PracticalReadingandWriting:ProblemsintheWorkplace Book4Unit1

9.PracticalReading:ProblemsintheWorkplace

David,I’mverysorrybutIwon’tbeabletocometoworktoday.MysonhasbeenfeverishallnightandIamtakinghimtothedoctor.I’llletyouknowlaterwhenIcancomebacktowork.Mary

David,Themailroomhasbeengiven2,000samplestosendouttodaysotheyneedsomeextrahelpASAP.I’mafraidwehavenoonespareaswe’reworkingflatoutontheSpandoorder.Ann(Sales)

David,Couldyouringmeaboutthesecurityarrangementsforthenewfactory?Wehaveaproblem!Tony

David,IhavejustrememberedthatJohnDowningfromCoverInsuranceiscomingintodaywiththechequetosettletheclaimfortheflooddamage.ThefilereferenceisCI/78NM/12.Someonewillneedtosignforthecheque.Mary

David,IgatherMaryisofftodayandIamsorrytobotheryouwiththis,butGilchristsneedawrittenreplyimmediately.Jackie

David,MrHoldenwouldliketotalktoyoutodayabouttheforthcomingsalesconference.Couldyousaywhenwouldbeconvenientplease?Ann

A.DavidSandersonistheManagingDirectorofatextilecompanycalledFineClothLtdbasedinManchester,England.Maryishispersonalassistant.Davidarrivesatworkat9amtofindanumberofemailsthatrequireaction.Readtheemailsandunderlinetheusefulexpressions.

ASAP=assoonaspossible

asample=aspecimenorsmallpartof(theproduct)

B.Answerthefollowingquestions.

1.WhyisMaryunabletocometowork?

signfor=towriteyournameasproofyouhavereceivedsomething

2.WhydoestheMailRoomneedextrahelp?

Igather=Iunderstand,Ithink,infer(frominformationgathered/collectedfromothers)

3.WhydoesTonyneedtotalktoDavid?

4.Whatisa‘writtenreply’?

C.Underlinetheexpressionsusedintheemailswhichmeanthesameas…

1.Youcan’tdosomething. 5.Topayrequestedcompensation.

2.Peoplearefullyoccupied. 6.Someoneisabsent(fromwork).

3.Peopleareworkingveryhard. 7.Apologizingforcausingworkortrouble.

4.Thereisamajordifficulty. 8.Askingwhenwouldbeagoodtimetocall.

10.PracticalWriting:ProblemsintheWorkplace

LindaWilsonworksintheAdministrationDepartmentatFineCloth.Davidemailshertoaskforherhelp.Refertotheemailsin9A,andwritetheappropriatewordsorphrasesfromtheboxintheblankspaces.

Linda,

….isofftoday,Ihaveameetingat9.30andanurgentcalltomaketo….,sodoyouthinkyoucould….outplease?

CouldyouaskacoupleofpeopleinAdmintogodowntothe….….forafewhours.Theyhavearushjobonpacking…….

Wouldyoumindlookingoutthe…………..anddraftinga…..totheirletter.Couldyouputitonmydeskbeforelunchtimeplease,soIcan……itbeforeitisposted.

There’sa……………cominginsometime…….from…….……..The…..CI/78NM/12willbeonMary’sdesk.Couldyoucheckthepaymentandsignforthe………,please?

Finally,pleaseringoremail….,JohnHolden’sSecretary,andsay…….….….thisafternoonabout2pm,ifthatisokforhim.

Many…….,Iappreciateyourhelp.

David

Note:Theuseof‘could’doesnotalwaysmeanaquestion.Often‘could’and‘would’areusedasapolitewayofgivinganinstructionorarequestforaction.Questionmarksareonlyusedfordirectquestions.

Ann Iwillcallhim Mary file

Tony JohnDowning reply today

CoverInsurance cheque thanks help

Mailroom Gilchrist’sfile samples check

B.Studythereplyemailaboveandallthetextsin9A.Writedownexpressionsinthetextsthatmeanthesameas:

Acheque=abankersdraft=awaytopaymoneyintoabankaccountwithouthandlingcash

Tocheck=toexamineforqualityoraccuracy

ananswergiveninwriting

writingapossibleanswer

tothankandshowgratitude

urgentwork

thereisamajordifficulty

topayrequestedcompensation

someoneisabsent(fromwork)

apologizeforcausingwork

askingwhenwouldbeagoodtimetocall

writeyournametoshowyouhavereceivedsomething

visiting(theoffice)

examinetheamountofmoney

C.Lookatallthetextsin9Aand10Aandwritedown5expressionsforaskingsomeonetodosomething.Canyoualsofind4impliedrequests,thatis,requeststhatarenotexpresslystatedasquestionsorinstructions?

