商務(wù)英語(yǔ)口語(yǔ)實(shí)訓(xùn)（上冊(cè)）SpeakingTestforUnit1－14SectionA:ProblemSolving

Directions:Inthissection,youwillbeaskedtosolveabusinessproblembyyourself.Youhavetwominutestoprepare.TaskOne

Youareverysadwhenoneofyourimportantcustomerscallsyou.Whatandhowwouldyousay?★Tips:

(1)Isthefirstimpressionimportantwhenacustomeristelephoningyou?(2)Whenyoudecidetopickupthephone,whatisyourfacial

expression?(3)Howdoyouadjustyourmood?ReferenceAnswers

(1)It’simportanttoleaveagoodimpressiononacustomerwhenhe/sheistelephoningyou.在電話(huà)中給對(duì)方留下好印象很重要。(2)Smilewhenyoupickupthephone.當(dāng)您拿起電話(huà)聽(tīng)筒的時(shí)候，一定要面帶笑容。(3)Speakkindlyandenthusiasticallyinordertoleaveagoodimpressiononthelistener.親切、積極的聲音會(huì)使對(duì)方馬上對(duì)我們產(chǎn)生良好的印象。TaskTwo

Directions:Averyimportantcustomerisgoingtovisityourfactoryonbusiness,andyouareresponsibletomakethebestagendaforhim/her.Whatactivitiesshouldbeincludedintheagenda?Presentyouropinions.Tips

Suchagendamayincludereceivingthecustomers,meeting,signingceremony,sightseeing,vehicles,lunch/dinnertime,andtheaccompanyingpersons.SectionB:Presentation

Directions:Inthissection,youwillbeaskedtomakeapresentationonONEofthebusinesstopicsfortwominutes.Youhavetwominutestoprepare.PresentationOne

Directions:Youhavebookedairlineticketsforyourcustomers.Butwhenyouarriveattheairport,youareinformedthatalltheplanesattheAirportweregroundedbyfog.Whatwouldyousaytoyourcustomersandwhatwouldyoudo?ReferenceKeySentences

I’msorrytotellyouthattheflightIhavebookedforyouhasbeendelayedbecauseoffog.很抱歉，我為您預(yù)訂的航班因?yàn)闈忪F而延誤了。Thefoghelduptheflightfor40minutes.濃霧使航班延誤了40分鐘。TheflightfromBeijingtoShanghaiwasdelayedfor2hours.背景至上海航班延誤時(shí)間長(zhǎng)達(dá)2個(gè)小時(shí)。PresentationTwo

Directions:Thesellerhasloweredtheprice,butyouthinkthatthepriceisstilltoohigh.Howwouldyoutalkoverthesellertoofferabiggerdiscount?Makeapresentationinwhichyoutrytotalkoverthesellertoofferabiggerdiscountindifferentwaysasmuchasyoucan.ReferenceAnswers

Ifyoureducethepriceby5%,wewillplaceourtrialorderwithyourightnow.若貴方同意降價(jià)5%，我們就立即試訂此貨。Ifyoureducetheprice,I'lltakeallthegoods.假如你減價(jià)，我會(huì)買(mǎi)下所有的貨物。Ifyoureducethepriceby10%,transactionmaybeconcluded.如果您減少價(jià)格按10%，交易也許結(jié)束。Wecandobusinessifyoucanreducethepricebyanother2%.如果你們能把價(jià)格再降低2%，有可能成交。Ifyoureducethepriceby2%Ithinkwecandotwentymetrictons.如果你方再降低2%的價(jià)格，我認(rèn)為我們能訂購(gòu)20米噸的定單。SectionC:RolePlay

Direction:Inthissection,youareaskedtomakeabusinessconversationwithyourpartneraccordingtotheinformationgivenbythecuecard.Youhavetwominutestoprepareandnomorethantwominutestocompletethedialogue.RolePlayOne

Situation:Inthemeeting,bothJohnandMary,whoaretherepresentativesoftwocompaniesrespectively,aregoingtodiscussthetermsinthecontract.CueCardA

YouareJohn,arepresentativeofBrienCompany,andaregoingtodiscusswithMarythetermsinthecontract.(1)ShowMarythecontract.Askhertogothoughit.(2)AnswerMary’squestionaboutinsertingonesentenceinthecontract.(3)AskMarywhethershehasanycommenttomakeonaclause.(4)AnswerMarywhothiscommodityinspectionwillbeconductedby.CueCardB

YouareMary,arepresentativeofDoraCompany,andaregoingtodiscusswithJohnthetermsinthecontract.(1)Readthecontractoverandconsiderit.(2)AskJohnwhetheryoucaninsertonesentenceinthecontract,andexplainthereason.(3)Makeacommentontheclause.(4)AskJohnwhothiscommodityinspectionwillbeconductedby.SampleDialogue

John:Goodmorning,Mr.Liu.Hereisourcontract.Pleasegothroughitandseeifeverythinginorder.

