2023年崗位職責(zé)客戶投訴(5篇)

書目

第1篇客戶投訴管理崗位職責(zé)

第2篇客戶投訴崗位職責(zé)

第3篇客戶投訴處理崗位職責(zé)

第4篇客戶投訴主管崗位職責(zé)

第5篇客戶投訴處理專員崗位職責(zé)

客戶投訴管理崗位職責(zé)

客戶投訴管理主管捷孚傳動捷孚傳動科技有限公司,捷孚傳動,捷孚傳動職責(zé)描述:

1.負(fù)責(zé)建立客戶質(zhì)量投訴處理的流程;

2.負(fù)責(zé)客戶質(zhì)量指標(biāo)的收集和更新,并與客戶保持良好的溝通渠道,必要時到故障現(xiàn)場進(jìn)行確認(rèn);

3.負(fù)責(zé)組織相關(guān)部門進(jìn)行診斷、分析與改進(jìn),并向客戶提交質(zhì)量報告;

4.負(fù)責(zé)有關(guān)客戶投訴問題的措施跟蹤和驗證;

5.負(fù)責(zé)匯總分析客戶質(zhì)量投訴報表和分析報告,定期向質(zhì)量負(fù)責(zé)人匯報。

任職要求:

1.教化背景,高校本科(或以上),車輛工程或機(jī)械專業(yè);

2.工作閱歷,5年以上質(zhì)量或客戶服務(wù)相關(guān)工作閱歷,3年以上自動變速器生產(chǎn)或客戶質(zhì)量投訴處理閱歷;

3.良好的溝通技巧和團(tuán)隊協(xié)作力;

4.較強(qiáng)的抗壓實力

5.良好的邏輯思維實力和報告編撰實力;

6.外語水平,讀寫良好;計算機(jī)水平,能嫻熟操作office等辦公軟件。

客戶投訴崗位職責(zé)

客戶投訴專員華夏陽光地產(chǎn)有限公司華夏陽光地產(chǎn)有限公司,華夏陽光任職要求:

1、熟識房地產(chǎn)開發(fā)流程,能嫻熟運用房地產(chǎn)管理系統(tǒng);

2、具備三年以上客戶投訴處理工作閱歷,了解客戶投訴處理流程;

3、具備房地產(chǎn)客戶投訴處理涉及的專業(yè)學(xué)問;

4、良好的溝通、表達(dá)實力;高度的工作責(zé)任心;

5、嫻熟運用各類辦公系統(tǒng)軟件。

客戶投訴處理崗位職責(zé)

客戶服務(wù)/投訴處理/客服專員驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá)wearelookingforashanghaibased2ndlevelagentchina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforhrscustomers.

athrsgroup“welovetomakeithappen”:wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.itisourgoaltomakethebookingexperiencesimpleandsmart.ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.thehrsgroupcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingcologne,shanghai,london,mumbaiandsydney.

tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.doyoualsowanttomakeithappenathrs?

thechallengeyouareupfor.

-takeend-to-endresponsibilityofdealingwithcomplaintsfromhrscustomerswithexcellentqualityandservicestandards

-clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

-processthecustomercomplaintswithoptimalsolution

-maintainandmanagethecustomerdatainthesystem

-participateinprocessoptimizationproject

thecommitmentyoubring

-bachelor’sdegreeorabove

-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

-goodknowledgeinpcapplication,withproficiencyinusingcall-centre-systemsorotherrelatedspecifiedsoftware

-astructured,independentandserviceorientedworkingstyle

-fluencyinenglish,spokenandwritten

therewardyouget

-ahighimpactqualityspecialistrolewithhighdegreesofresponsibilityandautonomy

-plentyofroomforpersonalgrowthandprofessionaldevelopment

-ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry

-strongteamperformanceandatransparentresultsfocustowardsoneshareddirection

-amodernworkingenvironment

客戶投訴主管崗位職責(zé)

客戶投訴管理主管捷孚傳動捷孚傳動科技有限公司,捷孚傳動,捷孚傳動職責(zé)描述:

1.負(fù)責(zé)建立客戶質(zhì)量投訴處理的流程;

2.負(fù)責(zé)客戶質(zhì)量指標(biāo)的收集和更新,并與客戶保持良好的溝通渠道,必要時到故障現(xiàn)場進(jìn)行確認(rèn);

3.負(fù)責(zé)組織相關(guān)部門進(jìn)行診斷、分析與改進(jìn),并向客戶提交質(zhì)量報告;

4.負(fù)責(zé)有關(guān)客戶投訴問題的措施跟蹤和驗證;

5.負(fù)責(zé)匯總分析客戶質(zhì)量投訴報表和分析報告,定期向質(zhì)量負(fù)責(zé)人匯報。

任職要求:

1.教化背景,高校本科(或以上),車輛工程或機(jī)械專業(yè);

2.工作閱歷,5年以上質(zhì)量或客戶服務(wù)相關(guān)工作閱歷,3年以上自動變速器生產(chǎn)或客戶質(zhì)量投訴處理閱歷;

3.良好的溝通技巧和團(tuán)隊協(xié)作力;

4.較強(qiáng)的抗壓實力

5.良好的邏輯思維實力和報告編撰實力;

6.外語水平,讀寫良好;計算機(jī)水平,能嫻熟操作office等辦公軟件。

客戶投訴處理專員崗位職責(zé)

客戶服務(wù)/投訴處理/客服專員驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá)wearelookingforashanghaibased2ndlevelagentchina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforhrscustomers.

athrsgroup“welovetomakeithappen”:wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.itisourgoaltomakethebookingexperiencesimpleandsmart.ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.thehrsgroupcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingcologne,shanghai,london,mumbaiandsydney.

tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.doyoualsowanttomakeithappenathrs?

thechallengeyouareupfor.

-takeend-to-endresponsibilityofdealingwithcomplaintsfromhrscustomerswithexcellentqualityandservicestandards

-clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

-processthecustomercomplaintswithoptimalsolution

-maintainandmanagethecustomerdatainthesystem

-participateinprocessoptimizationproject

thecommitmentyoubring

-bachelor’sdegreeorabove

-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

-goodknowledgeinpcapplication,withproficiencyinusingcall-centre-systemsorotherrelatedspecifiedsoftware

-astructured,independentandserviceorientedworkingstyle

-fluencyinenglish,spokenandwritten

therewardyouget

-ahighimpactqualityspecialistrolewithhighdegreesofresponsibilityandautonomy

-plentyofroomforpersonal