D.YouworkinthedespatchdepartmentofFunkyHandbagsLtd.ThereisarushjobofbagstobesenttoHoldens,acustomerinLosAngeles.Youdon’thaveenoughbubblewrapandthereisnoonefreetogotogetmore.Onememberofstaffisoffworktodayandanotherhasbeensenttoworkinadifferentdepartment.Youneedhelp!

SendanemailtoyourManager,RobertCarter,tellinghimaboutthesituation.

E.Exchangeemailswithyourpartnerandwritereplies.

KEY:Book4Unit1

PracticalReading

B.

Hersonisillandshemusttakehimtothedoctor.

Theyhave2,000samplestopackandsendout.

Thereisaproblemwiththesecurityarrangementsatthenewfactory.

Ananswergiveninaletter(itwillbesignedsothereismorelegallybinding,thatis,astrongercommitmentthananemailortelephoneconversation)

C.

1.I’mverysorrybutIwon’tbeableto

2.wehavenoonespare

Useofquestionmarks:Inthefirstsentencein10.A.,aquestionmarkisaddedbecausethereisadirectquestionastowhetherLindaisfreetohelpDavid.Shemayhaveothermoreurgentworktodo.

9.C.8isadirectquestionbecauseitrequirestheanswergivingthetime.

3.we’reworkingflatout

4.Wehaveaproblem.

5.tosettletheclaim

6.isofftoday

7.Iamsorrytobotheryouwiththis

8.Couldyousaywhenwouldbeconvenientplease?

10.PracticalWriting

A.

Linda,

Maryisofftoday,Ihaveameetingat9.30andanurgentcalltomaketoTonysodoyouthinkyoucouldhelpoutplease?

CouldyouaskacoupleofpeopleinAdmintogodowntotheMailRoomforafewhours.Theyhavearushjobonpackingsamples.

WouldyoumindlookingouttheGilchrist’sfileanddraftingareplytotheirletter.Couldyouputitonmydeskbeforelunchtimeplease,soIcancheckitbeforeitisposted.

There’saJohnDowningcominginsometimetodayfromCoverInsurance.ThefileCI/78NM/12willbeonMary’sdesk.Pleasecheckthepaymentandsignforthecheque.Thankyou.

Finally,couldyouringoremailAnn,JohnHolden’sSecretary,andsayIwillcallhimthisafternoonabout2pm,ifthatisokforhim.

Manythanks,Iappreciateyourhelp.

David

B.

awrittenreply

draftingareply

Iappreciateyourhelp.

arushjob

Wehaveaproblem.

settletheclaim

isoff

I’msorrytobotheryou.

Couldyousaywhenwouldbeconvenientplease?

signfor

comingin

checkthepayment

C.

Couldyou…?;Couldyousaywhenwouldbeconvenientplease?;Doyouthinkyoucouldhelpmeoutplease;Wouldyoumind…;Pleasering….

Impliedrequests:TheyneedsomeextrahelpASAP.;Someonewillneedto….;…needawrittenreply;…wouldliketotalktoyou.

D.(sample)

DearRobert

WehavearushjobonforHoldensbutwedon’thaveenoughbubblewrapandthereisnoonesparetogotogetmore.…..isoffworktodayand……h(huán)asbeensenttoSalestohelpoutfortheday.IneedhelpASAPifIamtogetthebagsreadyforshipmenttoday.

Manythanks

Dear…

Ihaveasked…..……togoandgetsomemorebubblewrapforyou.Heshouldbebackby10amandhecanhelpyouwhenhegetsback.

Thankyou

Robert

PracticalReadingandWriting:DealingwithCustomer’sProblemsBook4Unit2

domesticmarket=buyersandsellersinthesamecountry,notforeign.

