UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語(yǔ)

Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task5.1TicketRefund

退票

Part2TicketAffairs

票務(wù)事務(wù)WordsandPhrases：refund['ri:f?nd]n.退款，返還金額invoice['?nv??s]n.發(fā)票；發(fā)貨單announcement[??na?nsm?nt]n.聲明；布告；宣告presentation[?prezn?te??n]n.介紹；陳述；報(bào)告appearance[??p??r?ns]n.外貌，外觀，外表；出現(xiàn)fold[f??ld]vt.折疊，折起rupture['r?pt??(r)]

n.斷裂，破裂doodling['du:dl??]v.涂寫、亂寫；亂畫sticking['st?k??]v.粘貼，張貼patient['pe??nt]adj.有耐性的，能容忍的souvenir[?su:v??n??(r)]

vt.把……留作紀(jì)念

UsefulSentenceandExpressionsTicketRefundBusiness退票事務(wù)IftheSingle-journeyticketwithnoenteringrecord，informationreadableandinthesamestationwithinhalfanhour，youcanrefundtheticket.

單程票售出半小時(shí)內(nèi)，沒有進(jìn)閘記錄且票內(nèi)信息可以讀取的，

可在購(gòu)票車站辦理退票。2.YoucangotothePassenger’sServiceCenterofYangChengTongintheGongYuanQianStation.Metrodoesn’toffertheservice.

你可以到公元

前羊城通客服中心處理，地鐵不提供退、換

卡服務(wù)。UsefulSentenceandExpressions3.RequestinvoiceintheTicketCenter.

請(qǐng)到票務(wù)中心拿取發(fā)票。4.Sorry!Pleasechangeanotherbill!

對(duì)不起，請(qǐng)換另外一張人民幣！5.Listentotheannouncementonthetrainoratthestationforrefundtheticket.

聽從車站或列車廣播指引辦理退票。TranslationTranslatethefollowingsentencesintoChinese:1.Norefundsorreplacementsareavailableforlostorstolentickets.2.Unusedvalidticketsthatcannotbevalidatedwillbereplacedwithidenticalticketsatnocharge.3.Defectivecardswillbereplaced，however，thosedamagedthroughmisurewillnot.4.Theappearanceofthetickethasn’tbeenchangedmuch.forexample,withoutfolding，rupturing，doodlingandsticking，theStoredValueTicketguaranteepaymentshouldberefundedtothepassenger.5.IftheremainingvalueontheStoredValueTicketcanbedetermined,thenthe