酒店專業(yè)英語HospitalityEnglishHousekeepingPersonalServices

Task2LaundryService

PleasePrint請(qǐng)用正楷填寫PleaseTick請(qǐng)作標(biāo)記SpecialInstructions特別要求NAME姓名ROOMNO房號(hào)DATE日期□ExpressService快洗Laundrytobereturnedwithin4hoursfromtimeofcollection.Expressservicebilledattwicenormalwashrate4小時(shí)內(nèi)送還所洗的衣服，快洗必須加收一倍洗滌費(fèi)ONHANGER掛衣架□FOIDED疊□STARCH上漿□Sampleofalaundrylist:洗衣單LaundryFormNo0001154地址：虹化路1800號(hào)電話：62428888洗衣服務(wù)電話：85ADD：1800HongHuaRoadTel：62428888LaundryService：85ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSVocabularyironv.熨燙dry-cleanv.干洗chargev.收費(fèi)indemnityn.賠償exceedv.超過colorfastadj.不褪色的hangv.懸掛foldedadj.折疊的stitchv.縫合stainn.污跡guaranteev.確保Vocabularyexaminev.檢查de-spottingv.去污漬valet

n.干洗工checkv.檢查skirtn.裙子sewv.縫missinga.遺失的expressservice快洗服務(wù)same-dayservice當(dāng)日即取服務(wù)rushservice加急服務(wù)ONEReadthetaskReadthetaskAguestcallsthelaundrydepartmenttoaskforthelaundryservice.You,alaundrymanreceivethecallandhelptheguesttocollectthelaundry..TWOLearnthetaskstepbystepLearnthetaskstepbystep1.GreetguestsGoodmorning/afternoon/evening,sir.HowmayIhelpyou?/WhatcanIdoforyou?/MayIhelpyou?——————————————————————————————2.Sortuniformsbycolorandtypesuchastrousers,skirts,shirts,ties,etc.Writedownonthelaundrylistthe:NumberofitemsSizesofitemsColorofitemsTypeofitems——————————————————————————————Learnthetaskstepbystep3.ChecktheuniformsIftheyareunsatisfactory,don’tacceptthemLetmehaveacheck.Iamsorry,Madam.Thereisaholeonthepantsandwecannotacceptit.——————————————————————————————4.Writedowntheguest’snameandroomnumberIneedyournameandroomnumber.Wouldyoupleasetellmeyournameandroomnumber?——————————————————————————————Learnthetaskstepbystep5.TellguestwhenthelaundrytobegotbackYoucangetthelaundrybackatsixo’clockthatevening.——————————————————————————————6.TellguestthelaundrypriceThechargefortwoshirtsandonepantis80RMB.——————————————————————————————7.Expressgoodwishesandsaygood-byeHopeyouwillenjoyyourstaywithus,goodbye.Wewishyouhaveagoodtime,goodbye.——————————————————————————————TPracticethetaskHEERPracticethetaskAguestcallsthelaundrydepartmenttoaskforthelaundryservice.You,alaundrymanreceivethecallandhelptheguesttocollectthelaundry.Workinpairstorole-playatelephoneconversationaboutcollectingandreturninglaundrywithyourpartner,youactasthelaundryman,yourpartneractsastheguest.Andthenchangetherolewithyourpartnerwhenyoufinishtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:

Inthedinner,Mr.White’sonlysuitisbeenstainedbythesoup.Afterhecamebacktoroom,hecallthehousekeepingforexpresslaundryservice.Heneedtowearthesuitforameetingtomorrowmorning.AssessmentChartName:Position:Task:Content:☆

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☆☆☆1.Complete□□□2.Well-organized□□□3.Creative□

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□Language:

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☆☆☆1.Withfluency□□□2.Withgoodpronunciation&intonation□□□3.Understandable□□□4.Withanaccent□□□Performance:☆

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☆☆☆1.Withconfidence□□□2.Withcourtesy□□□3.Withgoodserviceattitude□□□Distinctionareas:Conclusion1