9.PracticalReading:DealingwithCustomer’sProblems

BooksforKids(BFK)isaUKpublishingcompanythatspecializesinchildren’sbooks.Itpublisheseverythingfromchildren’sclassicssuchas‘TreasureIsland’,toschooltextbooks.BFKsalesaremainlyintheUKdomesticmarket,butithasagrowingexportdepartmentasEnglishteachingatprimaryschoollevelincreasesworldwide.BFKpublishesandprintsbookswhichtheyselltotheretailtrade.SimonJohnsonistheSalesManageratBFK.

MostdaysthebusinessrunssmoothlybuttodaySimonreceivesaphonecallfromacustomer,ColinGlenlocket,theownerofabookshopinOxford.

Simon:BFK,goodafternoon.

Colin:Hello.ThisisColinGlenlocketatTheBookworminOxford.Wesentyouanorderamonthagoandwestillhaven’treceivedit.What’stheproblem?

Simon:Pleaseholdonasecond,I’llgetyouraccountdetailsuponmyscreen.Right,yes,wellyoudon’tactuallyhaveanorderwithus.Wesentyouaninvoiceonthe16thAprilbutithasn’tbeenpaidyet.

Colin:Well,that’sodd.IsentyouachequethedayIreceivedtheinvoice,andwhat’smorethechequehasbeencleared.So,whereistheorder?

Simon:Thecheque’scleared?Letmesee.Ohdear,yes,you’reabsolutelyright.Ireallyamverysorry.

Colin:WellI’msorrytoo.Ihaveaveryangrycustomerwhohasbeenwaitingforoveramonthnowforhisbooks.

Simon:Pleaseapologizetoyourcustomerfromus.It’sdefinitelyourfault.I’llsendyourorderexpresstodaysoyoushouldhaveittomorrowmorning.Ifyouhaven’tgotitby11,pleaseringmestraightaway.

Colin:Ok,butyou’llhearfrommeoneminuteafter11ifithasn’tarrived.

Simon:Ofcourse.And,myapologiesagain.Idon’tknowhowwemanagedtomissyourorder,butIcanassureyouIwillbelookingintoitanditwon’thappenagain.

Colin:Ok.Solongasmyorderarrivestomorrow.Goodbye.

Simon:Goodbye.

A.Readthetext.

B.Answerthequestionsastheyrelatetothetext.

1.Apublishingcompany 2.Exportmeansto 3.Theretailtradesellsto

a)producesbooks. a)sellwidely. a)thegovernment.

b)promotespeople. b)sellathome. b)thegeneralpublic.

c)pleasescustomers. c)sellabroad. c)thegraduateschoolsonly.

4.Accountdetailsare 5.Aninvoiceis 6.‘Sendexpress’means

a)businessrecords. a)anorder. a)aspecialfastdeliveryservice.

b)descriptionsofevents. b)areceipt. b)tousetheexpressway.

c)bankservices. c)alistofgoodsandcosts. c)tostateclearly.

7.WhatexpressiondoesColinusewhenheasksabouthisorder?

8.WhydoesSimonsay“holdonasecond”?

9.WhatscreenisSimonreferringto?

10.The“chequehasbeencleared”meansthatthemoneyhasbeenpaidintoBFK’sbankaccount.Why?

11.WhyistheBookworm’scustomerangry?

12.IfColinringsagainaminuteafter11amnextday,whathashappened?

13.WhatwillSimon‘lookinto’?

14.WhydoyouthinktheorderhasnotbeendeliveredtoTheBookworm?

10.PracticalWriting:DealingwithCustomer’sProblems

Problemsarisefromtimetotimeinanybusiness.Sometimesthefaultlieswiththesellerandsometimeswiththebuyer,andmisunderstandingscanoccuratanytime.Beingawareofthismeansthatbusinesspeopleareusuallypatientandarepoliteevenwhenunderalotofstress.

Thefollowingexpressionsareusefulwhendealingwithcustomer’sproblems.WriteR(Reason),S(Sorry)orA(Action)againsteachoftheexpressions.

Clericalerror=ageneraltermmeaningoneormoreerrorsmadebyclerks.Aclericalerror=onespecificmistakemadebyaclerk.

Ireallyamverysorry.

Thiskindofmistakeisunacceptable.

I’mafraiditwasclericalerror/acomputererror.