Mary:Letmereaditoverandconsiderit.Don'tyouthinkweshouldinsertthissentencehere?Thatis,ifonesidefailstoobservethecontract,theothersideisentitledtocancelit,andthelossforthisreasonshouldbechargedbythesidebreakingthecontract.John:That'sgood.Ithinkallthetermsshouldmeetwithunanimousagreement.Doyouhaveanycommenttomakeonthisclause?

Mary:Ithinkthisclausesuitsuswell,butthetimeofpaymentshouldbeprolonged,tosay,twoorthreemonths.

John:Weareaccustomedtopaymentwithinonemonth,butforthesakeoffriendship,let'sfixitattwomonths.

Mary:Nowondereveryonespeakshighlyofyourcommercialintegrity.John:Oneofourprinciplesisthatcontractsarehonoredandcommercialintegrityismaintained.Anythingelseyouwanttobringupfordiscussion?

Mary:Thereisstillaminorpointtobeclearedup.Whowillthiscommodityinspectionbeconductedby?John:ThefirstinspectionshouldbecarriedoutbyNewYorkAdministrationforQualitySupervisionandInspectionandQuarantine,whosedecisionisthefinalbasisandbindingonbothsides.ThereinspectionshouldbecarriedoutbyChangshaAdministrationforQualitySupervisionandInspectionandQuarantine,whosedecisionisthebasisforthebuyerstolodgeaclaim.

Mary:Itcontainsbasicallyallwehaveagreeduponduringournegotiations.Ihavenoquestionsabouttheterms.

John:OthertermsandconditionsshallbesubjecttothosespecifiedintheformalS/Csignedbybothparties.

Mary:Mr.Allen,yourtermsandconditionscanbeaccepted.Then,whenshallwesignthecontract?

John:Would9:00tomorrowmorningbeallrightforyou?Mary:That'sOk.Seeyoutomorrow.

John:Seeyoutomorrowmorning.RolePlayTwo

Situation:Inthemeeting,bothJohnandMary,whoaretherepresentativesoftwocompaniesrespectively,aregoingtotalkaboutthepayment.CueCardA

YouareJohn,arepresentativeofBrienCompany,andaregoingtotalkaboutthepaymentwithMary.(1)AfterMary’swords,tellheryouwouldliketouseD/Ainthistransactionandexplainwhy.(2)TellMarythatitwouldgiveherasatisfactoryprofittopaybyL/Candexplainthereasons.3)YouagreetoD/Patsight,andthenmakeadeal.CueCardBYouareMary,arepresentativeofBrienCompany,andaregoingtotalkaboutthepaymentwithJohn.(1)TellJohnthetermsofpaymentarebyconfirmed,irrevocableL/Cpayablebysightdraft.(2)TellJohnitmaybeimpossibletopaybyL/Cinthistransactionandexplainwhy.(3)TellJohnthatyouagreetoD/Patsight.SampleDialogue

A:We'vetalkedovertheprice.Nowlet'scometothetermsofpayment.B:Quite,that'swhatIwasgoingtosay.Asusual,ourtermsofpaymentarebyconfirmed,irrevocableL/Cpayablebysightdraft.A:Youseetheworldmarkethasbeenratherdullrecently.Besides,ourexchangequotaisratherlimited.SoB:I'mafraidwecannotacceptD/A.WefinditnecessarytohandleourbusinessonL/Cbasis,atleastforthetimebeing.A:PaymentbyL/Cinvolvesadditionalexpensesforus.Thisleavesusnomarginofprofitatyourtermsofpayment.B:YouknowquitewellthatChinesegoodsenjoyanexcellentreputationinforeignmarkets.Moreover,thereisatpresentavogueforChinesegoods.Theart