-commerce.“Ialwaysconcernedaboutfakeproductsandtheriskofmyproductsbeingdamagedwhilebeingdelivered,”Liusaid.XuZheng,aresidentofHarbin,thecapitalofnortheastChinasHeilongjiangProvince,hadcomplaintsaboutthespeedatwhichhisonlinepurchasesaredelivered.“Ihavetowaitforthreetofourdaysorevenlongerforonlinegoods,”Xusaid.E-commercegiantAlibabaGroupformedaconsortiuminMaytobuildanationwideintelligentlogisticsnetworkthatcanensurerapiddeliveryofonlinepurchases.WangXiaozhang,aprofessoratZhejiangUniversity,saidtheenlargingroleofonlineshoppingisrelatedtoconfinedshoppingchoicesinsmalltownsandtheconveniencebroughtbytechnology.“Bothsellersandbuyersshoulddevelopcreditandthegovernmentshouldcreaterelevantregulationsifandwhenpoordeliveryefficiencyanddamagedproductsbecomesevereproblems,”hesaid.Markthefollowingstatementstrue(T)orfalse(F)accordingtothepassage(10%)46.China'ssmalltownsseegreatpopularityofonlineshoppinginrecentyears.Someproductsarenotavailableinsmalldowns,whichisonefactorfortheincreaseofonlineshoppinginsmalltowns.Urbanresidentsspendmoreononlineshoppingbecausetheyearnmoremoneythansmalltownresidentsdo.2017年7月商務(wù)英語閱讀試題和答案 第10頁共14頁Peopleshowsomeworriesaboutfakeproductsinonlineshopping.Deliveryofonlinepurchasesisnoproblemforthewelldevelopedlogisticsinsmalltowns.Passage2SeeminglyunnoticedbytherestoftheworldaretheextraordinarystridesChinahasmadetocreateandusevariousformsofalternativeenergy,particularlycleansourceslikehydropower,solarandnuclearpower.ConstantlywereadofpollutioncausedbyChinasuseofcoalforpower,butthefactisthataconsiderableportionoftheenergyChinauseseverydaycomesnotfromfossilfuelsbutthesethreealternativesources.Chinaistheworldslargestproducerofhydroelectricity,whichsuppliesatleast17percentofthecountry'sdomesticpowerdemands.ThebiggesthydropowerproducerintheworldistheThreeGorgesDamprojectblockingthemightyYangtzeRiveratYichang,Hubeiprovince.Onemeasureofitssizeandstrengthisthefactthatintimesofheavyrainanduplandflooding,thisremarkablefacilitycontainsareservoirofwaterstretchingupto600kilometersupriver.Whenfloodwatersgushingintothedamapproachitstolerancelevels,thesluicegatesareopenedtorelievethepressureonthedamshugewall,andwithanimmenseroar,watergushesoutattherateof70,000cubicmeterspersecond.Besideshydropower,Chinaisalsoagloballeaderinsolarenergy.Morethan400Chinesephotovoltaiccompaniesproduceenergy-gulpingsolarpanelsthataresoldacrosstheglobe,makingahugecontributiontoreducingtheuseofair-pollutingfossilfuel.Equallyimportant,solarpowernowcontributesasignificant3.5gigawattsofpoweracrossChina,afiguresettoexpandexponentiallyby2020.TheGolmudSolarFarminQinghaiprovinceistheworld'slargestsolarpowerfacility,absorbingayearlyaverageof3,300hoursofsunshinethatbombardstheGolmudDesert.ThisyearitwonanawardforChina'sBest-QualityPowerProject.Altogethertherearesolarpanelscapableofproducing870megawattshere,anditscapacityisexpectedtoreach1,070MWbyyear'send.ManyothersolarpowerfacilitiesarelocatedacrossmuchofChina,includingsuchareasasTianjin,Tibet,ShandongandGuangdong,withnewonesbeingopenedregularly.Withregardtonuclearpower,Chinahasalwaystakenacautiousandconservativeapproachtothiscapriciousalternativeandhasarelativelysmalltotalof16nuclearpowerstationsinfourdifferentlocations,whicharemainlyalongitscoastlinesothatseawatercanbeusedforcooling.2017年7月商務(wù)英語閱讀試題和答案 第11頁共14頁Thatislessthan3percentoftheworld'stotalof443nuclearpowerstations.Furthermore,these16nuclearpowerstationsprovideonly1percentofthecountry'spowerneeds.Withrunawayindustrialdevelopmentinevitablycamethepollutionproblemsthatstillblightsomeo