Weareshortofstaffatpresent.

Pleaseapologizetothemfromus.

I’lllookintotheproblem.CanIletyouknowtomorrow?

Pleasetellhimweareverysorrytohearabouttheproblemandaredoingeverythingpossibletosolveit.

I’lldispatchthemissingitemsbyexpressmailtoday.

Unfortunately,itisoutofstockbutwewillfasttrackyourorderandshipitimmediatelyitcomesin.

Wewillcredityouraccountimmediately.

Pleaseacceptourapologies.Icanassureyouthiswillnothappenagain.

Itseemsthattheshippingcompanymislaidthedocuments.

credit=paymoneyinto

YouworkintheexportdepartmentatBFK.YouhavereceivedanemailfromacustomerinChinacomplainingaboutashipmentofchildren’sclassics.

DearGill,

Wehavereceivedtheshipment,ordernumberBFK/978/CN.Unfortunately,youhavesentus2000copiesof‘TreasureIsland’andonly1000of‘TheSecretGarden’.Theorderwasfor1500ofeach.OurretailersneedthebooksurgentlyforthestartoftheSpringFestivalholidayinFebruary.

Thereisalsoamistakeontheinvoice.Weagreedapriceof￡3.25eachnot￡3.75asshownonyourinvoice.

Pleasecanyoulookintoitandletmeknowwhatyoucando.

Bestwishes,LiaoQi

StudytheexpressionsinBandwritethereplybycompletingtheblanks.

DearLiaoQi,

Thankyouforyourmessage.I….tohearabouttheproblemswithyour………..Thesekindsof……….are………….

Youareabsolutelyright,theagreed……….is￡3.25.I’mafraidthemistakewascausedbyclerical……….Wewill……………….immediately.

Iwillsendyou………..of‘TheSecretGarden’by…………today.Youshouldhavethemwithintheweek.Wewereshortof……..whenyourorderwasshippedandmadethe………..ofmakingitupwiththewrongtitlewithoutcheckingwithyoufirst.Pleaseacceptour……Ican……..youthatthiswillnot……….again.

Please……..toyourretailers……….us.

Kindregards,Gill

KEY:Book4Unit2

PracticalReading:B.

a),2.c),3.b),4.a),5.c),6.a)

7.What’stheproblem?

8.BecauseheneedstofindtherecordofTheBookwormaccountonhiscomputer.

9.Hiscomputerscreen.

10.Topayfortheorder./BecauseBFKwillonlysendoutordersoncepaymenthasbeenreceived.

11.Hehasbeenwaitingforoveramonthforbookshehadorderedfromtheshop.

12.Theorderhasnotbeendelivered.

13.Simonwillfindoutthereasonforthemistake.

14.Clericalerror-itlooksonthecomputerasiftheorderhasnotbeenpaidfor.

PracticalWriting:B.

S

S

R

R

S

A

A

A

A

A

S

R

D.

DearLiaoQi

Thankyouforyourmessage.Ireallyamverysorrytohearabouttheproblemswithyourorder.Thesekindsofmistakesareunacceptable.

Youareabsolutelyright,theagreedpriceis￡3.25.I’mafraidthemistakewascausedbyclericalerror.Wewillcredityouraccountimmediately.

Iwillsendyou500copiesof‘TheSecretGarden’byexpressmailtoday.Youshouldhavethemwithintheweek.Wewereshortofstockwhenyourorderwasshippedandmadethemistakeofmakingitupwiththewrongtitlewithoutcheckingwithyoufirst.Pleaseacceptourapologies.Icanassureyouthatthiswillnothappenagain.

Pleaseapologizetoyourretailersfromus.

Kindregards

Gill

PracticalReadingandWriting:Modernizing Book4Unit3

9.PracticalReading:Modernizing

RuggedPeakisalongestablishedcompanythatmanufacturestop-qualityrucksacksforhikers,hillwalkersandclimbers.Itwasfoundedin1933andisfamousforitshardwearingbrand.ThesonofthefounderandthecurrentownerandManagingDirectorisHenryMunro.Heisatraditionalistandhasstrongideasaboutquality.AfterstudyingforanMBAinAmerica,Henry’sdaughterMelonyhasrecentlyjoinedthecompanyasHeadofProduction.

Ruggedpeakhavebeenusingthesamesupplier,Oxteds,foryearsandtheyhaveaverygoodworkingrelationshipwiththem.MelonyhasorderedsomemoreofthePVC-backednylonfabricthattheyusetomaketherucksacks.ReadthetranscriptofatelephonecallbetweenMelonyandWillSmithatOxteds.

A.Readthebackgroundtext.

rucksack=abagcarriedonone’sbackwithstrapsoverbotharms

hikers=peoplewhogoforlongwalksinthecountryside

traditionalist=someonewhobelievesthingsofthepastarebest

PVC-backednylonfabric=thewaterproofmaterialusedtomakerucksacks

Will:Goodmorning,Melony.

Melony:Goodmorning,Will.Didyougetmyorder?

Will:Yes,that’sreallywhyI’mringing.I’msorrybutthere’saproblem.

Melony:Ohdear,Idon’twanttohearthat.Wedependonyou.

Will:Youwantthe30mmPVC-backednyloninblack,darkgreenandnavy,right?

Melony:Yes,that’sright.Where’stheproblem?

Will:Wehavethenavyand2rollsofthedarkgreenbutI’mafraidit’llbeanothermonthbeforewecansupplytherestofthegreenandtheblack.

Melony:Ohno!We’veneverhadaproblembefore.What’sup?

Will:Youarealmosttheonlycompanyaskingforthesedarkcolorsnow.IknowyourDadwon’tagreebutpeoplelookforbrightercolorsnowadaysandthat’swhatwehavetoproduce.

Melony:Yes,well,Iagree.Thedarkcolorsaresoboring.Andifpeoplegetlostonthehills,thebrightercolorsstandoutmore,whichwillhelptherescueteams.That’sagoodsellingpoint!

Will:ShallIsendyouanupdatedcolorchart?Andgoodnews,becausewedolongerrunsofthebrightercolors,thatfabricischeaper.WhynotseeifyoucanpersuadeMrMonrotochange?

Melony:Ok,Will.Yes,thanks,pleasesendmethecolorchart.I’llhaveathinkandgetbacktoyou.Bye.

TheTelephoneConversation

rescueteams=groupsofpeoplewholookforinjuredorlostpeople(inthemountains)

colorchart–listwithsamplesofavailablecolors

runs=automatedproductionprocess

B.Answerthequestions.

Ifyourbossisover50,betolerant!

1.Hestartedworkbeforetherewerecomputersoremails.

2.Herememberstheinventionofthephotocopier.

3.Hegrewupwithatypewriterandcarbonpaper.

4.Heusedtodictateletterstohissecretaryfacetoface.

5.Hecanaddfiguresinhisheadbecausewhenhestartedwork,thepocketcalculatorwasonlyadream!

1.Whatdoes‘founded’meaninthesentence:Thecompanywasfoundedin1933?

2.Whatisa‘goodworkingrelationship’?

3.Whatistheproblem?

4.Whywillthebrightercoloredfabricbecheaper?

5.Whatdoesa‘goodsellingpoint’mean?

6.Whatreasonsaretheretochangethecolors?

C.PairWork:Discusstheproblemwithyourpartner.WhatwouldyoudoifyouwereMelony?WouldyoutrytochangeMrMunro’sideas?Ifso,howwouldyoupersuadehim?Ifnot,whatwouldyoudo?

10.PracticalWriting:Modernizing

Dad

Wehaveabitofacrisis.Oxted’sareunabletosupplymostofourlatestfabricorder.I’venoticedthattherehavebeenincreasingproblemsgettingsuppliesoverthelastfewmonths.Thetroubleisthatwearealmosttheironlycustomerorderingthedarkcolors.Thedemandseemstobeforbrightercolorsthesedays.

Oxtedsvalueourcustom.Theypointoutthatthemoremoderncolorsarecheaperbecausetheyareinsuchdemand.Theymaketheblackanddarkgreenspeciallyforus,sowearepayingovertheodds.

IknowRuggedPeakisanoldtraditionalbrand,butIthinkweneedtomovewiththetimes.Wearelowonstocksoffabricandassuppliesareincreasinglydifficult,nowmaybethebesttimetoconsidermodernizingourrange.Idon’tthinkwehavemuchchoice.Canwemeettomorrowafternoontodiscussbeforewegettocrisispoint?

Melony

A.Melonyhasdecidedtoproposeacompletechangeinthecompany’scolorrangetoherFather.ThisisMelony’smemotoherFather.

B.Findwordsorphrasesinthememowhichmeanthesameasthewordsinitalic.

1.Toprovidesomethingthathasbeenordered. 2.Ageneralwordmeaningfabricorthings.

3.Theamountpeoplewantofaproduct. 4.Wevalueyourbusiness.

5.Lessexpensive. 6.Payingtoomuch.

7.Changeandmodernize. 8.Wedon’thavemuchleft.

9.Updatingourrangeofproducts. 10.Averyserioussituation.

C.AddtheappropriatewordsfromanswersinexerciseB.tothesentences.

1.Ifthebluecolorisinsuch…………..,webetterincreaseproduction.

2.At$20aunit,thepriceisabit………..…

3.Wecan…….thepensinpacksof20or50.

4.Ifwearegoingtosurviveinthiscompetitiveindustry,weneedto…….…….………….

5.Our……..isimportanttothem.It’sworth$200,000ayear.

6.Our…………..arerunninglow.Weneedtoreorder.

7.Itistimewethoughtabout……………….ourproducts.We’vebeenmakingthesamelinesforyearsnow.

8.Thebusinessisgettingcloseto………………Timeto……….……..…………..!

9.Canyoureconsidertheprice.Weneedittobe………………

10.Weneedtore-orderthewindowframesbecauseweare………….………….

KEY:Book4Unit3

PracticalReading

B.

1.started

2.successfulco-operation/awinwinsituationforbothcompanies

3.Oxtedsdon’thavemanyordersfordarkcolourssoitisexpensiveanddifficultforthemtosupplyRuggedPeakregularly.Oxtedsneedtoconcentrateonmakingthefabricsinthecoloursthataremostpopular.

4.Becauseitismorepopular,Oxtedscanmakemoreofiteachtimesothemachinescanworklonger(longerruns)andtheprocesswillbecheaper–economiesofscale!

5.Itwillbeausefulwaytoadvertise.Inthiscase,theycansaytohikers,buyourbrightrucksacksandifyouhaveaproblemonthehills,therescueteammaybeabletoseeyoumoreeasily.

6.a)Therucksackswillbecheapertomakesotheycanbesoldatalowerprice,sotheywillbemorecompetitive.

b)Theywilllookmoreuptodatesotheymaybemorepopularandsomorewillbesold.

c)Oxtedswillbeabletosupplythefabricregularly.

Dad

Wehaveabitofacrisis.Oxted’sareunabletosupplymostofourlatestfabricorder.I’venoticedthattherehavebeenincreasingproblemsgettingsuppliesoverthelastfewmonths.Thetroubleisthatwearealmosttheironlycustomerorderingthedarkcolours.Thedemandseemstobeforbrightercoloursthesedays.

Oxtedsvalueourcustom.Theypointoutthatthemoremoderncoloursarecheaperbecausetheyareinsuchdemand.Theymaketheblackanddarkgreenspeciallyforus,sowearepayingovertheodds.

IknowRuggedPeakisanoldtraditionalbrand,butIthinkweneedtomovewiththetimes.Wearelowonstocksoffabricandassuppliesareincreasinglydifficult,nowmaybethebesttimetoconsidermodernisingourrange.Idon’tthinkwehavemuchchoice.Canwemeettomorrowafternoontodiscussbeforewegettocrisispoint?

Melony

PracticalWritingB.

1.supply 2.supplies

3.demand 4.custom

5.cheaper 6.overtheodds

7.movewiththetimes 8.lowonstock

9.modernising 10.crisispoint

C.

1.Ifthebluecolourisinsuchdemand,webetterincreaseproduction.

2.At$20aunit,thepriceisabitovertheodds.

3.Wecansupplythepensinpacksof20or50.

4.Ifwearegoingtosurviveinthiscompetitiveindustry,weneedtomovewiththetimes.

5.Ourcustomisimportanttothem.It’sworth$200,000ayear.

6.Oursuppliesarerunninglow.Weneedtoreorder.

7.Itistimewethoughtaboutmodernisingourproducts.We’vebeenmakingthesamestyleforyearsnow.

8.Thebusinessisgettingclosetocrisispoint.Timetomovewiththetimes!

9.Canyoureconsidertheprice.Weneedittobecheaper.

10.Weneedtore-orderthewindowframesbecausewearelowonstock.

PracticalReadingandWriting:Résumés Book4Unit4

9.PracticalReading:Résumés

A.Arésuméorcurriculumvitae(CV)isashortaccountofyourlifetodate.Employersandrecruitersoftenusethemtohelpthemdecidewhetheryouwillbeasuitableemployee.Therefore,itisimportanttoensurethatarésuméiswellpresentedanduptodate.

WangLifeng-EdwardWang

Address:603BSongJiaYuan, DateofBirth:12thJune1992

XiaoYunLu, MaritalStatus:Single

Guiyang Sex:Male

Email:

ewang@

Telephone:1567890543

Education:

2010–2013 GuiyangCollegeofBusinessStudies

Awards:DiplomainBusinessAdministration2013

Committeememberofcollegefootballclub2011-2013

CollegeEnglishSpeakingCompetition-runnerup2012

2004–2010 GuiyangMiddleSchoolNo.5-ModelStudentAward2008and2009

1998–2004 FangCaoPrimarySchool,Guiyang

WorkExperience:

September2013–dateJohnsonandJohnsonInc-Receptionist

Responsibilitiesincludeansweringthetelephone,welcomingvisitors,filingandupdatingdata

June–August2012HuahuiLtd-TemporaryClerk

Responsibilities:inputtingdataonthecompanycomputer

June–August2011FragrantFlowersOrphanage–Assistant,unpaid

Responsibilities:playingwiththechildrenandhelpingatmealtimes

SkillsandInterests:

Languages:ChineseandEnglish(IELTSGrade5.5)

Computerliterate–word,excel,powerpoint

Hobbies:football,reading,calligraphyandpipa(regionalfinalistat2012MusicCompetition)

B.ReadtheRésumébelow.

Todate=uptothepresenttime

ArésuméisalsoknownasaCV.CV=curriculumvitae,Latinmeaning‘a(chǎn)shortaccountofmylife.’

C.Answerthequestions.

1.HowoldisEdwardWang? 2.HowcanEdwardWangbecontacted?

3.Howmanyyearseducationhashehad? 4.Howmanytemporaryjobshashehad?

5.Whatishiscurrentjob? 6.Whatdoes‘computerliterate’mean?

D.PairWork:DiscussEdwardWang’srésuméwithyourpartner.Whattypeofjobdoyouthinkhewouldliketoapplyfornow?Whattypeofjobwouldyouliketoapplyfor?Whatskillsandinterestsdoyouhave?Whatworkexperiencedoyouhaveorwouldliketohave?Didyouwinanyawardsatschoolorcollege?

10.PracticalWriting:Résumés

A.Theinformationyougiveonarésumémustbeaccurate.Oftenpotentialemployerswillcheckoraskforreferencesfromformerteachersoremployers,sobehonest.Stresswhatyoucando;thereisnoneedtosaywhatyoucannotdo.Youdonotneedtomentionanypastfailures.Writealistofyourpersonalinformation:

1.Youreducation–dates,namesoftheschoolsyouattended,anyawardsyoureceived.GivemostinformationaboutyourCollegeandMiddleSchoolyears.Primaryschoolingisoflittleinteresttoanemployer.

2.Anyworkexperienceyouhavehad.Thiscanincludeunpaidworksuchasforcharities,onyourfamilyland,oratschoolorcollege.Itshowsthatyouhavesomeexperienceandunderstandingthatworkisdifferentfromplay.

3.Yourskillsandinterests.Thisincludesanythingthatyouaregoodatandanythingyouenjoydoing.Ithelpstoshowwhattypeofpersonyouare:sporty,fit,thoughtful,creative,musical,funloving,serious,ateamplayer,independent….Therearenorightanswers.Differenttypesofpeoplefitintodifferenttypesofjobs–youwanttofindtherightjobforyou!

B.Planthelayoutofyourrésumé.Rememberthatrecruitersmayhavehundredseventhousandsofapplicantstoconsider.Theydon’thavetimetoreadlongsentencesortofindrelevantinformationin